Best Western Plus Grosvenor Airport Hotel

Dépasser nos espérances

Points positifs : Chambre propre Petit-déjeuner complet Personnel sympathique Chargeur USB dans la chambre (avec des lampes) Un réfrigérateur

Points négatifs : Il manquait Disney Channel on TV

Le meilleur hôtel

Points positifs : Tout

Great spot for overnight stay

Points positifs : Rooms were fine, good amenities, breakfast included, staff very helpful.

Points négatifs : Nothing

Points positifs : One of the best dinners I've had at an airport hotel. Friendly staff. Good shuttle service.

Points négatifs : There was nothing to dislike. I asked for a special room and they gladly moved people around so long could have my choice.

Great stopover hotel

Points positifs : Room was very comfortable and spacious. Great variety at breakfast with a waffle maker! Staff were very friendly and helpful. Close enough to airport to be convenient for a stopover.

Points négatifs : Not keen on the high tension pylons right outside the hotel but did ask for room on the other side of the building (which I was given.) Aircon in room seemed very loud.

Wonderful stay. Wonderful Staff

Points positifs : From the first contact by phone, to checking out on my day of departure, my stay was great. I came to visit my daughter and two grandsons,ages 3 and 5. We all stayed in the hotel. I had chosen a room with a single king bed as the boys are used to co-sleeping with their parents. The hotel staff upgraded me to a disabled accessible room with two queen beds when they discovered I had disabilities. There was no extra charge for this.The boys were rambunctious and noisy but the rooms were insulated enough that the noise does not appear to have bothered any of the other guests. Once day the maid vacuumed our room twice as the boys had made a mess on the floor. They brought us extra towels within minutes of my call to the front desk and when I discovered the hair dryer was damaged, they replaced it while we were having breakfast. And speaking of breakfast, it was tasty, varied and nicely presented. Plenty of options, including a large rice cooker filled with rice for the many Asian students who were in the hotel. Nice touch. Once the wait staff saw that there were children in our party they had a high chair at our table before we got back from the buffet. When I was checking in for my flight home, on the computer provided by the hotel, I got a little confused and staff graciously and quickly helped me. I was impressed with the value of the hotel as well. Using Booking.com I found a rate of $120 per night. This fit nicely into my budget. One other thing I want to note is that my brother has traveled all over the world for his work but when he is on personal trips he says he books Best Western as he feels the hotels provide a high level of service, nice accommodations and value for dollar. Very pleased I followed his recommendation.

Points négatifs : The shower in the disabled accessible room has a low tile rim around the shower pan to allow for wheelchair access if necessary. It is probably not something that can be solved, but the rim allows too much water to splash over onto the regular floor and requires a lot of towels to soak up the water. Otherwise everything else was good