Hôtels près de Bab El Djedid - Marrakech

Points négatifs: Le lit pas comfortable La télé pas assez grande Pas de service chicha la journée

Points positifs: Friendly stuff, nice food, nice pool, hotel was not far from the airport and city

Points négatifs: The rooms are very old and the it was very disturbing when the stuff knocks multiple times a day on your door for anything and won’t stop knocking until you open after 5 mins

Points positifs: Classy, upmarket and spotlessly clean. Good size room and bathroom. Location was ideal for the Medina and also the new Town. Concierge gave good advice for local restaurant suggestions

Points négatifs: Food, drink and SPA treatments expensive Consierge service didn't give much assistance with our enquires for an excursion to the Atlas Mountains. We went off season yet the beds around the pool area were reserved by selfish guests very early in the day who didn't return until much later - the hotel should remove any towels left on beds unattended for extended periods

Points positifs: Cet hôtel est parfait à tous points de vue! Je ne peux même pas décrire l’accueil et le service, la propreté.Sans compter les jardins magnifiques, la décoration intérieure, le service de chambre. Je n'hésiterai pas à revenir.

Points négatifs: Can’t find one

Points positifs: Mohcine the night manager was very helpful thank u

Points positifs: Parfaitement et À la hauteur d un 4S L’accueil est toujours parfait. Le confort est toujours parfait. Notre chambre 325 vue sur le jardin la piscine magnifique La piscine adulte chauffée idéal pour le repos. La qualité de notre repas à la piscine… Avec les félicitations pour le chef Le calme et la gentillesse de tout le personnel

Points négatifs: Ras

Points positifs: Cet hôtel est en tous points excellent, mention spéciale au personnel toujours aux petits soins et à notre et service. Bravo à la direction. Nous nous réjouissons de revenir prochainement !

Points négatifs: Rien tout est parfait

Points positifs: tres agreable, peronnel tres disponible et bienveillant

Points négatifs: le chauffeur qui vient vous chercher, froid et limite tres desagreable (pas dit au revoir au retour) A 600 dirhams, la moindre des politesse est de saluer ses clients

Points positifs: Beautiful property, great restaurants, stunning grounds and superb staff who were all incredibly friendly and welcoming - can’t fault it!

Points positifs: La gentillesse ,la politesse du personnel

Points négatifs: Tout était parfait

Points positifs: séjour très agréable dans un cadre magnifique

Points négatifs: le massage avec une personne qui s'est présenté comme thérapeute. Ce n'est pas ce que je recherche en venant au sein du spa d'un hôtel j'avais demandé un massage soutenu, certes, mais pas un massage douloureux. Il a appuyé très fort, et lorsque je lui ai demandé de faire moins fort, il m'a dit : "non, vous verrez demain, vous serez en pleine forme" le lendemain et le surlendemain, j'avis de vraies douleurs au dos, comme des ecchymoses;

Points positifs: L’hôtel est magnifique, les piscines sont splendides, la décoration est typique, le service est parfait. Nous avons bénéficié d’un surclassement dans une suite qui était immense avec une terrasse avec vue sur piscine. Le rêve ! Le petit déjeuner est somptueux : jolie présentation, les pains et les viennoiseries sont délicieux, un immense choix tant de mets salés que sucrés avec les traditionnelles moufletas et beignets marocains notamment.

Points négatifs: L’eau des piscines et du jacuzzi est glacée alors qu’il faisait un temps de rêve.

Points positifs: The pool area was beautiful. Hotel in a good location with nearby restaurants- essential as the hotel service was so terrible

Points négatifs: The worst service I’ve ever experienced.Requested tea at breakfast 7 times before it arrived. Ran out of towels at the pool. Had to ask for a broken glass next to kids pool to be cleared up 3 times before all large shards removed. Salad/sandwich lunch took over an hour and usually a mistake with order or item missing. Over 30 mins to check in Service issues were endless. Block of rooms by lift 3 are next to an external disco. Super loud till v late at night. When I asked to move room after a sleepless night they refused 3 times. Was only when I said I would take my bedding and sleep in the corridor of a quieter part of the hotel that they gave me another room (still charged me for the sleepless night).

Points positifs: Emplacement Décoration de l hôtel Parfum Chambre refaite à neuf de très bon goût

Points négatifs: Chambre très bruyante , travaux le jour et face à 2 discothèques la nuit... Suite à nos demandes aucune proposition de déplacement ni geste commercial. Expérience désagréable

Points positifs: location was good . easy walking distance to souks and medina .

Points négatifs: the hotel is quite outdated and looks very tired . was given a room in a new extension . electricity kept cutting out . no hairdryer in room . after aome 2 hours in the dark they finally decided to move us but to a floor where the lift did not work . after further complaints they moved us to a suite . good but not very clean . service in bar area very slow and no attention to detail . on check out we were given a bill that included items that we simply did not have . card machines did not work - check out took 45 minutes . staff just not managed and managers shy away from responsibilities . Not really a 5 star hotel

Points positifs: Amazing facilities and design. The So Lounge was fabulous

Points positifs: Amazing hotel, very clean , authentic as well as modern

Points négatifs: Nothing

Points négatifs: The staff was terrible. I prepaid the room for my parents as a gift and the hotel did not want to let them in, as they were not in possession of my credit card. This ruined our long planned weekend. There are many great hotels in Marrakech, better avoid that one.

Points positifs: Location and service are great

Points négatifs: Rooms and bathrooms need to be refreshed for this type of standards

Points positifs: La piscine, les piscines même et ses alentours (beaucoup de sièges pour se coucher au soleil). La chambre était agréable, le couchage correct.

Points négatifs: A l’arrivée : le coffre dans la chambre ne fonctionnait pas, la télécommande non plus. Dans la salle de bain, la robinetterie est un peu cassée. La chambre était très bruyante.

Points positifs: Le petit déjeuner et le service était top .

Points négatifs: La consiergerie , ne donne pas de conseil et il est très difficile d’en les avoirs un téléphone de la chambre.

Points négatifs: Impossibilité d avoir des transats au soleil sans parler des serviettes ...en gros , il faut donner de gros pourboires au personnel pour être servi correctement. Les appétits le soir sont mal servi , nous demandons de l eau pétillante et nos avons de l eau plate , nous obtenu ce que nous voulions au bout de 4 demandes !!! La personne qui gère les relations clients n’est pas à la hauteur de la tâche , grand sourire , mais totalement inefficace.

Points positifs: L’emplacement et le personnel très accueillant souriant

Points négatifs: Spa payant y compris hamam sauna et piscine intérieure, salle de fitness ridicule pour un hôtel de 340 numéros Pas d’occupation pour les enfants et jeunes

Points positifs: Big rooms, beautiful grounds, staff discrete and very efficient.

Points négatifs: Food rather limited choice and expensive. Alcohol VERY expensive - equiv of £7 for a small bottle of beer.

Points positifs: After an initial problem with the car we booked to collect us from the airport not being there and an argument over what happened, the staff did their best to rectify our opinion of the hotel and we left having thoroughly enjoyed our stay. The rooms were huge and very comfortable with all amenities and fabulous bathrooms. There is an amazing pool. We tried two of the restaurants and both were good, although the Italian could do with a more extensive menu. The breakfasts were fabulous. The location is great and we walked into the old town every day.

Points négatifs: Some people may be put off this property as it is next door to a casino but we did not hear anything from it and this should not put people off.

Points positifs: Lovely building, pool and gardens. The decor and ambience is luxurious, large spaces with lovely art pieces on the walls. On a whole staff were attentive and helpful. Indoor pool and oriental spa were great for relaxing.

Points négatifs: Only very minor details that are in contrast to the 5 star expectations. Ordered a Salad Niçoise, the tuna was from a can, not what you expect at this level of hotel. Suite had everything except some basics like an iron or a kettle, meaning constantly relying on room service. Soundproofing could be better.

Points positifs: Tous ... Le jardin, l'architecture .... a la perfection.

Points négatifs: La tête de lit non fixe qui bouge et dérange

Points positifs: The palace hotel and grounds is beautiful. Location is perfect. The pictures online didn’t do it justice! It’s even better in real life. The room is very spacious and lots of storage space to put things away. They have 3 restaurants inside the hotel and they are all great with lovely food. The spa with indoor swimming pool is a good place to relax after walking in the Médina. The hotel offers free shuttle from the Airport to the hotel (and vice versa) and this was a great service.

Points négatifs: I would say that 95% of the staff member are extremely polite and willing to help. But we didn’t have such a great experience with the other 5%. On a few occasions, some members of the reception team were rude to us and appeared snobby and impatient. At one point- I asked a lady at the reception to print our flight tickets and she was visibly annoyed. In a 5* hotel, that level of service is unacceptable. Secondly, the breakfast service needs reviewing. There were pigeons on everyone’s tables because the plates were not being cleaned away quickly enough. Pigeons are disease carrying, and should not be marching around the tables. Finally, a smaller point but important feedback for a 5* hotel! The shower in our room at the Palace was very low pressure. We’d like a strong water pressure, not a drizzle.

Points positifs: Our hotel rooms were very nice.

Points négatifs: Not a lot of options for breakfast, found the staff lazy and ignorant.

Points positifs: Spacieux, luxueux. Le parking privé sur place. Le spa.

Points négatifs: Accueil moyen à la réception.

Points positifs: Endroit magnifique d’une propreté exceptionnelle.

Points positifs: Le confort, la localisation, la propreté, la sympathie du personnel

Points négatifs: Rien du tout

Points positifs: The size of room.

Points négatifs: They still haven’t repaid the money they held on my debit card for incidentals on check in - which was almost a month ago. They charged me separately on check out for my incidentals. So this property currently owes me over £160

Points positifs: Breakfast was amazing and outdoor seating area very nicely decorated

Points négatifs: Bed was too hard and pillows too soft

Points positifs: Comfort, location, restaurant

Points négatifs: Spa lady did not give us a towel which I have asked for my 11 year old daughter for swimming pool, it was really rude. She said it's only for spa use and then actually gave the towel to another lady though for swimming pool use... We would not ask the spa towels, but they did not have any spare towels near swimming pool during that afternoon unfortunately..

Points positifs: Staff vey friendly & cooperatives special thanks to Adil very charming & responsive waiter in the restaurant

Points positifs: Location and staff.

Points négatifs: The cushions weren't the most comfortable.

Points positifs: Hotel location was perfect In the middle of everything Mall , restaurant, coffee shops ....

Points négatifs: Nothing

Points positifs: Très bien aimé dans la globalité !!

Points négatifs: Un peu cher le snacking

Points positifs: Établissement bien placé . Personnels très bon. L’accueil par khalid est vraiment très agréable. Je recommande cet hôtel .

Points positifs: Emplacement en plein centre ville Gentillesse du personnel Salle de sport conforme aux attentes

Points négatifs: Le petit-déjeuner n'est pas digne d'un hôtel 5 étoiles Les chambres sont vieillissantes Les équipements ne sont pas au RDV (1 seule piscine pour tout l'hôtel, pas assez grande et pas assez de transats)

Points positifs: bonne situation géographique pour visiter la ville et se ressourcer au calme. la chambre était spacieuse et agréable. piscine était petite mais correcte pour les enfants. le buffet du petit déjeuner est magnifique.

Points négatifs: le buffet du petit déjeuner est trop en hauteur pour des enfants. la carte du restaurant est très limitée pour les enfants et les adultes. les longs couloirs pour rejoindre les chambres après une journée en excursion paraissent encore plus longs ! la climatisation des chambres est trop forte mais pouvait être éteinte !

Points positifs: Staff was friendly, good location, breakfast buffet was good to get morning started (especially the omelet station), and room was decent sized.

Points négatifs: Noises throughout the hotel in early afternoons (perhaps due to maintenance) and furniture needs some updating.

Points positifs: L’accueil et l’amabilité du personnel. La situation géographique.

Points positifs: Tout était parfait

Points négatifs: La propreté

Points positifs: Well designed hotel with nice atmosphere and spirit, opportunities in the hotel area to spend time (either on yoga lessons, in gym, or by pools, or in the bar, etc.). Good located - not too close to the down town, but up to 10-15 mins to many different places in town by taxi. Willing staff in hotel and also mostly in other services in the city (except app. half of taxi driver - be careful to pay sufficient price agreed in advance - e.g. taxi from hotel to Jemaa squere without traffic not more than 20 dirham). And of course - amazing city with specific atmosphere, many unusual places, and great food in maroc, france or mediterran restaurants.

Points négatifs: Ignored our additional asks to have a quiet room not on ground floor. Just after more than one hour walking from the room to another, visiting five different rooms we found one not in noisy area (means waterworld or building area in front of your window), but still on ground floor. Disorganised staff and system (mostly on the reception). Except one person (sorry I forgot her name, really "angel" person) the rest of the staff mostly didn't know what and how to do, more less the same in breakfast area. Not clean room (e.g. staff missed vacuum cleaner). Pools not in top shape (e.g. missed mosaics on bottom floor).

Points positifs: The restaurant stuff were cool

Points négatifs: The reception was so bad they never answer the phone they let me be late to the airport for check out

Points positifs: Nothing

Points négatifs: The cleaning staff entered my room despite the sign: Do not disturb. Despite asking explanations, over and over, nobody has aver been able to give me an answer. Very disappointing. I think it’s a place to avoid

Points positifs: Professionnalisme du personnel

Points positifs: Great Gym, very clean with lots of great equipment. Beautiful pools, lots of quiet room to sit and walk on property. Breakfast was delicious, clean, very well attended with every option I can imagine.

Points négatifs: Dinner and lunch options are very limited, take a taxi to another restaurant. A bit of a sewer odor upon entering some of the buildings. Otherwise outstanding.

Points positifs: C’est un énorme complexe avec une belle piscine et 3 ou 4 restaurants. Les chambres sont confortables et de bonne taille.

Points négatifs: Les queues interminables au buffet du petit déjeuner quand tous les clients de l’hôtel se retrouve au même endroit au même moment!

Points positifs: Beautiful. Like walking around an art gallery

Points négatifs: Nothing

Points positifs: The staff at the kids club.

Points négatifs: Horrible 5 stars hotel... It's should be 3 stars or less. They have no idea about hospitality. Snagged towels in the suites, Antes and insects in the rooms, no hair dryer, lights are not working in the rooms, very poor breakfast buffet and repetitive, poor management..... We have the worst experience ever as family and I do not recommend this hotel to anyone of my frnds... And booking.com should get a real description and check it with the facility if it exists or not before putting it on the website. Thanks