Points positifs : no, long lines and slow -poerhaps it was customer problems but the staff seemed to need help.
Points négatifs : They had to change my car me because they didn't have the car I ordered - they offered me a truck but they have problems with getting in and out, so the only thing they had has a small car, which I accepted, but they didn't offer me a change in rate. Said they had to get supervisors approval who wasn't there.
Points positifs : Helpful staff. Easy return. Thank goodness the navigation system worked as we used it to get to our destinations.
Points négatifs : The line to pick up rental was long; waited 1/2 hr-45 min as there weren't enough cars ready for the customers ahead of me to pick up. Staff also mentioned that they were short staffed that day.
Points positifs : DID NOT LIKE
At pick up there were only two ladies working. One was a manager of some sort. They were bickering back and forth because they had 12 people in line and no cars to give.
Points négatifs : Offer the people who had a reservation something because of Thrifty's poor planning. It literally took 20 minutes per person to rent a car. The long haired brunette asked if I wanted a midsize car and I said "no", I rented an intermediate. My rental was WAAAY over what I was supposed to pay.
Points positifs : Nothing. They ran out of cars. People were waiting 2+ hours and no one knew if additional cars would be delivered. Terrible customer service.
Points négatifs : Nothing. They ran out of cars. People were waiting 2+ hours and no one knew if additional cars would be delivered. Terrible customer service.
Points négatifs : staff - ONE PERSON! - WAS CONSTANTLY ON THE PHONE.....very disappointed !
Points négatifs : They could have a car available at the time we had reserved one. We waited two hours after landing to finally receive a car, which was not in the class we reserved.
Points négatifs : my Reservation was at 12pm, 3/7/19 and I I had to wait until close to 6:30pm before leaving the airport with a car due to “none being available”. The vehicle was not cleaned on the exterior or interior. No accommodations were made to remedy the hours I spent waiting in the airport.
Points positifs : My wild car vehicle was a truck. It was comfy for the long trip.
Points négatifs : Despite a reservation, I waited in line almost 20 minutes while the only girl at the counter flirted with the guy in front of me. Then two customers who had been waiting over an hour cut in front because they were angry. The price ended up being double my reservation because I traveled out of state, although booking noted no restrictions for local travel only. It took me almost an hour to get out of there and I'll never rent from Dollar again. Ever.
The vehicle was unacceptable and I had to cancel my reservation.
Points positifs : The make and model /gas efficiency.
Points négatifs : Exterior of car was banged up. Interior of car had a significant amount of wear and tear and it was malodorous.
Points positifs : Great Customer Service- all Staff Friendly (Check-out and Check-in Return). Easy Return. Great Pricing. Staff presented current and future saving offers
Flight Problems - No worries Dollar Charges more
Points positifs : I did not enjoy anything about this expierence and found it quite poor.
Points négatifs : The person at the reception desk was quite rude. I explained that I had a reservations that I had tried to modify due to missing a connection due to flight problems (push back the start time by 14 hours). I thought it was interesting that the price on the vehicle would go up by $30 for this modifcation as it was not within my control. I aksed her to honor the original price and she said it was against company policy to do so. I asked where in the policy and she did not know nor would she get her manager on the phone. Awful experience.
Points positifs : Customer service was professional
Points négatifs : Car aliggent was bad, car had dents and seat adjust on the Ford focus was insufficent
Économique (Chevrolet Spark ou similaire) est la catégorie de voiture la plus réservée chez Dollar à Savannah.
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