Renaissance Shanghai Zhongshan Park Hotel

Staff English needs improvement

Points positifs : Staff from front desk, club lounge, restaurant, operators, and housekeeping needs to speak better English. The English of the staff is compared to an Elementary student.

Points négatifs : No English communication skills. We asked fo freeze our bag for our baby milk and they failed to freeze the bag causing for my baby's mom's milk to spoil. When checking into the hotel, we were told 1/2 hour until room ready and proceed to the club floor. It took over 1 1/2 hours and the room was still not ready. They switched us to another room and after 1 hour and 45 minutes later, we finally got to our room.