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Points positifs : Crew was amazing

Points négatifs : Food

Points positifs : Asiana crew was very cooperative and helping. The were fast and always bringing water and juice to passengers in 9.5 hrs flight. they were thorough in takeoff and landing preparedness.

Points positifs : Nice crew

Points négatifs : Nothing

Points négatifs : They lost my luggage

Points positifs : Good flight. Crew was nice.

Points négatifs : Better entertainment

Points négatifs : Snack was packaged bread stick bits. No flavor. Must take of headsets for take off and landing.

Points positifs : The staff was kind and helpful. The business class was good and the updrafts was really worth it

Points négatifs : Entertainment was poor .

Points négatifs : Um avião velho, com estrurura ultrapassada de entretenimento poderia ao menos ter uma comida um pouco mais adequada e espaço para as pernas compatível com as aeronaves atuais.

Points négatifs : The lunch part at the end was a little late we had just had a snack and a small sandwich so we didn't eat a lot. But food was great!

Points positifs : Helpful with our 2 year old

Points négatifs : Baby change area is very small

Points positifs : Super friendly crew. Enough food and drink.

Points positifs : Amazing crew! They handled a full flight with screaming indisciplined kids and clueless adults with grace. Entertainment was great as usual

Points négatifs : Singapore food and drinks quality has deteriorated significantly. Flights are always packed with uncomfortable seating. These days you get amenities only if you ask.

Points positifs : Super friendly crew.

Points négatifs : Better food, better resolution on the seat monitors.

Points négatifs : Couldn't reach airline by phone to change my flight. After several attempts and an hour on hold they disconnected. Website won't help. Air China isn't a reliable airline.

Points positifs : Professionalism of the staff. The whole process was smooth.

Points négatifs : Food. Tasted mediocre at best. It would be better if each economy seat had an electric outlet to plug in.

Points positifs : Overall good flight

Points négatifs : First flight was delayed which resulted in the missed connection, overnight stay in Beijing and lost time in our final destination

Points positifs : There was so much good food.

Points positifs : Seat was very comfortable. Good selection of movies.

Points négatifs : Headset was very uncomfortable and unable to use personal earphones.

Points positifs : Amazing crew and food; clean lavatories throughout the flight

Points négatifs : Need more elbow space; 10 seats across in the economy section really soured the experience

Points négatifs : Food and drinks for long or connecting flight not suppose to buy

Points négatifs : Horrible experience of sitting on the tarmac for more than four hours with no air conditioning in New York on a 95 degree day. I thought I would die. There seemed to be no concern among the crew for our extreme discomfort.

Points positifs : Everything is good but there are kids make noisy during the sleeping and no one stop them.

Points positifs : Flight crew was friendly and attentive Very nice job!

Points négatifs : I experienced a long delay and got stuck sitting in plane got another 2 hours after boarding before we could take off

Points négatifs : Need more movie options for a 14 hour flight

Points positifs : good

Points négatifs : nothing

Points positifs : Clean, kind cabin crew & nice meals

Points négatifs : entertainment

Points positifs : Everything was good, excellent. No complaint at all!

Points négatifs : Perfect no further better service, I suppose.

Points positifs : I booked this time China air for my parents and because of delayed flight we had very bad experience. Japanese boarding ticking staff were cooperative but seems they don’t have power

Points négatifs : They said they understand situation but they were afraid to solve but there were staff name Ms. Umeda Ms. Yasukawa and Ms. Ai were very nice trying to handling the situation but as we were very cooperative and understanding that not their fault. My parents are old my mother can’t walk probably and Blood pleasure patient. I ask for room in Beijing because of 18 hours delayed stay. But they failed for get Hotel. But Japanese staff were nice also crew. I would love to give 5/5 rating but honestly was bad experience only because of delayed flight and couldn’t get recovery.

Points positifs : nothing

Points négatifs : the food was awful! flight the crew was blatant and not very friendly. they need to learn how to serve customer. i've been traveling with many airlines but Air China is the worst ever!

Points négatifs : The flight is cancelled and nobody had notified us. I only find out when I went to airport. No good

Points positifs : Overall good flight

Points négatifs : First flight was delayed which resulted in the missed connection, overnight stay in Beijing and lost time in our final destination

Points positifs : Everything was fine except the fact that our flight was rescheduled on 24 hours earlier than the original one. It was extremely inconvenient.

Points négatifs : When the airline interrupts your trip last minute and passengers are trying hard to adjust their plans it would be nice to have a little appreciation from the airline team. And they do not have to be rude to people who are asking to explain the reason of the changes.

Points positifs : The staff were good

Points négatifs : Better seats and it was not Turkish Airline they change to another company

Points négatifs : Good

Points positifs : Nothing

Points négatifs : For such a LONG flight, grateful to ask Turkish Airlines to make available bigger aircrafts.

Points positifs : Screen.

Points négatifs : Attentiveness of crew member . Movie selection could be better

Points positifs : Only cleanilyness inside the plane

Points négatifs : Customer service at the checkin at the airport and also the service by the flight attendant inside the plane

Points positifs : Overall satisfied..

Points positifs : Efficient airline, friendly staff.

Points négatifs : Can't blame the airline but getting through terminals is time consuming in Abu Dhabi. Seats are small and hard but I felt excellent value for money.

Points positifs : The crew is amazingly kind. The seats on the flight have a good amount of recline and the entertainment system is good, though you can't turn off Arabic subtitles.

Points négatifs : I would not recommend flying through Jeddah. Any time there is terrible. The airport is not equipped to handle the volume. There is only one restroom for 3000 people, no seats. An attendant was using the bidet hose from the pit toilet to spray down the floors and the entire bathroom was wet.

Points positifs : I like the outgoing flight but i found worst flight ever when i came to karachi i was sick and saudia airline contineously changing their flight schedule and no airport meal offered for the people of karachi so i and other passengers decided that we never ever book saudia arabia airline in future

Points positifs : Nothing

Points négatifs : Saudia always delayed always

Points négatifs : I lost my luggage in final distention (Riyadh City, Saudia Arabia). I reported that, but no replay until now.

Points positifs : Peu de place pour les jambes Équipage très sympa

Points négatifs : Plus de place pour les jambes mais vol rapide donc Ok

Points positifs : On time and complimentary drink

Points positifs : Cheap fares and direct flight

Points négatifs : Entertainment very poor. Would recommend a kruger selection of movies and preferably to be available to watch once we are on the plane waiting for take off. Economy class space limited .

Points positifs : I don't think I say anything I liked.

Points négatifs : Food, veg option, given peaces of boiled mushrooms, Eggplants and spinach. What a horrible experience.

Points négatifs : Better pillows...as simple as that

Points positifs : Buongiorno praticamente è successo che avevo il volo da Fiumicino a Olbia e quando sto facendo il check in il sistema di alitare era bloccato quindi mi hanno fatto manuale la carta di imbarco e poi quando sono entrato trovo il volo che è andato via senza e i personi e mi hanno lasciato nell'aeroport

Points négatifs : Devono fare tutta alitalia e tutti i sistemi loro da capo perché non funziona per niente

Points positifs : All flights on time

Points négatifs : Everything was good.