Hakata Excel Hotel Tokyu

At least the bed sheets were clean.

HOTEL DOESN'T TURN ON IT AIR CON IF WEATHER IS 20 DEGREES & BELOW. They did not put a disclaimer that the centralized air conditioning will only be opened if the weather becomes hot (for their own standard). So we had to open the windows and at night till early in the morning we could hear the people laughing and talking, the trucks, etc. It was spring but on the first night, I had several mosquito bites because of the open windows. THE NON-SMOKING ROOM SMELLED OF CIGARETTE SMOKE FOR DAYS. We got a non-smoking floor (5th floor) but one of the rooms we got smelled of cigarette and we had to request the staff to clean the room again but it still smelled cigarette after they cleaned it. I had to re-check the room if it was a non-smoking room. AREA IS NEAR BARS I would not recommend the place if you have kids. The area is near bars and clubs. My son even noticed it. VERY LIMITED STAFF. The hotel is actually a budget hotel. They have very limited staff. The front desk person is the one who will double the house keeping staff if you need something or if something needs to be checked in the room. NOT ENGLISH FRIENDLY HOTEL. I do not think I read a disclaimer that the staff cannot speak english very well so it is a bit annoying if I ask help or need anything, I need to go to front dest to use google translate. WHEELCHAIR IS AVAILABLE BUT FOR USE INSIDE THE HOTEL ONLY. One of the reasons I chose this hotel is because of the available wheelchair. But they did not put that the wheelchair can only be used INSIDE the hotel. I have been to other hotels in Japan and they allow guests to use the wheelchair outside the hotel property. CARPET FLOOR AND BATHROOM ROOM FLOOR NEEDS MAJOR CLEANING. The hotel needs to do through cleaning of carpet because my sister and I started sneezing every time we are inside the hotel. But we noticed once we are outside the hotel, the sneezing would stop. The toilet floor should be scrubbed with soap because it smelled of urine.

Location is good!

I expect more new and beautiful room. It’s to old. You need to renovate your rooms.