Intercontinental Resort Tahiti

The location of the hotel is it's mayor advantage it's very close to the airport. Unfortunately this makes it a transit hotel for island hoppers & cruisline passengers. The last where even admitted acces to the hotel with a day pass to use the facilities which affects the athmospere in the hotel and makes it less personal.

Almost all the trays at breakfast were empty when we went at 8:30. We completely understand the breakfast rush but when it takes more than 45 min to refill 1/4 of them and the rest stays empty this is to long. We ended up leaving with coffee and a croissant and paid a lot of money for it. At check out we were not able to receive a late check out later than 14u because our roomtype was sold out. Travelling with a 5 Y/O and having to check out at noon when your flight is only at 23u is challenging but can be done. When we asked the receptionist to think with us for a solution for a nap, he just said he did not have a room to sell us. I asked for an extra bed or anything else so she could just rest her eyes and nothing was possible. Everything is money minded and unfortunately creative thinking is not included unless paid extra. We ended up taking our own initiative and made a lounge into a nap corner behind the restrooms at the Lotus restaurant. Afterwards we discovered people at the same flight who had the same roomtype who had a late checkout until 18u for 100USD. So sad everything is about money and no personal service. At check out you also do not receive the traditional shell necklace you receive everywhere else in polynesia as a token to return. Well no worries we won't return . As an ex-housekeeping supervisor for the Hilton chain this made me aware how important consistent service to travellers is.