Réservez une voiture de location chez Hertz à Buffalo

Points positifs : I need a refund of my money they never rented me the car

Points négatifs : I need a refund of my money they never rented me the car

Points positifs : Pickup and drop off went fine.

Points négatifs : The seats were awful. The reason I rented the Full Size SUV was to have a better seat for a long drive The KIA Sorrento did not have ant adjustments fo the seat angle or lumbar and were like sitting in a wood chair.

Points positifs : No cars available. Still charged cancellation fee and $100 charge for who knows what

Points négatifs : Everything

Points positifs : The staff at the location were very nice.

Points négatifs : The wait times for a reservation they were about an hour. Then the fact of them running out of cars for their reservations that were made a week prior. I called customer service to ask to change the drop off location to the airport across the street which it was supposed to be, he said there was nothing her can do and if I wanted to talk to someone about it, to go to the location (mind you they were closed on Sunday) and speak with them. Then he said thank you and hung up. I rented a pickup truck for 2 days. Then I had a reservation for a SUV for a week. When I took the truck back to pick up the SUV, I waited close to an hour for them to tell me that I was out of luck since they were out of cars. Asked me to keep the truck, which was not ideal since I had two car seats that I needed to fit in the back. Kevin was very apologetic about the incident. I rested a car a week prior and the same issue with them running out of cars happened then as well. Which I had a reservation. I went to another rental company and ended up paying 3 times the cost because Hertz can barley handle their reservations. This isn’t great customer service.

Points positifs : The car was fine and got very good gas mileage

Points négatifs : During both pick up and drop off of the rental vehicle, one of the two agents on duty had to leave, despite customers waiting in line, to “drop off and pick up keys“. I did notice the agent ( at drop off ) had one key when he left his post with 3 to 4 people waiting in line.

Points positifs : Nothing

Points négatifs : Credit is good yet still denied a rental. Closed the office before allowing me to fix the situation.