Hôtels à Centro, Las Palmas de Gran Canaria

Points positifs: had to leave the hotel after 3 days,it was closing down

Points négatifs: nothing

Points positifs: Right in the park

Points négatifs: Breakfast could be much better in “luxury” hotel. We should stay in line for 30 min to get the omelette... staff don’t ask do you want coffee or anything to drink, you should scout for them and ask. Pretty poor buffet in general

Points positifs: Excellent location

Points négatifs: If any. The breakfast lunch. Could improve service. Otherwise all ok.

Points positifs: The spacious "junior suite" with separate seating area, large bathroom with separate toilet/bidet and shower, large balcony, impressive communal areas, decorated conference rooms and courtyards, roof-top pool with views over city, setting in beautiful Park Doramas, helpful reception staff. Excellent choice and quality for breakfasts in attractive restaurant with large terrace. The hotel is relatively accessible to all parts of the island, the scenery and traditional towns in the north and centre and beaches in the south, but Las Palmas is often noticeably cooler and cloudier than other areas, particularly the south.

Points négatifs: We booked half-board but this proved very restricted, only operating in the bar-restaurant with limited menu choice for the evening meal, limited indoor seating for couples on high stools (too cold to eat outside), and poor waiter service. We could have used a more expensive restaurant on site, but that involved paying an additional supplement of I think 50 euros per head per evening. The reception staff offered us the bar-restaurant's à la carte menu but that was also limited and uncomfortable seating/poor service/poor value for money remained a problem so we switched to bed and breakfast and found an excellent restaurant on the marina with much better choice and service at a lower price. You need to take great care to put all money and valuables in your room safe at all times. Although normally very careful, I accidentally left 300 euros in our room 329 and it disappeared i.e. must have been taken by someone servicing the room. I hesitated to report it since I expected to be told the hotel wasn't liable and didn't want to sour relations with the staff, particularly since we had made a fuss about the half board. When I got home, I decided I had to notify them so they could possibly prevent future guests from being robbed. I have been very disappointed by only receiving a belated response which completely fails to address this particular issue. I can only think that if the hotel has to close and lay off staff because of the coronavirus, someone who may have children will have an extra 300 euros to look after them!!

Points positifs: L accueil, le cadre et l'excellent petit déjeuner.

Points négatifs: La douche qui déborde.

Points positifs: The hotel was exceptional, the grounds, the welcome, the room, the rooftopbar, the pool. Excellent service by the staff altogether.

Points négatifs: The costs of parking your car as a hotel visitor were quite high.

Points positifs: Fantastic hotel and professional staff. Lovely atmosphere. Great breakfast. Nice swimming pool. The hotel includes nice restaurants and terras outside. Great cocktails. Staff was very friendly with small children.

Points négatifs: No disappointments whatsoever.

Points positifs: The room and the bed were lovely and comfortable.

Points négatifs: Through no fault of the hotel we were on lockdown and were not able to use the facilities or the restaurant.

Points positifs: L'hôtel est magnifique, le personnel est très attentionné sans être obséquieux. La chambre, son balcon, le parc attenant à l'hôtel, ...

Points négatifs: La chambre manque d'un double vitrage le samedi soir.

Points positifs: Très bonne literie, petit déjeuner exceptionnel, piscine très agréable, belle décoration et personnel disponible. Une belle parenthèse.

Points négatifs: La femme qui nous a accueilli n'a fourni aucune des informations attendues (même les horaires du petit déjeuner) et n'avait qu'une hâte, passer au client suivant. Hormis cette mise en bouche très désagréable, notre séjour était parfait. Le reste du personnel rattrape amplement cette première déception. Nous trouvons par ailleurs le prix du parking (20 euros par jour) complètement excessif. Surtout dans un quartier où on ne peut pas se garer. Au regard de la qualité de l'établissement et du prix des chambres, le parking devrait être offert comme c'est le cas dans de nombreux hôtels.

Points positifs: L'hôtel et son personnel est irréprochables efficaces et attentionnée du bar de la piscine, au spa, ainsi qu'à la réception rien n'as dire de négatif. Hôtel très propre moderne et très accueillant!!

Points positifs: Location not too far from shops . 10 min walk .

Points négatifs: Traffic noise . Sea view has a busy noisy motorway between it and the hotel

Points négatifs: There was a light bulb missing from table lamp. The lighting in general was not quite bright enough for us.

Points positifs: Confortable hôtel choisi à la base pour sa vue mer à deux pas de la vieille ville. Situation effectivement parfaite pour nous. De plus personnel accueillant et chaleureux ; et petits-déjeuners buffet copieux et de qualité. Bravo et merci.

Points positifs: The hotel offered free transfer from the airport, however we weren't offered it on the way back because of the coronavirus(16/03/2020). Duh.

Points négatifs: The breakfast is monotonous, luckily we only stayed for 3 nights. Can't say that the location is the best. The hotel is one hour walking time from the city centre.

Points positifs: Breakfast was good. Rooms were okay.

Points négatifs: Toilets dont flush well in the rooms, this was not good and put us off big time. None of the staff could help.

Points positifs: Un personnel adorable et le fondant au chocolat

Points positifs: Free shuttle bus.lovely roof top pool.great food.convenient to lots of shops bars and restaurants

Points négatifs: Not many choices of tv channels

Points positifs: La diversité du petit dejeuner

Points négatifs: Piscine froide même pour des wikings

Points positifs: Nice place, nice stuff. Great location, near by SanTelmo - bus station.

Points positifs: Proximité du centre ville Parking payant Navette gratuite pour l aéroport Belle vue sur l océan au 7eme étage calme

Points négatifs: Un peu bruyant s il y a beaucoup d enfants

Points positifs: Le fondant au chocolat

Points positifs: Pretty good hotel. Stayed on the high floor, it was really quite with no disturbance. There were always taxi's waiting at the entrance of the hotel so it was quite easy to go around. Breakfast was really with a lot of options, unlimited coffee and a few menu changes each day.

Points négatifs: House keeping was a little slow, i unfortunately walked into a messy toilet in the lobby, while the hotel might be blamed for having an ill-mannered guest, maybe timely checks of facilities could have prevented that.

Points positifs: Good location

Points négatifs: Dates depressing decor but fine if you just want to sleep there but not spend any time. Roof terrace shut and no staff to ask about it being opened

Points positifs: L'emplacement bien pour le port. C'était bien d'avoir le coin cuisine. Le tout était propre et le prix correct pour la prestation.

Points négatifs: La qualité des matelas, des draps non troués. Un siphon dans la salle de bain sous le lavabo pour éviter les mauvaises odeurs ! Des ouvertures plus isolantes pour les bruits extérieurs.

Points positifs: Great location. Accessible transport. Easy to find on the map. Owner / manager has been communicating well.

Points négatifs: No left luggage facility, I needed it because I checked out at 11AM and my flight was at 7PM, so I had to pay for one nearby for €12. // Reception only open from 9-5

Points positifs: Pas de petit dejeuner, pas necessaire pour moi. Bob endroit, cuisine practique et propre

Points négatifs: Pas de television

Points positifs: Gentillesse et affabilité du personnel.

Points négatifs: Une odeur d'égout assez prononcée dans la chambre 104.

Points positifs: This place is much better than any hostel in the neighborhood. For the same price you get a single room. Probably the best option for price/value in Las Palmas. Close to the marina, but in a quiet quarter. Supermarkets nearby.

Points négatifs: The kitchen is small, but has everything needed. Electric kettle could make things easier.

Points positifs: L'emplacement à 10 minutes du parc de La Catalina, surtout pour le carnaval. L'accueil impecable, sourire et bons conseils. La propreté de l'établissement et de la chambre et la présence d'une cuisine très pratique.

Points négatifs: Honnêtement, rien à dire de mauvais

Points positifs: Very friendly reception and cleaning staff.

Points positifs: Le gérant serviable. Chambre très basique mais propre et bien placé. La cuisine commune pratique

Points négatifs: Matelas trop mou

Points positifs: You still get yor bedclothes and towel changed every second day.

Points négatifs: There is a new manager at the reception now.

Points positifs: Since I would be visiting during Carnaval, I knew getting a reasonably priced room might be a challenge, and the Alcaravaneras had a good rate, in addition to being walking distance to Santa Catalina Park, where a lot of the Carnaval events were being held. Davinia, the receptionist, was proactive in contacting me to find out when I would be checking in. You are given a set of keys since there is no 24 hour reception, and you can come and go as you please. They have a kitchen on the 4th floor that guests can use with a refrigerator and microwave.

Points négatifs: The biggest issues with the Alcaravaneras was the smell and the noise. I had one of the rooms with a private bath which, in principle, wos good. However, there was a strong bad odor (probably sewer gas) from the bathroom. In addition, the location of the hotel rooms is on a side street that is right off the main highway in Las Palmas. The highway noise came right through the windows, whether they were closed or open. When I complained about these issues, the hostal provided me with a floor fan that helped with the smell a little, and provided white noise at night to cover some of the highway noise. Wifi was also spotty.

Points positifs: It is a nice hostel in an ok place. It has a kitchen on the last floor. Reasonably priced. Clean.

Points négatifs: Street noise, however there is street noise everywhere in the Las Palmas city.