Palm Appart Club Marrakech

La Piscine et les activités pour les enfants, personnels au niveau piscine et activité très professionnel.

Le fait d'arriver et de devoir payer la totalité du séjour pour pouvoir accéder à notre appartement. La propreté des lieux les appartements que l'on nous a montrés n'était pas propre. Certaine baies des appartements au rez de chaussés ne fermaient pas. L"équipement de la cuisine était vraiment très sommaire et sale porte du frigo qui ne fermait pas... Le personnel de l’accueil qui n'était pas très accueillant à par l'un d'entre eux ( Mouad).

The location is great and the doormen were nice and did what the managers were supposed to do = be responsible for the establishment's mistakes. Bedrooms are great...

Check-in was at 2:40, we only got into an acceptable room at 7 pm. The head manager does not care, they ask you to deal with booking when something goes wrong. (Knowing it was the 4th time we stayed at this hotel we go there every summer and we were always happy to be there, not this time) Living room is now old, sofas covers and pillows are over used and they were never changed at least in 4 years. The kitchen's smelly garbage was still full when we got into the room at 6 pm we had to call the reception to send someone over to re-do the cleaning because it was not done. Cleaning ladies's supervisor was kind of talking down on a cleaning lady in our room in front of us which was kind of awkward. The room we were given had a burnt smell, we did not make a big deal out of it since it was the 5th room we visited and finally accepted. We thought it was just the A/C turning up. Next morning we wake up with a room full of smoke and it dangerously smelled like fuel. We woke up to my brother coughing very bad. The smoke went all the way to the hall way. There was no smoke detector nor chemical detector. (This is serious) We go to the reception quickly, they did not seem to be shocked. They offered another room AGAIN 2 floors down. So at 9 am here we are packing our stuff from scratch as if we were leaving just to switch rooms. Anyways, worst first night ever we lost 1 day from the moment we got there worth of vacation down in Marrakech. We are sad we have to separate from the place we always enjoyed staying at!