The Westin Philadelphia

When I checked in the Westin did not have my reservation. Luckily I had kept the booking.com confirmation number, or I would not have had a room. When I showed them the confirmation number, the front desk finally gave me a room. They said the reservation was booked incorrectly with my middle name joined with my last name instead of just last name. Maids were cleaning rooms on my floor until 8:30 pm. I checked in at 3 and hallways were filled with dirty linens until 8pm at night. I was shocked that a Westin would leave the hallways full of giant balls of dirty sheets and linens by each door and dirty dishes up and down the hallways. Maids were on my floor talking and arguing very loudly in the halls until 8:30 pm. I tried to call downstairs to complain about noise-and phone would not work. When I got up the next day the halls were still full of dirty dishes that had not been picked up from prior day.

Convenient location to all; self parking garage adjoining shopping mall, many local eateries. No parking available to check in. Though the valet did allow us 20min. to leave our car while we checked in and drop off our belongings- we did have to hurry.

No outdoor seating area for relaxing outdoors. Additional charge for bellhop luggage cart (I have stayed at several hotels from 5-3 stars ⭐️ and never had to pay for the usage).