Palm Appart Club Marrakesh

Great pool. Easy access to palm plaza next door which is nicer and has more facilities such as pool bar selling food and drink and hotel bar. Kids play area was good for younger children. Staff were very welcoming and receptive and spoke good English, which is helpful. Nice being on the quiet side of the Medina. Loads of taxis passing by. There is a shopping centre over the road, which was handy - inc supermarket, pharmacy, plus clothes shops and food outlets. It was fairly peaceful at this hotel.

Our room was fairly basic and a bit dinghy. Bed was comfortable enough. It would be difficult to self cater in there... fridge seal was broken, very limited cooking utensils and crockery, no oven or microwave, only a 2 ring electric hob inc. No table/ chairs for eating at. No iron or hairdryer. We thought Marrakesh would be cheap, but overall I’d say the quality of our room was below average value for money compared to other European destinations.

Location

No proper transport to airport

Staff were extremely helpful, especially the boss called 'Sufian' who helped us book our tours. He helped book the GOBI desert tour and Atlas mountains. Rooms were kept to a hight standard and the beds were comfortable, heating was even provided as in 40 degrease I still feel cold. The location was ideal as not too far from city centre and had a mall opposite and close to the local air station. As Gaelic is my first language, the English spoken here was very good.

Introduction--firstly our stay consisted of 4 days, and we picked this hotel because of his close proximity to city centre. However it turned out city centre 2.5 miles from the hotel. Secondly WiFi was promised but this was not entirely true as the WiFi was only available in the lobby, which was disappointing. Thirdly no kettle or clothes was provided, and most apartments have these essentials. Furthermore house keeping had a poor attendance track and only turned up to clean on the second last day. Conclusion- overall this is a great value for money hotel notwithstanding this the cons dont out weigh the pros.

The pool area and the location of the hotel is very good if you want to spend some days with kids out of the Medina. It is still close enough to the city to get there by Taxi in 5-10minutes.

The staff is just too slow/ too unattentive. The check in took almost 45 minutes. The room and the whole experience was still good, the only thing that needs really big improvement is the restaurant. There is dirty plates piling up on all tables, so its hard to find a clean table to sit down. The staff would need more service training. I would still come back for a long weekend to enjoy the pool and large outside area.