Hôtels à Puerto Vallarta

Points négatifs: Internet does not work and staff was not attentive. hotel changed room when we checked in to a smaller room than we booked (and paid for).

Points positifs: Great place to get away and relax. Spa is awesome!!

Points positifs: The food you would even want to pay for if it wasn't all inclusive. The service was unbelievable. It also comes included with a beach front property right down the street. It's really quiet and peaceful. We had an amazing time!!!!

Points positifs: Tout. La disponibilité, la gentillesse, le professionnalisme et l'attention du personnel, le calme et la sérénité de l'établissement, le confort de la chambre, la salle de sport très bien équipée, les aménagements (piscine, bord de mer), le raffinement de l'ensemble des repas... Il s'agit certes d'un établissement all inclusive, mais tenu avec beaucoup de classe : la nourriture et les boissons ne degoulinent pas partout mais sont de grande qualité, préparées avec beaucoup de soin et accessibles sur simple demande et à volonté. Il est en outre possible d'accéder librement et sans supplément aux autres structures du groupe hôtelier. La perfection.

Points négatifs: Rien.

Points positifs: The staff at this resort are the best you will experience. Person after person went beyond the call of duty from the restaurants to the pool bar to the reception staff. Size of the resort made it so easy to get around.

Points négatifs: Our room did not have one comfortable chair in it. In past years we had a couch but this room had only 2 cane dining room type chairs.

Points positifs: Boutique nature of resort equates to large availability for cabanas and pool chairs. Food & drink were outstanding. WIFI was great throughout the resort.

Points négatifs: The base room was one of the smallest we have ever had in any hotel; We felt it was necessary to upgrade rooms resulting in added costs we did not plan on.

Points positifs: Most of the facilities were really nice. The pool area was excellent and the food was good. The staff was incredibly helpful, particularly because we were celebrating our birthdays. 5-star staff.

Points négatifs: I didn't like the lack of immediate access to the beach. Further, I didn't like the private pool area set up at all. There was no way to access the pool directly from back patio. I also didn't like the fact that it was an all-inclusive yet I was presented with a bill for almost everything. I was never quite sure if something was extra, or not. That was really annoying.

Points positifs: Excellent all around. Impeccable attention to detail. Calm, relaxing, just perfect for a work conference location. Highly recommend it. Would return anytime. Great staff. Love it. Near all. Perfect.

Points négatifs: All great.

Points positifs: The staff was wonderful, the place was beautiful, and the food was awesome. We would definitely go back there!

Points positifs: Everyone was very friendly

Points négatifs: As they filled up during the week the service tailed off significantly. Only one restaurant but wide mrenu. Also Italian night didn’t have a single Pasta dish on menu ?

Points positifs: Karina, the manager, and the entire staff were truly professional and just wanted us to enjoy our vacation. By the way, definitely don't forget to make it to the Ocean Club, and if you're staying for 5 nights, you'll get to try a restaurant at the Grand Velas; don't miss it!

Points négatifs: having to leave ;-)

Points positifs: We got the best room at the hotel top floor and with a perfect view of the city and beach also mountain the service was just perfect the food everything was just what we wish for could be happier by picking this hotel if you plan on going you won't go wrong Picking this hotel!

Points positifs: Hotel Mousai is a great hotel for vacation. Great staff, very friendly and helpful. People in general are friendly and eager to help and talk about their city. Always they ask that you come back for vacation ! Very clean, not only in the rooms but the outside also. Again great place for vacation!

Points négatifs: The beach is very small and rocky, hard to go in and out of the water, not good for snorkeling! However the beach staff is friendly and ready to satisfy all the needs one has.

Points positifs: Breakfast was excellent, staff was beyond amazing...everyone!!! at the reception area, everyone!!! at the Terrace restaurant where I had breakfast every day, the way staff was always smiling and greeting you and trying to be helpful.

Points négatifs: Constant noise of the ongoing construction from 8am to 6pm---every business day. That severely impacted my ability to use the hot tub or even enjoy at all my beautiful room terrace.

Points positifs: Sushi was awesome

Points négatifs: Paid for a king bed. Was given a queen. Woke up every morning by an accidental phone call from the front desk. Cleaning people came in our room unannounced while we were sleeping and woke us up again.

Points positifs: Designed flawlessly, the room superior category, with an awesome views of the ocean. You dont have to leave the property as you’ll find 5 different restaurants for dinner and 3 for breakfasts (but the terrace is without a doubt the best one)

Points négatifs: It is not the best option if you want to be close to downtown Vallarta but believe me, you won’t wanna be outside this amazing hotel

Points positifs: It was clean and staff are friendly

Points négatifs: I was offer to upgrade to a room with a view which I appreciated but they didn’t tell me that I was located right next to stairs and an elevator. It was very noise with people walking and it echoed hard to sleep, also I was right next the staff lien closet and you can always hear them talking and opening the door and very early times of the morning. Our sleep was interrupted many times throughout our stay there. Just honk he should have told me. I paid extra to move and I probably won’t have if I knew the location of the room.

Points positifs: The grounds are lovely and the staff is great. The access to the beach is a real bonus. Senate at all three restaurants and the food was a cut above what I had initially expected, especially the breakfasts. The rooms are a little Spartan, but honestly very comfortable and extremely clean.

Points négatifs: There is no real bar. People hang at the pool all day and they serve drinks in the lobby and restaurants at night, but there isn't a regular bar anywhere on property. Given the amount of alcohol the staff has to run and get (even delivering to rooms) it would seem everyone would be happier with a place that had some music To hang out in. Likely they view the lobby this way, but the ambiance is wrong. It's my only complaint.

Points négatifs: room location was one of the worst on the property, simply because it was not reserved directly through the hotel.

Points positifs: Nice staff decent food

Points négatifs: Very old, rooms definitely need to be renovated I could hear other rooms moving furniture

Points positifs: Service is excellent

Points négatifs: Cockroche big as my thumb. Steak was a blob of fat with brown gravy.thin walls

Points positifs: Beautiful grounds, suites nice w/ great views, pools, bars. Restaurants were good for breakfast, lunch and dinner - open all day long. Friendly staff. Cooking classes, karaoke, dancing, etc.

Points négatifs: Only issue we had was that the Mariachi band played in the lobby until 2am, which included trumpets playing loudly. Some guests took that party to their rooms after causing a disturbance. We called front desk and resort compensated us with a couple of $90 spa certificates (hour massage) as well as champagne and choc-covered strawberries. Appreciated that.

Points négatifs: No showers by the pools.

Points positifs: The service was great. The staff very friendly and helpful. The food was delicious The Place was very clean. This may sound silly but the public bathrooms had scents oils that made them smell very nice and they were always clean. We had a fabulous time.

Points négatifs: The bathrooms were a little far from the beach area.

Points négatifs: Petite piscine.

Points positifs: Overall cleanliness was great. Very nice room!

Points positifs: It was amazing stay at V Azul Vallarta, everything exceeds our expectations - very clean, modern hotel with great location, close to old town and very friendly staff. Really love the experience!

Points négatifs: -

Points positifs: Everything, very friendly staff, very comfortable apartment, great location.

Points négatifs: Nothing

Points positifs: Everything was wonderful, just like our own little condo. We had a washer, dryer and everything you can think of. The security of the building was amazing. We felt safe and secure with our stay and the employees are so kind!

Points positifs: Superbe établissement , bon emplacement , propre , bien équipé et le personnel est très gentil.

Points positifs: Great location and friendly staff.

Points positifs: Everything!!!

Points négatifs: I loved everything about this place! I could live here!

Points positifs: The location of this property is ideal! Close to everything but quiet. The views are stunning. The unit is spacious, well appointed, and comfortable, with a great deck. I loved the rooftop area and pool! Jaime, Javier, Carlos, and all of the other staff members were so gracious and helpful!

Points positifs: Very nice! Staff very helpful.

Points positifs: spotless facilities. love the rooftop as it had a pool with a great view and huge bbq facilities. the beach is directly across the street. all convienences like shops, restaurants are close by. great place to stay and great location.

Points négatifs: the couple from portland who stayed there at the same time as us

Points positifs: Clean comfortable room on the beach with plenty of room to move around in.

Points positifs: Every single thing!! It was perfect and everyone was lovely xx

Points négatifs: NOTHING!

Points positifs: Great staff, great location, great facilities

Points négatifs: Loved this accomodation

Points positifs: Absolutely wonderful experience. Great location. Quiet and right on the beach. Air conditioning and wifi worked very well. Would stay here again!

Points positifs: Tout était exceptionnel, l’emplacement, la vue spectaculaire, le confort et l’espace de l’appartement ainsi que les équipements... un merveilleux séjour.

Points négatifs: Rien.

Points positifs: You are literally steps to the beach and pool. The apartment was furnished beautifully and the bedroom was comfortable. It is nice to have a full kitchen.

Points positifs: La plage et la piscine en face de la chambre.

Points négatifs: Un nettoyage du sol un peu plus approfondi.

Points positifs: Love the location the big room very comfortable and convenient because of all the amenities

Points négatifs: THE STAFF It honestly felt like they all Had a bad attitude

Points positifs: The location is great- and the access to the beach and pool were amazing! Beach is very swimmable. The rooms were also nice and large. Really impressed with the cleaning staff.

Points négatifs: The beds are really firm and only come with sheets. If you sleep with the air conditioning unit on, it gets cold and I wish they could have provided at least one blanket.

Points positifs: Beaucoup de charme et un personnel merveilleux.

Points négatifs: J'y suis allé avec un grand groupe pendant l'ouragan Patricia. Le personnel est extraordinaire et très bien occupé de nous. Je suis très reconnaissant.

Points positifs: Wonderful staff, quirky decor

Points négatifs: Absolutely nothing

Points positifs: loved that they offer a masseuse service! breakfast was also delicioso :-)))

Points positifs: Oscar and Melina were so friendly and helpful. I have told several friends about it and encouraged them to stay there on their next trip to PV. Looked the eclectic rooms, the breakfast. The view of the River and the proximity to Romantic Zone and the Malecon.. Many hanks!!

Points positifs: The staff is great, very friendly and helpful. The hotel itself is very funky with great decor--very artistic. Every room is decorated differently: ours had an Indian theme. The breakfast were great too.

Points négatifs: We didn't mind but people who can't handle a lot of stairs might have a problem staying here. Everything else was great and much better than what we had expected.

Points positifs: Everyone was very nice and helpful. Breakfast was a nice added touch

Points positifs: J'ai aimé l'accueil sympathique, l'originalité de la chambre, la gentillesse du personnel, le calme de l'hotel, son emplacement, le parking, le petit dejeuner, la propreté.

Points négatifs: La plomberie de la salle de bains. C'est un peu compliqué de passer du mode baignoire au mode douche, mais on y arrive !!!

Points positifs: It's the little things that make a holiday - we had a lovely check in with free Margaritas (even one for my friend who was with us but staying elsewhere) and lots of detailed info about the area. Breakfast was unreal, several courses and bottomless tea and coffee. Lovely staff, quirky decor and nice neighbourhood right on the river. Would 100% recommend.

Points négatifs: We struggled a little with the hot water in the bath/shower but I think it was just a case of fiddling around with the different taps.

Points positifs: Les petits déjeuners, le personnel, l’assistance en tout.

Points négatifs: Qu’il n’y ait personne après 21 h s’il arrivait qquechose.

Points positifs: everything was amazing

Points négatifs: nothing

Points positifs: This was our second time staying here, we loved it so much the first time that we brought our friends back with us. Melina and Oscar are fantastic and will do whatever they can to make your stay the best. They are so welcoming and knowledgeable about the area and offered great recommendations for restaurants and bars. We mentioned that it was our friends birthday and they surprised them in their room with wine and a beautiful handwritten welcome note as well as birthday breakfast tequila shots! The breakfast is excellent and served in the lobby area which is absolutely beautiful! The very friendly staff serving breakfast also make this place 10/10. The location is excellent and is about a 10 minute stroll to the beach and boardwalk area. There are a few great taco stands really close and small grocery stores to grab sodas, beers and snacks near by. Whenever we visit Puerto Vallarta we will be staying here and definitely in the Alejandro Suite for the view!

Points négatifs: Nothing.

Points positifs: The house is beautiful and very special. Our room was very spacious, pretty and clean, we loved it. Very comfortable beds, a lovely pool area and terrace, whirlpool with an amazing view, good breakfast and very friendly and helpful people. Highly recommended!

Points positifs: J'ai bien aimé c'est assez loin des gros resorts. On avait plus l'impression du Mexique authentique qu'un forfait vacances.

Points positifs: Room with a view ....awsome ....very relaxing

Points négatifs: Pool was not great I would more use it as hot tube

Points positifs: Charming place, very friendly staff and a great location.

Points négatifs: Be prepared for a lot of stairs. Beach is a little rough but less than a 5 minute walk is a great beach.

Points positifs: La vue est incroyable! Les chambres et les aires communes sont absolument magnifique! La plage est presque déserte et le lieu très retiré tout en étant à une vingtaine de minutes de marche du centre. Le style colonial à flanc de colline est à couper le souffle!

Points positifs: Beautiful art, decorations, views from the terrace, pool and breakfast area. Staff was super friendly and attentive. Breakfast was exquisite, generous and fresh.

Points négatifs: It’s not convenient to downtown PV. But that’s also the beauty of the place. If you want the PV scene outside your doorstep, this is not for you. But things are only a taxi ride away — from 80 - 100 pesos away.

Points positifs: Having stayed at the Quinta Maria Cortez on multiple occasions, we knew the property well. The room we chose had an amazing balcony right over the beach. We spent our days completely relaxed, with an amazing view. At the QMC, breakfast is included, freshly prepared, and delicious. We also cannot say enough about the amazing staff at the QMC. They genuinely wanted our stay to be the best ever. The location is a bit of a walk from the old town, but for us that was ideal. A quick $5 cab ride or a walk down the beach (over some rocks) and we were "in town". We have been lucky enough to visit many places on our travels and would definitely say that the QMC is one of the most unique places we have ever stayed.

Points positifs: The staff was so efficient and friendly. My husband and I were greeted by Giovanni and Daniel who took our luggage, showed us where the conveniences were in our room like how to run the air conditioning and slow the fans at night to reduce the noise. Jimmy on night staff would always come out to greet the taxi when we returned to the quinta giving us a sense of security and welcome. Rafael would make sure we had water, a taxi, lounge chairs, or anything else needed like mosquito repellant when I went out at night. So thoughtful. This level of care is sometimes obtrusive, but amazingly that wasn't the case here. I wouldn't see anyone unless I needed something, then, someone would suddenly appear as if by magic. They really respected my privacy and my desire to just relax.

Points négatifs: There's really nothing the quinta could do about what I didn't like since it is not under their control; heat, mosquitos, and trash left on the trail to town by others. Their property and the surrounding area was immaculate.

Points positifs: We came to relax after a four day wedding in Sayulita and we couldn't have asked for a better place for doing just that. Very quiet and peaceful. Just far enough away from the busy downtown but close enough to get there for a nice dinner on the beach. We had a very private, beautiful beach. The breakfasts were outstanding. The bed was so comfortable. The manager, Sarah, is delightful. We will definitely come again.

Points négatifs: We loved everything.

Points positifs: The staff was excellent! Friendly and there if you needed them. Room was the classic old Vallarta charm, clean and taken care of every day, tho the bed is rock hard.

Points négatifs: Only complaint is the bed. I like a firm mattress, but this one tipped the firmness scale.

Points positifs: Loved the building style, staff and location. You can take Uber to town quickly and cheaply. Locals are very helpful and friendly.

Points négatifs: Many, many steps. Be prepared if you are challenged by climbing many steps.

Points positifs: Super service, excellente cuisine, très beau complexe. D'autres clients ont aussi incités par. Le meilleur hôtel pour le prix où nous ayons séjourné. J'y retournerai, c'est sûr.

Points positifs: Loved the beach! All inclusive food and drink was fantastic!

Points négatifs: Noise from construction of new wing. Water pumping machine ran 24hours a day!

Points positifs: Small resort, never fighting for a pool chair or restaurant seating. Service is unbelievable...

Points positifs: Location Staff

Points négatifs: NA

Points positifs: Service is exceptional and food is very good. Never a right for chairs or pool side service....one of the best in pvr.

Points positifs: The staff at the property is always great, never waiting for a drink and anticipating your needs. This is my third stay here and I wouldn't hesitate to rebook, good selection of food and drinkg

Points positifs: Amazing place for a quiet getaway and relax. Food was great quality and value for money on the all-inclusive option is very good.

Points négatifs: It's a relatively small resort which is aimed for relax and family vacation, not for party or young people.

Points positifs: It was a short bus ride to the Old town area. Variety of pools and hot tub very nice. Good gym and spa too. Staff very friendly. Was the shoulder season and not hard to find a chair by the pool or at dinner.

Points négatifs: Wasn't much of a beach area and waves too big to do much activity in the water. Neighbour resort had very loud entertainment at times of the day and evening.

Points positifs: The beach was nice. The Italian Restaurant was adults only. We ate there all 3 nights of our stay. The staff was great and the resort very clean, as we have mostly found to be true in Mexico.

Points négatifs: We were there celebrating our 35th anniversary. This was not the place for a tranquil vacation. There were lots of children and families. They bused in people on Saturday, and picked them up on Sunday. The resort was very crowded, particularly the pool. The food was mostly buffets. The snack bar served a greasy hamburger that smelled great and tasted even better.

Points positifs: Its very well maintained, with its own water treatment so you can drink the tap water and a restaurant on the premises so you can just walk downstairs to a delicious breakfast. The staff goes out of their way to be friendly and the rooms are spacious and well appointed. The location is up a steep hill but taxis are cheap and abundent so if you dont wish to climb $2 dollars US will get you up to the front door and the elevation gives you spectacular views of the city and the ocean. I have returned 4 times now and find it beautiful, comfortable and hospitable every time!

Points négatifs: A bit of a steep trek up and down but taxis are very cheap

Points positifs: The friendly and helpful staff, the ambience.

Points négatifs: The location is a bit far from the beach.

Points positifs: La propreté du lieu, La gentillesse du personnel et sa discrétion prêt à toujours vous faire plaisir d'une façon naturelle et sans obstentation. La vue, Le calme, La proximité à pied du centre et des plages. Le parking. D'avoir pu amener mon chien. Le confort du lit.

Points négatifs: Le prix trop élevé des massages à l'hôtel ! Du coup nous sommes alles à 5 mn à pied où ils étaient deux fois moins cher. Nous sommes désolés pour le masseur de l'hôtel qui avait l'air très sympa. La décoration légèrement kitch.

Points positifs: large buffet but honestly not that tasty

Points négatifs: stairs are not safe

Points positifs: The view from my Balcony, Room 403, was breathtaking! I absolutely loved the staff! The food at 'Taste' was amazing!

Points négatifs: It's not that I didn't like anything.... but it would have been nice if the hotel offered Dinner, or provided a list of places to go to for dinner.

Points positifs: The style of the hotel and the staff was very professional and attentive

Points négatifs: More pool activities. Make the courtesy car available till 9 pm or later

Points positifs: Enjoyed the food from Taste, and having staff in the gym to help, which you don’t get with big hotel chains. Good water pressure, lots of hot water, large shower.

Points négatifs: Room was uncomfortable and small. It was loud - could hear music from restaurant, buzzer on door, room upstairs, fountain from pool.

Points positifs: Le personnel était toujours sympathique et aimable Super emplacement Bon rapport qualité/prix.

Points négatifs: Le complexe hôtelier a 28 ans un tout petit peu défraîchi. Mais ils sont en plein travaux.

Points positifs: Un bon établissement, piscine, des activités

Points négatifs: Le personnel de l'accueil pas très bien formé. Problème pour les formalités d'arrivée, ma chambre n'était pas prête en temps opportun

Points positifs: L'emplacement. Vue sur l'océan. Près de la piscine.

Points négatifs: La nourriture n'est pas des meilleures autour de la piscine. Mikado était toujours aussi excellent. Le coffee shop pourrait être mieux organisé. Le bar est très bien et l'ambiance est fantastique.

Points positifs: Beautiful location

Points négatifs: Very pretty

Points positifs: - grand lit confortable - bonne climatisation - tres grande télé avec Netflix - Piscine splendide - activités gratuites incluses

Points négatifs: Rien, tout était top

Points positifs: We liked all

Points négatifs: When I buy the from you it was $350, but when we arraive it was $480 : (

Points positifs: Staff was friendly and helpful.

Points négatifs: When I reserved the hotel I was not informed that the pool and spa area was closed for renovations. Also the beach area has crocodile that made the beach area unsafe.

Points positifs: The location and amenities were great.

Points négatifs: After having 2 back surgeries, the beds were too firm and uncomfortable for me to sleep. I definitely did not get much rest while sleeping.

Points négatifs: AC WAS NOT WORKING , TOOK 2 NIGHTS BEFORE FIXED AND THE SMELL IN THE ROOM

Points positifs: The Breakfast Buffet, the pool and bar area were amazing. We didn’t have to leave the hotel for food if we didn’t want to.

Points positifs: Excellent location, the people working here were amazing. Love this place. Clean and overall the services were great.

Points positifs: The staff was AMAZING!! I have never experienced such wonderful service. The staff got to know us by name, and we looked forward to seeing them daily. We visited the spa and all but one restaurant on the property. We would go back in a heartbeat!

Points positifs: Service

Points négatifs: Size of the hotel (too big)

Points positifs: wonderful staff!!!! comfortable bed!!!!! delicious seafood!!!!

Points positifs: The staff was wonderful.

Points négatifs: The pool was under construction. Would not have stayed at this hotel had that been advertised.

Points positifs: employees were friendly the shows were excellent all employees were always willing to help if need it. room service was great over all love it I had a good time. the food was was delicious . thank you

Points négatifs: drinks were good but I think could it get done better probably was the tequila brand you were were using I usually drink tequila sunrise I usually use patron silver beer was good you had different kind .

Points positifs: The room was awesome with a great view of the ocean. All of the staff worked very hard to make sure we had a good time. There was lots to do. The food was great. I did a massage at the spa and it was awesome.

Points négatifs: They will try to make you sit through a timeshare presentation in exchange for discounts on excursions. The beach is not the white sand beach. There were lots of rocks so if you want to swim in the ocean take some water shoes

Points positifs: Absolument tout. Un rêve. À savoir que nous nous sommes rendus dans cet hôtel pour le concert de Rammstein. J'ai été impressionnée de toute l'organisation afin de préserver un minimum l'intimité du groupe logeant dans cet hôtel également mais en même temps le personnel partageait notre joie quand on avait la chance d'obtenir une photo ou un autographe des membres du groupe. C'était super. Nous avons été surclassé en Prefered Club dans une chambre extraordinaire (avec jacuzzi dans la chambre) au dernier étage (15eme). Je vous parle même pas de la vue incroyable que nous avions face à la mer. Le personnel est au petit soin, souriant, on mange très bien dans les divers restaurants et l'ambiance générale est simplement super. La formule tout inclus est parfaite. Le massage sur la plage réalisé par une pro ! J'avais les larmes aux yeux de devoir partir... Simplement merci.

Points négatifs: Ce ne sont que des détails car l'hôtel est vraiment exceptionnel. J'aurais souhaité un peu plus de lumière dans la salle de bain. Le prix est certes un peu élevé mais ça vaut le coup croyez-moi.

Points positifs: The food was delish!

Points négatifs: Everything was nice and clean. The staff was one point. The ambiance and drinks were great!

Points positifs: The staff was great. Very helpful and staying in the preferred was well worth it

Points positifs: All inclusive

Points négatifs: Lighting in room too dim

Points positifs: Location and being all inclusive. Beautiful Resort.

Points négatifs: Guests come out early and put towels and small object on beach/pool chairs to reserve them and most are not used, but left us without chair to enjoy. Resort does not have any policy on time limit.

Points positifs: Friendly staff and great food.

Points négatifs: Top shelf liquor was poorly stocked. Hotel ran out of a lot of other alcoholic options also. Don't put premium liquor on your sight just as a means to get tourist.

Points positifs:  the supervisor and the manager were awesome. Resort location is awesome serving staff and restaurants were awesome. Ordering room service was easy breezy!

Points négatifs: Room smell like mildew/ mold  at front desk wasn’t friendly or accommodating. Her attitude was very dry.

Points positifs: The food was very good as were all the staff.

Points négatifs: We were there last year and thought the rooms were much better than this trip. We moved rooms from the 2nd floor to the 6th. 2nd floor room had holes in the curtains, counter tops need polishing, no maid service until late pm. , no regular coffee.

Points positifs: The resort was beautiful. Exactly like the pictures online! Every room had an ocean view. It was gated, therefore we felt very safe. The spa was very nice. The staff was very friendly and welcoming! We can’t wait to go back.

Points négatifs: The only thing I can think of was the elevators were a bit stuffy. Other than that, it was perfect!

Points positifs: Everything about was awesome. The staff was exceptionally pleasant. It was a pleasure to be there. I would definitely recommend to family and friends.

Points positifs: The view was amazing and the staff were friendly. There’s a tram that provides free shuttle around the properties.

Points négatifs: Housekeeping didn’t come for 3 days to refill our water or throw out garbage, and that led to ants in our room. We got 3 turn down services during our one week stay and towards the end they just never bothered coming. Also we are up on the 7th floor and there is construction behind the building so it’s loud. In addition, we could hear the housekeepers talking and laughing loudly from the inside of our room in the morning, when we were still sleeping. That happened multiple times. The location of the hotel is about 10 min ride to the Malecon $150 pesos each way for taxi.

Points positifs: The staff was amazing as always. One small touch that made a us smile was when the staff spoke to you they always put their hand on their heart. Nice touch!

Points positifs: Beautiful construction of the pool and facilities. Very cheerful staff. Easy access to the loungers. Well maintained. Good internet. Nice breakfast.

Points négatifs: We had to endure a timeshare sales pitch. Some restaurants were timeshare guests only until 8pm

Points positifs: Everything

Points négatifs: Loud music in the beach and pool area

Points positifs: Beautiful atmosphere, large room, good food.

Points négatifs: They sneakily roped us into a VERY unpleasant time share presentation and were pretty rude about it. We only stayed for 1 night so they basically soured our entire opinion of the place. You also need to take a shuttle and go through a bunch of annoying stairs or elevators just to get from your room to the main lobby.

Points positifs: The staff was so kind and amazing. They always greeted with a smile. The property itself was super well kept. Always people around to help and maintain the cleanliness of the place. The rooms were so comfortable :)

Points positifs: I hardly ever take the time to review places I've stayed, but I felt the need to share my opinion on this one... My fiance and I recently stayed 3 nights in the honeymoon suite, and we couldn't have been happier! The room (and the entire resort) was gorgeous, the food and drinks were great, and the staff were all sooo friendly and accommodating. It was luxury & relaxation at its finest, and we would highly recommend this resort to anyone! We are missing it already :)

Points positifs: Staff was unconditional, very friendly and respectful. The pools were clean at all times as well as the whole property. The room was always clean and well maintained Their food is really good. Must try the japanese restaurant The beach is beautiful try snorkeling in there they have very cute fish.

Points négatifs: Sometimes, the trolley took forever. And if you are planning on leaving the property early before the trolley starts operating try to walk to the lobby because when we had our excursion to marrietas islands we called for a ride to the lobby ( we were in tower 5) and they never made it. We had to walk to the lobby and then wait for a taxi in the lobby. We ended up being late to the excursion meeting time. But were lucky enough to get in to the boat.

Points positifs: Les chambres sont spacieuses, propres et le personnel est très serviable et sympathique. La nourriture était super aussi !

Points négatifs: Je ne pourrais pas vraiment en dire quoi que ce soit dont nous n'avons pas aimé, c'était formidable !

Points positifs: Efficient and modern hotel

Points positifs: Breakfast was very nice and good variety. Good coffee.

Points négatifs: The hot tub was barely warm, and the pool very cold.

Points positifs: Nice. Location

Points négatifs: No alcohol for purchase on premises

Points positifs: La proximité de l’aéroport et de tous les services aux alentours, c’est certain que nous reviendrons au Holiday Inn Express. Nous le recommanderons à tous nos amis pour nous c’était juste 2 nuits et c’etait Parfait les chambres sont très grandes et très confortables. Le petit déjeuner bien présenté et très complet.

Points positifs: Propreté, service, personnel courtois

Points positifs: Everything was 5 STAR .Daily free breakfast was awesome.Hotel manager and his entire staff, and cleaning staff were all 5STAR. Could not have been better and more helpful.

Points négatifs: Obviously nothing could have been better.

Points positifs: This hotel is wonderful, very clean and comfortable in a convenient location near the airport and marina in Puerto Vallarta. The staff are excellent, professional and friendly! The free breakfast is also very good.

Points positifs: The room is big and very comfortable. And very near the airport

Points positifs: La proximité de l’aéroport. Hôtel pratique pour une escale.

Points négatifs: La propreté lamentable de la chambre et surtout de la salle de bain. Peu de produits d’accueil. Pas de mini bar.

Points positifs: Nice pool, clean spacious rooms.

Points négatifs: Originally given a key to check in, and there was someone in the room!

Points positifs: Beautiful design, clean,and comfortable.

Points négatifs: Nothing.oh there were some repairs that were on perfect, but definitely worth the price.

Points positifs: The location

Points positifs: Le personnel et la qualité de la nourriture étaient bien

Points négatifs: La chambre deluxe était petite et pas bien configurée. La nourriture était au-dessus de la moyenne, pas assez variée.

Points positifs: Staff was very nice. The facilities were clean. It did not promise anything it did not deliver.

Points négatifs: The price was the same as the 5-star hotels 25 minutes south. My reason for staying at Villa Premier was that is was close into town. But the surrounding area kind of sucked. And Puerto Vallarta is not a super nice place and I would suggest to stay in a higher end place and venture out once a day into town.

Points négatifs: Hôtel sur le bord du délabrement. Pas bien du tout, le personnel était très bien par contre. Mais l'hôtel est vraiment nul. :(

Points positifs: Le lit était très confortable ! J'ai adoré le fait que le lit.

Points négatifs: foules de touristes américains.

Points positifs: Everything about this place is fantastic, the rooms have super comfortable beds and everything is very clean. The food was great at every restaurant and the staff is super accommodating. Beautiful private beach and nice pools.

Points négatifs: pretty quiet and family oriented. Not a bad thing but if you’re looking for a party vibe, I’d stay somewhere else.

Points positifs: We loved the pools, bars, and the private beach.

Points négatifs: We requested a nice room and paid for a balcony room with ocean view to celebrate our wedding anniversary. However, we arrived to a room with obstructed view (palm trees blocking the ocean). We asked to be moved and they “agreed” to move us to another room. I asked about complimentary services for special events and amazingly nothing was available ... but they told that they could “give us” chocolate covered strawberries. We found six melted on the coffee table! Poor customer service from Yureni, the lady from the counter of the World of Hyatt was rude, condescending & dismissive. Didn’t like the cheap plastic “mattress cover” that made noise every-time you turned at night. This is below the Hyatt standards!! Poor quality of food in half of their restaurants. The best ones were the food court/buffet, Brazilian & Asian with ocean views. The crowd... although the hotel doesn’t have much control about it, but rough-looking crowd. We’ve been to Hyatts in USA, Cancun, Spain, France, India, and Chile but this has been our worst experience. Very disappointing!!

Points positifs: The beach and ocean views

Points négatifs: The staff was wonderful

Points positifs: The bed was very comfortable. The location was beautiful.

Points négatifs: There was a (parasite?) worm in the private pool for our room. There was what looked like a bed bug(s) in the bed. The smell was terrible like fish in the room every time we walked in, it was horrible.

Points positifs: Breakfast was good and they had a lunch/snack available outside by the pool.

Points négatifs: Our bathroom had a foul smell and on our last day the water temp fluctuated from cold to hot. I think there was something wrong with the pipes and needed to be fixed.

Points positifs: Everything

Points positifs: Très bel environnement et très belle plage personnel très présent

Points négatifs: Notre chambre avec balcon pour lequel avons réglé supplément était limite route et donnait sur local technique climatisation

Points positifs: Personnel très poli

Points négatifs: Nourriture.. Mauvaise isolation sonore Hotel en surbooking... Nous n avons pas eu la chambre réservée avons du faire une réclamation et retourner 3 fois à la réception pr changer... Discount ridicule pr compenser la 1ere nuit

Points positifs: Great location, great staff, good food and drink

Points négatifs: They hotel allows vendors on the property (Orlandos Magic tours) that bait and switch their customers, then refuse to acknowledge the situation.

Points positifs: Food was delicious and staff is great!

Points positifs: hotel staff provided excellent service in all amenity areas. The beach front and views were amazing even during rainy season.

Points négatifs: I didn't like how the staff tried to get every dollar out of you. They tried to up sell the rooms, dining, etc. Daily was being harassed to spend more money. It took away from the overall good feel of the vacation.

Points négatifs: Margaritas were poor quality.

Points positifs: The resort exceeded my expectations. It was clean, the food was great, the drinks were great, the pool was awesome. I was a little hesitant with it not being adults only, but the kids have their own pool and play area. We will be back.

Points positifs: Service is fantastic

Points négatifs: A lot of kids checked in on our third day there....that was only downside.

Points positifs: Staff treats you well, rooms with nice views.

Points négatifs: Service is very slow, they take 2 hours to get towels or anything you you need. They can definitely improve on service. Also they guy who was supposed to introduce us to services or things to do in the resort was more interested in selling romantic dinner and spa time. Had to question him directly to find out things to do in the resort.

Points positifs: We liked the pools.

Points négatifs: The fridge is terrible. We had to bring our ice packs to the concierge to freeze for us. The rooms are Ok. I wish they were a bit cleaner and more functional — it was a bit rundown. The bellboys forgot to bring up our bags after two hours so we had to go down and grab them ourselves. Overall, we had a decent time — not the best. Could have been better.

Points positifs: Overall the service was amazing, Pools & Lobby area is beautiful!! The food was amazing at all the restaurants we ate for being an all-inclusive resort.

Points négatifs: Rooms Definitely need to be upgraded! To me it was more like a three star resort felt like room was a little dirty we had to change rooms when we got there because first room we got was not clean. We got our room almost at 6 PM instead of 3 PM

Points positifs: The food was great. Amazing location and staff were all very friendly

Points négatifs: The spa was very overpriced

Points positifs: Great location with good beach and pools. The room and bed were very comfortable. Fun entertainment and activities.

Points négatifs: A little pushy about joining the membership club. Food was good but not outstanding.

Points positifs: The resort was clean, the staff was friendly, the food was great and the kids club was a highlight for my girls (8 and 6). We would definitely go back and have already recommended the resort to friends.

Points positifs: Beautiful views, shows every night, 10 minute cab from downtown

Points négatifs: The staff was okay. I felt like they could have been a bit more genuinely nice as a whole.