Voulez-vous définir comme devise par défaut ou pour cette visite uniquement ?
Notre chambre était très bien. Dans la tour du lac au 14 e étage. Quelles vues ! Il n'y a rien que nous n'ayons pas aimé.
Les chambres sont très spartiates, pas de machine à café ni de mini frigo. L'emplacement est très pratique pour aller faire du ski, et pour les jeux d'argent si c'est votre truc.
La chambre et grand lit
le personnel était super. L'emplacement est fantastique rempli de fumée... vraiment intolérable. Le casino et les chambres.
La propreté et la gentillesse du personnel de l'hôtel
J'ai adoré cet endroit Un peu cher.
A proximité de concert. Super chambre avec une vue sur le lac Tahoe. Il y a un Starbucks bien situés proche les ascenseurs. Le lit n'était pas très confortable. Nous avons séjourné en face de Harrah's last time et le lit était imbattable. Cependant, nous avons beaucoup aimé la chambre bien mieux à Harvey's.
La vue, à une courte distance à pied de la ville, chambre magnifique. Nous reviendrons à coup sûr :)
Trop nombreuses ventilées ascenseurs
Hotel très bien situé,avec vue des chambres sur le lac.Dépaysement extraordinaire.
Pas terrible l'enregistrement à l'hôtel. Il n'y a pas eu gratuitement.
Les chambres de l'hôtel sont très agréables et ont été récemment rénovées. La plupart d'entre elles sont pourvues de deux salles de bain et d'un canapé. Très agréable, avec une vue magnifique. Il est très pratique comme emplacement pour le Heavenly Village. La fumée de cigarette dans le casino peut être assez envahissante
Chambre de bonne taille très beau et confortable Je le recommande à tout le monde Bon jeu d'argent, nourriture et bon rapport qualité/prix
J'y retournerais bien ! Le service voiturier était très serviable et la chambre était très confortable. Super lits! Merveilleux endroit où séjourner.
Grande chambre Pas confortable Le personnel est génial Pas terrible salle de remise en forme
L'hôtel était proche de la ville Le personnel de la réception était super Petites salles de bains des chambres Le service dans les restaurants était de piètre qualité
Le hall sentait toujours bon. Le personnel était sympathique et efficace L'intérieur n'a rien pour les enfants. Le parc de stationnement ascenseurs étaient sales
Oyster Bar Piscine fermée
Un parking couvert. Il n'y a pas de piscine intérieure. Pas de jacuzzi. Pas de sauna. Les ascenseurs sont lents. Les chambres sont petites et la salle de bain était très basique. De chose auxquelles on peut attendre d'un motel 6.
Le prix était raisonnable et le service de bonne qualité Certaines zones n'étaient pas très propre (comme l'ascenseur du parking)
Très bien situé J'ai été réveillé vers 7 heures. Les murs sont très fins
C'était assez bruyant et le service clientèle n'était pas très aimable
Il y avait 12 personnes devant nous dans la queue. Nous avons attendu pendant une heure et demie dans cette courte file d'attente. Je ne comprends pas pourquoi ????
L'hôtel s'est bien passé. Le personnel était très sympathique. La nourriture était correcte. Les formalités d'arrivée ont pris à long. Salle de bains et la chambre aurait besoin d'être rénové.
Equipements bas de gamme et hôtel sale. C'est une façade. Et il faisait beaucoup trop chaud dans l'hôtel
Super vue, super prix La piscine n'était pas ouverte, car en particulier le restaurant
1. Emplacement. 2. Chambre au design moderne 3. Lits confortables. 4. Super service d'accueil. 5. Piscine intérieur. 6. Bon choix au petit déjeuner, mais seulement du jeudi au dimanche. 1. En Sous-effectif. - J'ai attendu plus de 40 minutes à la demande dans la salle à manger - Le Café del Soul est le seul restaurant ouvert du lundi au jeudi. 20 Minutes d'attente pour avoir une place, 40 minutes pour aller chercher de la nourriture. 2. sombres et étroites arcades. 3. Une machine à café dans la chambre était trop petite et médiocre. 4. Réfrigérateur était en supplément 20 euros par jour par chambre
En plus du service qui s'élèvent à aucun service
J'ai bien aimé le centre thermal Pas de micro-ondes
C'est un bon hôtel Je crois que j'ai beaucoup aimé cet hôtel plein
Le personnel était super. Des tapis était sale. thermostat ne marchait pas.
Bien situé Plus 25$ de frais après mon départ. Le service est médiocre à la réception, du bruit insupportable dans la chambre, impossible d'ouvrir avec une fenêtre dans ma chambre, je ne reviendrai pas
La chambre était propre, belle chambre et à la piscine. Le personnel n'a pas été très sympathique ...
Les lits étaient confortables et les chambres étaient grandes et propres. Trop de fumée dans le casino.Je vais resté éloigné à tout prix!
Les chambres sont spacieuses. Il est permis de fumer dans le casino. Lingerie boutique dans le couloir ascenseur.
La vue sur la montagne depuis la chambre était incroyable
Le séjour était bon. Le ménage n'était pas ce qu'il y a de mieux.
Propre et sympa. J'ai été impressionné par le service et les gens Il n'y a rien. Ils ont fait un excellent travail !
Le petit déjeuner offert Le excessivement chers room service
Dans l'ensemble, Enfants non accompagnés de piscine
Un bain à remous, le petit déjeuner est gratuit, les chambres sont spacieuses. lente et peu fiable, en particulier pendant le week-end animé.
Très agréable et propre lit Piscine sans chlore et froide
The convenience. Park your car and never have to leave. Free shuttle service to ski lifts which is conveniently located at even walking distance. Free shuttle service dropping off and picking up in town. After a day of boarding/skiing, heated pool, jacuzzi to soak up in. Restaurant and spa. Fully furnished condos with stocked kitchen, everything you can possibly need to cook homemade meals. Cozy fireplace. I look forward to returning There's nothing negative I can think of. Very satisfied with stay
Nice view No air conditioning. Cooled down at night with fan and window cracked. Wind comes from resort side and we were on valley side which gets no breeze. They would not move us to other side.
I don't like this place too much.just stay one night.
Various on site activities and you don't have to leave if you don't want to. The Ridge has it all from swimming to basketball and on site skiing. Plus, a free shuttle unto Tahoe if you want to get away easily. They don't give you any shampoo or conditioner, so if you forget it the nearest fix is their overpriced store! Also, hate the 4:00 check in which doesn't make sense with the 10 am check out time!
The restaurant staff were very pleasant and courteous. There is no AC. This point cannot be stressed enough. Our room also had a hole in the wall and was missing basics like shampoo and coffee for the coffee maker. This "resort" is sort of tired - it is in need of updating all around. Everything looks about 10 years past due for maintenance or replacement.
Room was great and comfortable. The day of check out. Room service started knocking on our door at 9 am, knocked again at 930, then at 955 they decided to just walk in without knocking. Very disrespectful
Great price! Great bed, good space in room. Free shuttle down to casinos and back was an awesome perk! Very happy! Only thing I didn't like was 10 AM checkout. Other than that great place to stay for business or leisure.
The views, locations, the rooms and some staff members. Check in too late and check out too early.
After checking in at the main building, the room was not ready. The house keeper was still cleaning the room. My family had to wait over an hour to get settled in. It was a horrible experience.
The room was ready on time, very clean, and everything in the room was in great condition. The staff was friendly and courteous and we had a wonderful stay. We didn't use the hot tub or any of the communal facilities because we were too tired from spending all day at Lake Tahoe. When we go back to Tahoe, we would happily stay here again. The thermostat in our room didn't work, but we didn't complain to maintenance as we were just there for a couple of nights and could open the window. The view was pretty terrible because it overlooked the basketball court.
The Tahoe Ridge is our favorite spot in South Lake. It's quiet, very clean and we look forward to our annual trip each year. There isn't anything negative to say about The Tahoe Ridge.
Beautiful property, nice staff, great views. They didn't honor my preferences for extra pillows. Didn't refill shampoo. Front desk closes at night. We left our room key in the room and had to track down Security who was very nice, to let us in.
Le calme, La sympathie du personnel, le spa, la propreté, un vrai endroit reposant
Propre et confortable. Près des pistes de ski. Très bon rapport qualité/prix.
Les suites sont grandes, la cuisine est très bien, tout est comfortable et spacieux
Le village de Solvang dans lequel il est situé est vraiment très agréable et particulier (on se croirait dans un petit village danois). La partie qu'il nomme "Château" est en fait une ancienne grange réaménagée avec des escalier et un sol en béton : décevant. Les chambres dans le logis principal ou les suites avaient l'air plus agréable. Chauffage extrêmement bruyant.
L'espace de la suite et l'ambiance luxueux de l'hôtel. L'absence de petit-déjeuner proposé sur place obligeant à consommer en dehors de l'hôtel.
J'ai adoré être si près de la plage ! Nous y sommes allés en semaine et avions plus ou moins la plage pour nous tous seuls ! Les chambres étaient agréables. Le personnel était super ! La seule chose que je n'ai pas aimée, c'était l'odeur du savon, du shampoing, etc. sont fournis. Ils avaient une étrange odeur médicinale.
Grâce au personnel Les chambres sont de petite taille, mais avec une cheminée et d'un pont ont compensé pour la taille de la chambre.
Il est très bien situé, juste sur la plage. La vue est super. L'hôtel est très central. Très bon rapport qualité/prix.
Location to Heavenly Ski resort is great, and the accommodations were nice. I've stayed at 2 different locations and in both found that the sofabeds at each location were terrible for our child to sleep on.
Great views, very spacious, comfortable amenities and everything in between! Spa on the roof with a sauna. Indoor pool and spa at the clubhouse. This is a must stay!!!! Having to check in at another site
Great location and beautiful rooms. Really nice having shops and restaurants in walking distance. Very pricy for a room. Although very nice I feel like for the rates there should include more amenities like free meals or parking or free or discounted gondola ride.
Loved the convenience of being right at the Gondola and Heavenly Village. Front desk, valet, and staff were super courteous and helpful. The rooms are great, clean, and very convenient when traveling with kids. We used the kitchen to prepare breakfast and simple meals. Would definitely return because overall it was comfortable. Housekeeping came by at 8am, and we had not left yet (typical when babies and toddlers are involved), and they did not come back later. We were later told we have to call and request that. When we did at 5pm they said it's too late for the day even though we just bumped into two housekeepers outside our room in the hallway. We asked them but they said we had to call front desk. They just got out of doing the work. The mattress springs gave in and was pretty soft. Probably due for replacement. Didn't like the 10am checkout. Should be 11 or 12 like other places.
The location Parking was not included in the price. It usually is.
The staff all was amazing. They even took the overnight parking fee off my tab when they realized I was waiting 30+ minutes waiting for valet service. I wasnt even asking for anything as I knew they were all buzy as it was raining and it was checkout time. It was a great place, will be back again! I cant complain. Everything was great.
We liked the location and friendly staff plus enjoyed the gym there. We were disappointed that the check- out was 10:00. We travel a lot and have never had such an early check-out. We called valet for our car and it wasn't ready for us and waited 30 minutes for it. I think that was due to all checking out at the same time that usually doesn't happen at other hotels we have stayed in. Also they did not have anyplace to eat breakfast in.
Everything was great The couch/sofa bed could be little softer to sit and sleep on
Great Village atmosphere. Lots of music at restaurants nearby, decent bar scene, right at base of gondola. Gondola was shut down for one day. so it was a drag to take a bus to the california base; especially when you're paying for the primo location next to the gondola. Oh well. Great skiing, one or two blocks to casinos, comfortable 3BR unit with washer/dryer. All good.
Staff is excellently trained. Very professional. Rooms are big and comfortable. Restaurant is nothing short of excellent. it is worth staying at the hotel just for the restaurant.
The staff, decor and small, thoughtful touches were great. I thought the restaurant, Jimmys, was overpriced for the quality of the food. Menu did nothing for us.
My wife and I were greeted by the valet/concierge gentlemen right away and were offered a glass of cold champagne! Set the standard for the rest of the stay and they didn't disappoint! Love this place and see ourselves coming here for many years to come! Didn't like that my sister in law's room was in a totally different building than ours, but understandable given the layout and they were completely booked that weekend. Also couldn't believe her room was much larger and nicer than our premium lake view king, given our room was $80 more per night. But the view made up for it. After all, it was only for one night.
Restaurant was excellent - both for lunch and dinner. Sommelier was very knowledgeable and approachable. Staff was extremely helpful and friendly. Got great restaurant recommendations from one of the valets. Room was very nicely appointed, comfortable and attractive. Radiant floor heat in the bathroom was a nice touch. Free on-site parking with valet service. Great location - not in the thick of things, so quiet, but easy access to South Lake and the rest of the Lake. Nothing.
1. There was no hot water in the morning when outside temperature is -8 C and they couldnt seem to care about it.
The service was amazing and staff were very accommodating. Our room was beautiful and the spa was glorious The reading couch in the room was not super comfy but it was a pull out so no biggie
All was perfect Except the restaurant
Was such an amazing experience! Everyone was polite and got everything to us as soon as we requested it! Definitely will be going back
Location was great, perfect for the lake. Jimmy's restaurant was very nice and the wait staff were great! We booked a pet friendly room for our dog, we were told we could only stay on the ground floor next to the lake car park. It was very noisy and the nightly cost did not match my experience. I am a seasoned traveler and this was not good value for money.
The staffs are the best and helpful. The restaurant closes early 9.30pm and no other food or drink service late hours.
On pouvait aller à pied aux différents quartiers de la ville. Le complexe hôtelier donne des laisser-passer pour l'accès à une belle plage. La plage peut être bondée.
J'ai aimé les chambres Il n'y avait pas assez de parking
The owners are so welcoming and always remember us! It is has a nice home like feeling. It is a short walk to the casinos and in summer there is a private beach, which is also a short walk/drive. Each cabin comes with table,chairs, queen bed, tv, mini electric fireplace And heat. It just a overall relaxing great place to stay it.
Very clean, friendly staff and you can't beat the location. Also dog friendly.
Access to beach is great. Shuttle service on demand is excellent. Staff is friendly and helpful. Parking was tight, but we were there on 4th of July. Our suite was clean and the kitchen was well stocked with dishes, silverware, etc. (though we didn't need a kitchen for a one night stay). Would stay there again, but book a room earlier and request a room that is located as far from Hwy 50 as possible. Our suite was spacious, except for the shower and toilet room which was extremely small. Furniture could use an update, screen doors were barely functional. Suite was facing Hwy 50 and was REALLY noisy. Needed to have the doors open because it was quite warm. I suppose in winter the noise wouldn't be an issue because you could keep the doors closed. Lastly, we paid way more than the room was worth, but booked it only a week before the 4th of July, so it was somewhat expected.
Location is perfect BBQ grills on property are nice Pools were not heated even though they advertised them that way. They stick you in the main building in the summer on the first floor with paper thin ceilings so you are awakened by the people above and you are far away from the beach and with only a queen size bed even though other rooms were available the Andrea manager wanted an upcharge of 50 per night plus tax for them even though the reception clerk said it was no problem to move. Andrea the manager always had a fake forced smile and was not customer focused at all. The room carpets were filthy.. they needed shampooing.
Good value for money but the cleaning was not up to scratch. I don't think the sheets on our bed had been changed. Hairs on the sheets when I have inspected before bed. There were hairs on the bathroom floor. Carpets were worn in areas. Bedding looked about 20 years old. Just felt a little yukky
We enjoyed the swimming pool First of all am not saying all employees are not properly trained doing their job but some of the employees yes they are not properly trained especially when they are charging bills to their guests when they checking in like what happened to us it is so terrible experienced we ever had in that place I booked online and make reservation I payed everything online so when I came to the front desk at the resort I told Them that I have reservation and I payed online however this employee asking for my debit card charging for any damages incase we something happen to the unit for amount of $100 for me doesn't matter because he said they will refund it after we check out so I said ok but then after an hour I check my online banking and it showed up in my bank account that the resort charge me $348 I can't believe this people can't do their job right so I told them what happen and they told me that they will refund it and they said it takes 3 to 5 business days to refund completely in my bank account and the next day I saw in my bank account they charge me again $740 I can't believe this place this is so much errors and stupidity why they can't do their job really guy come on!!' so I talk to them again and again and again all they did is sorry we will refund it we just make a mistake. And also at the next counter at my left side another costumer complained because of their errors over charging their costumers!!!! Please don't go in this resort believe me!!!!
The free shuttle was great- we never waited for more than 5 minutes for a ride. It was nice to have the continental breakfast as an option. Service was great and everyone was very friendly. Having a kitchen was great. Room (especially the bathroom) was kind of cramped.
The fact that is was right on the water The AC unit did not cool the room properly. Had to get and extra fan. The room was a non smoking room but there were cigarette butts on the balcony and the worse part was when I turned my covers down on the bed and found a large black hairball in between the sheets
The Condo was lovely and clean. The proximity to the sandy beach at Lake Tahoe and the South Shore casinos is excellent. Also, the grounds are beautiful with all of the lovely pine and redwood trees on the property. We had a wonderful relaxing visit, and I will definitely recommend Aston Lakeland Village to my friends Condos located near Lake Tahoe Blvd are too noisy with the traffic close by. I had to request a different condo than the one originally assigned to us, and Aston was very gracious about moving us to a condo closer to the Lake.
This was everything we needed for a weekend with my son and his family! The unit we were in is a three storey condo with three bedrooms (one in the loft) and two baths, full kitchen, living room and laundry. And the kids (and I'm including my grown son here) really enjoyed the wood fireplace! Beautiful surroundings, right on the beach. We decided to buy groceries and stay in the first night. ..a very good choice as the kitchen was well appointed. There are even board games! ! Just be aware that the loft gets really hot if you use the fireplace in the evening.
Facilities were nice, and staff was friendly. Not impressed with Lone Eagle Grille. Hostess and waitstaff were not competent. Gave us a wine list on a locked iPad. Did not provide the correct dinner menu. Options were limited, with few fresh vegetable options. Cafe was uncomfortable with hovering waitstaff.
I had reserved a room with double queen beds, but upon check-in was told that the hotel was "oversold" and could not only give me a room with one king bed. After much discussion, the gentleman claimed he looked again and found a double queen bed room and could offer it to me for an upgrade rate of $50/night. I unhappily accepted, but was able to remove the charge with a different gentleman upon checking out. I felt that I was being treated unfairly and inaccurately by the first person who checked my family in on 2/1719.
Cleanliness Facilities Staff Restaurant Complentary champagne at check in. We staid in room 346 , beside the fact that we had to walk a lot to get to the room , the way the bathroom was built was no way you can get any heat in there , the showers were a nightmare to take. He had to keep the heat at 78 in room to get not even 68 in the bathroom. I was disappointed with the room we got, because I know for sure the hotel was not busy 1.5 weeks before Christmas. Overall I would recommend the hotel but not the room 346
The hotel is of relatively modest size. The lobby has been remodeled (not sure when) and is very very nice. Has a Tahoe lodge look, is dimly, but adequately lit, and is very welcoming. Our room did not have the best view, so we requested an upgrade. The manager on duty offered us one of their cabins by the lake as a free upgrade. Initially, we declined, but changed our mind. Not only did they give us the free upgrade, but they did the same for our friends! Thanks to Taylor, who was very gracious, professional and friendly. The room we initially had was on the fourth floor and did not have a view of anything but the roof and ventilation equipment. That was remedied, however.
The pool was an outdoor heated pool but wasn't warm enough. The property is very spread out, which is nice but can be difficult at the end of the day with young children.
Room was excellent, very clean, stylish, comfortable. Loved the restaurant across the street, great food, great live music, great cocktails. Room was a little too warm, couldn't adjust thermaostat.
Great location. Beautiful beach. Enjoyed the paddle board and kayak rentals.
The first few days of my stay I was solo and was there for business. My wife flew in for the weekend and we had a great stay at our home away from home. The Hyatt in Incline always does a great job and has the best staff of anywhere I have stayed. Keep doing a GREAT job. One elevator was not working for a couple of days on Presidents weekend which made for very long lines and wait times. Need to reinstall the chandeliers at the Loan Eagle.
Pool area Wait staff not the friendliest at times
The location was perfect near a lot of small towns and restaurants. Didn't like there was no complementary breakfast at least a continental breakfast but it's okay found a great bf place in town.
It was very clean modern luxury The $29 for parking too much and they charged us for 4 parking days instead of 3 and the guy didn't know how to fix it it was elaborate he called pkg they agreed we fldidnt have an extra car then he handed me back the paper and we had a stare off lame So I said no more dialogue I need to go fix it !! He did but he pouted didn't apologize it's probably hard to get good help up there
I loved the room. But I wish we had a king size bed. My room overlooked the pool, as I'm sure most, or all do. But during the day the music in the pool area blasted really loud a few times over the course of the day. Scared me. But I'm sure that doesn't happen often, or I hope not at least. Also I wished we had a king size bed. The queen bed was too small and the comforter was too small for the bed.
Staff was wonderful! Best service I have ever had! From beginning to end!
I love that it is so convenient to everything! I only had to use my car twice during my whole trip. Everything was walking distance! I'm not sure what had happened but my car had valet parking. And they returned my car with wheel/ tire was flat
Multiple bedrooms and bathrooms, full kitchen, multiple living spaces, gorgeous views, beautiful living spaces, great for large groups.
The staff was great, very helpful, and friendly. Nice room with a chalet feel. Fast valet service. Great location. Strong commercial air freshener smell initially in the room, cracked open the window and it was fine. They need a better air freshener when recycling the rooms.