Montbleu Resort Casino & Spa

Not clean, many employees unprofessional

Points positifs : Room was really nice and new. Beds very comfy. Elevators fast and hotel nicely laid out allowing to get quickly from A to B.

Points négatifs : Room didn't have fridge, nor microwave. Toilet flush was constantly dripping. Room wasn't clean-we found peanuts and beer caps next to one bed and bath had hair all over floor. We saw room cleaners hang around and chat all the time, rather than working, so this probably explains why rooms aren't cleaned well. Endless wait before check in because of line waiting (15people) and only one agent who was supposed to check everyone in was on the phone all the time. Worst thing was the hot tub in the pool area which smelled intensively like old sweaty socks.

Don't Book Through kayak

Points négatifs : I booked and prepaid through kayak for a deluxe high room. Was put on the 4th floor looking into a building wall and the wall paper in the shower was coming off. The staff at the MonteB from desk were completely unhelpful and didn't even want to help me. They told me the hotel was completely sold out but then right next to me someone walked up and booked a room on the spot. Really. I also tried to work with Kayak. They were 100% unless too. Even promised me a call back that I never received. I called 3 times.

Be prepared for extra charges. Rude staff i

Points positifs : It was a beautiful pool

Points négatifs : Rude staff Resort fees, taxes, plus extra hotel fees tacked on just to use the pool. No free wifi. Bathrooms I stocked.

Awful place to stay if your trying to get some res

Points négatifs : We had to call multiple times because the room next to us was partying from 9pm-130am and only finally stopped because we called for the 3rd time. At one point we couldn't even get they to anyone from the hotel and ended up having to call on our cell phone to reach security. We could also smell smoke from there room too. Our air conditioning also didn't work and we were so uncomfortable and hot all night. the jacuzzi had so much chlorine in it it was stinging our eyes and we had to get out.