Hotel Phoenix

I stayed at the Hotel Phoenix for 6 nights, which is a wonderful hotel. Even though it is a small hotel, there is always somebody on the reception for 24 hours, which made me as a single female traveler feel very safe. The two gentlemen that work there also took my luggage up to the room, and at check out back down swiftly, you don't even have to ask for help, it was natural for them to carry my luggage. They are also very happy to help with information. For me it was important to see the Northern lights, and they would check constantly for me the weather updates (whether if was going to be cloudy or clear sky, which is important to have in order to see them, also what the activity was (scale from 0 - 10). At breakfast they are very accommodating, making sure that you have enough coffee or tea, always. This is not a buffet where you help yourself, they serve a breakfast plate to you, and they add a couple of slices of ham, but when I mentioned that I don't eat meat, they would not forget about that and added extra cheese instead for the rest of my stay. I felt cared for, also because they would remember those kind of details. The room was really spacious, clean and the mattress was just perfect, not too soft as you usually find in other hotels. It is the second time, that I slept in a strange bed and it felt as comfy as my own bed at home! (first time in Thailand), and I have stayed in many many hotels. Even the toilet paper in the room is high quality! This hotel does not provide lunch/dinner nor room service, but this was not a problem for me at all as there are many different kind of restaurants close by, within walking distance you can explore. Without hesitation, I would stay in that hotel again for my next trip to Iceland!

Breakfast exceptional, room large and amenities exquisite. Staff very helpful and friendly.

The hotel was well located in city center. The staff was very helpful with luggage and their property is very clean and nice. It was very quiet. The strict 4 pm check in was a problem as we arrived about 11 am in the center city. The airport is about 1 hour away by Flybus and leaving your luggage at the central bus station would mean another trip to the central bus station to retrieve it. The breakfast is the same each day and is a cold platter. Very nicely done with excellent coffee and tea. Very nicely served and the staff was quite helpful in every way.