Points positifs : Staff was very helpful! Kelly and NeShawnde were very helpful and very nice!!
Points positifs : I was given a full refund in 7 - 10 days.
Points négatifs : My car rental location was not at the airport where I landed. I had asked for Lafayette LA airport and was given an off-site location that was closed when I landed. Hertz managers did not help and left me stranded without a car and unable to get to my hotel an 1:45 mins away. Very disappointed.
Points négatifs : A/C did not seem to work with in the car. This is pretty unacceptable in Louisiana.
Points positifs : No waiting. Car was clean and handled well.
Points positifs : We noticed tire pressure reducing on our second day with the car. We filled the tire with air, and reported the issue to Hertz as soon as we got back to our room. I expected them to send someone out to, perhaps, change the tire. But no, we were told to take the back to the airport. Then...
Points négatifs : We were exhausted but took the car in. The worker said we’d have to trade cars out and did we fill up the tank! I said no...then she states I will most likely be charged for a new tire! I was shocked. I called the next day to check on this, and she said I wouldn’t know till Monday (weekend). still ?
Points négatifs : We had a change of plans, added a night and they made us drive back and check out and then back in with the same car.
Points positifs : Nice car, late model Kia Soul.
Points négatifs : Hertz did not have a mid-size car "ready" for me on time, but they offered to upcharge me into a a lg SUV, which I declined. Within a reasonable amount of time got me the Kia. However, when it came time to pass papers, they did not automatically accept my Kayak contract, or my Allianz insurance.
A very busy rental car store.
Points positifs : Professionalism, knowledge and courtesy of the Hertz store employees.
Points négatifs : This store is extremely busy and insurance paid rentals take longer to process than other types of reservations so they could use more employees to handle the ongoing demand for their cars. The parking lot is very small so it is hard to maneuver in it.
Easy for the most part
Points positifs : Very good price and quick drop off
Points négatifs : The place I booked through was closed for lunch so i had to wait to pick up my vehicle. The site shouldnt have let me book for that time.
Hertz Lafayette LA
Points positifs : The rental price was fair.
Points négatifs : The fact that I had a flat tire and HERTZ had it towed 84 miles to Baton Rouge instead of 4 miles to the Lafayette airport. They claimed they had no maintenance facility. It seems absurd to tow a car that far and claim that no one could change a flat tire. The manager at the Lafayette airport (Deanne) refused to accept the car. I will NEVER rent from Hertz again, Patricia
Customer service top notch
Points positifs : I want to thank the lady that checked us in and the very excellent customer service of the lady at the time we dropped off the vehicle. At drop off we had a slight issue and the young lady whose name started with Na___(did not get the spelling) went above and beyond on a Sunday to make things right. I was very impressed with her will to make sure I was a satisfied customer. Please reward her for a job well done.
Points négatifs : The vehicle was hard to pack with 5 people, luggage and a wheelchair. It was a Nisssn quest. Very nice just to small.
Hertz completely failed me
Points négatifs : I made a reservation for July 1st, noon. I called at 11:45 because I was afraid I'd be a little late, asked them to hold the car. They said "we have a half hour grace period. But we do t have any cars right now." The last time I checked, a reservation meant that they WOULD have a car on the date and time that the reservation was for. They said they would call me when they got cars. An hour later, I called back - no cars. I finally ended up renting from Budget rental car and paying through my nose for it. I'm a comedian and I was on tour and had to be in Lake Charles, LA for a show that night. Hertz NEVER called with a car, or ever called to apologize. I'll never use Hertz again if I can help it, this is the textbook definition of "piss-poor" service.
Intermédiaire (Hyundai Elantra ou similaire) est la catégorie de voiture la plus réservée chez Hertz à Lafayette.
Hertz possède 4 succursales à Lafayette. Consultez notre carte des succursales Hertz pour trouver celle qui vous convient le mieux.