H4 Hotel Arcadia Locarno

Could not enjoy the hotel. we were robbed in our bedroom all the cash and Reka Checks, few hours after hour arrival (see complaint) and we changed Hotel the day after.

Few hours after our arrival we were robbed in our room (locked with the hotel key). We were at the bar for an hour and in the meantime my wallet and my husband wallet were cleaned in our room. Inclusive our reka check. Much for our dissapointment for such a welcome, the manager of the hotel was very unfriendly. She strongly pointed out to us that they are not responsible for this and she did not show empathy to our unpleasent situation. Also we were told that this never happened before....and just by chance another woman that pass trhough the reception heard my compliant and she told me that at the same time she was also stolen in her room (cash, a ring and a necklace). Never happend before? Police from Bellinzona registered the theft.

It is well located.

I asked them a room with a lake view, they said and charged for that. There is no such thing there. Because it is not a tall building,The view from the rooms are the trees and the swiming pool.

The central location with swimming pool

the garage far too narrow and the bikes ina bad shape

I liked the friendly atmosphere. The spacious room and the airconditioning as it was very warm weather. The balcony, view of the lake. The restaurant with the terrace was very nice. Breakfast was very good. Childfriendly without noticing too much.

the bathroom was outdated and smelled in the morning .