Avis des clients
Note globale
7,2
Bien
Basé sur 34 avis
Propreté
6,8
Confort
7,2
Prise en charge/retour
7,4
Rapport qualité/prix
7,1
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Commentaires récents
Avis des clients
9
0
2
3
3
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10,0
Points positifs : staff was friendly.
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10,0
Fast and simple
Points positifs : Very good service, super fast!
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10,0
Durango Hertz is awesome
Points positifs : Check in and return was simple, uncomplicated and Arielle even helped with a great restaurant recommendation! Price from Kayak was better than using my frequent traveller access
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2,0
No car available
Points positifs : 0
Points négatifs : Getting to the airport and finding that there wasn't a car waiting.
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9,6
Airport fees
Points positifs : Nissan Rogue is a very economomical and smooth riding car.
Points négatifs : Airport fees are highest I have ever paid.
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6,0
Points négatifs : The GPS unit that was an additional charge with my rental did not work and when I called "Neverlost" I was told they could not activate the unit because my pickup location (DRO Hertz counter) did not have a contract with them. Very frustrating and a huge inconvenience for me.
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2,0
no cars
Points négatifs : I had a conformation, but when I got to the counter they didn't have any cars available. I was stuck at the airport.
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10,0
Points positifs : Great Mileage vehicle Friendly and knowledgeable staff Easy & quick return Worked with us since I was using company card but didn't have a check in.
Points négatifs : Hot area aka HIGH DESERT with a black car and black interior- Made for very hot returns to the vehicle Debit card hold for incidentals was held for over 10 days after returned the car.
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10,0
Excellent Directions
Points positifs : The directions to my destination were easy to follow. I was reassured that driving through the mountains would be safe. Thank you!
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10,0
Wonderful
Points positifs : Great experience wonderful service phenomenal price
Points négatifs : Nothing!
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10,0
Fast and easy
Points positifs : I had my keys before I had my bags. Easy pick up and easy drop off. Thumbs up!
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3,6
Was rejected to pickup
Points négatifs : I got to hertz and they required either a plane ticket, or a credit card for payment o my rental vehicle... i didnt want to use my credit card, and they couldnt accept other forms if payment unless I booked a flight. The person at enterprise rental was able to do this however and she matched the rate from kayak that i showed her. I paid via debit card as i wished without a plane ticket. Please note, nothing in the fine print (because i did read that crap) said anything about this policy when booking via kayak.
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