Hôtels à Oumnass

Points positifs: The most relaxing place possible. Don’t let the road there put you off!

Points négatifs: Nothing

Points positifs: La vue et l’emplacement en pleine nature, la gentillesse du personnel, les aménageants extérieurs et l’architecture du bâtiment. Tout est magnifique.

Points négatifs: La route d’accès à l’ hôtel très chaotique, mais seulement sur une petite distance.

Points positifs: The view was incredible during sunrise and sunset. The brutalist architecture was a little bit of a put off at when booking but on arrival it was beautiful amongst the landscape and the design of the garden. The staff were very attentive to us so much that when we arrived just minutes before sunset they ushered us to enjoy the golden view along with complimentary tea and biscuits before checking us in, that little touch of care was wonderfully appreciated and set the tone for the rest of our stay.

Points positifs: Un véritable hâvre de paix où le personnel est au petit soin. Courez-y vite!

Points positifs: Tout. Le personnel particulièrement agréable.

Points négatifs: Des petits détails

Points positifs: Tout était parfait, un séjour paradisiaque avec le personnel aux petits soins. Une vue à couper le souffle! Un véritable havre de paix. Excellents repas et super massages

Points positifs: Staff Location Design & architecture Room comfort Calm area Activities (hiking, moutain biking)

Points négatifs: Not enough variety in food

Points négatifs: The restaurant is very poor.

Points positifs: Magnifique, d’un calme irréprochable, vue imprenable sur l’Atlas, LE TOP!

Points négatifs: Une carte de restauration un peu limitée en choix...

Points positifs: Déco très réussie, vue splendide, un grand calme propice à se ressourcer.

Points positifs: Le site est exceptionnel: l'architecture, la vue et la quiétude du lieu. Le personnel est aux petits soins et d'une grande gentillesse.

Points négatifs: Des petits détails. On ne trouve pas l'équivalent d'un bon pain au petit déjeuner (même si l'offre est originale). Au niveau cuisine, à côté d'excellentes préparations de la gastronomie locale, certaines préparations manquent de maîtrise (par exemple, des pâtes trop cuites ou un gratin dauphinois froid!).

Points positifs: Tres bien accueillit dommage que le soleil n etaient pas present. Super endroit et tres bien mangé

Points positifs: Tigmi consists of a nice structure that probably has had its best times in the past. Despite its good position and its facilities, it is run down. Also, during our stay in a high season, we were almost the only guests.

Points négatifs: Prices are too high considering the service and the attentions they offer. The management is poor, no attention is given to cleanness and breakfast for example is far below Moroccan average. Just a little example: eggs are part of the regular breakfast, also in hotels that charge half of Tigmi's price. When checking out, the management charged us two extra taxes that were not mentioned in the booking conditions. The whole setup gives no idea about Moroccan hospitality. It is a wannabe luxury resort.

Points positifs: BED AND BEDSHEETS CONFORT WELCOME SWIMMING POOL

Points négatifs: BEDROOM DECORATION (CARPET ON THE WALL)

Points positifs: le cadre et la gentillesse du personneL ET SURTOUT LA PISCINE CHAUFFEE EN PLEINE AIR !

Points positifs: L'emplacement, au fin fond d'un village au sud de Marrakech, et tant la partie restorée que la partie neuve, en pisé. Jardins magnifiques, piscines superbes, avec vue au loin sur Marrakech.

Points négatifs: Le repas en dessous de ce à quoi on pouvait s'attendre (semoule du couscous trop cuite) et petit déjeuner pouvant être amélioré (très bonnes crêpes ceci-dit, et excellent miel au beurre).

Points positifs: I loved the naturalness of the place. Just on the right side of unkempt! It was a real treat to have the fire lit in our room at night. The evening meal was superb, the French Morrocan fusion was a triumph. The best food of our entire holiday

Points négatifs: I was very cold in January, so would've preferred to eat inside for breakfast

Points positifs: L architecture et environnement

Points positifs: Excellent Manager. Stylish location and facility. Very quiet and peaceful.

Points négatifs: Some of the lower staff is not particularly attentive.

Points positifs: I love this place, not too far out to go in and out of Marrakech, fabulous massages, and great pool.

Points négatifs: It could do with a little TLC re. paintwork

Points positifs: When there was a photo shoot group staying the breakfast and buffet lunch were good. When they left there were only us and one other couple in the hotel and the breakfast deteriorated and lunch was off the limited menu only. The pool was heated and clean. The staff were very obliging but poorly trained.

Points négatifs: General management was poor . In need of a shake up. The mountain bikes were lethal. The whole place had a need of a bit of tender loving care.

Points positifs: It is very pretty, with all you need.

Points négatifs: Nothing we didn’t like

Points positifs: second year running at this divine, delightfully small and in-hotel like place. Was lovely to see the same very helpful staff as last year and Jean-Paul, who was very welcoming. Thoroughly re-charged the batteries and will be returning.

Points négatifs: only criticism would be the plumbing - could be updated!

Points positifs: Le personnel est très sympa

Points négatifs: Les voisins bruyants

Points positifs: This hotel is luxurious, the room was spacious clean and comfortable. Toilet and shower were spacious and luxurious. Staff were helpful. Breakfast was one of a kind, many varieties and delicious things were available. The hote has several swimming pools including one huge indoor. Large gem lounge was also available.

Points négatifs: Noise can be heard from next room, walls need more insulation.

Points positifs: This is a nice hotel in a good location. Nice pool area and conveniently located. Comfy beds and nice rooms.

Points négatifs: I was very upset about how I was treated initially when I turned up with a Moroccan friend. He was treated appallingly as a second class citizen. He essentially wasn't allowed in the hotel. Also I had to request a room change as the first one was so noisy from a nearby nightby nightclub.

Points positifs: All staff we met were exceptional and went out of their way to make us feel comfortable. We got a room upgrade thanks to Tauria and Nora. Room was spacious, pool area was exceptional and location was superb. I look forward to going again.

Points positifs: Confort Situation géographique

Points négatifs: Longue File d’attente à la réception

Points positifs: Le petit déjeuner est très varié, le personnel est très serviable rapide et efficace et toujours à l'écoute du client.

Points négatifs: L'ambiance à la piscine est horrible, une partie de la journée je précise.... Une musique sympa qui débute à 11 h calme tranquille et puis vers 13h30 14h la on ne sait pas ce qui se passe mais on passe en mode discothèque musique de boite de nuit le volume et infernal on entend même plus la personne sur le transat d'à côté quand elle vous parle.... Le nettoyage des chambres est aussi à revoir, j'ai fait tombé un petit bout de papier par terre le 1er jour de mon arrivée à mon départ 4 jours plus tard le papier était toujours à la même place....

Points positifs: La propreté.la piscine interieure gratuite

Points négatifs: Piscine exterieure non chauffee

Points positifs: The room was comfortable

Points négatifs: The service was horrendous, I was there with a wedding party and all of us felt the same, every person felt the same , they kept saying that this is a five star property but never delivered! We all had altercations with managers etc but still had to carry on as had no choice ! This is not a hotel I would prefer ever and happy to share this with 100 people in my party that were there! A shame! The hotel needs to get to do a lot more to get me back there! Overall I am disappointed with their check in staff, managers ( I had a run in with their guest relations manager murad who was absolutely not a manager but in the power of a very rude and unruly person at the bar, I still have the receipts to prove he was trying to make me look like I have cheated him whereas he was just being a very rude and unwelcome person! , On another note I spent 45 minutes trying to get an undercooked omelette for my wife as this 5 star property has 2 electric stoves to meet demand with a very long queue! All in all I am so disappointed, disgusted and unhappy that and so are the 100’s of people that attended that wedding that I will never come back to this hotel or indeed Morocco!!!

Points positifs: Les chambres au top ..! Petit déjeuner bien mais beaucoup d’attente au niveau des msmen toute seul la fille pour tout l’hôtel elle était débordée 12 min pour 2 msmen sa fait beaucoup mais je lui en veut pas elle pouvait pas tout faire

Points négatifs: Rien au top je recommande .. malheureusement tomber dans la période du corona virus donc j’ai du partir 1 nuit avant ..!

Points positifs: Nice setting.

Points positifs: The resort has a beautiful landscape, the pools are nice and quite.

Points négatifs: The property is far from everything. The room was not cleaned properly, like the floor wasn’t mapped during our staying.

Points positifs: Ayez la chance de connaître Hamza, un excellent animateur, le meilleur du monde. Personne très à l’écoute et qui rend le séjour encore plus agréable. Merci pour tout la famille!

Points positifs: Staff was amazing and very helpful. Food was delicious and environment was relaxing :)

Points négatifs: It would have been great if swimming pool was heated and pool table was part of all inclusive.

Points positifs: Nous avons été très bien accueillis, le cadre était parfait! Hôtel idéal pour être en all-inclusive. Ce n’était pas notre cas malheureusement.

Points négatifs: Ce n’est pas un point négatif mais nous aurions apprécié avoir la navette le soir pour le centre-ville qui se situe à environ 20min.

Points positifs: Arquitecture.

Points négatifs: A 5* Hotel but services are of a 3* Hotel. Very poor quality of Service, food was very bad in all Restaurants. Dirty rooms, no towels and toilet paper, every day we had to ask for.....

Points positifs: Very Comfortable Room, Clean and the staff are very helpful

Points positifs: Propre

Points négatifs: L emplacement la chambre

Points positifs: Séjour parfait Merci pour l'accueil et la gentillesse des personnels .

Points positifs: - Beautiful - Spacious - Nice amenities overall

Points négatifs: - Improve the gym please!

Points positifs: Service cadre personnel le tout

Points positifs: Paisible calme pa.besoin de sorti de l hotel

Points négatifs: Nous avions demandé la navette à l d'aéroport pour notre arrivé mais.pas vu

Points positifs: L’accueil et l’amabilité du personnel. La situation géographique.

Points positifs: Tout était parfait

Points négatifs: La propreté

Points négatifs: - Unfriendly staff - they asked for total payment upfront until I insisted for deposit only - Not even a common communication system between parking and front office, we had to wait until the security had to call reception to get a confirmation, same upon leaving the hotel, kept us waiting until communicating with their talkies... - Requested ironing material, got a very dirty iron and a table with the surface completely shredded... - No hand towels in the room, requested and they told us they don’t have any left in the whole hotel !!!! Received the day after, only one hand towel !!!! - water glasses remained unchanged after room service even if they were used... - summary : very poor facilities and service for the price :250eur per night !!!

Points positifs: Staff excellent and ready to help.

Points positifs: I loved the interior, the staff, the breakfast and it was a wonderful place to relax. Many things to do - yoga, gym, a lovely bar and restaurants! Definitely would love to stay again!

Points positifs: La disponibilité du personnel la piscine chauffée la chambre calme Un grand merci à Fatima notre femme de ménage

Points négatifs: Les prix onéreux des boissons

Points positifs: C’est un énorme complexe avec une belle piscine et 3 ou 4 restaurants. Les chambres sont confortables et de bonne taille.

Points négatifs: Les queues interminables au buffet du petit déjeuner quand tous les clients de l’hôtel se retrouve au même endroit au même moment!

Points positifs: The room was comfortable, air conditioning didn’t seem to do very much but overall, actually didn’t bother us. Breakfast buffet was great and really helpful staff :) Pools and Lounging areas were also well looked after and staff very attentive if you needed anything. It’s quite a large resort so you never feel like the place is crowded and we always had space within the hotel - be that at breakfast, around the pool or even in some of the quieter areas of the lobby. Great for relaxing and getting away from the hustle and bustle of the old town, whilst enjoying some sunshine!

Points négatifs: There was actually very little that we didn’t like - overall the resort covered exactly what we needed it to. The only (very!) minor comment would be that it was slightly further away from restaurants and attractions than we anticipated. Central Gueliz and also the Hivernage areas were easy enough but around 20/30 minute walk so bare that in mind if you’re reading this :)

Points positifs: We enjoyed our stay in the hotel. The rooms are specious, the heated swimming pool was really nice for winter months, and the breakfast buffet was really good even for the kids. I also would like to thank you the personal, especially the receptionist Mohssin, for their professionalism, responsiveness, and willingness to help with all the questions we had.

Points positifs: Le service du personnel aux petits soins des clients comme Fatima aux Crêpes le matin et Saïd et Karim au petit déjeuner Et Saïd à la réception Nous reviendrons!

Points négatifs: La carte de l’orangeraie un peu courte pour un long séjour

Points négatifs: The staff were aggressive and the lady manager was absolutely horrible and had an attitude, when i complained about her staff! She didn't offer a solution to resolve the problem!

Points positifs: L’emplacement

Points négatifs: Le fait qu’il n’ont pas pu gérer l’énorme bruit créé par la chambre voisine qui étaient les musiciens de leur boîte de nuit.

Points positifs: Hôtel agréable, personnels au petits soins !!.. des portiers, concierges aux femme de chambre merciii à tous !!! équipement et emplacement au tooop!!! Merci à Loubna et Zora du kids club qui mettent tout en œuvre pour que les enfants et les parents passent un agréable séjour .. merciiii infiniment

Points négatifs: Toute la restauration est à revoir !!!!!! Snacking pool, room service et restaurant du so exorbitant et pas goûteux !!!! Exception ..Le restaurant l’orangeraie Et le petit déjeuner sont super!!

Points positifs: Location and staff

Points négatifs: Dinner are over price and not so good!!

Points positifs: Petit dejeuner etait la seule chose digne du 5*

Points négatifs: 1. La salle de sport. Trop peu d'appareils. Appareils en panne. 2. Personnel envahissant et réclamant des pourboires à tout va. Surtout les serveurs au petit dejeuner. 3. Matelais bosselé indigne d'un 5*

Points positifs: L hôtel est bien placé et idéal pour affaire et se détendre . Le petit dejeuner est un pur bonheur .

Points négatifs: Le personnel hautain

Points positifs: The whole place is beautiful, the staff are very friendly

Points négatifs: Nothing absolutely loved everything

Points positifs: The staff where amazing.

Points négatifs: Slightly expensive.

Points positifs: Good coffee, comfortable areas to sit outside, friendly staff. Easy to get around and nice neighbourhood location.

Points négatifs: Can’t think of anything negative!

Points négatifs: La connexion wifi était horrible. J'avais l'impression de dormir sur du ciment

Points positifs: J'ai bien aimé l'endroit, c'est vraiment bien. Le personnel de nuit n'est pas très agréables. J'imagine. Le petit déjeuner n'était pas inclus alors ils m'ont fait payer

Points positifs: Tout est vieux. Le service est horrible

Points négatifs: Service à la clientèle. Salle de bains. Il n'y avait pas de serviettes. Le petit déjeuner inclus dans le prix, mais il faut quand même le payer

Points négatifs: Très mauvais service client... nous n'avions qu'une personne avant nous pour faire l'enregistrement et nous avons dû attendre au moins une heure ! Il faisait chaud à l'hôtel, très mauvaise la climatisation dans la chambre. Nous ne reviendrons pas dans cet hôtel, c'est sûr

Points positifs: Pas terrible Tout

Points positifs: Location View

Points négatifs: Food Staff

Points positifs: Halal Food . The manager was very nice. The stuff was very good. I recommend this place

Points négatifs: Everything was perfect

Points négatifs: nourriture, piscines très froides

Points positifs: The staff were friendly, polite and always ready to help

Points négatifs: The SPA was not included in the price

Points négatifs: Impossible de dormir avec leurs travaux tout les jours a 8h / 9h du matin les murs tremble.

Points positifs: enregitrement chalereux avec Mr Jouadar qui etait a la reception. Mr Ijoui du restaurant qui etait professionnel et qui a pris soin de mes parent. merci bcp a Mr jouadar et Mr ijoui qui etaient tres accueillants

Points positifs: Hôtel Simple merci à meryem réception

Points positifs: Hospitalité, propreté, room service

Points négatifs: Eau de la piscine très très très froide!!! Impossible de s’y baigner ! Température Max de l’eau 10 voir 12 degrés! Ils ne chauffent pas les piscines dans cet hôtel! Malgré les 30 degrés extérieur impossible de plonger! C’est juste glacé !!! Faites attention avant de réserver! C’est le seul Mogador sur les 5 autres qui ne chauffe pas leur piscine! Tout est payant: eau,thé,repas etc etc ... Personnel super sympa. Personnel petit dej très sympathique ! Buffet varié

Points positifs: I want to deeply thank you for the Amazing service I've ever seen. Everything was beautifully done and especially the birthday party it was more than we had imagined it was perfect. Many thanks to Zakaria for his great efforts and all the crew working with you.

Points négatifs: L'équipement dans les chambres rien à voir avec les 5 étoiles

Points positifs: Les jardins et la grande salle de reception.splendide!!!

Points négatifs: La literie pour un 5 * pas á la hauteur, le linge de bain jauni par l,usage, oas de paigneoires et pantoufles de bain. On marche pieds nus!! Chambre manque de fraîcheur salle de bains grande belle mais pas fraîche....

Points positifs: I like the massive pool and the friendly staff.

Points négatifs: No cashpoint, no clubs or wine bar.

Points positifs: La gentillesse des personnels. Un grand remerciement également a meryem et omaima pour leurs écoutes .

Points négatifs: L’accueil a l hotel est tres froid pour un 5 étoile

Points positifs: The pool area was beautiful. Hotel in a good location with nearby restaurants- essential as the hotel service was so terrible

Points négatifs: The worst service I’ve ever experienced.Requested tea at breakfast 7 times before it arrived. Ran out of towels at the pool. Had to ask for a broken glass next to kids pool to be cleared up 3 times before all large shards removed. Salad/sandwich lunch took over an hour and usually a mistake with order or item missing. Over 30 mins to check in Service issues were endless. Block of rooms by lift 3 are next to an external disco. Super loud till v late at night. When I asked to move room after a sleepless night they refused 3 times. Was only when I said I would take my bedding and sleep in the corridor of a quieter part of the hotel that they gave me another room (still charged me for the sleepless night).

Points positifs: Tout était parfait ! Et un grand merci à chaimae et Rachid ! Personnel très à l’écoute et nous avons eu toujours eu que des réponses positives à toutes nos demandes même les plus compliquées

Points positifs: Amazing facilities and design. The So Lounge was fabulous

Points positifs: Le site est magnifique, la chambre est très belle.

Points négatifs: Le service n'est pas à la hauteur. On attend beaucoup (dans les restaurants notamment et piscine)... Sauf le room service qui est très rapide. La chambre donne sur une boite nuit et n'était pas du tout insonorisée. Il faut demander une chambre qui ne donne pas sur ce coté là.

Points positifs: Les chambres et le lit

Points négatifs: L’éloignement de la chambre il faut énormément marcher pour arrive à la chambre Trop trop d’attente pour changer de chambre et pas de délais précis malgré la fatigue du voyage Du coup j’ai décidé de garder la même chambre et le lendemain à 9h début des travaux bruit de perceuse sur le mur etc... De plus une femme viens ouvrir ma chambre sans autorisation et quand je lui dit c’est quoi ce bruit on ne peux pas ce reposer tranquillement avec le prix de la chambre qu’on paye... Elle me répond pas la semaine y’a que le dimanche qu’on fait pas les travaux !!!!!! Du coup je me suis plein encore et du coup ma finalement changer de chambre, je me suis retrouvé à refaire mes valises car j’avais tout déballer et ranger dans les armoires j’ai trouver ça très désagréables De plus on m’a annulée mon vol et l’accueille me demande de pas repasse pas booking et que si je passer par eu il me ferait une remise du au désagrément qu’il y’a eu J’y suis retourner et on m’a fais la chambre à 210€ la nuit au lieux de 217€ sur booking et trouver ça injuste Je suis repartie

Points positifs: le cadre et la situation de l hôtel le confort des lits la propreté petit déjeuner copieux

Points négatifs: le service en général , la lenteur du personnel de la piscine les prestation avec la suite opéra. le bar pas approvisionne, pas d ouvre bouteille,6 capsules offertes pour 3 personnes pour 3 jours , DOMMAGE !!! le jour du départ pas de concierge pour les bagages!! Salle du petit déjeuner trop sombre

Points positifs: Hôtel vraiment magnifique!!!!

Points négatifs: Le temps d’attente pour être servi au bord de piscine. 30 min juste pour une boisson

Points positifs: Le lit

Points négatifs: Les consommations sont très chers

Points positifs: The pool, rooms, food and public areas are what you would want from a five star hotel. The staff where excellent especially the butlers Zachariah and Mohamed. Nothing was to much trouble.

Points négatifs: It was French half term so breakfast was a a little chaotic.

Points positifs: L’emplacement est génial , j’ai bien aimer la suite qu’on a prise. Les clients à la piscine sont très désagréables heureusement qu’il y’avait un personnel très attentionné et réceptif. J’aimerai remercier Rachid , Younes, souleimain et bennajmoh. Très professionnel et chaleureux

Points négatifs: Accueil à l’arrivée froid Pas d’accompagnement à la chambre ni explication sur l’hôtel

Points positifs: Useful having the shuttle bus into town Large variety of food Great for families

Points négatifs: The reception staff could be a little bit more helpful. Getting more than 1 key card for a group of 3 people would be great.

Points positifs: Le personnel tres chaleureux, chambre spacieuse et propre !

Points négatifs: RAS

Points positifs: Le hôtel et super service excellent remerciement à toutes l’équipe de Palm plaza surtout hamza,abdelilah, Sofia et les autres staff de la réception et restaurations

Points positifs: Accueil chaleureux, personnel professionnel et aimable. Très bon rapport qualité prix. A recommander!

Points négatifs: Petit déjeuner basique

Points positifs: Hôtel très bien situé et bien entretenu avec des staffs PRO.Merci pour le service au étage et à l'acceuil.

Points positifs: Tout est ok.service de chambre impeccable et accueil très sympathique.

Points négatifs: Hôtel très sympa

Points positifs: Big rooms, fantastic facilities and lovely staff.

Points négatifs: Nothing!

Points positifs: Property was clean and spacious.

Points négatifs: Some staff a bit to over friendly to an uncomfortable level. Also receptionist told me they have no irons only an ironing service. Gave my clothes to the cleaners who told me she will give me an iron because ironing so much clothes will be costly. The cleaners were good and honest people and very kind.

Points positifs: Staff very friendly and courteous. We only had breakfasts at the hotel but they were excellent, the fresh omelettes were amazing kudos to the chef

Points négatifs: Didn’t have much negative to say about the hotel.

Points positifs: A great 5 star hotel with a convenient price, I recommand !

Points positifs: Happy stat friendly staff hôtel fantastic

Points positifs: Amazing

Points positifs: Nice hotel And staff fantastic specially Hamza in the reception good restaurant

Points positifs: After reading a lot of mixed reviews before and after booking, we wondered whether we'd made the right choice before we arrived. This hotel absolutely smashed and surpassed our expectations, and this was pretty much down to the wonderful staff. They work long hours and so hard to please every body. We didn't meet a single person who didn't speak great English and they all had a great sense of humour and went out of their way to chat with you and offer their help. The rooms were not exactly 4 star but they were comfortable and we were happy with it. We didn't really have a view or a great balcony/outside area but we didn't need it, as the pool and restaurant/bar facilities were fab. There was constant food and drink available with all inclusive and the whole place was always spotlessly clean. The animation team are on the go all the time from breakfast to bed time and are all really great with guests, ensuring they are ok and having a good time. We were so happy we chose this hotel, it was a relaxing home away from home for our time in an otherwise hectic city!

Points négatifs: How difficult it was to leave!

Points positifs: Food was amazing and staff very kind and professional especially Adil in the front Desk.

Points positifs: Kenzi club was extremely clean, even in difficult times, Covid 19. Service from staff was excellent, they were pleasant and efficient but not over bearing. Would highly recommend this hotel and would certainly visit again. Shuttel bus to the Medina compensated for the slightly remote location.

Points négatifs: Couldn't fault the hotel at all. Not much outside of the hotel within walking distance but the very good Shuttle service to the town more than made up for this.

Points positifs: The food offering was genuine and versatile . Animation team was very friendly and respectful

Points négatifs: Overall, The staff was very rude. The housekeeper during the entire stay, did not give a damn about the Do Not Disturb sign and kept entering to my room at 9am for 4 days in the row. I gave 10 Dirham tips to leggile porter and the guy laughed at me .that was the only cash I had . I should have given him nothing . The cleanliness of the room was really the bad. They never removed the steins of the toothpaste for the sink and not even from the basin. Breakfast buffet : I was neglected by the Chef , he was too busy to take the order from the staff wearing the suit . I had to wait 10 minutes ti place my order and what he gave me was also wrong.

Points positifs: Location is good, quiet and not too far from the centre compared to some other out-of-town hotels, plus there is a free shuttle bus (but needs to be booked the day before). Staff are helpful and friendly. Animation team aren't too pushy like some other hotels. All inclusive food and drink are plentiful but nothing special. Decent sized heated swimming pool.

Points négatifs: Food lacks flavour and is a bit bland and repetitive after a few days.

Points positifs: Super hôtel, deuxième séjour au kenzi club et sans doute pas le dernier. Animations, réception, chambre. On adore !!! A très vite

Points positifs: C top

Points négatifs: Je veux remercie taha

Points positifs: Séjour parfait

Points positifs: Tres bien dans l'ensemble, sauf voisins de chambre tres bruyant la nuit.

Points négatifs: pas possible de dormir la nuit, car voisins tres bruyant?

Points positifs: Incroyable !

Points positifs: J’ai aimé beaucoup l accueil pendant le check in à base de the et pâtisserie marocaine . Upgrade reçu pour passage en suite et c était génial , lit très grand et chambre très grande . Personnel très gentil serviable et souriant . Piscine chauffée c est un gros plus et l ambiance très reposant ! J’y retournerai sûrement l’annee Prochaine

Points négatifs: Rien

Points positifs: Le personnel est de qualité . La nourriture est de t’es bonne facture

Points positifs: l'accueil réception est très agréable

Points négatifs: Les matelas ne sont pas confortable l

Points négatifs: La literie est nulle pour un hôtel 5 étoile les matelas sont beaucoup trop mou c est vraiment inconfortable a tel point qu on a pas pu dormir Le personnel de l accueil aussi qui sont pas au niveau à midi trente appelle au tel pour réclamer le retard sois disant le check out est a midi et la meilleure c est pour avoir le bon de sortie on vous laisse attendre pour une quinzaine de minute a la réception en attendant la vérification et l contrôle de la chambre L hotel commerce a se faire vieux

Points positifs: Excellent petit déjeuner Accueil et personnel très agréable Très bonne Situation géographique Stationnement pratique

Points négatifs: La possibilité de pouvoir fumer la chicha comme l'année dernière

Points positifs: Staff friendly. Excellent customer service. Very quiet atmosphere. Room was clean and tidy. Also cleaned regularly. Very safe place to be. Excellent choice of breakfast really enjoyed our stay.

Points négatifs: Le room service doit etre paye sur place et en cash! Pas possible de payer au check out

Points positifs: Everything

Points positifs: Le personnelle et la nourriture

Points négatifs: Trop trop de bruit ! Les chariots de femme de ménages font un bruit fou, quand elle déplace les chaises c’est à croire qui déménage l’hôtel !

Points positifs: Emplacement Chambre spacieuse

Points négatifs: Personnel non ponctuel Qualité de service très moyenne Chambre mal aménagée Murs faisant passer le son

Points positifs: Très bon emplacement et petit déjeuner très complet

Points négatifs: les femmes de ménage ne sont pas passées pour arranger la chambre

Points positifs: Personnel accueillant et au petits soins Chambre propre et confortable

Points négatifs: Le petit Déjeuner n'est pas du tout à la hauteur de l'hôtel

Points positifs: Pool, Room and the food

Points négatifs: Nothing

Points positifs: The room is big so is the bed. The hotel has everything it says it has. so there is a lot to do inside the hotel. swimmingpool spa all in good conditions

Points négatifs: the cleanness was not that good we found hairs in the bathroom. the staff member at the desk when we arrived was a bit arrogant. Overall the hotel looked like it had his best time 10 years ago. Was difficult to pay at the pool restaurant and Marrocian restaurant.

Points positifs: Personnel La restauration respecte tous les besoins et les goûts divers. Le calme

Points négatifs: Personnel très dévoué serviable souriant surtout ceux de restaurant et d animation .les managers de restaurant sont a l' écoute .surtout les 2 Mr âges . Chambre/suite ne répond pas à nos attentes meubles anciens qui ne se réfère pas u 5 étoiles ..pointer porte jardin en pane casse .manque d éclairage ds la chambre et même ds plupart des couloirs et sur partie terrasse donnant jardin piscine. On a contacter la réception afin de demander Room service pour prendre ptidej ds chambre car on avais un empêchement de ne pas se déplacer mais on étais surpris de ayer 160dh extra même si notre séjour étais ts compris .

Points positifs: Rooms were lovely. We had one on ground floor close to pool with garden &pool view

Points négatifs: Liked everything

Points positifs: Not far from the airport so only a short transfer required. The hotel provided a free shuttle bus to and from the main square where the market was. All the hotel team were very friendly and professional. Even when Morocco went into lockdown due to Covid -19 they were exceptional, especially as the hotel was going to close for a while and none of them guaranteed their jobs back. They could not have done more to help.

Points négatifs: There was nothing in the road the hotel was on, no nearby shops or anything so nothing to leave the hotel grounds for.

Points positifs: Tout

Points négatifs: Mon séjour se coïncidait avec l’épidémie COVID 20

Points positifs: Very clean and tidy

Points négatifs: Clean friendly

Points positifs: Séjour en famille pour la seconde année consécutive. Ravis de l'accueil, de la gentillesse de l'ensemble du personnel, des prestations et du restaurant. Merci à Shériff pour sa disponibilité et sa bienveillance. Merci aux photographes. Nous reviendrons!

Points négatifs: Rien

Points positifs: Les animatrices et le personnel sont très professionnel et on s’est bien amusée

Points positifs: Staff was amazing - all were so friendly, especially with our 2 year old. The food was excellent, bed was really comfortable. Animators were so engaging and enthusiastic, Salim was our favourite! We will definately return one day.

Points négatifs: It could have been cleaner - we found lots of dust and other peoples things under the bed. Kids club was a disappointment- broken toys,barely anything to play with! Looked like nothing had been upgraded for years. Staff were great though Coffee machines were giving you whatever they wanted - you would press for cappuchino and get a hot chocolate. Or just milk.

Points positifs: Hôtel idéal : 2 piscines, chauffée et non chauffée, bar et restaurant sur place, les buffets comprennent de nombreuses spécialités marocaines, l'équipe animation d'Oucine, Momo, Asmae, Rosa, Salim, Ayoub et Rico fait partager de nombreuses animations culturelles et dansantes pour une ambiance inoubliable et de folie, les chambres en riad sont grandes, propres et lumineuses. Le service de navette gratuite est vraiment appréciable (10 minutes jusqu'au centre-ville). Chaudement recommandé !

Points positifs: Really enjoyed my stay at andalou me and my friends had an amazing time. The rooms were spacious and the food was amazin.

Points négatifs: I didn’t like that we had to pay for swimming pool towels.

Points positifs: Je remercie l'équipe de Eden andlou pour leurs acceuil et leurs services les chambres au top la nourriture très très variés et délicieux un séjour de rêve a eden andalou demandé iham geust relations manager pour tout information toujours disponible souriante un grand merci pour elle

Points négatifs: Proposer des prestations sans alcol

Points positifs: All Staff are extremely friendly and always willing to help and out a smile on your face. Momo, fifi, rosa, asma chérif, Rico, Ahmed, ayoub and salim All from the entertainment team were absolutely amazing. Hotel room was fantastic spacious and clean. The food was varied with lots of traditional choices and variety. Would definitely visit again.

Points positifs: Near to train station, excellent breakfast& dinner but refrigerator!!

Points négatifs: WIFI Needs improvements

Points positifs: Location

Points négatifs: The wifi not working tv also it's smells up to the fifth floor the stuff are rude everything needs to be updated.

Points positifs: Grâce aux personnes très gentilles et accueillant surtout le maitre d'hôtel, son staff et la femme qui est la responsable auprès de la clientèle.

Points négatifs: Le personnel non accueillant a notre arrivée. Dommage les travaux débutants tôt le matin. Manque un professionnalisme concernant les femmes de ménage.

Points positifs: Hotel is not so bad, but not maintenained and not clean.

Points négatifs: Cleaning service is very bad, the reception crew is something that does not belong there.

Points positifs: Location is ok, nothing special. Hotel looks nice on pictures (only).

Points négatifs: Stuff is rude and not friendly. Cleanining service is very bad.

Points positifs: Location

Points négatifs: The service, the rooms smelled of damp, air conditioning didn't work I changed room 3 times and the rooms was same, I checked in at 22:30 till I got settled in the room I stayed in was at 01:30 even the room service fones didn't work,

Points positifs: I had the place where to stay. Cleaners ladies very friendly

Points négatifs: Check in was taking about 15min. The place is in the middle of contructions so half of equipment was not available. :( Diner in restaurant was a joke! 150drh for tomato onion salad,main dish just meat! Desert chopped orange ! Seriously?? Lift very dirty,95% staff not speaking english at all

Points positifs: Le personnel était vraiment accueillant et a notre disposition

Points négatifs: Les escurtions proposées sont cher à faire seul sans l hotel et le prix de la navette avec l hotel cher mieu vaux prendre le bus à 3 € par personne

Points positifs: La piscine

Points négatifs: L'internet et la climatisation dans les chambres

Points positifs: Only location is good but hotel is old and it looks like owner does not want to invest any additional penny. As is hotel since 1980 you can imagine it?

Points négatifs: At first we were charged some extra euro for unknown reasons ?? Old hotel & I mean it plus there is no parking ..... And as location is good and full of cars. So it's very very hard to find place and you have to barge even with parking guards which is complicated and hotel does not care so I believe parking option must be removed so noone will be fooled by this option which is not available. plus there is always some construction around hotel which is annoying, Lastly some stuff are mega rude and breakfast is absolutely a joke for hotel 4* Plienty of bread Yagourt de 1dh, what a shame ?! Extremely poor breakfast. In brief highly not recommanded hotel

Points positifs: i liked location room is very good and big

Points négatifs: location it is very good but they ned so many thing changed at shawer very sold

Points positifs: Pas grand chose

Points négatifs: Tout devrait être rénové !

Points positifs: Le personnel est au top!! Un professionnalisme exemplaire!!

Points positifs: Have been many times and every time it’s amazing, very relaxing and excellent team with very attentive service

Points positifs: Liked everything about the hotel

Points négatifs: Can't think of anything.

Points positifs: Nice hotel, restaurant is very good, we liked everything we tasted

Points négatifs: But, all in all, it is not Four season standard, in my opinion. First, the pool is not clean enough, my kid got eye infection there ( Sam sure as it was the last hotel during our vacation and the incubation period confirms this). Second, somebody stole my Valentino shoose in the SPA and the security came only in 1 hour. They said they guess these were 2 ladies who are leaving the hotel now... Why couldn't they stop them earlier? Third, the SPA treatment was les then mediocre for both me and my husband... Once again, not the level you can expect in such a hotel. My conclusion, they pretend to be Four seasons, but they don't...

Points positifs: The rooms, facilities are amazing. The staff are very helpful and we were well attended to during our stay. The restaurants offered really good quality food. The room service was great too.

Points positifs: Friendly staff

Points négatifs: They were excellent all the way

Points positifs: Lovely pools and facilities

Points positifs: La bienveillance du personnel

Points négatifs: Le guide de la Medina, trop politique, sectaire, historiquement correct, sans plus.

Points positifs: Friendly staff, lovely food, stunning pool

Points négatifs: Nothing about the hotel. Very boring constantly bartering with taxi drivers.

Points positifs: Séjour parfait, l’hôtel est beau, le staff a déployé toute sa légendaire hospitalité marocaine. Mention spéciale au restaurant de la piscine : simplement délicieux.

Points négatifs: Tout était parfait.

Points positifs: The staff was great especially Sonia , she had made our vacation perfect, assisted us in planning all our visit and activities. Perfect places she recomend . She was great help. Thank you Sonia and thank you four seasons for the great stuff.

Points positifs: La gentillesse ,la politesse du personnel

Points négatifs: Tout était parfait

Points positifs: Le restaurant est agréable et la cuisine est délicieuse. Le personnel est gentil et l'emplacement est idéal

Points positifs: Stately hotel steeped in local design and with all amenities

Points positifs: The location of the hotel is ideal! The property is lovely from the inside, the pool in the courtyard makes quite a statement and sitting but the pool or by the fireplace is peaceful and inviting. We never felt like it was over crowded in this area, though the rooftop pool was full and seemed to be where the kids hung out. (Nice to have the serenity of the courtyard pool!!_ The breakfast room is plush and comfortable and there is enough variation in foods but the spread is not as sumptuous as in other 5 star hotels. The junior suite is spacious, the bed is quite hard (though we like that) and the linens, etc are crisp and fresh. The bathroom is also very spacious and pretty though there was some paint chipping at the edges and the woodwork was a bit dirty (Again, not 5 star standards).Shower is roomy and rainforest shower head was powerful. We didn’t use the bathtub, but it is nice to have the option of a bath. Before we came I had some correspondence with the hotel which was professionally handled and response was quick. I appreciated that very much.

Points négatifs: The spa was an awful experience, we felt we were being rushed through the Hammam experience we booked. Completely unceremonious!!! The staff was unfriendly, did not explain anything unless we asked and even then they were curt with their replies (We speak English and French, so it was not a language problem.) In general the spa staff seemed totally disinterested in their jobs and just wanted to push us in and out quickly. I would have complained directly but I didn’t want to get more upset than I was as we were only there for 4 nights, so I let it go and we tried to laugh about how terrible it was. But, I would not suggest paying the high price of the spa treatments - perhaps try another hotel or Hammam? The hotel lobby looks a little worn though the flower arrangements are lovely. The brown wooden furniture in our junior suite was also somewhat worn and old looking. The patio furniture was rusting and the cushions stained. The fountain on our terrace did not work, unfortunately, and the tiles were quite chipped. So, although we had a lovely stay, there are things about this hotel which do not live up to a 5 star rating and the high price tag that comes with those stars. I feel we paid 5 star and only got 4 star.

Points positifs: We received a serious 2 step upgrade: to a full suite with direct rooftop pool acces. Very nice indeed: made the price more like really worth it.

Points négatifs: only one thing, and quite common in Morocco: during checkout, the proposed bill on the creditcard was in Euros.. With a very bad rate applied. This is below the belt, and not what I expect from a top 5-star hotel!

Points positifs: For Marrakesh, the location of this hotel doesn't get any better. It is right around the corner from the bustle of the square and easy to get around anywhere. The hotel itself is really well designed, with great architecture and style that fits with the region. The rooms are very nice, and there are two swimming pools, one of which is heated and on the roof patio. There are 3 or 4 different places to eat at (although the food choices are mostly similar). Overall a great hotel!

Points négatifs: Not much! The mattress are very hard, so sleeping here more than 2 nights would have been difficult. Otherwise everything else was great!

Points positifs: petit déjeunée très complet, les omelettes une merveille, le meilleur emplacement qui soit 2 minutes de la place jemaa el fna a proximité de la koutoubia 15 min jardin majorel le top

Points négatifs: pas grand chose

Points positifs: Lovely location and gardens for the full experience of Marrakech

Points négatifs: The Spa is far too over priced

Points positifs: The property is delightful converted palace very Moroccan. Perfect quiet location 5mins from main square Jemma al Fna 2 swimming pools one heated on the top terrace with views across the city good food and 3 restaurants helpful reception and door staff we spent 5 nights and were upgraded to a great suite

Points négatifs: It was quite busy and at certain times the staff got rushed and might forget requests from guests. But generally very nice hotel and staff Not cheap though

Points positifs: Les équipements plus le surclassement en suite Et surtout une masseuse hors pair au SPA CARITA de l’établissement, je crois qu’elle s’appelle Nawel. Des doigts de fée

Points négatifs: Le bruit des travaux en journée au niveau du patio Cela résonne Et le manque de personnel et l’absence de serviettes de bain sur le rooftop le matin à partir de 9h30-10h

Points positifs: It is a fantastic hotel with the best straff, beutifuel rooms, a lovley garden and beutifuel spa - i love everything here. And the location is perfect - in the herat of everything.

Points négatifs: Bruit de la terrasse restaurant au-dessus de notre chambre

Points positifs: Nous avions une suite de taille très agréable. La piscine chauffée en terrasse, l'excellente situation de l'hôtel et le spa en font un très bel établissement.

Points positifs: La discrétion, la beauté des lieux, la décoration des chambres, les recoins cachés et tous différents, la gentillesse du personnel, le fait d avoir été surclassé même si c était un peu plus animé cela était parfait.

Points négatifs: RAS

Points positifs: Très bon hôtel,personnel charmant,chambre et salle de bains confortables,parking en sous-sol appréciable,bon petit-déjeuner.

Points négatifs: Peut-être des meubles de terrasse???

Points positifs: L’emplacement

Points positifs: L’emplacement au centre ville est excellent Un grand merci a Mr Aissam pour l’accueil parfait et le check out rapide

Points négatifs: Mauvaise insonorisation de La chambre sur le boulevard Jus pas naturel du petit-déjeuner Le hall petit de l’hôtel et obligé de prendre 2 petits ascenseurs

Points positifs: This is a very comfortable and welcoming hotel with a superb pool area, the Staff could not have been more helpful and pleasant. The food was very good if not slightly over priced.

Points négatifs: Could do with a bit of updating i.e. carpets shabby.

Points positifs: Grande variété

Points positifs: From check in till check out,, everything was more than excellent Very helpful and cheerful staff and always smiling Very fast service Excellent WiFi Wide variety of food in breakfast Perfect location Ok

Points négatifs: Actually nothing negative May be the buffet breakfast needs to have more from the Moroccan popular dishes

Points positifs: proximité du centre ville

Points négatifs: prestations modestes et surtout chambre avec réservation booking donc chambre seconde zone!! comme dans beaucoup d'endroit!!

Points positifs: The location was great, in a shopping area with a lot of coffee shops and restaurants around. The hotel in its youth should be spectacular, BUT in our days so badly preserved concerning maintenance issues. Spacious places and pool

Points négatifs: We faced several issues during our short stay. At first, after having checked inn, they managed to misplace 2 of our luggage and had to wait for 90 minutes (our total stay was for 20 hours) to be discovered. The 1st room that was given to me was smelling cigar's smoke and had to move to another room (after my request was given a room with pool view) as the Superior with balcony have an awful view). The condition of the room concerning maintenance was disappointing (have a look in the photos attached), in the toilet area there were @suspicious@ stains on the wall, the bathrobe's belt was torn. This is not what you expecting in an expensive 5* hotels and definitely not in a Radisson hotel.

Points positifs: Our stay at the Radisson Blu in Marrakesh was amazing. We were there in times of crisis (corona) and were in best hands. Not only was the hotel beautiful, breakfast great and everything super clean. But the staff was the best we‘ve ever met in a hotel. We were always updated on the situation and helped 24/7 with booking and of flights. They have done the best they could and were extremely friendly!

Points négatifs: -

Points positifs: Super séjour, je suis vraiment satisfait de la prestation de l’équipe au complet, tout était super, les chambres très propre, le petit déjeuner était bien, mention spéciale pour Khatia à la réception, super gentille et serviable.

Points négatifs: Prix excessif pour le restaurant, ( le rapport qualité prix de la viande est à revoir) aussi bien pour un Burger que pour une Tbonne Il vaut mieux sortir pour dîner ou déjeuner. Sinon c’était au top encore merci À bientôt, Je reviendrai cet hôtel c’est sur ✌

Points positifs: Honestly, there was very little. Clutching at straws, one of the security guards was very kind, and appreciative throughout my stay.

Points négatifs: Honestly, I’d save time by saying little to nothing. The WORST experience I have ever had. Disrespectful staff, questionable health and safety measures, and much more provided to this review.

Points positifs: The hotel was fantastic, couldn’t have asked more! Also as the saying goes, you get what you pay for, this hugely maybe on the expensive side but the facilities and staff will make up for it.

Points positifs: Il n'y a rien

Points négatifs: Tout : la réception n'était pas bon du tout au service client

Points positifs: Grand hôtel grandes loppy et jardin

Points négatifs: Rénovation nécessaire

Points positifs: The swimming pool and the staff

Points négatifs: Nothing

Points positifs: Notre séjour à l’hôtel semiramis a été agréable. Le personnel de chambre efficace, idem pour le personnel de restauration. Les réceptionnistes sont à l’écoute et serviables. Le cadre est calme et agréable. Très bon rapport qualité/prix.

Points positifs: L'accueil et la disponibilité du personnel

Points négatifs: Quelques dégradations sont visibles. Il y a parfois du bruit

Points négatifs: Food and beberages are terrible. Service is basic.

Points positifs: Hotel bien situé avec un super jardin , une belle piscine , une literie confortable et un personnel, surtout celui du restaurant aux petits soins , l'accueil de l'hôtel devrait s'en inspirer ! La petite dame qui s'occupe de la cabine téléphonique est merveilleuse , elle nous a beaucoup aidé et soutenus surtout dans cette periode de crise !

Points négatifs: chambre un peu desuète , mal insonorisée , personnel à l'accueil pas très accueillant et souvent ne sait comment vous aider.

Points positifs: I really love the lush property where the hotel sits. It's a wonderful respite in hectic Marrakech. The rooms are always super clean.

Points négatifs: I have a business and I always ask on check in for the invoice to be ready at check out but I always have to wait. A small inconvenience.

Points positifs: The hotel is clean and the staff are nice. It’s in a somewhat secluded location but within walking distance to some restaurants and not far from the Medina. A taxi ride there was 50 dirham. There is free private parking and decent WiFi on the property. The pool is beautiful with plenty of lounge chairs. We didn’t eat at the restaurants but we had some drinks at the bar.

Points négatifs: The air conditioning didn’t work in the rooms. We had 2 rooms for our family. The electric outlets didn’t work, except for the one in the bathroom. They worked in the other room. I didn’t mention this to the hotel so they may have switched our rooms or fixed the air conditioning and electric outlets.

Points positifs: Grounds and gardens lovely. All seating areas within the hotel lovely. Breakfast plenty to choose from for 4 euros

Points négatifs: One night was very noisy until early hours due to disco below the rooms

Points positifs: La piscine est vraiment bien le personnel très professionnel ..

Points positifs: Le personnel était très aimable et fort sympathique

Points négatifs: Pour une 1/2 pension qualité/prix c’était très médiocre, les boissons soft au dîner payantes, le menu peu varié pas de tout bon. A améliorer et baisser les prix..

Points positifs: Great grounds

Points négatifs: Rock hard beds

Points positifs: The breakfast was hot, fresh and tasty, or cold fresh and tasty Staff friendly restaurant clean

Points négatifs: Everything was okay A little dated Could do with entertainment