Avis des clients
Note globale
8,0
Excellent
Basé sur 112 avis
Propreté
8,1
Confort
8,1
Prise en charge/retour
8,0
Rapport qualité/prix
7,9
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Commentaires récents
Avis des clients
35
7
4
5
12
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2,0
Points négatifs : I was able to book a rental car but when I went to pick it up they said they had no cars available. I ended up having to rent from another company and was very expensive.
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10,0
Points positifs : Staff was friendly and accommodating. I would use them again.
Points négatifs : This is not a bad thing just wish I could have added a day to the front of the rental. Due to COVID we landed a day early.
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8,4
Points négatifs : Nothing
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6,0
Points positifs : Staff was friendly but during drop off and pick up the person helping me stopped two times to help his coworker even though I was there first. Neither one of them didn’t say excuse me or apologize for holding me up while I waited patiently. The customer service person that didn’t know what they were doing just interrupted as well without saying excuse me. How hard is it to say i’ll be right with you let me finish taking care of my customer. It was very rude and inconsiderate as my time was just as important as the other customers time. I may rent from Alamo again but not certain because again this happened during drop off and pick up.
Points négatifs : The staff could just be more considerate and fair of everyone’s time. If I were a different type of person it would’ve been a problem.
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2,0
Points positifs : Nothing. They gave away my car and didn't have a car to honor my reservation.
Points négatifs : They could have honored my reservation. So everything.
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2,0
Points positifs : Nothing they didn’t have a vehicle and were overbooked
Points négatifs : Poor attitude of Customer Service and didn’t offer alternative
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10,0
Points positifs : Quick drop off. They were a little overwhelmed at pick up
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5,6
Points négatifs : Car was dirty. Was told that stains and spills are common with the lower cost rentals
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10,0
Points positifs : Staff was super cool. Car was perfect for our trip.
Points négatifs : All was well.
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10,0
Points positifs : Staff was very friendly and very knowledgeable
Points négatifs : The car had previously been smoked in, so every time I ran the AC stale smoke smell filled the car. This being said, my daughter and I rode around with the windows cracked open with the AC on so we did not smell like smoke.
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9,6
Points positifs : Both the pick-up and drop-off staff at the Alamo counter were incredible -- efficient, pro-active, pleasant -- super quick processing at each end of the reservation.
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8,4
Points positifs : The staff was polite and easy to deal with and the pick up and drop off was effortless.
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