Lexen Hotel Hollywood Walk Of Fame

The rooms were clean enough

Hotel cancelled our booking & poor customer service We had issues with the car rental, ended up not being able to drive down for the first night of our stay. We emailed the hotel and let them know right away. This was on the same night we were supposed to arrive, before/around the time we had marked we would be checking in by. Got to the hotel the next day and found our booking was cancelled. The receptionist, Pauline, informed us that the hotel doesn't always read their emails so they mistakenly marked us as a no show. She was unperturbed about the inconvenience. They had booked our room out to someone else but of course, there were more expensive rooms available. We were so jet lagged, stressed out from all the issues we had run into and are fortunate enough to be able to afford paying more so we chose to remain at the hotel instead of haul our luggage around LA some more. We asked Pauline if we could talk to the manager. She said she'd leave a message and that they'd be there the next day. The manager never showed up and we were given no reason or excuse. They did not even own up to their mistake for not checking their emails. The Lexen hotel just doesn't care about their guest's experience or satisfaction. We obviously had no issues being charged for the night we did not spend at the hotel and we let them know as much. All that we wanted - and reasonably expected - was to have our initial booking be upheld.

The only good thing I'd say is that it's very clean, everything seems new, and nice decor.

Too basic for the price. Located on a very busy street. Window gaps let outside sound and smells through. Very few parking spaces inside. Parking is very tight with little maneuverability. They add a $200 deposit fee at check-in. I didn't realize there were two of these hotels in Hollywood and I chose the wrong one. This one has no amenities and tiny rooms. .