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Très bien situé Télévision ne fonctionnait pas pendant toute la nuit.
Le personnel est très attentionné et ils sont vraiment compétents Ce n'était pas ce à quoi on pourrait s'attendre. Vieux, défraîchi, mal entretenu. Il y avait des taches dans la douche, sur la moquette des chambres. Les jardins ne sont pas bien entretenus
Bon hôtel pour un rapide voyage d'affaires Le personnel était très gentil, courtois Moquettes sales dans la chambre. Des travaux d'entretien nécessaires. Le petit déjeuner était moyen.
* Les gens étaient fantastiques. * Sympa * Hôtel, très propre et bien organisé. * Il faut plus de taxis.
Le personnel est toujours sympa et vous appelle par votre prénom. Les locaux sont toujours propres et bien organisés. Très bien situé et très bon petit déjeuner gratuit. Je suis toujours content de leurs lits, les chambres sont très spacieuses. Les salles de bain sont toujours propres et bien équipées.
Le petit-déjeuner continental gratuit. Un bel aménagement paysager. Le personnel est très serviable et sympa. La chambre était un peu délabrée.
Le lit était cassé.
Close to where I work Old carpets that smell really bad. Swimming pool not accessible after 5pm or before 9am (Could bot use them since I am on a business trip) Old elevators with weird and scary sounds
Prices for the food... It was over priced.
the grounds were beautiful the location
Breakfast buffet was superior and the lobby, garden and the pool were beautiful. The staff were very helpful and kind. You have to take a taxi everywhere, and the cabs that are available at the hotel charge a premium to get you to your next location. It was $12 for a cab ride to Centro downtown and $6 for the cab ride back.
Beautifully appointed hotel for a very reasonable rate. I'd definitely stay there again. And the staff was extremely helpful and accomodating.
Nice with free shuttle to airport, comfortable beds and spacious rooms. There were some ants in the bathroom and overall could use more in depth cleaning.
Nice facility great service and amazing staff! Leaving
Staff are highly friendly and bilingual. Some of them at least. It's right off the freeway and a good price for what you get. Gym was hardly there at all. Fitness is important to me.I can improvise thanks to my training but I might as well have done bodyweight workouts. They didn't have someone at the front gate to let me in so I stood there for a while before crawling under the gate to open it myself.
Beautiful green garden; Free Shuttle Service from and to Airport***; quality and variety of food; free breakfast buffet that was included with our stay; fitness room; and location of hotel in San Jose. ***Note: The free shuttle to and from airport had one problem. When we arrived in Costa Rica, the shuttle was not there. We had to ask an attendant at the airport to call the hotel to tell them we were waiting at the airport to be picked up. Maybe it was our fault for not pre-scheduling this with the hotel...Just thought it would have been better if they had some system down to always have a shuttle available. Front Desk Attendant who checked us in was wheelin' and dealing with their WiFi access charge. We ultimately settled on paying $35 for our 9 day stay for WiFi service for 4 devices. The water in the outdoor pool was too cold to swim at times. Wish it was a heated pool. Also, I didn't like how the valet service was inconsistently quoting us for their private taxi service. You can ask 3 different valet guys how much it would cost to drive you to a destination outside of their hotel (such as a resturaunt) and they all will give you a different price. Best thing to do is to ask the valet to call a real taxi because the price of a real taxi fare in Costa Rica was always at least half the price of what the hotel was charging us.
The staff was wonderful and made me feel right at home. Check in and check out was very quick and efficient!! I also really enjoyed my dinner at the pool bar restaurant!! My room was very clean and comfortable as well and the hot water was AMAZING for my bath!! There was nothing I didn't like!!
Clean room, and spacious The gym was pretty messy, and too much equipment for the size of room it was in.
The buffet breakfast was great, variety and quantity. Enjoy that! The bed was very comfortable, did a lot of sleeping. The shuttle to the airport was free but it goes on the hour and you need to schedule your spots ahead of time. Not a good place to walk anywhere. We wanted food but the restaurant at the hotel opened at 6:30pm. Better expect to catch a taxi or dodge traffic across the highway to go out. Also the restaurant was expensive for the portions, if you want your value, get the dessert bar for 6$. They will charge you for that bottled water they pour you. Wifi was cutting out a lot. They hotel had seen better days, lacking on the details of maintenance. I was happy for a minibar but was told it was 10$ just to unlock it so don't expect to have a fridge in the room. There was an ice bucket though.
beautiful building and grounds actual room was a bit shabby, dirty. no fridge, tv didnt work, ac wouldnt turn off, even alarm clock didnt work, strange knocking sound coming from bathroom, and very loud in hall.
Carolina at the front desk was wonderful. Patient, helpful and pleasant. When we arrived our Kayak booking had not been arranged by Kayak. It took almost an hour on the phone to get things straightened out.
Beautiful hotel Internet was extra
Clean and staff was very friendly. They charge for internet in the room but not by the pool. I think in the level of a hotel internet should be included in the room. Also should include at least a bottle of water or two in the room at no extra charge. They also need more staff at the breakfast buffet on the weekend, long line for the eggs and had to ask to have potato and bacon refilled.
The hotel and amenities itself were great and so was most of the staff. We really enjoyed the pool, Antigua restaurant, views, driving range, fitness center and proximity to the airport. Though the majority of the staff were great, there were three incidents during our 5 night stay that really disappointed us. Two were in the executive lounge. I won't bore you with the gentleman who lied to us on Friday evening about the actual prices of the wine on their menu. Nice guy and I actually gave him a $10.00 cash tip and he turned around and charged us double than what he told us he would. On Sunday March, 29th, 2015 we showed up at the executive lounge around 5:20 (It supposedly opened for drinks and light food at 5:00). The young lady working in the lounge hadn't put any of the food out yet. No problem, we weren't there for the food, we wanted a glass of wine and perhaps a few crackers and cheese. She told us we would have to wait for a drink until she put all the food out. Again, no problem. There was another family in the lounge and no one else was in the joint. She served them drinks after we arrived and asked for drinks but was told we had to wait. Okay, still no problem, perhaps they arrived at 5:00 and she thought they had waited too long and wanted to make it up to them. We sat there for 20-25 minutes while this lady and one helper slowly put the food out. During this time, several people arrived and were waiting for service as well. I assumed that when she was ready to start serving drinks, she would take ours first as we had been there the longest without being served. Nope, she started serving tables that just arrived while we were going on sitting in this small lounge for a half hour by now. I had to say something at this point and she just said, "I have many things on my mind". You would think at this point that she would come over to our table, apologize for the lengthy wait and take our order. Nope, she disappeared in the back room and 5 minutes later sends her helper to take our order. We ordered the large glasses of wine and he brought us over the small glasses (considerable price difference between the two) and then proceeds to charge us for the large ones. At this time I asked to speak with the hotel manager. Long story short, he came up, apologized and said the drinks were on him. Classy move by management but this young lady never once came over and apologized for her defensive, incompetent and lousy service. We actually stayed there for a while and she never once came over to our table. I would have fired this sniveling inept employee on the spot.... Later, we put our son on one of the hotel vans that compete with the local cab service out front to go back to the college he's currently attending in San Jose. I told the guy at the front desk to add the charge to our room which he gladly did. I saw him asking the van driver who works for the Marriott for an invoice and handed it to me. The charge was $35.00 and I knew that was accurate because that's the same amount we were charged when we took the same ride 2 days earlier. I found out last night that the driver charged my son on arrival the full fare again.
The ambiance! Tropical/lush greenery and colors. Beautiful pool. Excellent food. We were at the hotel just one night before a trip to the Panama Canal. Wish we could have stayed several days.
Beautiful hotel with some real charm. Staff was first class. Gift shop and cafe are open 24hrs which is a great touch to grab a hot meal anytime. Views are wonderful. Restaurants were too expensive for the area. Since there is nothing within walking distance, and traffic is so bad in the afternoon, they have a captive audience - feels like they're taking advantage of it.
The staff was very helpful and extremely courteous. The layout and decor was top notch and the amenities are amazing. I can't say enough about this place. I'm definitely coming back.
Free airport shuttle 24/7
Upon traveling by bus all day to San Jose for my flight out the next morning, I get to the airport to call for my hotel shuttle... and am told there are no rooms for me, the hotel was overbooked. It's 8pm and I'm tired and hungry - the receptionist tells me to come to the hotel through their shuttle and they'll help me find another room. After waiting longer than she said it would take, the shuttle finally arrives and takes me to La Riviera. The lady at the front desk is nice and tells me that they've gotten me a room at comparable hotel right behind theirs. By the time I am finally shuttled over there and checked into my room it is nearly 10pm - too late for me to mess with any other arrangements for a room upon discovering that the room is NOT comparable in any way!! La Riviera looked nice with AC, flatscreen TV, a pool, free breakfast, style... my 'comparable' room, which was two dollars more even, was a hole-in-the-wall hotel down pretty much an alley. The room was a mess with multiple beds (one a bunk bed), AC or TV didn't work - it was a local family room - and no offense to that, but it was a room I'd NEVER pay $70 in Costa Rica for! I signed up to pay that amount for a nice, classy looking room in a hotel with gardens and ambiance! I felt taken advantage of and ripped off, and upon expressing this to the lady at the new hotel was met with nothing but the offer to find another room. Really?! It was too late and I was exhausted!! I wish either Kayak or La Riviera wouldn't have overbooked their rooms OR the lady would have been honest about the 'comparable' room so I could have found another at the airport before being shuttled to their nook in the huge city and essentially locked in at a late hour. This hotel looked super nice, it's a shame! I would never stay here though because of this experience.
Nice hotel with a boutique feel. Hot complimentary breakfast, clean, spacious, and updated rooms. Get 100 channels on television, some of which are HBO and English speaking stations and local South Florida news. Beautiful view of the mountains and city of San Jose. Great location. Only a few blocks from city center. Staff friendly and English speaking. Very helpful with reserving airport transfers at a affordable price. Friendly staff. Would recommend. No complaints.
The rooms, cleanliness, modern, convenience, breakfast etc. Nothing, good experience
Loved my rolm because it was very spacious, bed was comfortable, everything was clean except for the trash in the trashcan when I arrived in the room. TV was great with different languages including Mandarin.. Beautiful vien from my room overlooking the city. Staff was excellent, especially at the front desk. They are bilingual and very informative. Overall, I liked the hotel but I did not like the pool area. There were always meetings being held in that area constantly so I didnt have a chance to swim. The pool was small regardless. I did not like the restaurant or the service very well. I would sit down and 20 minutes would pass by without a waiter approaching me and I would sit where they could clearly see me. I then have to flag them down to put my order in. The food was okay and pricey. You could do better at McDonald's in taste and price. The free breakfast there was very nice. Good assortment of fruit, cereal, yogurt, meat, bread, egss, juice, and milk. Location around the area is not the safest. As a foreigner, I do not recommend others to walk alone. Use a taxi.
Nicest place I ever stayed in. Brand new luxury.
From the moment we walked in the staff were friendly, helpful, and throughout our stay they were always ready to assist, whether providing an extra towel or arranging transportation. Things you might expect, but with a far better attitude than you tend to find in the USA. The entire hotel was very clean at all times, which is important to me. Toilets allow you to flush paper, unlike many local establishments. Food was consistently fresh and tasted excellent. No genuine complaints. Trying to think what I'd have preferred to be different, the hallways and bathroom were less brightly lit than I'd like, but not bad. The hotel is very much a European style and not intended to look local in any way. My teens were the youngest people I saw there, and it's not set up for young kids. Location is great if you plan to spend time in San Jose but not terribly convenient to tourist attractions...which is true of any hotel in San Jose.
El desayuno estaba delicioso. la habitación limpia y confortable. El personal muy amable, profesional y apropiado
Comfortable and clean paper plates at breakfast =/ .
Free shuttle to airport
Staff was unfriendly and did not help answer questions clearly.. The pool bar was closed and the "amenities" are really just available through the country club next door
We just stayed for one night, but it was a great stay. The staff were extreamly helpful in getting us organized to fly out the next morning. I LOVE that they have their own IN-HOUSE taxi service. Makes getting out much more stress and hassle free. I wish I would have known that prior as we probably would have gone downtown. As it was, we just went to the Harly Davidson Shop via taxi. I love that the Hard Rock cafe is in the same parking lot (don't eat there though) and the mall is just across the highway (there is an over the freeway walk just down from the hotel). I HIGHLY recommend eating in the hotel at the Quattro (sorry about the spelling, but I have already tossed my receipt) It was really much better quality for the money compared to the Hard Rock food (yuck and high with poor service).
Hotel a\was very clean and comfortable. Restaurants were excellent. Staff was very helpful for us non-Spanish speaking guests. Hotel is located not far from the airport and across the highway from a shopping center. Steam Iron did not work.
The Location was excellent. We especially liked the proximity to the Hard Rock Café and the shopping mall. The airport shuttle, the free wifi, complimentary luggage storage and having the breakfast included were the key factors in our decision to book this hotel. We originally booked one night and then a separate one night stay in order to tour the Tortuguero National Park, but due to severe flooding in that area we ended up returning early and checked in a night earlier. The staff was very accommodating and helped us to upgrade to a junior suite so that we could "Dry out" from our adventures. Being able to relax in comfort during our last day in Costa Rica really helped to finish our vacation on a positive note! The hotel was a little dated in it's furnishings and décor. The pool was chilly and had a quite a few leaves in it. The Jacuzzi pool heater was also not working, so it was chilly too. The room (Junior Suite) was nice with plenty of space, but also was a little dated. The Shower that was in the corner Jacuzzi tub was odd, especially because it did not have a curtain or door. Also it was a little awkward to step over the side of the deep tub to get in and out of the shower.
our room smelled terribly of mold and mildew. We wanted to eat breakfast but had to walk quite a ways to a bridge in order to cross a very busy highway to find a restaurant that was open. We chose this hotel for its free airport shuttle, but the shuttle operated after 5:00 AM and we needed to be at the airport before 5:00 AM to catch our 7:00 SM flight. We won't be staying there again! I also had to meet someone in the lobby and we both sat there sweating because the lobby was not air conditioned.
this is a perfect place to spend a night after getting off a plane.
Stayed on 2 Saturdays a week apart. Big Parties and Events going on. Our room was too close to the action. Last night there was an event like senior prom. Kids running through the halls yelling. Nothing seemed to be done to curb the noise. When we finally left after no sleep at 5am, the party goers were still going strong. Front Desk didn't seem too interested in resolving either.
The customer service and breakfast were excellent! The pool is also nice to enjoy. We stayed in the deluxe room for 96 per night, but it wasn't so deluxe. The room was dated and the bathtub had permanent stains and a ring around it. We asked to see another room, but the bathroom was worse than the one that we was in. I was dissatisfied due to the price we paid.
The room was spacious and clean. Good A/C The breakfast was vry good and freshly made. The staff is always helpful and the grounds are well maintained. We really like eating at the Kapanese restauarant Sakura
The spa The wind
Practical, functional, lively young environment, good breakfast and friendly staff. AC compresors on roof above the 7th floor are not mechanically isolated. First night was like sleeping (not) with the compresor in the room. Staff acted surprised when I asked to be moved. Really? NO SLEEP ON THE 7th!
It's modern and with a good location. It feels knew and you'll enjoy the buffet in the mornings. It's definetly for young couples or business travelers Parking is very small if you want to be close to the hotel (only about 8 cars). If there are more than that you'll end up parking at another far away parking they share with other buildings. There isn't a swimming pool
I liked that there was a bar on site and a pool table. The bathroom was spacious. The night we stayed there, a DJ was playing loud music in the reception area. I couldn't really hear the woman who was checking us in at the front desk.
This hotel had it all. I had a long layover and stayed here. It was the perfect place to relax with fabulous ammenities. No complaints! I wouldn't have changed a thing!
When we arrived at Aloft, the lobby was packed with people. There was some kind of party going on. The staff told me I they didn't actually have a room for me, despite my reservation. Instead they told us we had to stay at the Hotel Indigo down the street. Indigo was fine, but they charged us more for the room, and it was not the room configuration we reserved at Aloft.
We stayed overnight after flying in late and left after lunch the next day. This place is not that close to the airport and the most direct way there involves some winding around back roads. So you either will get charged by the taxi to go all the way into San Jose and back out on the highway or you see some local scenery that will make you worry the driver is trying to rip you off. Price is reasonable by US standards but a little high compared to other options in the area. Figure in the price of the taxi and relative distance from airport and downtown. It is located next to a big mall and business area, but that was not why we were visiting CR. The room was fine. Comfortable and all the usual amenities of a nicer hotel. Unfortunately, smoking is allowed in the open lobby, so smoke permeates to the upper floors. Water is generally safe to drink in CR, but just to remind you, there is a little sign in the bathroom that tells you they filter the water. No need to pay for the bottled wa...
This is a beautiful hotel with an extremly relaxing and luxurious pool setting. We used all the amenities including the gym, pools, spa and restaurants. The waiters, waitresses and spa employees were the nicest I think I've ever encountered at a hotel. Their professional and friendly service continued all week long! Which is why we were extremly shocked to witness the unprofessional and unaccomodating managment staff. We had to wait 2 hours for our room to be ready even though they gave us a specific check in time. Then for the 11:30am scheduled checkout they called us at 6:00am becuase they could not run our credit card on the restaurant tabs (we prepaid for the hotel). That was frustrating being woken up on our last day of vacation when we had a long day of travel ahead of us. Lastly, my husband stepped out of a restaurant to speak to a manager because the table next to us had a child that was standing next to us scream singing and pounding thier feet dancing along with the father. I...
This is a great hotel with a beautiful lobby, very comfortable guest rooms and a good selection of restaurants. The staff was very quick to respond. My only complaint is that it could be anywhere in the world; it doesn't have any local Costa Rican flavor.
I was very happily surprised by service: at frontdesk, at restaurants, event organization overall... everyone willing to help, and very friendly. A couple of highlights: the sushi restaurant is very good quality and reasonable prices...the beds are very comfortable...\nThe hotel is also strategically located close to all hotspots in town, the Escazu and Santa Ana areas...I highly recommend it!\n
My son gave his Mother and I a trip to Costa Rica for our 50th anniversary present. We started out at the Real Intercontinental. As a former Pan Am employee, who frequented the Intercontinental Hotels (then owned and operated by Pan Am), I can say with certainty.......the Real has maintained the class and luxury that I.H. was always known for. The maintenance is excellent; the sevice impeccable; and the acommodations luxurious. Not to mention excellent cuisine in the restuarants. We enjoyed every minute of our stay. Thank you to the management and staff of the Real Intercontinental, San Jose, Costa Rica. James A. & Norma Byers
I was amazed last week during the inauguration of the new Club Tower at the InterContinental Costa Rica. The rooms are beautiful and luxurious and the spa is just wonderful. The new gym is unique. You will not find something similar in Costa Rica. I am looking forward for my next trip to stay in one of the new rooms. Congratulations!!!
Location, close to the airport and has restaurants available for those arriving in the evening
Close to airport. Great front desk staff.
The price for one night was amazing, and the location to the airport was really convenient. If I had a layover in San Jose - Alajuela I would definitely stay there again. Continental Breakfast was not included with the deal I got on Kayak.
Very close to the airport and a free shuttle every 1/2 hour. A good first or last night stay. 6-7 restaurants right across the parking lot.
Close to airport, affordable, queen-sized beds, big enoigh for 4 adults Some of the staff wasn't the friendliest, but no one was rude. They were all informative. No complaints!
Location near the airport is its main advantage. Inside is peaceful, clean, modern, and comfortable. Front desk staff gave some great advice including that we return our rental car the night before our early-morning flight, and that the rental car shuttle would bring us back to the hotel. This was the best idea and greatly simplified our morning of departure. The hotel shuttle to the airport was quick and efficient. The pool is tiny, and tucked away in a back corner. The cafe/restaurant in the lobby is modern and inviting with a great looking menu, however, our waitress was the slowest on the planet. Every step took about 5 times longer than it should have. Even when we finally caught her eye (the place was 90 percent empty at the time), and indicated that we wanted the bill, she took another 10 minutes to finish sorting cutlery before coming over and putting us out of our misery. The food was good, but the service was terrible.
El hotel es.bonito El servicio es pesimo
Great time at the hotel. Modern, clean, easy to access from the airport. No complaints at all
Everything about the hotel was just perfect. It was right down the street from airport and the shuttle takes you there every 30 minutes. I had family staying on another floor and the elevator only allows you to go to your floor. Good security but too good I guess
Nice stuff very helpful ,clean room , Nice and clean swimming pool and the delicious breakfast
I liked the idea of a full breakfast No rice and beans on the breakfast buffett!!!!!! (Costa Rican Staple) seems as a converted property to use as a hotel. The rooms and grounds were set up strangely and there were many stairs to travel from location to location on grounds. If driving your own vehicle, this hotel is very hard to find.
The hotel is interesting. The rooms are also setup strangely but comfortable. Good breakfast This place was sooooooo hard to find. We drove past it a couple of times. It doesn't look like a "normal" Country Inn and Suites. We didn't have the luxury of a picture before we tried to find it. There was NO sign!! They claimed it was down getting repaired. The front lobby looks like an office building. Please get that sign up!!
King size bed The cockroaches.
service, Courtesy, confort, convenience
I have enjoyed staying there for the last 3 years and will continue staying there I enjoy the Casino and the staff there I don't have anything to say that I didn't enjoy
We've stayed here before and things were better then. This time we reserved a crib ahead of time, and when we arrived we were told that the crib is on its way. 30 minutes passed and still no crib and no word from anyone. I called reception again and they said that the crib was not coming anymore since they didn't have one for us anymore. They didn't offer any solutions, just said no crib. I asked if there is a small bed they could wheel into our room and finally they agreed. Also there were a few blood stains on our bedsheets. Gross. I told all of this to reception when we checked out but they showed no concern.
The Sheratons transportation service is highly over priced use local cabs . They charge almost double the normal rate for shuttle service The shuttle service is highly over priced and they don't know where they are going
The hotel staff was excellent with communication and accommodating my needs. The rooms were spacious, spotless, and well stocked with necessary items. The hotel is a bit secluded and not within walking distance of anywhere, really.
Top notch staff in the hotel and restaurant. The art is simply beautiful and the facilities are brand new and luxurious. I think they are setting the pace for luxury in the San Jose area. If you don't drive, which is absolutely frightening in San Jose, you will be limited on things to do around the hotel. But if it's for a couple nights or a meeting this place is very nice!
Amazing service, greeted us with fruit juice and snacks. Front desk was so helpful and kind. Will definitely stay here again.
Decor and art work is very upscale, great price, exceptional clean and modern. The bathroom has glassware not paper or plastic cups, blow dryer and nice towels. The coffee for a hotel was phenomenal. The bed was extremely comfortable. Was very quiet, and TV had great chanel options for English speaking and sports. The breakfast was outstanding. No transferse available. I needed a transfer. No microwave or bath robe. But didn't need it anyway.
Situé sur une rue piétonne à distance de marche de nombreux restaurants et bars. La chambre donnait de l'autre côté de la rue et était calme. Le tarif de la chambre inclut un parking sécurisé gratuit. Le personnel de la réception était agréable et serviable et nous a signalé les sites locaux et les endroits où manger.
C'était propre et confortable. Pratique pour aller à l'aéroport (en navette gratuite. Les restaurants à proximité, en plus.
Merveilleux endroit où séjourner! Le personnel était serviable, agréable et professionnel. L'hôtel était très propre, la chambre répondait à absolument toutes nos attentes. Le service de navette pour l'aéroport était fantastique. Le chauffeur était très sympathique et serviable avec nos sacs et autres. Super endroit pour séjourner!
This hotel has everything you need and is located in the middle of san Jose with easy access to transportation and all the downtown museums.
Great front desk staff,(especially Christopher). Great walking location, such as, sight seeing around downtown, restaurants, shopping areas, and taxies was right there for your quick convenience, and even the city bus. Great breakfast every morning. I loved the place and look forward to returning soon. The beds was a little hard, however it didn't stop me from sleeping.
Staff was friendly and easy to work with. Included breakfast was very good. Room felt old and dirty. Bed was very uncomfortable. There was no hot water in the shower. Very disappointed with this place.
I love the location. The breakfast in the morning was fantastic. And the room was very clean. Our room didn't have a window. Just a glass door leading to a shaft.
Very good hotel + friendly staff + spacious rooms + comfortable beds + great location + free breakfast = awesome
The hotel is pretty central to everything. The staff is helpful. The room wa clean.
I liked he location. The fact that you could hear a conversation four rooms away.