Budget Inn Santa Ana

Points positifs : There was nothing I liked besides the housekeeper

Points négatifs : The front manager was not only unhelpful but rude there was no late checkout I had to pay for my remote control and my tv still did not work for the first night and I was still charged after requesting that I be credited because I was unable to use the remote. They finally with a great deal of noise on their part came to my room and fixed the tv. The atmosphere outside scared me I felt like I was unsafe and my belongings in my car and my car itself was unsafe after the first night I just wanted to leave but couldn't get my money back and couldn't afford to go elsewhere. This place in general was dirty, and scary and the employees that run the front end are rude and can barely speak English. I trusted kyack to not have crack hotels on its lists and I was sorely mistaken. I will not make that mistake again!

Worst hotel stay ever

Points positifs : Kitchenette

Points négatifs : They were as rude and unfriendly and down right cold hearted as it comes.to start it off my mom used her credit card to book room and I gave her cash .the occupants were to be my wife me and 6 year old son.three days into our stay while I was a work my wife and son demagnitized there room key while swimming.manager would not rekey her card and made our small child freeze for four hours while my mom finally got there to get key. Then on check out day I was at work and they denied her a late check out and made them sit outside with all our belongings in the cold I arrived at 1145 to get them and they didn't even need the room it was still uncleaned

Points positifs : The room was clean & room service was kind and professional.

Points négatifs : The "free breakfast" they advertise was just cereal, some hard bagels, white bread and stale mini muffins. NOT happy about that. They don't stock up the rooms with enough towels in the bathrooms.

Points négatifs : Les serviettes sales