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Points négatifs : The entertainment system did not work properly

Points positifs : Seats were comfortable

Points négatifs : Offer cappuccino along with coffee, tea, and juice.

Points positifs : the seats in couch wwere the narrowest we have experienced! Very uncomfortable and difficult to get out of

Points négatifs : Better seats and the bathrooms were incredibly small. some of the lights did not work

Points positifs : The seat were comfortable.

Points négatifs : Crew was cold and and very matter of fact. The food was very so-so. The food items have to be purchased other the food trays served unlike Turkish Airlines and Kuwaiti Airlines.

Points positifs : The crew was sufficient and polite. Seats are average. Food was extremely limited. Underwhelmed but, frankly, exhausted with the process of trying to get out.

Points négatifs : Communication of flight departure time was not provided causing us to miss our flight and requiring over 2 hours on a cell call to Bangladesh to book a 24 hr delay which was further confused by computer glitches. Poor customer service at the flight checkin desk in Kathmandu who are, apparently, limited in what they can assist with.

Points positifs : Seat spacing, food, crew Everything

Points positifs : The seat 21A was absolutely horrid inducing claustrophobia due to limited space all around on a full flight long delayed on ground after taxiing for departure.

Points négatifs : Etihad needs to be more sensitive of passenger comfort and avoid being so stingy with economy class seats (21A)

Points négatifs : Flight was delayed for 4+ hours

Points positifs : The sear was messy they didn't clean it it was full of pieces of bread.

Points négatifs : boarding the flight on time instead of delaying it two times... and also putting the information at the flight information screen if I haven't gone to ask to the airport information stand I would never know the flight departure gate that was at the complete opposite side of the airport of were the initial flight was going to depart.

Points positifs : The seats, staff, entertainment, particularly liked that you served hot chocolate! The staff were very polite, friendly and helpful.

Points négatifs : Food -vegan menu was bad for n the outgoing flight, better on the incoming flight. No vegan food available on domestic fight. Sitting in the aisle seat meant often people pushing past your seat.

Points positifs : Good selection of movies.

Points négatifs : Had to use a shoe horn to get into and out of my seat and I'm not a large guy. But really my harsh criticism comes from the loss of my girlfriends luggage. It was left behind in Paris on our way to Casablanca causing us to waste a day in Casablanca traveling back to the airport the grab the bag the next day. And to add injury to insult her bag was left behind in JFK during our transfer for our flight to Seattle. No big deal right, Delta will deliver the bag to our house the next day, wrong, we were told we have to go to the airport ourselves to get the bag.

Points positifs : Very nice plane, crew was fantastic.

Points négatifs : The only thing is the entertainment since the plane did not have a screen but it was really comfortable flight

Points positifs : Food.

Points négatifs : Headphones were not provided.

Points positifs : Great crew in business class!

Points négatifs : Wifi was terrible, entertainment is below average and angle seats for a 12 hour flight is sub par. The food was so so

Points positifs : The seats declined more than most airlines

Points négatifs : A 4 hour delay for an 11 hour plus flight? They could have let us off the plane and if not at least been more pleasant. Flight attendants were rude. Worst airline AND flight I have experienced in my entire life.

Points négatifs : .

Points positifs : The seats on the plane are fairly comfortable and the meals provided are good. Vanity kits handed out were good too

Points négatifs : It starts off with a chaotic luggage check in. No order, the staff take breaks on a whim and leave long queues of passengers waiting to check in their bags. The cabin crew looked rather annoyed at us boarding the plane and didn't bother to smile or greet as we came on board. Since the flight was at 1:30am, we fell asleep almost immediately however the cabin crew woke us up by vigorously shaking my shoulder to ask if we wanted food. The vanity kits were just thrown onto our laps while we slept. The on board entertainment system did not work on the entire plane for the duration of the flight.

Points positifs : Was the crew amazing and overall was good

Points négatifs : Excellent

Points positifs : Crew very pleasant and eager to Please cheerfully

Points négatifs : The three layer sandwiches were pretty average. Food was ok. Sometimes flying other direction from BKK to sad food is better

Points négatifs : Checkin process was really cumbersome and required a text message to confirm, which I couldn't do when I was in Asia.

Points positifs : Lie flat seats in business class are very comfortable. Got a nice 10 hour sleep on the flight across. Bathrooms are clean and clean smelling and large. Crew pleasant and efficient.

Points négatifs : The food could be improved.

Points positifs : Paris/jeddah is always better than Frankfurt/jeddah (in food service, plane size and entertainment... etc)

Points négatifs : Chicken meal was not cooked well, but the flight attendent was nice and switched it to a beef-meal

Points négatifs : Departure on time

Points négatifs : At Islamabad airport they asked to show authority latter of the person who purchased the ticket. Islamabad Airport they always bother if you are traveling by Saudi airlines.

Points positifs : Early boarding. On time

Points négatifs : Cabin temperature v cold

Points positifs : Dated entertainment on the inside televisions and some of the headphones and movies were hard to understand because of the audio quality. But the bottom line was I couldn’t find a cheaper flight for my trip and overall I look for savings and my airfare.

Points négatifs : Customer service from the flight crew was pretty dry, my biggest complaint though was that there was very much stagnant air quality and no ventilation at HC location like I am normally a custom on most other planes.

Points positifs : Nothing. It was a bad experience.

Points négatifs : They could have served food. They could have checked us in through to our final destination.

Points positifs : Great crew in business class!

Points négatifs : Wifi was terrible, entertainment is below average and angle seats for a 12 hour flight is sub par. The food was so so

Points négatifs : The plane stopped at an airport between Shanghai and Kunming, which was not shown in iteneray. I got off at this airport thinking I arrived in Kunming. . I was told that I have to check in again at Kunming. When I tried to check in again, there was only one person in the entire airport checking in passengers and she spoke no English. We finally figured out what had happened and barely made it back to the plane before it departed for Kunming.

Points négatifs : If there was no bus to the aircraft.

Points positifs : The plane was super new and the flight was smooth and really great. The food was yummie.

Points négatifs : My luggage did not arrive at the airport in Istnabul and I hope I will get it back.

Points positifs : New & clean aircraft

Points positifs : Nothing

Points négatifs : Nothing

Points négatifs : Departure on time

Points positifs : Crew

Points négatifs : Food

Points positifs : I had my own row of seating because the flight was pretty empty so it was very comfortable

Points négatifs : Nothing. Excellent flight

Points négatifs : .

Points positifs : I liked the way of grouping the boarding , and the "ICE" facility had a great options, crew was so helpful.

Points négatifs : It was far away from the gate to the place of passport clearance and baggage reclamation area, we walked a lot.

Points positifs : Great seats, great crew.

Points négatifs : Was not anything too exciting on Entertainment with regards to movies, but personal choice really.

Points négatifs : Thanks

Points négatifs : Food

Points positifs : The socks offered in business were comfortable and nice looking. The red wine was good.

Points négatifs : The food was just average and the seat not too comfortable

Points positifs : Flight arrived on time

Points négatifs : No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers.

Points positifs : Decent price for economy comfort seat, 4A.

Points négatifs : The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate..

Points positifs : Fast boarding

Points négatifs : Slow in refuelling, got us delayed for 40-

Points positifs : Liked the short flight period. That is all!

Points négatifs : Crew service is terrible. Food is rubbish.

Points positifs : Boarding counter team

Points négatifs : keep flight on time, online check in was not working, Less damage while handling bags

Points négatifs : None of us who flew from ny , received luggage’s in Dhaka. Still waiting

Points négatifs : Serve alcohol

Points positifs : Amazing crew and excellent food and beverage choices

Points négatifs : There was a delay of more than 1 hour.

Points positifs : Crew was nice and friendly. Food came in a paper bag but still was good and plenty. The plane was an Airbus-330, it's a smaller plane for shorter routes but the seats were actually more comfortable than the newest Boeing 787-9 they use for long hauls.

Points négatifs : Don't bus the passengers to the plane and make them climb the stairs. It's almost 2020.

Points positifs : Seat spacing, food, crew Everything

Points positifs : The crew.

Points négatifs : The time between flights.

Points positifs : I was sorted on Row 3 and the drapes kept hitting the back of my head.

Points négatifs : Move the drapes a few more inches back.

Points positifs : KLM are our airline of choice. A great full-service carrier with impecable standards.

Points négatifs : Nothing

Points positifs : Food was great, enjoyed watching videos, staff very profession and friendly.

Points négatifs : Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles.