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Everyone is so nice and helpful. The place is clean and beautiful. The food is wonderful.
The location was beautiful It was ridiculously expensive...everything was an extra. As a couple , we spent as much on food as we did on the room. ( and we didn't eat breakfast). They even charged for the use of old snorkeling equipment.
Service in restaurants was terrible.. For breakfast , lunch and dinner.. $28.00 for pasta with peas that they call chefs special was the size of a small appetizer.. Room was nice but old. Plumbing did not work to good.. Cater to large groups. You have to wait for everything.. Very unhappy. Been going to hotel for 20 years..
This is one of the nicer full service hotels on the island with most immenties. But It sorely needs an update, it's very dated and generally dirty. They aren't quite as on point service-wise as they should be. But with all that said, for the price it's the best value you're probably going to get. I'm sure once they do remodel, it will be unaffrodable.
The hotel is very nicely located on the island of Bermuda. You are a short taxi trip away from the Naval Dockyard and the hotel offers a free ferry shuttle to Hamilton. Beaches are incredible and the restaurants are very good (Bocci had the best food and Ocean Ridge had amazing beach/ocean views). Shuttles to various parts of the hotel grounds were clean and readily available. My husband and I were there on our honeymoon and decided to get massages one day. We can both honestly say that the massages weren't that good for the price you pay. My massage therapist was very rushed in her movements and I never felt really relaxed. Spa facilities were very clean and quite impressive.
Beautiful hotel and grounds. Delicious food. Very friendly and helpful staff.
The staff are warm and friendly and efficient. Every greeting feels genuine and warm. I love the south side and that part of the island for its beaches and the trolley is so easy to catch at hotel and gets you to great beaches and to ferry to Hamiltin. You are away from everything but can get anywhere easily. I lived in the hotel in the 80's performing in a show that use to be there and remembered as so beautiful and friendly and was so excited to return 32 years later to find that same Bermudian kindness and joy.
The location of the hotel was very convenient to top notch restaurants (Henry VIII, The Waterlot, Blu, Lido). Two are 1 minute away and the other two were less than 5 mins by taxi. The fact that you can rent mopeds on property was perfect. The tennis courts were $15 per hour for us as a couple to play, which was reasonable I thought. The fact that you pay for extras a la carte is annoying. The cost of drinks at "The Dock" at The Waterlot, effectively an on property establishment and their private beach was totally annoying. Considering the beach next door was half the cost sort of indicates to me they could easily charge 20% less and still make a killing.
I loved everything about this hotel, the staff was so kind and friendly. My boyfriend proposed to me here. It was pricey but you get what you pay for.
Location is perfect. New pool awesome The first room I was given was looking out at employee parking lot when my itinerary stated room was next to new pool seems to always happen when you book through travel sites
The staff were very friendly, helpful, and courteous. The hotel is very convenient for walking to town/shops and to the ferry terminal. The food at the new Marcus Samuelson restaurant was very good. The hotel was under renovations and this was not made apparent when booking the hotel. The construction work started quite early every day - including Sunday. Overall, the hotel is very nice but not as luxurious as expected for the price.
Marcus restaurant, Pool. Small rooms. Expensive for what they offer. Not great service. Ran out of towels and chairs at the beach of their sister property.
If you are looking for a quiet upscale place to stay in Bermuda you must consider Rosedon. It's a hidden oasis right in Hamilton. Easy walking to shops and restaurants. The staff were all extremely friendly and helpful, the rooms and grounds very clean. The gardens are beautiful. We would definitely return. Was not a concern for us, but no restaurant or bar on premises. They do provide an honor bar in the main building though and plenty of places within walking distance.
The facility was fantastic (one bedroom apt with king sized bed) and in every room we had a breath-taking ocean side view! Staff was hands off, but very helpful when we needed something. We took a dip in the pool every morning and the area was very quiet and secluded. Right next to a bus stop as well! We cannot wait to come back! This is not a "dislike," but more of a suggestion. The hotel felt more like a timeshare, which is what we wanted. We had a full kitchen to cook food and received clean towels daily- otherwise it was very independent.
Close to airport Filthy. Garbage had not been emptied. There were crumbs on the floor. And when we moved the couch to watch TV the floor was filthy. No batteries in the either of the remote control in the living room. shower provided just more than a trickle of water. Cab driver warned me to lock all doors when we go out. Such a waste. We were staying only one night prior to our flight home. Otherwise we would have moved hotels.