Points négatifs : Payless does not have any employees working at the Savannah airport location. You have to go to Budget/Avis. Then they walk you all the way back to the Payless counter where they have to manually fill out paperwork because computers do not come up properly and the printer is broken. The employee that helped me was fantastic. Had she not been this extra time spent and nonsense would have been a terrible experience. There is no one to check cars back in for Avis/Budget or Payless. For Avis and Budget you can fill out mileage and put it in the box but for Payless you have to go back to Avis and budget wait in line and give them the key and paperwork. They should just add a Payless box. Had that line been longer I could have easily waited 20-30 min just to hand that to someone. The process is not well thought out.
Points négatifs : They did not have one single car available but still booked my $450 reservation turning me away from the rental counter after three tries. No upgrades, just said they had no cars and there weren’t going to be any no matter how long I waited.
Points négatifs : They allowed me to reserve a size car they didn’t have and had to be forced to upgrade because I needed the car urgently
They claimed to not have my reservation
Points positifs : I still got a car
Points négatifs : I arrived at the counter during my reservation time and was told I didn't have a reservation. The attendant told me this was because I had used a third party vendor instead of the corporate website. The staff than told me it would be more than double the cost of my reservation for the same and rental length. I left the counter and called the number from my reservation. Provided my name and confirmation number. Everything was according to my reservation. The attendant assured me there was nothing to be done. I paid the day of price and am waiting for a response from Payless corporate.
Points positifs : Made it easy and convenient
the man who checked me in
Points positifs : He was polite, efficient and kind.
Points négatifs : Car seats were stained and the car smelled. I bought Febreze to try to help it but it was ingrained.
Points négatifs : Our flight was delayed. When we arrived at the airport we went straight to car rental at Payless. Not a soul was around. They closed at 11pm and we arrived at 11:04 to their desk. All other car rentals were open but had no cars available. They very easily could have seen we were delayed but arriving in minutes and waited for a customer. Lesson learned that Payless isn’t about customer service.
Terrible Customer Service
Points positifs : Nothing
Points négatifs : Customer Service offered no assistance in getting a rental car when my flight was delayed.
Points positifs : Staff was friendly
Points négatifs : The car had some issues. Alignment was off causing the car to sway left. The tire pressure light Turned on while driving, I check the air pressure in all four tires they were fine. Thetevwas something seriously wrong with the vehicle. I return the car I did not want another one or do business with them and they still charge me for the car
They didn't hold our reservation and we had no car
Points positifs : Nothing!
Points négatifs : We ended up spending more than double on the car we a month in advance because Payless did not honor the reservation. We had to get a car from a different company at more than double the rate - hugely disappointing.
Points positifs : Nothing
Points négatifs : They cancelled my Rez without asking. They didn't have the car I reserved whe I got there. They charged my double my original price for a slightly larger car. They were unsupportive to my phone call. Some of the features in the car didn't work.
Points positifs : Car was great and clean. Drop off was fast and easy.
Points négatifs : Staff at check in were very unfriendly, not helpful and displayed an overall ambivalence to serving us. After this experience, I will not use this rental company again.
Économique (Chevrolet Spark ou similaire) est la catégorie de voiture la plus réservée chez Payless à Savannah.
Payless possède 1 succursale à Savannah. Consultez notre carte des succursales Payless pour trouver celle qui vous convient le mieux.