Good location, large spa bath in this room type, breakfast fresh and varied, spacious room air conditioning difficult to use, room was very hot, no wine glasses despite mini bar, internet prices exorbitant
No appropriate table for use of computer. No good lighting to work in the room. Poor access to television options. No kitchen knifes or forks.
i wasnt too impressed with this facility. it was very tired looking and i didnt find the staff too friendly..although i didnt find people in rotorua too friendly either considering its a tourist town...room wasnt ready at 2.. we got sent up to a room that wasnt serviced and had to be relocated to another... please read the above.
Liked the dedicated rooms with smoking balconies. Friendly staff. The hotel is a bit "tired". Some carpet in the lobby has stretched.
Loved the gym and the pool had to ring and ask for toilet paper. The bathroom / toilets felt dirty
terrible room service – it wasn't serviced by 3.00pm and they took away our towels without replacing them.
only stayed 1 night but liked the security camera in the car park and the spa available in the room and the recliner chair i was not greeted on arrival when i spoke to reception and made arrangements and found this rather poor as a greeting would have been polite and given a friendly atmosphere to our holiday .how ever on paying the bill i was given good customer service.
The rooms are very large in size and very comfortable and the hotel is in a good central location. the gym and pool are a great bonus. Nothing
Good value for money The room was too hot, the wall mounted heater was not adjustable
Nice and spacious....
The staff was incredibly helpful and was very friendly.
Room was incredibly tidy, beautiful big spa bath! Lovely staff, will definately stay there again.
The size of the room catered for the family very well and a fantastic spa bath. No
Staff very friendly!!! Room was big and the jet tube was great and made the whole family happy. Interior could use an update but nothing major.
It was a cold night but the strong heater made us warm.
Our stay was exactly what we had planned, we were able to relax in comfort and peace and quiet the room was ample big enough when our 2 mokopuna came to visit. The front office were more than helpful and accommodating. No complaints.
Friendly hotel, excellent spa bath. Big comfortable bed. Nice weekend away.
La gentillesse et le savoir faire du personnel de l'hotel que nous avons trouvé formidable . merci beaucoup Le studio 323 trop bruyant le soir , les clients restent devant les chambres et parlent a haute voix, causent une gène importante pour le sommeil .le matin les bus stationnent devant les studios et tout le monde discutent chargent les bagages ,très désagréable, de plus l'éclairage continue de cette zone amène les clients au stationnement pour raconter leur séjour . Très Gros Problèmes à regler car hyper désagréable ; Merci pour votre Acceuil
parking Very little space in the rooms. Disappointed with the bathroom especially access to spa bath.
The staff were efficient and friendly. Room was comfortable and clean and the location was good.
Generally speaking, it is a good hotel. Nothing.
A convieniently located good quality room well kept and functional with excellent carparking.
The actual rooms, having a separate bedroom to the living area, though there was a significant leak in the bathroom sink, but my husband fixed it. A minor job. Not cool enough especially at night, with the sulphur smell it took a while to get used to it.
comfortable not very convenient for centre of town
Spa pool Bed was very hard and uncomfortable, hotel very noisy, bad TV reception
The staff was great, even tho we locked ourselves out they responded promptly.
The location of the hotel plus the size of the apartment and the standard of furnishings. The reception staff were very friendly and helpful.
Nice place, very clean and nice style, also very affordable, will stay again if visiting Rotorua Was a bit cold in the rooms, might need more heating
un accueil parfait dés l'arrivée, qui ne s'est jamais démenti. Petit déjeuner complet et un service impeccable. un merci spécial pour Aaron qui a toujours été à notre écoute pour toutes activitées extérieures annexes.... spa polynésien, soirée maoris, visites diverses
Hotel très bien situé près du lac, d'un parc et de nombreux restaurants, des chambres très propres à un tarif raisonnable Un accueil très moyen, peu souriant et pas chaleureux
J'ai aimé les prestations de la chambre (journal devant la porte au réveil), le centre de détente avec la piscine, les 2 saunas, le spa géothermal. Très bon restaurant. Excellent rapport qualité/prix
proximité du centre ville, acces facile et parking gratuit.hotel de bon standing.
piscine chauffer spa
Chambre classique, bonne situation sur le lac, un Novotel quoi !
tres cher paye pour la qualite fournie. Je m attendais a du haut standing, et j ai ete tres decu.
nous avons apprécié la disponibilité du personnel et la bonne insonorisation de la chambre par rapport à la circulation de la rue. petit déjeuner américain copieux, prix raisonnable il faudrait peut être rafraîchir certaines parties comme le spa
Accueil en francais, localisation dans Rotorua, espace et confort des chambres, acces internet des clients tres bruyants au milieu de la nuit
Convenient for city centre without being right in city centre The room was very small
Flexible room arrangement meant we had two bathrooms in the family unit.
Clean comfortable and reasonably priced, well located towards the centre of Rotorua
It was very well located for us to walk into town. The staff were fantastic, very hekpful and friendly.
The ability to accommodate two couples in two bedrooms within the one unit in comfort.
It was a good size room, very close to the centre of Rotorua. Very clean and the staff were friendly and helpful.
Spacious rooms, well equipped kitchen, clean, good location, natural spa pool Not easy to find, we spent about an hour driving up and down and asking people, but nobody seemed to know...
We stayed in the cottage which was spacious and very well appointed. The pool and thermal spa were welcomed features and the staf were very friendly. The cottage is nice and quiet and for us perfectly positioned near the aquatic centre where we had a swim meet all week-end. We'll definetely stay again here for next year's meet. The only thing the cottage really needed was some maintenance on the window locks. Nearly every single lock was broken to some degree.
The whole experience was excellent and would definitely recomend this accomadation
Very quiet with the double glazing and amenites were very well appointed. Would be better to have allocated car parks, so you do not disturb the tennets in the room in front of where you park.
We liked the place very nice staff and very close to town we would stay there agen and going to tell frends about it
We spent one night in Rotorua on our road trip from Auckland to Wellington, mostly to take in the thermal pools and a night of somewhat authentic Maori culture, there’s a reason the locals nickname it RotoVegas. The Emerald was clean, roomy with a wonderful woman at reception who made check in very smooth. Our room had a Jacuzzi hot tub which I wish we had more time to take advantage of but next time. There is swimming pool on the premises where folks with kids were playing with their kids, looked very well kept. Also, the beds were very comfortable and the complex quiet at night so we had a great nights sleep. I can’t over state how clean the place is though. We also booked a massage with the Siobhan the resident masseuse, which after a long ride from Auckland was very good. Not a traditional massage, more of a rub down.
A bit old fashioned but very clean. Quite a few activities available (hot tub, pool, mini golf) but didn't have time to use due to Rotorua options. Kitchen had more than we needed but was handy. Didn't have air conditioning and no screens on window. Very small narrow bathroom.