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We have two dogs and always feel catered to at this hotel. The rooms are unique, and the staff is always accommodating to our needs. We were initially placed in a room next to a very loud group of people. We were tired and wanted to sleep so we were moved. The only minor inconvenience.
I enjoyed the hotel, but I had higher expectations based on what I read before arriving. The location was great! Everything we did was within walking distance, and the brewpub was delicious! Our "mountain view" looked down on a busy street corner so we couldn't actually leave the curtains open during the day. I'm a light sleeper so I had the pleasure of listening to someone near us have a conversation at 5am
It is a comfortable hotel. Location at a walking/short drive distance from shops and attractions. Breakfast was not a good level. No offering of fresh baked goods. Canned fruit offerings of papaya and pineapple were not fresh and did not taste good. Coffee was nothing special and had no real taste of coffee
Nice hotel / good breakfast To expensive
The only problem was the person at check in didn't know the procedure for third party reservation such as through kayak. Training all staff in this procedure would be helpful.
This hotel is newly remodeled with mew beds that are somewhat soft but cozy with down comforters and crisp sheets. Bathrooms are new, room includes mini kitchenette with fridge and microwave and coffee maker. Smelled wonderfully clean - felt very clean. Staff is welcoming. Location off the main drag with. Step out front porch area to sit outside if you wish. No bells and whistles, but by far the best value motel I've seen in Glenwood.
Arrived a bit late in the evening, the owner was in the office, and was wonderful! Enjoyed a nice chat, was pleasantly surprised to find a very nice king bed room, super clean, comfy bed, this was the best hotel value I've had a really long time! Definitely would recommend this place and I will be coming back here the next time I visit Glenwood Springs!
Great walking distance to adventure park, dining, and the hot springs pool. Cleanliness was totally lacking! Our kids feet were black after spending a few minutes walking barefoot on the carpet and tile floors. We had to wash them then and then they wore shoes the rest of the time. The kitchenette was nice, but all the things you'd expect to come with a kitchenette were not there....a coffee pot, but no filters or coffee. No pans to use, no cookware, no dishsoap. So, basically useless. The wifi didn't work in our room. The room next to us left little dogs unattended at night and so they could be heard barking for hours. The room above us was noises too with people and dogs running around. I had called ahead to make sure a crib would be ready for our son. I was assured it would not be a problem as they have many at their disposal. When we arrived we were told they were out. We gave evidence of when we called and they ended up buying a new one and placed it in our room. Breakfast was just ok. Nothing fresh offered....fruit, yogurt, etc. we ate there only one morning. Ended up going to other restaurants instead.
Everything was old and felt old.
I book a room for 2 days. They gave me a small room under the stairs, you could hear sounds from all direction. Next morning I requested a different room. Was told that not only there is no other room in my price range, but I was undercharge by mistake and will have to add $10.00 in order to stay in this one. Naturally I ask for a refund on the extra night and check out. Went to Cedar Lodge Motel, got a great room for less $$.
I liked the location, and the room, with the exception of the air conditioner. Air conditioner kept me awake much of the night.
Staff were very friendly and welcoming. Nice to have a newspaper to look at during breakfast. Breakfast was varied.
Excellent Experience Overall
I liked how close it was to the hotsprings and downtown. I was impressed with the sizand accommodations of the room, for the price I paid. The breakfast was delicious. And the staff was friendly and helpful. No
Upon arrival, the woman at the desk was pleasant and welcoming. The woman that worked during the night was also pleasant the next morning. The room had plenty of space, toiletries, and was easy to heat up. The carpet seemed to be well vacuumed. It was dark, quiet, and restful. Additionally, my hotel "neighbors" were respectful and quiet - always a pleasure when folks are considerate when departing early. The cleaning was average. Someone's hair was in the tub and on the toilet and also on the sink. The bed spread near the bathroom had food smeared into it and looked like it needed to be washed. There were no extra blankets or pillows if wanted (they may be available upon request). Additionally, the internet service was great the first night and terrible the second night and morning. I could not send a crucial email out.
The breakfast was great! I love sausage gravy and biscuits so I was pleasantly suprised when they were served at breakfast. I liked the divider that seperated the bed and sofa sleeper too. Got an extra blanket and it had cigarette burns in it. It was clean though. Bathroom fan smelled funny when run so just left the door open
Good value for the money. Very clean, roomy, and quiet. The heater/air conditioner was quite noisy. However, when we mentioned this at check out, the staff notified maintenance.
Playground and kiddie pool No late check out
We try to stay at the Best Western Antlers evey year. It isn't the lowest price but to me it is the best value. The grounds are beautiful, he continental breakfast is great. We have tried other Glenwood hotels but this is our favorite. Our room was a little musty when we walked in but it cleared when we lowered the air conditioning a bit.
It was an okay hotel other then a couple of things the irked me. I got to the hotel about 5 hours before their check in time hoping they would let me check in. I got a stern no so my friend and i sat in the parking lot for about an hour to figure out what we were going to do, we saw about 5 groups of people leave the hotel looking like they were checking out. We even asked to check in again and they told us no. Also when we got back from a busy day at about 1 am thats when we had to check in, we walked into our room and it was probably 30 degrees. The heat had been turned off so we crawled into bed with all of our snowboard clothes on to find that the only blankets were pretty much 3 layers of sheets so my friend went to the front desk to ask for more blankets...of course they didn't have anymore. So we literally slept in all of our snowboard gear, including coats because it was so cold in our room.
We were very angry because we did not get our priority club points for our stay!! We also paid $14.00 more per night than we would have if we had not booked thru you!!!! We always stay at Holiday Inn Express and this is the first bad booking!! We would recommend the hotel but not the booking.com!!!
Overall it was good! Parking was bad, we couldn't find a parking spot because they didn't have enough.
Check in was a disaster. 3:00 check in means 4:00 to their staff with no apologies. They changed the bed request from king to 2 queens for one of the couples in our party with no explanation. We sat and waited for our room to be ready for 50 minutes while party after party were handed their room keys after us. The clerk was rude and just said they were really busy. Not even I'm sorry for the inconvenience. We were late to our granddaughter's first birthday because of their incompetence. Not happy.
Clean rooms, great value!
Clean, comfortable, quiet.
We loved the management, great, friendly, very helpful. you can tell they take great pride in the place and what they do. It was clean and well taken care of. price was good too. Would have liked . to have some fruit and yogurt available for breakfast
Clean, large room. Great value. Welcomed by a real bear and mountain lion (well, it was April 1st). Super convenient for town and hot springs.
Ability to walk anywhere
The staff was remarkably friendly The room was cold, but there was a small portable heater provided.
It was a very simple room but clean and affordable. Great location as well. We were able to find anything we could possibly need right in the same area. My boyfriend and I enjoyed the surroundings and atmosphere very pleasant and romantic for sure.
Cheap hassle-free motel. Good for a short 1 or 2 night stay in town. Very clean room. All the basics, no frill I had constant problems with their wifi. Connectivity problems compounded by extremely slow speeds when finally connected
One of the last rooms in town and it kept me from having to sleep in the car. Mattress protector kept bunching up under me while sleeping. Sofa and chair in room were a couple decades old and pretty nasty.
Well kept, fairly priced, nice people. Breakfast could have been more robust.
Staff was friendly and helpful. Good price for Glenwood Springs. Continental breakfast very basic, nothing special. Not much room to eat in the breakfast room. Towel rod in the bathroom was bent. We wondered how that happened. Very little parking and very tight parking lot.
Location Dirty and smells of pot, outside exit door farthest away from the front looks like it's been kicked in.