Points positifs : They never told me I could only do 1 month rental at a time. So that resulted in me being overcharged and spent 45 minutes on the phone to fix that. Next i have been on the phone with them 3 times so far because they have incorrectly over charged me by over $1000. It still isn’t fixed but I essentially was told to let them fix the first two mistakes and then call again to fix the rest of the over/double charges.
Points négatifs : Billing
Points positifs : Staff was nice.
Points négatifs : The car smelled like an ashtray. Disgusting!!
Points positifs : Everything went as planned.
Points négatifs : Occasional upgrade available.
Points positifs : Staff was friendly. No wait to pick up car.
Points négatifs : Inside of car was not cleaned. Previous person who rented card spilled soda on console and door handle and left soda bottle in car. I had to clean the inside of the car.
Points positifs : Very east in & out, rental parking right next to the terminal, nice people.
Points négatifs : The car was near the end of its "rental" life as far as I was concerned.
Points négatifs : The customer service was terrible.
Points positifs : The car was sleek and very clean.
Points négatifs : Nothing
Points positifs : Nothing
Points négatifs : I showed up to get the car that I had reserved online. They said they didn’t have an economy car and one wouldn’t be ready for an hour. I suggested a free upgrade - the agent said that wouldn’t be possible. I walked next door to NATIONAL and I was driving away from the airport 5 min later in an SUV for $10 more than the budget price.
Cars transmission had problems.
Points positifs : The car got me places.
Points négatifs : The cars engine kept stuttering and stalled on me once. Also I was quoted $93 online but when I got there they addded on another $33 for something. Surprise!!
Points négatifs : When I got there they told me that they don't have any cars for me. And they couldn't call me to me me know because they whe busy.
Expensive unnecessary upgrade
Points négatifs : When the car was reserved online, there was no indication that if our flight arrived later than expected, we would lose our reservation. When we got to the Budget counter, we were told our vehicle was given out and only a premium was available, a Taurus. We had to pay for the upgrade if we wanted the car! What choice did we have? An expensive experience that was not anticipated. Budget?
No car available
Points positifs : Nothing
Points négatifs : Budget was 100% out of cars. Had a reservation conformation and was told sorry we don't have any cars and don't expect any cars anytime soon. There were a bunch of people who had reservations but couldn't get a car. It was beyond ridiculous!!!
Citadine (Dodge Grand Caravan ou similaire) est la catégorie de voiture la plus réservée chez Budget à Wilmington.
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