Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
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8,0
Points positifs : The car was brand new! It handled great. The return process was very smooth.
Points négatifs : It took nearly an hour to get the car. There was only one agent on duty with five customers ahead of me.
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2,0
Points négatifs : They didn’t have a car for me even though I pre paid and had a reservation
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2,0
No Cars available, no notive given
Points négatifs : I waited at the rental car center until the Advantage shuttle showed up. She notified me and another customer that she had been instructed to not pick up any more customers because there were no cars available to rent. I ended up having to rent a vehicle with another agency on the spot, and because it was the day of, I ended up paying almost $100 more than the reservation I had made with Advantage. First problem: there should have been a car available as I had made the reservation a month ahead of time. Second problem: I was not able to reach a person to confirm that there really were no cars available so I had to take the word of the shuttle driver. Third problem: I did not receive an email, phone call or text message to inform me that there were no cars available: VERY poor customer service!
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2,0
No rental
Points positifs : There was no car for us to pick-up and we didn't even find out until after waiting 45 minutes for a shuttle that says it comes every 24 minutes. I am currently contesting to get my money back from carrentals.com and have been waiting 3 days now for their verification of my claim. Extremely dissatisfied with both Advantage and carrentals.com
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2,0
Points négatifs : Empty gas. Car very dirty inside and out the
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7,2
Points positifs : Excellent. Stress-free, friendly dropoff.
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3,6
Find a different company!
Points positifs : Nothing.
Points négatifs : The staff was confused and overworked. We were given a car and a contract for a different car. Our prepaid tank of gas was only half full. A tire, which upon closer inspection had clearly been damaged and repaired before, went flat in the driveway overnight and advantage refused to come fix it. They wanted us to repair the tire on our own. A truly terrible experience!
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2,8
Not worth saving $10
Points négatifs : One of the most frustrating car rental experiences. It's not at the airport, so you have to wait 20+ minutes for a shuttle to pick you up to drive you 20 min to the rental location. There was only 1 person working. Who was nice enough but in addition to pushing all of the extras, was extremely slow. Another 20+ minutes waiting in line. Hoping for a quicker process on the return so I actually make my flight. Next time I'll spend the extra $10 to rent from somewhere at the airport
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2,0
Don't use this company.
Points positifs : Nothing.
Points négatifs : Everything.
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2,0
Points négatifs : Need to get a refund. The line was too long and the staff unhelpful. I was not even able to wait and pick up the car. This should not be an option for Kayak users.
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10,0
Good rental company
Points positifs : The enployees treat the customers well. Pickup was relatively easy, you take the airtrane to a shuttle. It can take about 30 or 40 minutes, but overall not bad. However the staff was really attentive and professional and made the experience worthwhile.
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4,0
Points négatifs : This was an off airport rental. Unclear on your site.
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8,0
Points positifs : The car was brand new! It handled great. The return process was very smooth.
Points négatifs : It took nearly an hour to get the car. There was only one agent on duty with five customers ahead of me.
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7,2
Points positifs : Excellent. Stress-free, friendly dropoff.
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2,0
Points négatifs : They didn’t have a car for me even though I pre paid and had a reservation
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2,0
No Cars available, no notive given
Points négatifs : I waited at the rental car center until the Advantage shuttle showed up. She notified me and another customer that she had been instructed to not pick up any more customers because there were no cars available to rent. I ended up having to rent a vehicle with another agency on the spot, and because it was the day of, I ended up paying almost $100 more than the reservation I had made with Advantage. First problem: there should have been a car available as I had made the reservation a month ahead of time. Second problem: I was not able to reach a person to confirm that there really were no cars available so I had to take the word of the shuttle driver. Third problem: I did not receive an email, phone call or text message to inform me that there were no cars available: VERY poor customer service!
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2,0
No rental
Points positifs : There was no car for us to pick-up and we didn't even find out until after waiting 45 minutes for a shuttle that says it comes every 24 minutes. I am currently contesting to get my money back from carrentals.com and have been waiting 3 days now for their verification of my claim. Extremely dissatisfied with both Advantage and carrentals.com
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2,0
Points négatifs : Empty gas. Car very dirty inside and out the
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3,6
Find a different company!
Points positifs : Nothing.
Points négatifs : The staff was confused and overworked. We were given a car and a contract for a different car. Our prepaid tank of gas was only half full. A tire, which upon closer inspection had clearly been damaged and repaired before, went flat in the driveway overnight and advantage refused to come fix it. They wanted us to repair the tire on our own. A truly terrible experience!
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2,8
Not worth saving $10
Points négatifs : One of the most frustrating car rental experiences. It's not at the airport, so you have to wait 20+ minutes for a shuttle to pick you up to drive you 20 min to the rental location. There was only 1 person working. Who was nice enough but in addition to pushing all of the extras, was extremely slow. Another 20+ minutes waiting in line. Hoping for a quicker process on the return so I actually make my flight. Next time I'll spend the extra $10 to rent from somewhere at the airport
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2,0
Don't use this company.
Points positifs : Nothing.
Points négatifs : Everything.
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2,0
Points négatifs : Need to get a refund. The line was too long and the staff unhelpful. I was not even able to wait and pick up the car. This should not be an option for Kayak users.
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4,0
Points négatifs : This was an off airport rental. Unclear on your site.
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