Hôtels à Puerto Vallarta

Points positifs: Great place to get away and relax. Spa is awesome!!

Points positifs: The food you would even want to pay for if it wasn't all inclusive. The service was unbelievable. It also comes included with a beach front property right down the street. It's really quiet and peaceful. We had an amazing time!!!!

Points positifs: Everything!

Points positifs: Tout. La disponibilité, la gentillesse, le professionnalisme et l'attention du personnel, le calme et la sérénité de l'établissement, le confort de la chambre, la salle de sport très bien équipée, les aménagements (piscine, bord de mer), le raffinement de l'ensemble des repas... Il s'agit certes d'un établissement all inclusive, mais tenu avec beaucoup de classe : la nourriture et les boissons ne degoulinent pas partout mais sont de grande qualité, préparées avec beaucoup de soin et accessibles sur simple demande et à volonté. Il est en outre possible d'accéder librement et sans supplément aux autres structures du groupe hôtelier. La perfection.

Points négatifs: Rien.

Points positifs: The staff at this resort are the best you will experience. Person after person went beyond the call of duty from the restaurants to the pool bar to the reception staff. Size of the resort made it so easy to get around.

Points négatifs: Our room did not have one comfortable chair in it. In past years we had a couch but this room had only 2 cane dining room type chairs.

Points positifs: Service, food, relaxing,privacy

Points négatifs: No answer

Points positifs: Boutique nature of resort equates to large availability for cabanas and pool chairs. Food & drink were outstanding. WIFI was great throughout the resort.

Points négatifs: The base room was one of the smallest we have ever had in any hotel; We felt it was necessary to upgrade rooms resulting in added costs we did not plan on.

Points positifs: Most of the facilities were really nice. The pool area was excellent and the food was good. The staff was incredibly helpful, particularly because we were celebrating our birthdays. 5-star staff.

Points négatifs: I didn't like the lack of immediate access to the beach. Further, I didn't like the private pool area set up at all. There was no way to access the pool directly from back patio. I also didn't like the fact that it was an all-inclusive yet I was presented with a bill for almost everything. I was never quite sure if something was extra, or not. That was really annoying.

Points positifs: Excellent all around. Impeccable attention to detail. Calm, relaxing, just perfect for a work conference location. Highly recommend it. Would return anytime. Great staff. Love it. Near all. Perfect.

Points négatifs: All great.

Points positifs: The staff was wonderful, the place was beautiful, and the food was awesome. We would definitely go back there!

Points positifs: Everyone was very friendly

Points négatifs: As they filled up during the week the service tailed off significantly. Only one restaurant but wide mrenu. Also Italian night didn’t have a single Pasta dish on menu ?

Points positifs: Karina, the manager, and the entire staff were truly professional and just wanted us to enjoy our vacation. By the way, definitely don't forget to make it to the Ocean Club, and if you're staying for 5 nights, you'll get to try a restaurant at the Grand Velas; don't miss it!

Points négatifs: having to leave ;-)

Points positifs: Service and staff are amazing. They greet you beautifully. And service was good. The roof top pool is spectacular. The sushu Japanese restaurent was amazing

Points négatifs: The l food at the roof top pool was terrible. it is all you eat between breakfast abd dinner. And it had a big impact on the day and the vacation. . Ive eaten far better at other far more affordable places in Mexico Overall For the price the hotel does not live upto its 5 Doinand rating. The very steep price did not dekiver an excellent experience. Lots of gaps in some levels of service While service in general was good. The conceirge was not. Lost my reservations for dinner on our last night. Ended up earting at ab awful Italian restaurent pool side. Christmas eve. It was a nightmare.

Points positifs: Great location, secluded but not extremely remote. Very nice surroundings and beautiful beach area.

Points négatifs: A couple of restaurants could improve on their food quality. Also, prompt room service needs to be addressed.

Points positifs: The service was impeccable.

Points négatifs: The beach

Points positifs: The resort was amazing. The staff went above and beyond to take care of every need. The view from the private balcony hot tub was breath taking. The food at each of the restaurants was amazing. Our favorite meal was ceviche on the beach. The water is clear, warm, and the paddle boards and kayaking are free. Snorkeling in the national park is a must! Just a 40 minute kayak trip away.

Points négatifs: I can't think of anything to complain about.

Points positifs: We got the best room at the hotel top floor and with a perfect view of the city and beach also mountain the service was just perfect the food everything was just what we wish for could be happier by picking this hotel if you plan on going you won't go wrong Picking this hotel!

Points positifs: Service is top notch, the setting is stunning high up in mountains, very secluded and obviously the pool is phenomenal. The suite with jacuzzi was so relaxing, great size room everything was pretty perfect, gym is also amazing I've never enjoyed going a gym so much. I also found prices of food and drink not too expensive considering the luxury of it, the room rate was high though.

Points négatifs: I am struggling to think of anything, maybe it felt like was more suited for couples, I wanted and to relax on own but the hotel very much has a couples vibe, it's far from downtown also so not great if you wanted to explore.

Points positifs: Hotel Mousai is a great hotel for vacation. Great staff, very friendly and helpful. People in general are friendly and eager to help and talk about their city. Always they ask that you come back for vacation ! Very clean, not only in the rooms but the outside also. Again great place for vacation!

Points négatifs: The beach is very small and rocky, hard to go in and out of the water, not good for snorkeling! However the beach staff is friendly and ready to satisfy all the needs one has.

Points positifs: Breakfast was excellent, staff was beyond amazing...everyone!!! at the reception area, everyone!!! at the Terrace restaurant where I had breakfast every day, the way staff was always smiling and greeting you and trying to be helpful.

Points négatifs: Constant noise of the ongoing construction from 8am to 6pm---every business day. That severely impacted my ability to use the hot tub or even enjoy at all my beautiful room terrace.

Points positifs: Sushi was awesome

Points négatifs: Paid for a king bed. Was given a queen. Woke up every morning by an accidental phone call from the front desk. Cleaning people came in our room unannounced while we were sleeping and woke us up again.

Points positifs: Everything about this place is so beautiful. You definitely do not have to leave, everything you need is at the hotel/ resort.

Points négatifs: We had a couple hiccups regarding our room when we first arrived but they were easily resolved

Points positifs: We had a great stay at Garlands del Rio, the staff were very friendly and made our stay comfortable. When we requested to move to a different room, from the first floor to the top, they made that possible and very easy. The property is beautiful, there’s a kitchen and fridge where you could bring in your own food and cook. The pool is very clean and beautifully designed. It’s close to great places and centrally located. Thank you to all the staff who made our stay very pleasant. We’d definitely be back!

Points négatifs: The pool, although beautifully designed, is in the middle of foot traffic of people entering and leaving the property.

Points positifs: Very good eclectic style, view to the river, private balcony. Swimming pool and social areas are perfect.

Points négatifs: Our reservation included breakfast, at the property they explained to us that if we order anything additional to our included breakfast we had to pay an additional full price breakfast which we found unfair. The included breakfast is small but good, the missing part is protein. So take and informed decision and do not opt for included breakfast, instead pay at the property for full breakfast. Location: the hotel is located in downtown “recovering area” does not feel safe at night.

Points positifs: Super personnel le lit extra

Points négatifs: Rien

Points positifs: We loved this character filled boutique hotel in the south side of Puerto Vallarta. You enter through a black door that looks a bit like a garage door into this gorgeous oasis by the river. The staff were really friendly and helpful and the location was great. A short walk to the beach and restaurants.

Points négatifs: The air conditioner was a bit noisy.

Points positifs: Tout était parfait

Points positifs: Le charme de l’hôtel, tel un cocon et havre de paix, avec une décoration typique Le personnel plus qu’à l’écoute et adorable La piscine, très agréable La vue sur la rivière Les chambres

Points négatifs: Ben rien

Points positifs: Beautiful B&B walking distance to the shopping and dining. Gorgeous view of the river and greenery

Points négatifs: The only thing I didn’t like was all the mosquitoes, but it’s quite inevitable since the weather was humid and hot. Nothing to do with the staff or B&B.

Points positifs: The staff is very friendly and helpful

Points négatifs: The restroom

Points positifs: I scored a fantastic suite. But apart from that , it was a pretty little oasis on the river, in the romantic zone. The staff was very helpful. All very nice people.

Points négatifs: nothing

Points positifs: I stayed here my first two nights in Puerto Vallarta and would have stayed the entire week if it weren’t totally booked. My room (one of the smallest and cheapest here) was spacious, comfortable, clean, and beautiful. The staff are so kind and helpful. The location is very close to the beach and a few restaurants, shops, pharmacies...

Points positifs: The room was one of a kind - fantastic! Staff wonderful and very helpful. Great location.

Points négatifs: There isn’t anything we didn’t like

Points positifs: The staff was great! Martha, Israel and Cristina were really great and helpful with every question/need we had during our stay. The room was really huge and they even set up a matching little bed for our toddler with safe rails and all.

Points positifs: It was clean and staff are friendly

Points négatifs: I was offer to upgrade to a room with a view which I appreciated but they didn’t tell me that I was located right next to stairs and an elevator. It was very noise with people walking and it echoed hard to sleep, also I was right next the staff lien closet and you can always hear them talking and opening the door and very early times of the morning. Our sleep was interrupted many times throughout our stay there. Just honk he should have told me. I paid extra to move and I probably won’t have if I knew the location of the room.

Points positifs: The grounds are lovely and the staff is great. The access to the beach is a real bonus. Senate at all three restaurants and the food was a cut above what I had initially expected, especially the breakfasts. The rooms are a little Spartan, but honestly very comfortable and extremely clean.

Points négatifs: There is no real bar. People hang at the pool all day and they serve drinks in the lobby and restaurants at night, but there isn't a regular bar anywhere on property. Given the amount of alcohol the staff has to run and get (even delivering to rooms) it would seem everyone would be happier with a place that had some music To hang out in. Likely they view the lobby this way, but the ambiance is wrong. It's my only complaint.

Points négatifs: room location was one of the worst on the property, simply because it was not reserved directly through the hotel.

Points positifs: Nice staff decent food

Points négatifs: Very old, rooms definitely need to be renovated I could hear other rooms moving furniture

Points positifs: Service is excellent

Points négatifs: Cockroche big as my thumb. Steak was a blob of fat with brown gravy.thin walls

Points positifs: Beautiful grounds, suites nice w/ great views, pools, bars. Restaurants were good for breakfast, lunch and dinner - open all day long. Friendly staff. Cooking classes, karaoke, dancing, etc.

Points négatifs: Only issue we had was that the Mariachi band played in the lobby until 2am, which included trumpets playing loudly. Some guests took that party to their rooms after causing a disturbance. We called front desk and resort compensated us with a couple of $90 spa certificates (hour massage) as well as champagne and choc-covered strawberries. Appreciated that.

Points négatifs: No showers by the pools.

Points positifs: The service was great. The staff very friendly and helpful. The food was delicious The Place was very clean. This may sound silly but the public bathrooms had scents oils that made them smell very nice and they were always clean. We had a fabulous time.

Points négatifs: The bathrooms were a little far from the beach area.

Points négatifs: Petite piscine.

Points positifs: Everything. This was my second time in Vallarta. The first time I stayed at the San Marino and the experience was horrendous. This new experience was the best in years. I love and highly recommend this hotel.

Points négatifs: Anything

Points positifs: I loved how clean and friendly the staff were.

Points négatifs: N/A

Points positifs: All exceeded my expectations and all of the staff were friendly attentive knowledgeable and very helpful.

Points négatifs: Bed was a little too hard for my liking.

Points positifs: Everything, very friendly staff, very comfortable apartment, great location.

Points négatifs: Nothing

Points positifs: Everything was wonderful, just like our own little condo. We had a washer, dryer and everything you can think of. The security of the building was amazing. We felt safe and secure with our stay and the employees are so kind!

Points positifs: This stuff is awesome the location was awesome I was at the pool was very small and there was no view or no sun in the balcony we had.

Points négatifs: When compared to other similar locations around and was overpriced by quite a bit.

Points positifs: Superbe établissement , bon emplacement , propre , bien équipé et le personnel est très gentil.

Points positifs: Carlos at the door was very helpful

Points négatifs: Nothing it was all great

Points positifs: Enjoyed the rooftop pool and lounging area! The location was in walking distance to many restaurants, bars, shopping, ATM’s, and the beach. The room was exactly what was shown on the website... beautiful! Will definitely book again

Points négatifs: Can’t think of anything.

Points positifs: Was expecting this Hotel to be wonderful but it exceeded my expectations it was amazing you read these things on the reviews wondering if they are really right but OMG this was really what they said it covered all point right to the letter PERFECT in every way

Points négatifs: LOVED EVERYTHING

Points positifs: Very nice! Staff very helpful.

Points positifs: Beaucoup de charme et un personnel merveilleux.

Points négatifs: J'y suis allé avec un grand groupe pendant l'ouragan Patricia. Le personnel est extraordinaire et très bien occupé de nous. Je suis très reconnaissant.

Points positifs: I have been to PV on many occasions and have always liked the vibe of the river area. A little bit away from the hustle and bustle of the Malecon area. The hotel offers easy access to the area and some tranquility when you need it. Mornings in the area feel very authentic with the noise of the roosters as your "alarm" but I found it soothing some how. The staff is very efficient and friendly. Great breakfasts in the morning. We didn't leave the table hungry !

Points négatifs: I have stayed at Garlands Del Rio ( the sister property to Rivera Del Rio ) and enjoyed the access to Netflix in our room. I think that this hotel should also invest in providing this option to it guest. We could find only 1 channel that had English speaking shows to watch out of probably 40 channels. I realize it is Mexico but Netflix would remedy that situation for English speaking guest.

Points positifs: Very interesting place, would not suggest it to people who like large chain hotels. We came from the W to here, very different experience, but enjoyed it none the less. AMAZING staff and AMAZING breakfast included. Would stay again

Points positifs: Everything was excellent. Staff and property are awesome!

Points positifs: Wonderful staff, quirky decor

Points négatifs: Absolutely nothing

Points positifs: What a gem of a find in the 'budget traveller' category! Funky opulence? Luxurious theatre? I'm not sure how to describe the rooms (and we saw all of them! Fantastic!) Each created like a stage set. Like Salvador Dali influenced the architect. Like Gabriel García Márquez and George Eliot had a child who grew up to run a hotel. Colourful art, 4 poster beds, poured concrete bathtubs, spiral staircases to roof top pools. Blocks off, but worlds away, from the main drag of Old Vallarta, overlooking a lush green stream. Fantastic generous breakfast, truly kind and caring service.

Points négatifs: This place is not for everyone. It is rather like staying with a rich old aunt- opulent bones, but one gets used to things that others consider 'eccentric'. In our suite, I had to leap up to get on the luscious king bed. Fun for me, but not compatible for everyone. The gorgeous bathroom at ceiling level had french windows that opened above the rest of the suite. (picture a Juliet balcony). So not soundproofed at all. There was a second, enclosed bathroom on the ground level for more privacy.

Points positifs: The staf was exceptional!

Points positifs: Everything

Points négatifs: Nothing

Points positifs: Upgraded room to the top bedroom (alejandro) which was incredible and easentially a fully equipped apartment. This beautifully transformed house has so much character and the views are stunning. The staff are super friendly, speak great english although i did try my poor spanish. The pool is gorgeous however i didnt use the spa despite the view from it. The bed was enormous as i was staying by myself and the cleaning ladies were great. It is somewhat obvious that this place is very old but what the others have done with it is so awesome. I would be back in an instant. 10 minute walk to the boardwalk, 15 to the beach. The bar works on an honor system and they make breakfast for you every morning - although i was never up to try it or decided to pass due to wanting to get to the beach. Still took the pastries from the bread basket :)

Points positifs: Les petits déjeuners, le personnel, l’assistance en tout.

Points négatifs: Qu’il n’y ait personne après 21 h s’il arrivait qquechose.

Points positifs: Great location in old Puerto Vallarta. Beautiful and particular Hotel.

Points négatifs: Location in old part of Puerto Vallarta. Really unique experience.

Points positifs: the breakfast was great, the pool/ hot tub area was stunning/ the staff were super friendly/ the welcome margaritas/ the balcony was huge / the location was great

Points positifs: Gorgeous, artistic hacienda. For those from the northwest US, It is similar to the McMenamins

Points négatifs: Individual bathroom privacy is lacking.

Points positifs: We grabbed breakfast everyday in the market cafe and it was great. The staff was always very catering to our needs

Points négatifs: Nothing could've been better

Points positifs: The cleanliness and friendliness of the staff.

Points négatifs: The beach was not inviting.

Points positifs: Absolument tout. Un rêve. À savoir que nous nous sommes rendus dans cet hôtel pour le concert de Rammstein. J'ai été impressionnée de toute l'organisation afin de préserver un minimum l'intimité du groupe logeant dans cet hôtel également mais en même temps le personnel partageait notre joie quand on avait la chance d'obtenir une photo ou un autographe des membres du groupe. C'était super. Nous avons été surclassé en Prefered Club dans une chambre extraordinaire (avec jacuzzi dans la chambre) au dernier étage (15eme). Je vous parle même pas de la vue incroyable que nous avions face à la mer. Le personnel est au petit soin, souriant, on mange très bien dans les divers restaurants et l'ambiance générale est simplement super. La formule tout inclus est parfaite. Le massage sur la plage réalisé par une pro ! J'avais les larmes aux yeux de devoir partir... Simplement merci.

Points négatifs: Ce ne sont que des détails car l'hôtel est vraiment exceptionnel. J'aurais souhaité un peu plus de lumière dans la salle de bain. Le prix est certes un peu élevé mais ça vaut le coup croyez-moi.

Points positifs: The friendly staff and property. The restaurants were great too! The 4th of July celebration was fantastic !

Points négatifs: That the staff tried to sell us a timeshare, and they were not happy when we said, No! The beds and pillows could had been more comfortable.

Points positifs: Beautiful room Beautiful beach Spa was spectacular Pools were beautiful

Points négatifs: N/A

Points positifs: Staff very friendly Alcoholic drinks excellent Pool areas awesome

Points positifs: I did like the amenities at the resort along with the ease of checkin/check out

Points négatifs: I didn’t like the actual beach front and would have loved if there were more entertainment opportunities

Points positifs: Location and being all inclusive. Beautiful Resort.

Points négatifs: Guests come out early and put towels and small object on beach/pool chairs to reserve them and most are not used, but left us without chair to enjoy. Resort does not have any policy on time limit.

Points positifs:  the supervisor and the manager were awesome. Resort location is awesome serving staff and restaurants were awesome. Ordering room service was easy breezy!

Points négatifs: Room smell like mildew/ mold  at front desk wasn’t friendly or accommodating. Her attitude was very dry.

Points positifs: Service was incredible throughout the resort. Every room is ocean front and the view can’t be beat.

Points négatifs: They allow chair hogs to reserve lounges by the pool starting early in the morning. Seats sit empty with stuff on them for hours. Ridiculous! All chairs taken by 9 AM.

Points positifs: The resort was beautiful. Exactly like the pictures online! Every room had an ocean view. It was gated, therefore we felt very safe. The spa was very nice. The staff was very friendly and welcoming! We can’t wait to go back.

Points négatifs: The only thing I can think of was the elevators were a bit stuffy. Other than that, it was perfect!

Points positifs: Everything about was awesome. The staff was exceptionally pleasant. It was a pleasure to be there. I would definitely recommend to family and friends.

Points positifs: Les chambres sont spacieuses, propres et le personnel est très serviable et sympathique. La nourriture était super aussi !

Points négatifs: Je ne pourrais pas vraiment en dire quoi que ce soit dont nous n'avons pas aimé, c'était formidable !

Points positifs: Excellent cmplete business type breakfast, not too crowded, everything warm and ready; would've hoped for a bit longer of the breakfast hours, maybe until 11am, but nothing to really complain about.

Points négatifs: The only thing I didn't like was that the parking lot is on the back and there's no easy access to it at nights, there's a back entrence but it's only open during the day, so when I arrived at night I had to walk all the way to the front to access the hotel. Maybe have that back entrance only accessible with your room key at nights.

Points positifs: The room was very clean and comfortable I loved all the pillows and the wonderful bed and linens

Points négatifs: We booked a king size bed and was given 2 queen beds. As I had just had surgery it worked out ok but the reservation was for 1 king size bed.

Points positifs: Bed it's so comfortable ...

Points positifs: The hotel is beautiful, and convenient to the airport and marina. The breakfast was very good, and the staff was friendly and helpful, coming and going.

Points négatifs: N/A

Points positifs: La proximité de l’aéroport et de tous les services aux alentours, c’est certain que nous reviendrons au Holiday Inn Express. Nous le recommanderons à tous nos amis pour nous c’était juste 2 nuits et c’etait Parfait les chambres sont très grandes et très confortables. Le petit déjeuner bien présenté et très complet.

Points positifs: NEAR AIRPORT BUT NO NOISE LARGE ROOMS/ BEDS DRIVING NIGHTMARE NOT PEDESTRIAN FRIENDLY ROADS TAXIS CHEAPER BETTER TO TRAVEL AROUND BUSINESS HOTEL AND HAS EXCELLENT FREE INTERNET BREAKFAST GOOD ROOM SERVICE SUPPLIED BY ADJACENT HOTEL AT REASONABLE PRICES PARKING PROHIBITED IN "OLD TOWN"

Points négatifs: HOTEL LIKE OTHERS SITUATED NEAR MANIAC DUAL CARRIAGEWAYS VERY DIFFICULT TO FIND HOTEL FROM AIRPORT IF DRIVING AS DIFFCULT TO FIND U TURN

Points positifs: Propreté, service, personnel courtois

Points positifs: He staff at h front desk was very helpful. Allowing us o leave our bags in a secure area while we went to lunch before leaving for the airport.

Points négatifs: I thought the breakfast was mediocre,there was a lot of stuff no guestion. There was no gluten free selections. When we asked the staff if there was wheat in some of the dishes the did not know. The eggs seemed over cooked an dried out. The coffee weak and blasé. The fruit was very good,ripe and fresh and tasty.

Points positifs: When I asked for more shampoo and soap they brought it up quickly.

Points négatifs: Well the bathroom garbage was already full which made me wonder about the cleanness. They scared me when I got back from the pharmacy they said check out was at twelve and I remembered I read on my email that I had until one. I had terrible allergies and there was no tissue and I really didn’t want to go ask for it since I had gone to ask for shampoo already

Points positifs: Very helpful staff (my husband was in hospital). Great breakfast with wide variety.

Points négatifs: The safe is located at about 6 or 6 1/2 feet up. Couldn't use it. Room service sent up the wrong, and much more expensive, wine. Room service closed when I returned from hospital and nowhere to get food.

Points positifs: The staff, location, and facilities were great for an airport hotel. The rooms are very comfortable. The internet speed was fantastic. The parking was an additional plus. The fruit selection at breakfast was very good. The bed linens and pillows were nice.

Points négatifs: The mattresses were extremely soft and provided little or no support. They were cheap mattresses. This was especially disappointing given that it's a newer hotel. Although the air conditioning was very efficient, it was too loud even while wearing ear plugs. The breakfast, except for the fruit, was like low-quality cafeteria food. Some of the food didn't even taste real. I would have gladly paid more for a real breakfast.

Points positifs: Hotel very efficient. Very nice breakfast included. Also felt very safe.

Points négatifs: not unhappy... but needed some more area tourist info. Other: Hotel is by airport.... not downtown Vallarta

Points positifs: Le personnel était toujours sympathique et aimable Super emplacement Bon rapport qualité/prix.

Points négatifs: Le complexe hôtelier a 28 ans un tout petit peu défraîchi. Mais ils sont en plein travaux.

Points positifs: Un bon établissement, piscine, des activités

Points négatifs: Le personnel de l'accueil pas très bien formé. Problème pour les formalités d'arrivée, ma chambre n'était pas prête en temps opportun

Points positifs: L'emplacement. Vue sur l'océan. Près de la piscine.

Points négatifs: La nourriture n'est pas des meilleures autour de la piscine. Mikado était toujours aussi excellent. Le coffee shop pourrait être mieux organisé. Le bar est très bien et l'ambiance est fantastique.

Points positifs: The pool was awesome the staff was great. The restaurant by the pool was awesome l, if not a bit expensive.

Points négatifs: The power did go out to most of the hotel after a topical storm, but so we stayed and chilled at the pool most of the day, which happens to be one of the hots days here. The power was out from 8am untill about 530 am

Points positifs: The staff was super friendly

Points négatifs: It was too hot in the lounge areas

Points positifs: The staff is super friendly...lovely... The lobby, sitting areas and all the nature is fantastic!! The hotel is beautiful...

Points négatifs: The area is a little sketchy... The rooms smell of mildew and pumping a horrible fragrance doesn’t make it better. The sheets smelled - worst nights sleep...love staying in hotels and was really looking forward to rest

Points positifs: Staff was friendly and helpful.

Points négatifs: When I reserved the hotel I was not informed that the pool and spa area was closed for renovations. Also the beach area has crocodile that made the beach area unsafe.

Points positifs: Excellent location, the people working here were amazing. Love this place. Clean and overall the services were great.

Points positifs: The staff was AMAZING!! I have never experienced such wonderful service. The staff got to know us by name, and we looked forward to seeing them daily. We visited the spa and all but one restaurant on the property. We would go back in a heartbeat!

Points positifs: Beautiful entry, accommodating staff, gorgeous location.

Points négatifs: The pool was under renovation which was inconvenient but they did a nice job of solving the issue by providing transport to/from the Westin.

Points positifs: Ernesto, one of the staff members at the hotel, made us feel like family. He was extremely friendly and helpful and we talk to him daily for the week we were there. I wouldn’t hesitate to book another stay here in the future.

Points positifs: Location and facilities

Points négatifs: Smell of the room

Points positifs: The staff was wonderful.

Points négatifs: The pool was under construction. Would not have stayed at this hotel had that been advertised.

Points positifs: Was breakfast included?

Points positifs: We needed a hotel close to the airport due to a canceled flight. This was 5 minutes away. Recently updated hotel and they are completing their pool renovations this summer. Nice gym and spa area, although the jacuzzi did not work well.

Points négatifs: Unfortunately the pool was closed for renovations but guests are allowed to use the Westin down the street.

Points positifs: Its very well maintained, with its own water treatment so you can drink the tap water and a restaurant on the premises so you can just walk downstairs to a delicious breakfast. The staff goes out of their way to be friendly and the rooms are spacious and well appointed. The location is up a steep hill but taxis are cheap and abundent so if you dont wish to climb $2 dollars US will get you up to the front door and the elevation gives you spectacular views of the city and the ocean. I have returned 4 times now and find it beautiful, comfortable and hospitable every time!

Points négatifs: A bit of a steep trek up and down but taxis are very cheap

Points positifs: The staff is amazing. Very clean and the location is perfect. Taste has great food. I did not want to leave.

Points négatifs: Nothing, maybe that the bar closes early.

Points positifs: Absolutely beautiful. Careful attention has been paid to every detail of this place. Loved the free van service into town. Friendly staff. Appreciated the thorough tour of the property.

Points négatifs: At times some of the staff seemed preoccupied with their phones. Not a big deal. It is truly the off season and very few guests were there to keep them busy.

Points négatifs: It had the atmosphere of an office block. Zero facilities. Food served only certain times. Very limited food offering.

Points positifs: Friendly staff

Points négatifs: Bed not very comfortable

Points positifs: The friendly and helpful staff, the ambience.

Points négatifs: The location is a bit far from the beach.

Points positifs: La propreté de l'établissement

Points négatifs: Petit rue isolé pour se rendre à Pied de l'hotel à la plage, beaucoup de mexicain font la fête en soirée sur cette petite rue isolé.

Points positifs: La propreté du lieu, La gentillesse du personnel et sa discrétion prêt à toujours vous faire plaisir d'une façon naturelle et sans obstentation. La vue, Le calme, La proximité à pied du centre et des plages. Le parking. D'avoir pu amener mon chien. Le confort du lit.

Points négatifs: Le prix trop élevé des massages à l'hôtel ! Du coup nous sommes alles à 5 mn à pied où ils étaient deux fois moins cher. Nous sommes désolés pour le masseur de l'hôtel qui avait l'air très sympa. La décoration légèrement kitch.

Points positifs: large buffet but honestly not that tasty

Points négatifs: stairs are not safe

Points positifs: The view from my Balcony, Room 403, was breathtaking! I absolutely loved the staff! The food at 'Taste' was amazing!

Points négatifs: It's not that I didn't like anything.... but it would have been nice if the hotel offered Dinner, or provided a list of places to go to for dinner.

Points positifs: Within walking distance to the pool and the friendliness of the staff. Yummy food at the restaurant.

Points négatifs: I had issues with Netflix on day 3 and 4. Cleaning ladies forgot to do my room one day. No phone service - was explained what happened with the system. Could not turn off the AC.

Points positifs: Enjoyed the food from Taste, and having staff in the gym to help, which you don’t get with big hotel chains. Good water pressure, lots of hot water, large shower.

Points négatifs: Room was uncomfortable and small. It was loud - could hear music from restaurant, buzzer on door, room upstairs, fountain from pool.

Points positifs: Beautiful construction of the pool and facilities. Very cheerful staff. Easy access to the loungers. Well maintained. Good internet. Nice breakfast.

Points négatifs: We had to endure a timeshare sales pitch. Some restaurants were timeshare guests only until 8pm

Points positifs: Everything

Points négatifs: Loud music in the beach and pool area

Points positifs: Beautiful atmosphere, large room, good food.

Points négatifs: They sneakily roped us into a VERY unpleasant time share presentation and were pretty rude about it. We only stayed for 1 night so they basically soured our entire opinion of the place. You also need to take a shuttle and go through a bunch of annoying stairs or elevators just to get from your room to the main lobby.

Points positifs: The staff was so kind and amazing. They always greeted with a smile. The property itself was super well kept. Always people around to help and maintain the cleanliness of the place. The rooms were so comfortable :)

Points positifs: This was our second stay and they've made many improvements which I appreciate! The property is beautiful, you get the ocean and the mountains all in one! The activities are plentiful. The wait staff is the best.

Points négatifs: There should not be a charge for Wi-Fi, please include this in your prices.

Points positifs: I hardly ever take the time to review places I've stayed, but I felt the need to share my opinion on this one... My fiance and I recently stayed 3 nights in the honeymoon suite, and we couldn't have been happier! The room (and the entire resort) was gorgeous, the food and drinks were great, and the staff were all sooo friendly and accommodating. It was luxury & relaxation at its finest, and we would highly recommend this resort to anyone! We are missing it already :)

Points positifs: Very large resort spanning several buildings. We stayed at one of the ones high on the hillside. This had a great sea view. All inclusive was the best I have encountered so far. You could eat and drink from the menus of 5 restaurant and almost all was included in all inclusive.

Points négatifs: Far from the city.

Points positifs: Staff was unconditional, very friendly and respectful. The pools were clean at all times as well as the whole property. The room was always clean and well maintained Their food is really good. Must try the japanese restaurant The beach is beautiful try snorkeling in there they have very cute fish.

Points négatifs: Sometimes, the trolley took forever. And if you are planning on leaving the property early before the trolley starts operating try to walk to the lobby because when we had our excursion to marrietas islands we called for a ride to the lobby ( we were in tower 5) and they never made it. We had to walk to the lobby and then wait for a taxi in the lobby. We ended up being late to the excursion meeting time. But were lucky enough to get in to the boat.

Points positifs: The infinity pool is amazing and I love how you can walk out to the beach. I liked being able to lay by the pool or beachside with lounge chairs that have shade over your head! The location is good, you do have to taxi or uber to get into town but it inexpensive. I liked the different restaurants on the property and that there is a trolley that takes you to and from their sister hotel mousai up the hill. There are also daily activities and a tour desks that sets up your excursions, loved the one stop shop. Did I say the infinity pool is amazing?!

Points négatifs: Price could be better. I found the price to be cheaper booking directly with the hotel.

Points positifs: Super service, excellente cuisine, très beau complexe. D'autres clients ont aussi incités par. Le meilleur hôtel pour le prix où nous ayons séjourné. J'y retournerai, c'est sûr.

Points positifs: everything

Points négatifs: nothing

Points positifs: Loved the beach! All inclusive food and drink was fantastic!

Points négatifs: Noise from construction of new wing. Water pumping machine ran 24hours a day!

Points positifs: Small resort, never fighting for a pool chair or restaurant seating. Service is unbelievable...

Points positifs: The hotel staff

Points négatifs: Small menus

Points positifs: Service is exceptional and food is very good. Never a right for chairs or pool side service....one of the best in pvr.

Points positifs: The staff at the property is always great, never waiting for a drink and anticipating your needs. This is my third stay here and I wouldn't hesitate to rebook, good selection of food and drinkg

Points positifs: High end - quality of products.

Points négatifs: Liked it all.

Points positifs: The property was lovely, gardens were beautiful and it was very clean. The pools were very nice and we appreciated the adults only pool. We loved the view from our room and listening to the waves every night. The staff was excellent and very attentive taking orders at the pools. The hotel manager was very available and we had excellent communication before our stay arranging transport from the airport. The food at the restaurants was beautifully prepared and presented and menus rotated every day for variety. Getting into town was easy with the bus coming by right at the corner every few minutes for 10 pesos. All in all we enjoyed our stay and would come again.

Points négatifs: The concerns were minor and things that other reviews had prepared us for. Good for prospective guests to consider. There is construction on the next property, but at this point it didn't bother us. The sister property next door has more of a party atmosphere and can be noisy in the evening but we found it ended early enough for us. We found the food surprisingly bland for our taste. Next time I will ask for more spice! We had an issue with one staff member making us feel guilty for not purchasing additional services, telling us she worked on commission. and following us around in spite of saying no. We were surprised at her approach, but you do have to be brutally firm.

Points positifs: It was a short bus ride to the Old town area. Variety of pools and hot tub very nice. Good gym and spa too. Staff very friendly. Was the shoulder season and not hard to find a chair by the pool or at dinner.

Points négatifs: Wasn't much of a beach area and waves too big to do much activity in the water. Neighbour resort had very loud entertainment at times of the day and evening.

Points négatifs: The food was horrible

Points positifs: Hôtel très confortable, piscine très agréable, cuisine de bonne qualité, et surtout un personnel remarquable par sa gentillesse et sa disponibilité.

Points négatifs: Les transats sont un peu durs, mais c'est un detail.

Points positifs: The beach was nice. The Italian Restaurant was adults only. We ate there all 3 nights of our stay. The staff was great and the resort very clean, as we have mostly found to be true in Mexico.

Points négatifs: We were there celebrating our 35th anniversary. This was not the place for a tranquil vacation. There were lots of children and families. They bused in people on Saturday, and picked them up on Sunday. The resort was very crowded, particularly the pool. The food was mostly buffets. The snack bar served a greasy hamburger that smelled great and tasted even better.

Points négatifs: Hôtel sur le bord du délabrement. Pas bien du tout, le personnel était très bien par contre. Mais l'hôtel est vraiment nul. :(

Points positifs: Le lit était très confortable ! J'ai adoré le fait que le lit.

Points négatifs: foules de touristes américains.

Points positifs: Everything about this place is fantastic, the rooms have super comfortable beds and everything is very clean. The food was great at every restaurant and the staff is super accommodating. Beautiful private beach and nice pools.

Points négatifs: pretty quiet and family oriented. Not a bad thing but if you’re looking for a party vibe, I’d stay somewhere else.

Points positifs: This is my second time at the Hyatt Ziva and it is where I will continue to stay each and every time I am In Puerto vallarta! I love the resort, the grounds, the beach and most importantly the staff that goes above and beyond to make you happy!

Points négatifs: Overall really good. Room towels need replacing. No fluff left.......

Points positifs: FANTASTIC AND OVER THE TOP FACILITY/PROPERTY. THE SERVICE WAS UNBELIEVABLE. FROM THE MOMENT WE ARRIVE AT THE CHECK IN COUNTER, RUEBEN SANDWICH AND LUIS, CONCIERGE WITH ANTONIO, RESTAURANTS WITH FRANCISCO AT BLAZE, OLIVER AND SAU AT PUREZA, ROLDOFO AT MELAN ZONE, SONIA AND HUEMBERTO AT VIVA, BARTENTERS, HOUSEKEEPING, AND ETC. TOO MANY TO LIST! FANTASTIC PROPERTY WITH ABOVE AND BEYOND STAFF! WE WILL BE BACK WITH THE ENTIRE FAMILY NEXT TIME WE VACATION PUERTO VALLARTA. WE LOVE THE HYATT ZIVA!

Points négatifs: THE ONLY ITEM WE WERE SURPRISED HOW EARLY (6PM) THEY CLOSED THE BEACH BARS UP. ALTHOUGH THEY HAD THE TEQUILA BAR AND ETC., WE THOUGHT IT WAS SOMEWHAT EARLY FOR FOLKS, SINCE THE SUNSET DIDN'T GO DOWN UNTIL 8:00-8:30, OTHERWISE NO OTHER ISSUES.

Points positifs: Everything

Points positifs: Property, spa, restaurants, etc

Points négatifs: Air conditioning in room

Points positifs: There is nothing we didn't like.

Points positifs: Personnel très poli

Points négatifs: Nourriture.. Mauvaise isolation sonore Hotel en surbooking... Nous n avons pas eu la chambre réservée avons du faire une réclamation et retourner 3 fois à la réception pr changer... Discount ridicule pr compenser la 1ere nuit

Points positifs: Had an amazing stay will definitely come back to visit again

Points négatifs: I fact we had to leave

Points positifs: Great location, great staff, good food and drink

Points négatifs: They hotel allows vendors on the property (Orlandos Magic tours) that bait and switch their customers, then refuse to acknowledge the situation.

Points positifs: Staff was super nice and accommodating. Good food options every day, private beach, close to downtown. Clean rooms and clean beach.

Points positifs: As someone traveling a lone, perhaps an all-inclusive resort was not the most bang for my buck. I also don't drink and try not to over-consume (which is the culture all-inclusives produce). With that said, the facilities and location can't be beat. If I were to be traveling with my partner or with family, this is a great option that really affords relaxation and easygoing vacation (if you don't plan to leave). Arrival: You will be stopped at the gate (if arriving by Uber or taxi). It was super simple - you're greeted with smiles and a warm towel + drink. I got there at 11, and as expected the room wasn't ready until 2:45/3pm. You can use the facilities regardless (ex. eat in the cafe, use the pools, use the gym, etc) even when you don't have your room yet. The coffee shop is 24/7 (not the barista - but there will be snacks and a carafe of coffee available if you're jetlagged). The beachfront is amazing. Weather dependent, the sun will kick in at full blast around 11 and really last until sunset (which also varies by season). As I was here in early July, the sun was not setting until 8:45pm. The gym is amazing. While there is a trainer there, I did not really see him do too much. I think if the patron demographic gravitated more towards a younger crowd, then people would have taken advantage of the cross-training class they offer every day around 9:45am. But the demographic here is mainly families, and older (and not on the fit side). The gym is 24/7 and there are ample amounts for you to do your hiit training, weight-training, and cardio.

Points négatifs: If I had to hate on anything, I was a bit appalled by the conditions of the bathrooms closest to the beach fronts. They were not well-maintained and there aren't any fitting rooms if you're looking to quickly change between the beach and regular clothes (so you wouldn't have to go to your room to change). But really, what's an extra 10 minutes to walk to your room, dry off and change? Again, you have to be the laziest person to let this annoy you. If you're a disabled person or have accessibility issues, then yes, this is an issue. I was here for four days, three nights. I did not have hot water at all during the entire trip. The reason I did not ask to change rooms is because Puerto Vallarta is HUMID in the summer. You'll be grateful for a cold shower. :) Probably because Hyatt has done its surveys and assessment, but was really surprised as a beachfront all-inclusive they didn't have more physical or interactive activities (ex. yoga on the beach, cooking classes perhaps in the hotel kitchen or at one of the restaurants). My guess is that this is because most of the people staying here just want to load up on the excess drinks and food. It might be interesting for Hyatt to provide more health-conscious activities. Oh, and the app should be better - it doesn't even offer a map and the restaurant/dining open hours were incorrect.

Points positifs: staff was so friendly! excellent bar service ! great food choices, room was very nice! wonderful visit

Points négatifs: temperature in all pools, to warm and to water to cloudy, didn't feel clean. didn't like food at Mexican restaurant. very long line for breakfast buffet.

Points positifs: Service is fantastic

Points négatifs: A lot of kids checked in on our third day there....that was only downside.

Points positifs: Pools are nice, some staff are nice and some are not. Taco bar was superb.

Points négatifs: Overrated for the paid amount. No child care. Waitress and waiters took longer to attend to your needs. My glass of water was not refilled when asked the first time. Had to remind them 3-4 times then it was refilled. Food was ok not great Rooms were not attended until after 4 pm.

Points positifs: Staff treats you well, rooms with nice views.

Points négatifs: Service is very slow, they take 2 hours to get towels or anything you you need. They can definitely improve on service. Also they guy who was supposed to introduce us to services or things to do in the resort was more interested in selling romantic dinner and spa time. Had to question him directly to find out things to do in the resort.

Points positifs: We liked the pools.

Points négatifs: The fridge is terrible. We had to bring our ice packs to the concierge to freeze for us. The rooms are Ok. I wish they were a bit cleaner and more functional — it was a bit rundown. The bellboys forgot to bring up our bags after two hours so we had to go down and grab them ourselves. Overall, we had a decent time — not the best. Could have been better.

Points positifs: Overall the service was amazing, Pools & Lobby area is beautiful!! The food was amazing at all the restaurants we ate for being an all-inclusive resort.

Points négatifs: Rooms Definitely need to be upgraded! To me it was more like a three star resort felt like room was a little dirty we had to change rooms when we got there because first room we got was not clean. We got our room almost at 6 PM instead of 3 PM

Points positifs: Great location with good beach and pools. The room and bed were very comfortable. Fun entertainment and activities.

Points négatifs: A little pushy about joining the membership club. Food was good but not outstanding.

Points positifs: Breakfast buffet was great.

Points négatifs: Dinner buffet. Rocky beach.

Points positifs: Good food and drinks

Points négatifs: Money went missing from our room. Lots of children.

Points positifs: The hotel is clean and big. The staff is friendly. The room was clean and modern. Many pools , for adults and kids. The beach was clean and the ocean water warm but murky. The town is 10 minutes away.

Points négatifs: The food and drinks were horrible. The first night we arrived , we tried ( 9 people int the group ) Castaways seafood restaurant and it was not that great. I did not like the fish so I ordered the rib eye and it was not seasoned or cooked properly. Most of us had to return the plates back so we can order other things from the menu. I ordered a Mojito and when i got it I thought i was given a glass of water ! I asked the waiter if i was given someone else's drink but he told me that the drink is fine and this is how they make drinks for Americans because we don't like them strong ! From that point on I just ordered shots of Hornitos tequila or just Hornitos with a splash of lemon juice. The next day , we tried the Mexican place , downstairs, and their food was almost uneatable. I was frustrated with what I got , so I ordered chicken tacos to keep it simple. I got three dry (probably microwaved chicken ) tacos with nothing in them. Did not even try the Japanese or the Italian place next door because if you cannot have decent Mexican food in Mexico , why even bother with Japanese or Italian . We left the hotel and went to some local Mexican restaurants and had great Mexican seafood/pastor. P.S: - The staff at the restaurants and the buffet were friendly and very helpful. - The buffet was the best thing they had at the hotel. We just ate their the whole time.

Points positifs: The grounds and the lobby are beautiful.

Points négatifs: Our room was very musty smelling. I also was very disappointed with the quality of the food.

Points positifs: Beautiful views, shows every night, 10 minute cab from downtown

Points négatifs: The staff was okay. I felt like they could have been a bit more genuinely nice as a whole.

Points positifs: Très, très propre et confortable. Le petit déjeuner est excellent. Proche de la plage et des restaurants

Points négatifs: Impossible de penser à rien

Points positifs: Visites / décontracté / nous avons mangé beaucoup de plats authentiques mexicains

Points négatifs: Nous avons adoré tout

Points positifs: Awesome service. Great location. The staff was very understanding for any request

Points positifs: The staff was really great,very friendly and helpful. The beds were a good size and comfy to to sleep..

Points négatifs: The breakfast buffet could be a little better, the second day we were there half of the food was gone and they didn’t make more and didn’t offer to prepare more, for being a buffet to my knowledge it doesn’t have to run out!!

Points positifs: The location

Points négatifs: N/A

Points positifs: The rooms are clean and pleasant. Very soft, comfortable bed.

Points positifs: Beds location food

Points négatifs: Found a bug in the bathroom floor

Points positifs: everything was excellentMaybe a simmimg pool

Points négatifs: Ilove it

Points positifs: Le déjeuner était bon et rapide; il s'étendait de 7h à 11h30, c'est bien.

Points négatifs: Les matelas des lits étaient beaucoup trop mous, pas agréable pour dormir et en plus il y avait un genre de toile qui donnait beaucoup d'humidité au corps comme si on était sur du plastique. Je n'ai pas bien dormi.

Points positifs: Everything !!!!!! Starting with the staff, everyone so nice and friendly , always trying to help you, and make you feel like home, breakfast always hot, delicious and the people very polite, the room super clean always ,very cold ac , the hotel so close to everything, malecón , beach restaurants, nightclubs, we really enjoyed, I totally recommend this hotel and forsure come back here

Points négatifs: I like everything

Points positifs: Très bien situé, proche de tout! Magnifique vue au dernier étage où l'on prends notre petit déjeuner :) Pour notre part très grande chambre au dernier étage, tout était parfait! Il font de tout pour le petit déjeuner, n'hésiter pas à faire vos demandes!

Points négatifs: La seule chose que je pourrais dire était que c'était très sombre dans la chambre, manque un peu d'éclairage.

Points positifs: The location was great. Short walking distance to shops, restaurants, clubs and the beach. It was not noisy at night.

Points négatifs: The bed was too soft and uncomfortable.

Points positifs: Friendly staff and very accommodating.

Points positifs: The location, beds and breakfast were perfect!

Points négatifs: N/A