Réservez une voiture de location chez Budget à Wilmington

Points positifs : They never told me I could only do 1 month rental at a time. So that resulted in me being overcharged and spent 45 minutes on the phone to fix that. Next i have been on the phone with them 3 times so far because they have incorrectly over charged me by over $1000. It still isn’t fixed but I essentially was told to let them fix the first two mistakes and then call again to fix the rest of the over/double charges.

Points négatifs : Billing

Points positifs : Staff was nice.

Points négatifs : The car smelled like an ashtray. Disgusting!!

Points négatifs : The customer service was terrible.

Not available

Points positifs : Nothing

Points négatifs : I showed up to get the car that I had reserved online. They said they didn’t have an economy car and one wouldn’t be ready for an hour. I suggested a free upgrade - the agent said that wouldn’t be possible. I walked next door to NATIONAL and I was driving away from the airport 5 min later in an SUV for $10 more than the budget price.

Points négatifs : When I got there they told me that they don't have any cars for me. And they couldn't call me to me me know because they whe busy.

Expensive unnecessary upgrade

Points négatifs : When the car was reserved online, there was no indication that if our flight arrived later than expected, we would lose our reservation. When we got to the Budget counter, we were told our vehicle was given out and only a premium was available, a Taurus. We had to pay for the upgrade if we wanted the car! What choice did we have? An expensive experience that was not anticipated. Budget?