Westgate Las Vegas Resort & Casino

Resort fee surpirse

Points positifs : Not much.

Points négatifs : It doesn't advertise anywhere about the "resort fee" that doubles the room charges. All staff push all guests too much towards buying time share.

Points positifs : Leaving!

Points négatifs : Understaffed in every department. No one cared about the quality of the service. It took me over an hour for the Bell service. I had to finally pick up and take my luggage to my room. Bar service was one of the worst I've ever seen. 2 bartenders, 2 servers for more than 200 people at the bar, not counting the gaming floor. Do not pay for the buffet a head of time. Unless you like waiting an hour in line to get a table. Maybe in 10 years when money is put into the place it be worth going back to. If it was for the fact that the convention was held there I would of stayed somewhere else. Even the hotel manager was too busy to pick up the phone. Probably tiring to handle all the problems. Oh, one more thing. If you like waiting for and listening to people complain about the elevator service, then this is your hotel.

Poor

Points positifs : Pool and cassino, they are good and i like them but my stay was a mess, i'll never get there again!!

Points négatifs : First, i got there they said they don't have the room that i booked, they gave me another one. When i got into to the room it was dirty, towels on the floor and no making bed. Talked to the manager they transferred me to another one, it was perfect. Today when i was packing my stuff to check out, my ipad was missing, nobody couldn't find it, the housekeeper helped to find that but no one was able to find that. I did a report and they will open an investigation, i need to call them in 3 days to see what they will do. Really disappointed

It appears as though they are trying....but not hard enough

Points positifs : Connection to convention center was nice. Updated room was nice with large TV. Sports book is nice. Edge steakhouse is good.

Points négatifs : Need better quicker options for food. How about a Pizza Fire or quick pizza joint? My room was 78 degrees and the AC was frozen so I called for maintenance and after 3 hours still no help. I asked to be moved into another room and maintenance shows up 10 minutes later. How are casino's still allowing smoking? I tried to play some table games but cigars are for outdoors, not a card game inside. Get rid of the sushi joint.

You Pay for what you get

Points positifs : Big TV in Room. Bed was okay. AC worked.

Points négatifs : The Bathtub was somewhat clogged since it would take for ever for the water to sieve through. We came for Memorial weekend. Got here late since leaving LA was a disaster. Once we arrived, they did not have the suites that we had reserved. We either had to choose from a Smoking suite or get a King w/ a brought on extra bed. Mind you, we had reserved 2 double beds. The elevators in the North Tower take about 10 minutes to pick you up. Overall, This will probably be my last time here since they also took out the Pizza Hut it once had. RIO, here I come.

You get what you pay for

Points positifs : Cheap for one night

Points négatifs : Service and over all cleanliness was horrible I would never stay here again