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Carolina at the front desk was wonderful. Patient, helpful and pleasant. When we arrived our Kayak booking had not been arranged by Kayak. It took almost an hour on the phone to get things straightened out.
The staff was very helpful and extremely courteous. The layout and decor was top notch and the amenities are amazing. I can't say enough about this place. I'm definitely coming back.
The ambiance! Tropical/lush greenery and colors. Beautiful pool. Excellent food. We were at the hotel just one night before a trip to the Panama Canal. Wish we could have stayed several days.
Beautiful hotel with some real charm. Staff was first class. Gift shop and cafe are open 24hrs which is a great touch to grab a hot meal anytime. Views are wonderful. Restaurants were too expensive for the area. Since there is nothing within walking distance, and traffic is so bad in the afternoon, they have a captive audience - feels like they're taking advantage of it.
Clean and staff was very friendly. They charge for internet in the room but not by the pool. I think in the level of a hotel internet should be included in the room. Also should include at least a bottle of water or two in the room at no extra charge. They also need more staff at the breakfast buffet on the weekend, long line for the eggs and had to ask to have potato and bacon refilled.
The hotel and amenities itself were great and so was most of the staff. We really enjoyed the pool, Antigua restaurant, views, driving range, fitness center and proximity to the airport. Though the majority of the staff were great, there were three incidents during our 5 night stay that really disappointed us. Two were in the executive lounge. I won't bore you with the gentleman who lied to us on Friday evening about the actual prices of the wine on their menu. Nice guy and I actually gave him a $10.00 cash tip and he turned around and charged us double than what he told us he would. On Sunday March, 29th, 2015 we showed up at the executive lounge around 5:20 (It supposedly opened for drinks and light food at 5:00). The young lady working in the lounge hadn't put any of the food out yet. No problem, we weren't there for the food, we wanted a glass of wine and perhaps a few crackers and cheese. She told us we would have to wait for a drink until she put all the food out. Again, no problem. There was another family in the lounge and no one else was in the joint. She served them drinks after we arrived and asked for drinks but was told we had to wait. Okay, still no problem, perhaps they arrived at 5:00 and she thought they had waited too long and wanted to make it up to them. We sat there for 20-25 minutes while this lady and one helper slowly put the food out. During this time, several people arrived and were waiting for service as well. I assumed that when she was ready to start serving drinks, she would take ours first as we had been there the longest without being served. Nope, she started serving tables that just arrived while we were going on sitting in this small lounge for a half hour by now. I had to say something at this point and she just said, "I have many things on my mind". You would think at this point that she would come over to our table, apologize for the lengthy wait and take our order. Nope, she disappeared in the back room and 5 minutes later sends her helper to take our order. We ordered the large glasses of wine and he brought us over the small glasses (considerable price difference between the two) and then proceeds to charge us for the large ones. At this time I asked to speak with the hotel manager. Long story short, he came up, apologized and said the drinks were on him. Classy move by management but this young lady never once came over and apologized for her defensive, incompetent and lousy service. We actually stayed there for a while and she never once came over to our table. I would have fired this sniveling inept employee on the spot.... Later, we put our son on one of the hotel vans that compete with the local cab service out front to go back to the college he's currently attending in San Jose. I told the guy at the front desk to add the charge to our room which he gladly did. I saw him asking the van driver who works for the Marriott for an invoice and handed it to me. The charge was $35.00 and I knew that was accurate because that's the same amount we were charged when we took the same ride 2 days earlier. I found out last night that the driver charged my son on arrival the full fare again.
Beautiful hotel Internet was extra
beautiful building and grounds actual room was a bit shabby, dirty. no fridge, tv didnt work, ac wouldnt turn off, even alarm clock didnt work, strange knocking sound coming from bathroom, and very loud in hall.
Upon traveling by bus all day to San Jose for my flight out the next morning, I get to the airport to call for my hotel shuttle... and am told there are no rooms for me, the hotel was overbooked. It's 8pm and I'm tired and hungry - the receptionist tells me to come to the hotel through their shuttle and they'll help me find another room. After waiting longer than she said it would take, the shuttle finally arrives and takes me to La Riviera. The lady at the front desk is nice and tells me that they've gotten me a room at comparable hotel right behind theirs. By the time I am finally shuttled over there and checked into my room it is nearly 10pm - too late for me to mess with any other arrangements for a room upon discovering that the room is NOT comparable in any way!! La Riviera looked nice with AC, flatscreen TV, a pool, free breakfast, style... my 'comparable' room, which was two dollars more even, was a hole-in-the-wall hotel down pretty much an alley. The room was a mess with multiple beds (one a bunk bed), AC or TV didn't work - it was a local family room - and no offense to that, but it was a room I'd NEVER pay $70 in Costa Rica for! I signed up to pay that amount for a nice, classy looking room in a hotel with gardens and ambiance! I felt taken advantage of and ripped off, and upon expressing this to the lady at the new hotel was met with nothing but the offer to find another room. Really?! It was too late and I was exhausted!! I wish either Kayak or La Riviera wouldn't have overbooked their rooms OR the lady would have been honest about the 'comparable' room so I could have found another at the airport before being shuttled to their nook in the huge city and essentially locked in at a late hour. This hotel looked super nice, it's a shame! I would never stay here though because of this experience.
Free airport shuttle 24/7
Free shuttle to airport
Comfortable and clean paper plates at breakfast =/ .
El desayuno estaba delicioso. la habitación limpia y confortable. El personal muy amable, profesional y apropiado
La nourriture au restaurant était délicieuse. Le personnel est très sympa et serviable. Le prix était très raisonnable. Le lit était dur et inconfortable. Les grands rideaux ne permettait pas de couvrir la fenêtre de la piscine à l'extérieur
Le personnel était très sympathique et les chambres étaient très grandes et propres. Le petit déjeuner était aussi grandiose. Le matelas gonflable sur lequel nous avons dormi, ne restait pas gonflé
* Les gens étaient fantastiques. * Sympa * Hôtel, très propre et bien organisé. * Il faut plus de taxis.
Le personnel est très attentionné et ils sont vraiment compétents Ce n'était pas ce à quoi on pourrait s'attendre. Vieux, défraîchi, mal entretenu. Il y avait des taches dans la douche, sur la moquette des chambres. Les jardins ne sont pas bien entretenus
Le personnel est toujours sympa et vous appelle par votre prénom. Les locaux sont toujours propres et bien organisés. Très bien situé et très bon petit déjeuner gratuit. Je suis toujours content de leurs lits, les chambres sont très spacieuses. Les salles de bain sont toujours propres et bien équipées.
J'ai bien aimé le style et la salle de gym au Radisson. Ma chambre avait une odeur de chien mouillé quand nous sommes arrivés.
Très bien situé Télévision ne fonctionnait pas pendant toute la nuit.
Situé à 100 mètres de l'arrêt de bus. Excellente et immense, petit-déjeuner buffet. Le personnel est très aimable et un bel hôtel. Lits confortables et une grande télévision à écran plat.
J'ai été très heureux de notre séjour au Radisson. C'est bien situé, à proximité marché central du centre ville, du Théâtre National, etc. Les chambres étaient propres et confortables et le petit déjeuner excellent. Le personnel était sympathique et serviable si vous aviez des questions ou demandes spéciales. Nous reviendrions dans cet hôtel sans hésiter. Le bar/restaurant sur place était un peu cher.
Bon hôtel pour un rapide voyage d'affaires Le personnel était très gentil, courtois Moquettes sales dans la chambre. Des travaux d'entretien nécessaires. Le petit déjeuner était moyen.
Le lit était cassé.
Propre, calme, confortable. Le personnel était très sympa et serviable.
We've stayed here before and things were better then. This time we reserved a crib ahead of time, and when we arrived we were told that the crib is on its way. 30 minutes passed and still no crib and no word from anyone. I called reception again and they said that the crib was not coming anymore since they didn't have one for us anymore. They didn't offer any solutions, just said no crib. I asked if there is a small bed they could wheel into our room and finally they agreed. Also there were a few blood stains on our bedsheets. Gross. I told all of this to reception when we checked out but they showed no concern.
I have enjoyed staying there for the last 3 years and will continue staying there I enjoy the Casino and the staff there I don't have anything to say that I didn't enjoy
The Sheratons transportation service is highly over priced use local cabs . They charge almost double the normal rate for shuttle service The shuttle service is highly over priced and they don't know where they are going
The hotel staff was excellent with communication and accommodating my needs. The rooms were spacious, spotless, and well stocked with necessary items. The hotel is a bit secluded and not within walking distance of anywhere, really.
The rooms, cleanliness, modern, convenience, breakfast etc. Nothing, good experience
Nice hotel with a boutique feel. Hot complimentary breakfast, clean, spacious, and updated rooms. Get 100 channels on television, some of which are HBO and English speaking stations and local South Florida news. Beautiful view of the mountains and city of San Jose. Great location. Only a few blocks from city center. Staff friendly and English speaking. Very helpful with reserving airport transfers at a affordable price. Friendly staff. Would recommend. No complaints.
Loved my rolm because it was very spacious, bed was comfortable, everything was clean except for the trash in the trashcan when I arrived in the room. TV was great with different languages including Mandarin.. Beautiful vien from my room overlooking the city. Staff was excellent, especially at the front desk. They are bilingual and very informative. Overall, I liked the hotel but I did not like the pool area. There were always meetings being held in that area constantly so I didnt have a chance to swim. The pool was small regardless. I did not like the restaurant or the service very well. I would sit down and 20 minutes would pass by without a waiter approaching me and I would sit where they could clearly see me. I then have to flag them down to put my order in. The food was okay and pricey. You could do better at McDonald's in taste and price. The free breakfast there was very nice. Good assortment of fruit, cereal, yogurt, meat, bread, egss, juice, and milk. Location around the area is not the safest. As a foreigner, I do not recommend others to walk alone. Use a taxi.
Nicest place I ever stayed in. Brand new luxury.
From the moment we walked in the staff were friendly, helpful, and throughout our stay they were always ready to assist, whether providing an extra towel or arranging transportation. Things you might expect, but with a far better attitude than you tend to find in the USA. The entire hotel was very clean at all times, which is important to me. Toilets allow you to flush paper, unlike many local establishments. Food was consistently fresh and tasted excellent. No genuine complaints. Trying to think what I'd have preferred to be different, the hallways and bathroom were less brightly lit than I'd like, but not bad. The hotel is very much a European style and not intended to look local in any way. My teens were the youngest people I saw there, and it's not set up for young kids. Location is great if you plan to spend time in San Jose but not terribly convenient to tourist attractions...which is true of any hotel in San Jose.
Très propre. Super ambiance. Il est très bien situé. Le petit déjeuner incroyable. Très amicaux.
Situé sur une rue piétonne à distance de marche de nombreux restaurants et bars. La chambre donnait de l'autre côté de la rue et était calme. Le tarif de la chambre inclut un parking sécurisé gratuit. Le personnel de la réception était agréable et serviable et nous a signalé les sites locaux et les endroits où manger.
Practical, functional, lively young environment, good breakfast and friendly staff. AC compresors on roof above the 7th floor are not mechanically isolated. First night was like sleeping (not) with the compresor in the room. Staff acted surprised when I asked to be moved. Really? NO SLEEP ON THE 7th!
This hotel had it all. I had a long layover and stayed here. It was the perfect place to relax with fabulous ammenities. No complaints! I wouldn't have changed a thing!
Very different experience as a hotel , sort of a club in a constant happy hour. No shuttle to the airport and loud music playing all the time at the lobby .
Pros - Modern hotel/rooms - Diego at the front desk referred us to an awesome club nearby Cons - overwhelming sense of humidity in hotel room - smell of mold - front desk offered us a shuttle for $550 USD one way to Jaco. I told him that I had found a comparable shuttle for $150. He explained that that was impossible---that such a price was likely per person. I ended up booking the $150 shuttle for 7 passengers and it was amazing!
I liked that there was a bar on site and a pool table. The bathroom was spacious. The night we stayed there, a DJ was playing loud music in the reception area. I couldn't really hear the woman who was checking us in at the front desk.
It's modern and with a good location. It feels knew and you'll enjoy the buffet in the mornings. It's definetly for young couples or business travelers Parking is very small if you want to be close to the hotel (only about 8 cars). If there are more than that you'll end up parking at another far away parking they share with other buildings. There isn't a swimming pool
When we arrived at Aloft, the lobby was packed with people. There was some kind of party going on. The staff told me I they didn't actually have a room for me, despite my reservation. Instead they told us we had to stay at the Hotel Indigo down the street. Indigo was fine, but they charged us more for the room, and it was not the room configuration we reserved at Aloft.
I was amazed last week during the inauguration of the new Club Tower at the InterContinental Costa Rica. The rooms are beautiful and luxurious and the spa is just wonderful. The new gym is unique. You will not find something similar in Costa Rica. I am looking forward for my next trip to stay in one of the new rooms. Congratulations!!!
We stayed overnight after flying in late and left after lunch the next day. This place is not that close to the airport and the most direct way there involves some winding around back roads. So you either will get charged by the taxi to go all the way into San Jose and back out on the highway or you see some local scenery that will make you worry the driver is trying to rip you off. Price is reasonable by US standards but a little high compared to other options in the area. Figure in the price of the taxi and relative distance from airport and downtown. It is located next to a big mall and business area, but that was not why we were visiting CR. The room was fine. Comfortable and all the usual amenities of a nicer hotel. Unfortunately, smoking is allowed in the open lobby, so smoke permeates to the upper floors. Water is generally safe to drink in CR, but just to remind you, there is a little sign in the bathroom that tells you they filter the water. No need to pay for the bottled wa...
This is a great hotel with a beautiful lobby, very comfortable guest rooms and a good selection of restaurants. The staff was very quick to respond. My only complaint is that it could be anywhere in the world; it doesn't have any local Costa Rican flavor.
My son gave his Mother and I a trip to Costa Rica for our 50th anniversary present. We started out at the Real Intercontinental. As a former Pan Am employee, who frequented the Intercontinental Hotels (then owned and operated by Pan Am), I can say with certainty.......the Real has maintained the class and luxury that I.H. was always known for. The maintenance is excellent; the sevice impeccable; and the acommodations luxurious. Not to mention excellent cuisine in the restuarants. We enjoyed every minute of our stay. Thank you to the management and staff of the Real Intercontinental, San Jose, Costa Rica. James A. & Norma Byers
I was very happily surprised by service: at frontdesk, at restaurants, event organization overall... everyone willing to help, and very friendly. A couple of highlights: the sushi restaurant is very good quality and reasonable prices...the beds are very comfortable...\nThe hotel is also strategically located close to all hotspots in town, the Escazu and Santa Ana areas...I highly recommend it!\n
This is a beautiful hotel with an extremly relaxing and luxurious pool setting. We used all the amenities including the gym, pools, spa and restaurants. The waiters, waitresses and spa employees were the nicest I think I've ever encountered at a hotel. Their professional and friendly service continued all week long! Which is why we were extremly shocked to witness the unprofessional and unaccomodating managment staff. We had to wait 2 hours for our room to be ready even though they gave us a specific check in time. Then for the 11:30am scheduled checkout they called us at 6:00am becuase they could not run our credit card on the restaurant tabs (we prepaid for the hotel). That was frustrating being woken up on our last day of vacation when we had a long day of travel ahead of us. Lastly, my husband stepped out of a restaurant to speak to a manager because the table next to us had a child that was standing next to us scream singing and pounding thier feet dancing along with the father. I...
The staff was very helpful. Or original room did not have the right beds for 4 adults. They immediately found us a better room, no questions asked.
This hotel needs remodeling. It looks old and the rooms are old fashion with very low ceiling and old and noisy a/c units. the breakfast plan included with the room is not buffet and honestly is very small portion. Infraestructure and poor breakfast.
Bien dans l'ensemble. Bon déjeuner et chambre confortable. Corridor mal insonorisé. Avec les arrivées et départs à toutes heures, difficile de ne pas entendre les vas-et-vient.
Le service, la courtoisie, le confort, la commodité
My sister and I stayed one night at Hotel Aranjuez. The service was amazing and room was clean and comfortable. We were nervous because we hadn't heard good things about San Jose, but we felt safe and welcomed as soon as we arrived at the hotel. The receptionist gave us great recommendations for restaurants and activities, and the hotel was close to most major sights. I would definitely recommend staying at Hotel Aranjuez!