Hôtels - Manille

Hotel tres mal situe, quartier peu sur, le chauffeur de taxi nous a meme demande pourquoi nous l'avions choisit et si nous etions sure de vouloir y aller...Chambre humide et hotel bruyant le soir et le matin. Une nuit a largement suffit.

I loved the amenities, the buffet, the pool, and the extremely courteous staff.

I had a great overall experience.

The only thing I didnt like was hidden cost,they ask me to pay way to much for breakfast buffet which was suppose to be include with the room. Since I didnt go directly through the free breakfast buffet didnt count I had to pay

The staff address you by name and give very personal attention. Hotel is gorgeous and well located.

wonderful classic luxury hotel but with a cut above in professionalism and warmth of staff. lovely! highly recommended--

Le court de tennis, la piscine, le bâtiment récent, tout semblait fonctionner parfaitement. orchestre le soir.

On ne peut pas aller à pied dans le centre de Manille comme dans d'autres hôtels, ça peut être bien ou mal selon ce que vous voulez faire. Ce ne serait pas un problème avec une famille. L'eau a pris un long moment pour être chaude.

En tant que voyageur aguerri, l'instant où j'ai franchi la pas de la porte du Sofitel Plaza Hotel, un autre chapitre s'est ajouté à mon expérience mondiale de voyageur aguerri. Les jolies fleurs au vestibule ont ajouté une touche d'élégance à l'entrée. La chambre spacieuse et confortable avec une vue dégagée et service de chambre était impeccable. Le petit déjeuner offrait une large sélection de cuisines internationales, qui étaient tous tentants et délicieux. Dernier point mais non le moindre, les confortables chaises longues dans le jardin qui vous dorlotent. Un travail bien fait et je vous remercie pour un séjour des plus agréables.

Staff was very friendly. Rooms are nice and clean. My stay was very comfortable.

The location. The non managerial staff were very courteous and helpful.

The. Reservations made was not I wanted, I wanted two beds. They gave me a? Queen bed and a trundle bed

Nice and peaceful

I told front desk to change blankets on the bed and they didn't change it, very disappointed on there service

The location.

I was the only one in the front desk - and the gentleman did not even ask me if I need anything. I had to ask him if he can help me to check-in - very unprofessional. We checked in to room 726 - kept coughing and sneezing in the middle of the night due to the a/c filter was so filthy. Finally turned it off and the coughing and sneezing stopped. Went to frontdesk, and had maintenance check it out - I even took a picture of the filter. He kept insisting that it's clean even you can see how filthy it is with your naked eye. He won't admit that it's so dirty - I did not bother to argue. I do not recommend this hotel at all!

The location is near tourist attractions and the price is right for budget travelers

The staff had an attitude. It was as if they wanted me to leave. The rooms are small. No safe in room. They required a deposit for some reason. I wouldn't stay here again. Better hotels for similar prices.

j ai adoré l accueil de tout le personnel ainsi que la gentillesse et ce +++

Le personnel était très serviable, mais les chambres sont vraiment très vieilles. La moquette était vraiment vieille et la chambre a une odeur de moisi très forte.

Le personnel était super !

The service was great

Don't be in a hurry when you check out it took then 15 to 20 minutes to check my room I was only there for 6 hrs on a layover Left at 10:30 pm

je suis resté 15 jours à l'hotel : le personnel est très serviable, parfaite situation à manille (centrale)nourriture très bonne,les chambres sont très propres mais un peu vieilles quand l'on compare le luxe de l'hotel mais dans l'ensemble cela va, très très bon séjour, je reviendrai

petit problème lorsque beaucoup de séminaires et donc augmentation des résidents : la nourriture lors du déjeuner est très vite partie et pas assez vite renouvelée, il faut de se lever tot mais bon c'est un détail...

The room is nice and cold. Shuttle to airport is perfect!

Elevator card does not work always. I will need to call the security to fix and insert card in the elevator. Reception desk not attentive, disorganized Staff does not project good quality customer service.

breakfest

wellness, espesially sauna and steam bath

I like the staff especially the front desk representative on night shift (Divina). She is so accomodating and very patient. I like the guards too. Very helpful.

Housekeeping are not doing their job. They don't clean the room even you ask for it. Our room smells bad especially the bathroom .. smells urine.

I booked a king size bed room,but when I arrived at the hotel,there was no that kind room left,the staff did not apologize just just ask if i want to change.I was so disappointed.

We stayed in this hotel for 4 nights, in two separate stays. It was a reasonable distance from the airport and it was a nice hotel. The location was great - the neighborhood was very safe. It was walking distance from quite a few restaurants, coffeeshops, a nice bar, the Glorietta and Greenbelt malls, and the Saturday Salcedo Market. The staff was very nice, the rooms were updated and clean. Overall, a really nice stay. If I visit Manila again, I will definitely consider this hotel. When we were there the restaurant/bar had not yet opened for dinner/evening hours. Thus, we didn't get a chance to taste the food. However, if it's good, it would be a good addition to our stay. It would be nice to just walk downstairs and grab a drink.

The laundry service was quite expensive. If we weren't completely out of clean clothes, we would not have used it. However, it was efficient and they didn't end up charging us for the "express service" additional fee.

I love your team and bravo for the good service!

The staff was nice and the room was clean. Being an American I think of thick mattresses and boxsprings to provide comfort, and the platform bed, with a relatively thin mattress was deceivingly comfortable. Maybe it was just exhaustion, but as soon as my head hit the pillow I found the bed very comfortable and supportive. Whenever my room was cleaned the 2 bottles of water provided were replenished in the fridge. This was a nice touch. I only went to breakfast one morning and found it confusing with no direction given by the staff. The food was hot, but so was the room breakfast was served in. Working nights I didn't find a need for breakfast past my first arrival day so it wasn't an issue to me. All in all my trip was too short (60 hours on the ground in total) but I found the Malayan Plaza to be accommodating for my schedule and very comfortable when I did find time to sleep. I would highly suggest it to anyone looking for a good place to stay in the area.

Some additional comforts would have been nice - tissues (other than just toilet paper), washcloths, basic utensils in the kitchen. I was working eastern US hours (overnight) while I was there and it was frustrating to be put in a room that was right across the hall from the cleaning services. It was a touch noisy, but once I was asleep it didn't bother me. Given the international work force that travels to that area it would have been nice to have been placed in a room further from daily noise given my backwards sleep schedule, but as I said it wasn't an issue for me since I'm a very sound sleeper.

The only reason why I booked at Malayan Plaza was it availability that time. And the accessibility with shopping areas and transportation. The place is good enough for short and quick stay. It would be better if the hotel has at least valet service.

We stayed at the 17th floor. It would be better if the common areas (waiting are for elevator) is kept tidy and free from foul smell. maybe the exhaust system was bad. Also, it would be much a memorable stay if the breakfast buffet was improved... We have been to nearby hotels like Holiday Inn. . their buffet breakfast was a lot better.

place had good ambience .

some of the staff were not as helpful as other similar hotels in area

I liked the pool view I liked the dinning facilities and breakfast Like the lounge and casino I like the security staff was king and helpful and understanding

The children running the streets and dirty begging

We liked the location, very convenient to atm, food, stores. But after dark there are homeless around. View out window was good. Room size was good. Buffet was best in restaurant. (See the bad parts of this review because they FAR outweigh the good).

Bad: A/C was noisy and leaked on the floor, smelled of mildew, carpet was filthy & stained, shower burnt us, hot in elevators & lobby, welcome drink so small it's a joke, room service menu missing items advertised, they charge ALOT for free local

Front desk clerk that checked us out should be fired. Just unfriendly and acts like she is better than you. Wrong personality for that position. Requested salt & it never came. Requested help with wifi and it never came. Pool is small and shallow 4ft. Pool deck area is very large and would be good for a party. Lots of potential for outside eating and poolside bar, but apparently the front desk clerk has run off all the customers. Only 2 people at t...

It was excellent value for money. Very spacious suite. Service was very professional. Excellent buffet breakfast on rooftop with city views.

Only problem was that it was noisy from a disco/club somwehere close by on Firday and Saturday night. Plus on checkout there was an issue with the minibar tab- we had not used anything but it was said that we had consumed 3 waters and a juice. However as we insisted that we had not (and we had not) the cost was waived. It makes me wonder whether the staff had consumed the items.

Nothing I like

breakfast & no basic item like hair dryer

I wanted to write you and tell you about my experience staying at H20 I am a Disabled American , when i arrived the elevator outside was not working and they dont tell me you have a ramp so i had to walk up the steps into the hotel. No one took us their we had a hard time find entrance to go too the 3rd floor. Once im on 3rd floor i had bellman tell front desk if they have special check in for disabled so i dont have to stand in line, the lady told him yes then ignored me and took 6 more people ahead of me. I talked with Bhelle and asked about park she told me buy tickets there and we can use them the next day if we dont see all teh attractions. I asked can i buy there she said no from concierge. we went concierge and he said no got buy at ticket window. So we did that then we go to park at 2pm the next day and cant finish attractions and then they say we cant use them the next day. had i known that i would not have got the 750p tickets. My kids very dis-pointed. The hotel is very un helpful to disabled handicapped people. Their was a lot of garbage outside our window, room 2101. They did put us in the wheel chair room as i needed wheelchair. We were booked in a room with twin beds. Hotel is clean food good but after 3 days sick of eating at same resto and same food. You need another restaurant

I wanted to write you and tell you about my experience staying at H20 I am a Disabled American , when i arrived the elevator outside was not working and they dont tell me you have a ramp so i had to walk up the steps into the hotel. No one took us their we had a hard time find entrance to go too the 3rd floor. Once im on 3rd floor i had bellman tell front desk if they have special check in for disabled so i dont have to stand in line, the lady told him yes then ignored me and took 6 more people ahead of me. I talked with Bhelle and asked about park she told me buy tickets there and we can use them the next day if we dont see all teh attractions. I asked can i buy there she said no from concierge. we went concierge and he said no got buy at ticket window. So we did that then we go to park at 2pm the next day and cant finish attractions and then they say we cant use them the next day. had i known that i would not have got the 750p tickets. My kids very dis-pointed. The hotel is very un helpful to disabled handicapped people. Their was a lot of garbage outside our window, room 2101. They did put us in the wheel chair room as i needed wheelchair. We were booked in a room with twin beds. Hotel is clean food good but after 3 days sick of eating at same resto and same food. You need another restaurant

The trademark of the hotel is definitely the in-room aquarium, which is why I wanted to try it out. My 6 year old daughter was entertained and spent hours watching the fish swim around. Ocean park is right outside as well. Excellent location for guests planning to visit. Shower and toilet were clean and the water heated up very quickly. Decent Wi-fi speed. Bed was comfortable. Room service was quick. All you can eat breakfast buffet is really good since its free for 2 guests per night. But I had a few guests over for breakfast and i felt like paying 600 php per head was a little too much. Service was excellent.

Bath tub placement was questionable since it was out in the open. Not a problem for kids who want to swim around but no privacy for adults who want to take a bath (unless it's more of a couple's romantic weekend, then it wouldn't be a problem). Menu for in-room dining is very limited. Some of the decorative pillows looked like they needed to be replaced. I was really hoping to get a room with a view of Manila Bay AND an aquarium, but its either 1 or the other. I would have paid extra for the suite, but it had no aquarium.

Easy accessibility to shopping, restaurants and entertainment.

Slow service and lack of personnel in the restaurant area, especially during breakfast time.

It's very accessible to the airport, shopping mall and restaurant. Breakfast is good. Every thing is new in the room. Its quite to sleep at night.

The hotel staff was extremely helpful, felt like being served at a 5 star hotel.

The lighting in the room was a little depressing.

Fantastic location by Greenbelt Mall complex. a handful of great little bars and coffee shops right on the doorstep too. I have stayed in this area before to visit the Thai Embassy (2 minutes walk) and the neighbouring hotels are very expensive due to the upmarket location/area.

The breakfast (delivered to your room) is very poor and not worth getting excited about. Only 2 small bottles of water supplied at the start of any stay with extra water only at additional charge. But there are so many great eateries and 24hour 7/11 shops close by so getting some food/drinks in is easy and cheap.

We stayed for 1 night so we could be closer to the airport for the following day's early flight. Location is great and the amenities are great. Love that we were entertained at the casino.

Great casino ambiance and professional staff, nice, safe and comfortable rooms and amenities. Convenient free enter net wi fi and free shuttle service from and to the mall and other destinations

The SPA is nice but massage service is way over priced . The TV channels had a problem which was not fixed during my 2 stays in a period of 6 days then my other stay for 2 days 12 days later

Le personnel est charmant et disponible, la cuisine du restaurant est plutôt bonne. Un endroit agréable ou séjourner

Close to robinsons mall just accross from hotel and friendly staff. Food isbgreat and reasonable.

Noisy aircon beddings need more pillows that are new or need to change old ones

It was clean and the staff was very helpful at every turn.

No, we got what we expected.

While the hotel was not a Las Vegas type, it was comfortable and clean. I am a fairly tall and I noticed that the elevators were small and the doors were tight. The population of Manila is on the short side, so the hotel was a perfect fit. We will stay there when we go back.