Trump International Beach Resort

Poor management!

Points négatifs : I'm extremely on happy with the customer service, I was told by the front desk at check-in that all resort fees are included, I was surprised at checkout to see those fees add to my bill, when I spoke with the manager Normita Netterville and explained the situation she was very rude and unhelpful and said out loud that if I don't like the hotel policies I can go next time somewhere else!

Girlfriend Getaway got away

Points positifs : The beds are comfortable and the rooms are sound proof.

Points négatifs : There was broken glass by the mini fridge when we first arrived. There was left over food particles in the cabinets. The bathroom was equipped for 2 people even though 4 were on the reservation. The outside vinyl wicker lounge chairs were broken. The person at the towel stand didn't know if there was a vending machine on site. When you check in, they swipe your credit card for incidentals, once I returned home, there was a charge on the credit card. When I called to inquire, I was told we used items from the mini bar. I told them this was not true because we had gone across the street to Publix and the liquor store to buy alcohol and even left more than what was provided. They reluctantly reversed the charges.

Not worth the money

Points positifs : Dominique was very rude front desk! The hotel d ouble charged me! I'm still waiting on a refund for double charged resort fees! I was told free Wifi and they still charged me for wifi! I asked for a bay view.. And they gave me a shopping plaza view .. I would've paid extra for a better view but the guy Domnique lied and said I already had a bay view .. :(

Points négatifs : i did not get the room until 4:15 pm...i have never been in a hotel that they wont give me the room at least at 2:pm...i did not get my luggage into my room for anther 1:30 hr..so i had to wait in my room until 5:45 to be able to go down to the pool....and they did not give me proper apologize...it felt like they did not care about getting a good feed back from me, or want me to go back...

Points négatifs : Hôtel très bruyant