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location few amenities
Central located A/C in our room was broke, super hot. The outlets over the TV didn't work and those where the only ones in the room. Dirty vents in the bathroom that you could see the lent. The place needs a deep spring cleaning. Might say Sheraton but it's a holiday inn. Staff did refund us the money for our stay so that was great customer service, then I got $88 charge that I have to call about and see what that is for. We didn't even stay the second night, just wanted to leave.
The staff was very nice, the room was clean, and the king size bed was comfortable. I would have liked a view of Tennessee street, but the parking lot view wasn't horrible.
My first experience at the Four Points was adequate at best. The atmosphere that surrounded the hotel was the only feature I can actually say I was impressed with. The round column like building is a rarity and the lighting certainly set the mood. However, once inside it is a standard run of the mill hotel with little to nothing offered that leaves a lasting impression. My room was mixed up with a handicap room taking the interior decor down a notch. The bed was very uncomfortable, and the T.V. Did not work.
We had to request that our bed sheets be changed as they were yellow and looked used . There was a dead roach by the elevator door for two days before they removed it
staff is always pleasant and helpful. comfy bed and pillows
The staff was very pleasant and helpful, and the tapas and drinks in the restaurant were delightful!
Clean sheets This is a hotel that gets a lot of traffic. Its clean but the room smelled like spray deorant and the floors had carpet which was not great flooring for the cost of the hotel. Also forced valet parking. Other hotels priced less offer comparble amenties for less.
Ate at Shula's restaurant, which was very good. Just high priced. Location is very convenient. Staff at hotel and restaurant very friendly and helpful. You could hear everything that went on in the hall. Rooms are noisy.The smoke alarm in the room across went off and they couldn't turn it off for awhile. Didn't know there was $15 charge for parking.
We were in town for the weekend for a wedding. I thought the hotel was very nice. Clean. Modern. The staff was friendly. Overall I enjoyed the hotel and would recommend to a friend. Level 8 bar was very nice too. The balcony was spacious and had a nice view to sit, relax, and enjoy a drink.
Great location Room was humid. The sheets and bed felt damp and the carpet did not feel clean.
Location is perfect, staff friendly and efficient, rooms are very nice and having a Shula's 347 at the hotel a real plus. Was very disappointed with thev $15 a night parking. So my stay was not the $149 advertised. Bait and switch?
Very clean. Toilet room separate from shower area so family can get ready faster to go out and about. Exactly the same as Springhill Suites we stayed at in Anchorage. So it's nice to know what your getting no matter where you go. Very roomy with separate sitting area. Has microwave, too. Free breakfast downstairs had such a variety of things. More than just coffee and danish. We will always look for Springhill Suites where ever we go. There was nothing I didn't like.
Convenient location, clean room, helpful staff
Spacious room Friendly staff Blood on sheets first night
Efficient use of space. Clean. Concise. Met all our needs nicely.
Cleanness, nice staff, comfort, convenient hours for breakfast The whole thing
NOTHING WAS GOOD ABOUT THIS EXPERIENCE AT THIS HOTEL! WE REACHED THIS HOTEL AT 3AM AFTER TRAVELING ALL DAY AS A STOP ON OUR WAY TO OUR FINAL DESTINATION. WHEN WE ARRIVED WE WERE TOLD THERE WAS AN ISSUE WITH OUR RESERVATION AND THAT WE NEEDED TO CONTACT EXPEDIA. WE WERE GIVEN NO INFORMATION ON WHAT THE MATTER WAS ABOUT. THE NIGHT MANAGER WOULD NOT TELL US ANY INFO AND WAS SO RUDE AND UNPROFESSIONAL. SHE CARED MORE ABOUT WATCHING TV THEN ASSISTING US. WE TRIED TO CONTACT EXPEDIA WITHOUT ANY HELP. WHEN WE FINALLY GOT SOME INFORMATION ABOUT OUR RESERVATION WE WERE TOLD OUR RESERVATION HAD BEEN CANCELED, BY WHOM THEY WOULD NOT DISCLOSE. WE DID NOT CANCEL THE RESERVATION SO IT WAS CLEARLY AND ERROR BY THE HOTEL. WE WERE THEN TOLD WE WOULD NOT BE ABLE TO STAY AT THE HOTEL BECAUSE OF THE ISSUES. AGAIN IT WAS 3AM IN THE MORNING AND WE HAD SPECIFICALLY RESEVERED OUR STAY AT THIS HOTEL BECAUSE WE WERE TRAVELING WITH A DOG. WE ENDED UP SLEEPING THE CAR BECAUSE WE COULD NOT FIND ANOTHER HOTEL. THIS WAS THE WORST EXPERIENCE. THIS HOTEL IS AWFUL AND I WOULD NOT RECOMMEND A STAY HERE EVER. I WOULD ALSO BOOK WITH CAUTION IF USING EXPEDIA. THEY OFFERED NO HELP OR COMPENSATION AFTER WE FOLLOWED UP WITH THEM A FEW DAYS LATER. VERY DISSAPPOINTING!
Close to the highway The room smelled bad, the bathroom smelled of mold and mildew, the comforters were stained, the door looked less than secure. If we had not arrived so late, we would have found another place to stay.
Location Room 114 smelled terrible. It was old, and water from shower leaked into wall. But it was about $80 so it was ok. Little coffee maker worked and had iron for close. Pool was right infront, so u could hear everything... "marco polo!"
Beds were comfortable, rooms quiet Tub leaked and continually waste water. Electrical outlets were worn needing replacement. Coffee was low quality.
Great breakfast selection. Convenient location. Has option of 2 bedrooms and a kitchen with a small living room. The room I had this time (I have stayed previously) was apparently trashed by the previous customer. The bathroom doorknob was broken and mended, bath towel bar broken, rug was stained all over, doors were stained (specially the 2nd bedroom one), ottoman was shredded.
The room was huge & fully equipped with a full size kitchen, although we were only there one night. Breakfast selection was good with average quality.
Friendly staff. Loved the social hour with food. So special!!! Would have liked the pool to be heated.
Chambres de bonne taille, lits et oreillers confortables , personnel sympathique et efficace. Mauvais signal d'accès Wifi dans les chambres.
Une salle de réunion bien agencée et équipée des technologies actuelles. Il y a un Starbucks à l'intérieur de l'hôtel. Les chambres sont propres et confortables.
Il n'y a rien La chambre était très sale et il y avait une horrible odeur de moisissure. C'était un hôtel ancien et ce n'est vraiment pas à la hauteur pour le prix.
Il n'y a rien Très décevant, il y avait des cafards qui me montaient dessus pendant que je dormais
This guest did not leave comments about this hotel.
The hotel was in a great location, clean with a friendly staff, front desk personal was very welcoming, professional and a asset to the hotel, nice to see. Hotel Employee from breakfast staff just as nice. Coming from someone who travels alot, g Walls are too thin, as the guests in the room adjoining ours could be heard talking loudly, banging around,kids running. All this at 3:30 in the morning, I did place a complaint to the front desk but did not quite down until 30 mins later.
Breakfast, rooms are very clean. We slept like bsbiesðŸ¤— No
Room layout Not prepared for large volume of people at continental breakfast, but staff still friendly.
The staff was pleasant and very helpful. No- I was truly satisfied!
Convenient location Breakfast was limited. There was no coffee one morning point.
The breakfast was very good The hotel pool is indoor but is not warm
Work out facility too hot
Chocolate chip waffle batter made too thick
Clean and staff was friendly. Breakfast and coffee was great. You must make a right turn only and then a u-turn to head towards the Capitol, but that is not the hotel's fault.
Rooms were super clean and modern. Staff was excellent, especially the lady at breakfast.
This guest did not leave comments about this hotel.
Easy access to downtown Lots of restaurant choices and shopping nearby Room smelled nice & fresh Bed was super comfortable Loved having a choice of soft and firm pillows Sofa was nice for reading Breakfast was tasty with lots of choices Best coffee of any hotel chain Door to bathroom too big, crowded the toilet, opened onto full mirrors on closet door opposite the bathroom
Cleanliness, quiet, friendly staff, hotel gym, breakfast buffet The rooms are designed so that the bathroom sink is viewed by all, so there is no privacy at the sink. There should be a bathroom door that closes off the sink area from the rest of the room, the way it's done in most homes and other hotels.
Had a nice breakfast bar , spacious room, evening get together with food Room smelled like a wet dog and later like reheated fish
Any hilton is always a very nice place to stay I didn't like the price of the hotel just because it was graduation the prices went up. Also I was not told a $40 charge will be taken off my card but have yet to get refunded
Convenience Breakfast included Location Friendly staff The horrific smell in our room that remained for the duration of our 3 day stay. Smelled like a litter box. Was booked solid so had to put up with it. No offer to locate and eliminate the source. Just to change rooms but were none available. Would have been great otherwise.
The staff was extremely courteous and put in the extra effort to make our stay even more comfortable and enjoyable! After our evening check in, we were making some hot chocolate to have with our cookies and we were offered whipped cream. She was so kind and pleasant from the start! The room had everything we needed and expected from our frequent stays at Hampton Inn. A nightlight was a plus since our bathroom light switch is connected to the fan. Love that the hotel makes the effort to be environmentally friendly too. Would definitely stay here again!
No serious complaints. The bed seemed a little hard to me overall the room with comfortable. Cleaning staff were a bit loud we could hear them laughing and talking in the halls while we were still asleep. The front desk staff were very friendly
Breakfast was nice . Location was perfect . Comfortable and clean . Not all staff were professional .
We couldn't check in until 6pm because the football team was there. We did not know until we arrived in town at noon. The general manager Sophia was very helpful as well as Trey on the night shift.
Low price Whole place smelled like cigarettes even non smoke rooms and corridors. Vending machine didn't work. They have to buzz you in front door. Pictures on Web not accurate.
It was fine. Carpet in the room was old and stained. I think all rooms ahould remove carpet.
Right off the interstate Weird smells, dirty elevator, small breakfast
My biggest concern when traveling is cleanliness then price. I love getting a good deal. This was awesome!!
The hotel hall way smell to cigarette. My room was a non smoking but you can smell the hallway and my clothe came back with a strong cigarette smoke smell.
Comfortable beds with appropriate bed covers; nice TV with good channel selections; coffee maker; CLEAN bathroom; and accommodating staff (gave us desired floor). N/A
I liked the hotel, just needs some accommodation I wish they could just get rid of the carpets, the room is nice and clean but the carpet give out a smell that takes away from the appearance of the room.