Points positifs : I did not even get to rent at all.
Points positifs : Friendly yes, helpful.....I guess. He let me know he didn’t have the car I’d reserved or anything available that could accommodate 6 people.
Points négatifs : Inventory. Place was filthy. Understaffed. Associate wore mask under nose.
Points négatifs : Everything.
Points positifs : Staff understood peoples' needs, no judgment, I much appreciated their willingness to help people
Points négatifs : They were severely understaffed, an extremely slow process for check in as they handheld multiple customers with only one agent. She was great!
Points positifs : Staff helpful in obtaining rental van we needed
Points positifs : Everything was perfect above and beyond quick easy and was the best deal around
Points négatifs : Nothing everything was perfect
Points positifs : Friendly service
Points négatifs : Can extend the rent term in site
Points positifs : They were very helpful, though visibly understaffed.
Points négatifs : I can't think of anything that more staff wouldn't fix.
Points positifs : Theresa very helpful, Ingrid terrible with customer service
Points négatifs : Car wasn’t clean, gas not filled up
Points négatifs : I tried to pick up my pre-payed car early. It wasn’t ready and I couldn’t make it back before they closed. I asked when they open and was told 7:30. When I arrived the next morning I was told my reservation was cancelled as I didn’t pick it up on time and they kept my money. In a bind I had to rent another (actually the exact car that was there waiting for me). If you prepay, should you not be able to pick up when ever during that period as you PREPAYED?!?!?!!
I need a phone call
Points négatifs : they set up the car rental in the wrong town and I did not use this service
Poor Customer Service
Points positifs : The car was clean, the price was right and the car got great mileage.
Points négatifs : Inconsiderate office staff, who failed to provide pertinent information and expected me to wait unnecessarily.
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