Points positifs : Staff was very friendly and helpful.
Points positifs : They lied about prices and terrible customer service. Lies about prices and then traps you forcing to say okay or else you'll be stuck away from the airport and away from your hotel.
Points négatifs : Everything could have been better
Points négatifs : The car rental pickup office did not honor my 3rd party insurance purchased through Allianz.
Points positifs : Onsite staff very friendly.
Points négatifs : Paid for insurance online and charged but did not show up on their office system in a foreign country. Had to rebuy and now how to dispute first charge with credit card company.
Points positifs : Absolutely
Points négatifs : To be more clear with explanations of the total fare
Points négatifs : was forced to buy additional insurance
Points positifs : Not much
Points négatifs : Car had mechanical issues discovered after leaving the site and driving a while. No replacement offered.
Reservation was not respected, was told it was not guaranteed
Points négatifs : Having no transportation for my vacation. A van that I had reserved never materialized, therefore I used private buses to reach my destinations. The staff kept leading me on that a van would be returned but it never was.
Surcharge assurance et cancellation sur place et sur votre site web
Points positifs : Très mauvaise expérience ... il voulait me charger 50 US $ d’assurance sur place en plus malgré le fait que j’avais la preuve d’assurance sur place et en plus sur ma carte platine déjà couvert ... j’ai annulé sur place et sur votre site web ... j’ai été facturé par vous et je fais les démarches avec mon émetteur de carte pour rétro facturation et fraude de kayak Je vais faire valoir mes droits
Points négatifs : C’est une fraude et arnaque d’eurocar Et de kayak et les procédures son entames pour une rétro facturation et un remboursement avec mon émetteur de carte de crédit Agir en conséquence
Don’t rent from europcar
Points positifs : Nothing
Points négatifs : They had no car got us when we arrived. Said they gave it away when we arrived an hour late.
They did not have the car
Points négatifs : They did not have a car. They were nice enough to help me friend another company who had a minivan and the price was about the same. I would have preferred to not have to shop around the other companies. Ultimately got my car at national.
Really bad experience
Points positifs : Nothing to like
Points négatifs : Reserved a minivan and ended up with a smaller suv with a very tight 3rd row / trunk. It seams like they don't actually have minivans available, but still advertise it. I was traveling with two toddlers and after a 6 hour flight I just wanted to get in a car and go to the hotel and I ended up accepting the smaller car without a price reduction. The car was all damaged (had to take a lot of pictures for proof) and dirty. I got the car with 5/8 of a gas tank and returned it with the same level, but the agent wanted me to pay for a full tank. After arguing for a while I got the agent to accept that I was returning the suv with the same gas level. The price is not even close to what I was supposed to pay... 3X once you include insurance, since they didn't accept my credit card insurance. Overall zero reliability and very bad (and sad) experience.
Économique (Kia Rio Hatchback ou similaire) est la catégorie de voiture la plus réservée chez Europcar à Puerto Vallarta.
Europcar possède 1 succursale à Puerto Vallarta. Consultez notre carte des succursales Europcar pour trouver celle qui vous convient le mieux.