Avis des clients
Note globale
8,4
Excellent
Basé sur 14 avis
Propreté
8,8
Confort
8,1
Prise en charge/retour
8,2
Rapport qualité/prix
8,4
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Commentaires récents
Avis des clients
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7,2
Points positifs : Yes, to all
Points négatifs : I didn't find out until I arrived on Saturday that you closed at 4pm. And if I wasn't back by 4PM I had to pay quite a bit more. I wish I had known the time constraint in advance. If I bring the car back at 5 and drop off the keys, I don't understand why you would charge me an extra day.
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10,0
Excellent
Points positifs : Guy was super helpful and got us in and out quickly.
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10,0
Very friendly service
Points positifs : Counter man made the process fun and easy. I'm going back to rent more cars from them.
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9,2
Points positifs : L'accueil et le service
Points négatifs : La voiture bien neuve nous a semblé trop petite
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6,4
Car smelled like tobacco or pot.
Points positifs : Great price.
Points négatifs : Checking out took a long time, I almost got charged for being an hour late at a price equal to 2 days' rental, when in fact I was early. It took a while to get it reversed. But the car smelled strongly of pot, or maybe cigarettes.
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2,0
Not acted as promised
Points négatifs : we rented a car from Hertz through Kayak for 12 days from 11-Dec-2017 to 23-Dec-2017. We picked up the car on 11th at 12:50 PM from Richmond Hill (Gamble/Yonge) location and returned the car to the same location on 15-Dec-2017 at 12:10 PM because we did not need the car anymore. We got charged totally 312 CAD from which we prepaid 258.73 CAD online at the time of reservation and paid the rest in the Hertz branch at the time of pickup. We were told if we bring the car anytime earlier than Dec, 23rd, we will be charged for one extra day and the rest of the money will be refunded to us. When we returned the car, we asked for the refund but they told us they have not charged us and Kayak has charged us and referred us to Kayak and unfortunately when we called Kayak, we received a very poor and unrespectable service and they referred us back to Hertz (back and forth). I have shared this terrible experience with my family and friends and will not recommend renting a car with any car rental through Kayak.
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8,0
Great car, ordinary customer service
Points positifs : Great car, new and very clean.
Points négatifs : Sales agent was unfriendly! Told us off for being late to collect the car - 1.30pm rather than 12pm. Overcharged on drop off which was refunded when queried. Could have been a better experience without a lot of effort.
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10,0
Great Srvice
Points positifs : everything
Points négatifs : nothing
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7,2
Points positifs : Oui, à tous
Points négatifs : Je n'ai pas découvert avant mon arrivée le samedi que vous avez fermé à 16:00. Et si je n'étais pas de retour à 16:00, j'ai dû payer un peu plus. J'aurais souhaité connaître la contrainte de temps à l'avance. Si je ramène la voiture à 5 et que je dépose les clés, je ne comprends pas pourquoi vous me factureriez un jour supplémentaire.
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10,0
Excellent
Points positifs : Le gars était très efficace
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10,0
Le service est très sympa
Points positifs : Employé au comptoir a rendu le processus sympa et pratique. J'y retournerai
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6,4
La voiture sentait le tabac ou le pot.
Points positifs : Super prix.
Points négatifs : Le départ a pris beaucoup de temps, j'ai presque été facturé pour avoir une heure de retard à un prix égal à 2 jours de location, quand en fait j'étais tôt. Il a fallu un certain temps pour l'inverser. Mais la voiture sentait fortement le pot, ou peut-être les cigarettes.
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