Hôtels à Tamuning

Points positifs: I was glad we were given the privilege to have free waterpark access as well as a free breakfast buffet :)

Points négatifs: The only problem I had was with the staff at the front desk. They weren't organized, and we had to wait quite a while because they were unable to spot my name on their system, only to realize all the paperwork had already been done. We wasted thirty minutes waiting for them to find the paperwork.

Points positifs: Pool is awesome, especially Club Manta, zip line and some slider. Pool staffs are overall friendly. Pool side barbecue was fun.

Points négatifs: Outside Club Manta staff, especially some staffs who work for rental kayak and jet skiing, was rude. I feel that hotel need the staffs education. There are a few snorkeling set. Breakfast is so so level, not excellent. Coffee machine and founten machine sometime was broken. There was no enough beach seat at pool. Hotel should prepare enough beach seat.

Points positifs: We loved the snorkeling at the island located front. They rented gears at free including kayak/aqua shoes/life vest etc. Waterpark was great to have fun. Tropical BBQ was also a geat value for money.

Points négatifs: Guys at the kayak rental bar were not kind. Cleaning is ok level.

Points positifs: The greatest selling point of the Resort is the free access to the next Aqua Park that is a great bonus if you have small kids (up to 14 years old I would say). Breakfast is very good and in general the service is good. Beach is great (nice snorkeling) and in addition with a 30 minutes walk you ca reach the nearby Guam Premium Outlet and other good restaurant and fast foods.

Points négatifs: It lacks a good gym (the one available is outside and not so equipped). Checkout is at 1 pm. Eventual late checkout (even for one hour) is charged 55 USD. This could be a problem if your flight is more than 2-3 hours apart.

Points positifs: Waterpark was great for kids

Points négatifs: Rooms like travellodge butbfor a lot more money. Food pricey and poor quality.

Points positifs: Room condition is good

Points négatifs: It is a little far from down town.

Points positifs: Pool and waterpark

Points positifs: It was close by a supermarket and it had a water park that the kids could enjoy.

Points négatifs: We had to walk a distance from the parking lot to the hotel.

Points positifs: The food was okay, needs a little bit more selections for breakfast

Points négatifs: What I didn’t like is the pool area closing at 8pm a little to early .. Would be nicer if they closed maybe at 10pm

Points positifs: They gave us an upgrade and the views of the room were amazing. The staff was very cordial and helpful

Points positifs: I was so happy that my room was upgraded to a Suite Room with Ocean view. Everyone working there were very friendly and accommodating. The swimming pools are very clean. Beach area is clean.

Points positifs: Not much you can do to constant maintain the facilities due to the humidity. However, being said that like other hotels in Guam I was happy from all the staffs in all areas were very courteous and professional in what they do. I therefore would like to thank you all for a job well done.

Points négatifs: The entrance from the lower deck front and back was kept in an excellent condition, but going into the room great, however, the restroom are outdated but then the hotel have been around for a long time. There really nothing that I didn’t like because I’ll still come back and it’s not like I’m going stay in the restroom all there anyway.

Points positifs: Bed was great , but check in staff was a little strange that i didnt have the card that i booked and paid a month in advance, they should be more understanding that my trip was paid in advance..

Points négatifs: Checking in. Staff gave me hard time.

Points négatifs: The front staff made a mistake about the breakfast fee but she didn't say sorry about it. The money problem is very sensitive. I hope the staffs would be more careful about the payment.

Points positifs: The overlooking of the beach and pool feom our room. Has a nice and big lobby. Lots of parking. Nice amenities.

Points négatifs: None. The place is perfect for our taste.

Points positifs: La vue sur l'océan depuis la chambre

Points négatifs: Pas de bouteille d'eau en chambre sauf le premier jour alors que c'est écrit sur la description, pas de housekeeping sans appeler la réception et cela après 18h, personnel tout sauf sympathique et ne parlant pas ne comprenant pas l'anglais, à notre arrivée nous avons dû attendre 12h dans le lobby sans information sans WiFi sans eau, piscine froide et pas propre, vétusté du mobilier, bureau de conseil pour les tours et attractions diverses inutile

Points positifs: The staff is very friendly and helpful. Shout out to Darrell, Mark and Michael at the pool bar and Jenny from Sales & Marketing for making our trip special! The beach at the hotel is absolutely beautiful!

Points négatifs: Nothing, it was very enjoyable.

Points positifs: Satisfactory good

Points positifs: Location

Points négatifs: Bathroom falling down, clearings service not good.

Points positifs: Great sea view if you book that side, large room. Resort-like with a pool and right on the beach. Balcony so you can get some fresh air.

Points négatifs: The AC can't really be controlled by your thermostat. If you set it lower than 25 degrees Celsius, it doesn't change, so it seems to be the minimum. Room is a bit tired and outdated (glass bathroom counter and sink, which is showing wear). Had recently spent two weeks in Japan and paid much less for much better facilities. Even though it's close to the airport, expect to pay $25 for a taxi ride.

Points positifs: Customer Service/Staff were very friendly and accommodating.

Points négatifs: Airconditioning was awful, our AC unit wouldn't go below 25 degrees Celsius. Although, the front desk did relocate us to a room that was a bit cooler after trying to fix it. In the end it did work out, but was inconvenient that we had to deal with it.

Points positifs: I liked the customer service and the view.

Points négatifs: The room we were staying in was extremly dirty. The floor had so many stains as well aa the ballroom walls.

Points positifs: All staff members were courteous and helpful.

Points positifs: The lotte hotel staff treat me like a king.

Points négatifs: Lotte hotels feel like my home away from home.

Points positifs: Room was clean and pool was very inviting.

Points négatifs: No showers for swimmers to take a full shower.

Points positifs: Staff is friendly, pools are beautiful, and the location is awesome. Sea is always calm and the beach is clean, which is great when you come to enjoy sunny weather with a small kid.

Points négatifs: The place is a little under-maintained and a little rusty. No room service. No free sunloungers on the beach. Overall, would qualify for a decent 4-star, not a 5-star as claimed.

Points négatifs: it's not clean. too much expensive.

Points positifs: NOTHING

Points négatifs: Well, first of all, it did not meet any of my expectations for a hotel under the Lotte brand. I could possibly say that it was the worst experience among idk how many hotels I have explored. My sister and I were disgusted by the dirty towels placed in our room for us to use (it looked like baby poop stains). I called the housekeeping and I told them about the case. I did not get an immediate response so I had to ask "what will you do about this?" and the women said, "Oh do you want the towels changed?". The response showed how irresponsible the employee was and how unwilling she was to do anything about it. Other housekeepers came and they only said "We're sorry" after I showed them the dirty towels. In general, the staffs do not meet any criteria that are expected at even budget hotels. When I used the club lounge the staffs were also very unwilling to clear and set up the tables. Also, the cavanas, it's just so unexpected. So DIRTY and disorganized. Don't expect too much since it's free (for club rooms and possibly other rooms) and dirty. Don't think you could spend hours there. Since it can ruin your stay, I highly recommend staying at other hotels :)

Points positifs: Room condition and easy access to beach

Points négatifs: Breakfast Not enough to pee in restroom beside pool

Points positifs: The Air-conditioning is too cold.

Points positifs: Bien dans l'ensemble

Points négatifs: petit déjeuner médiocre et cher Le petit déjeuner n'est pas inclus

Points positifs: Location is great. My family and I especially enjoyed the pools; there is something for everyone (baby pool, kids pool, water slide, adult pool). Another bonus is having the beach just steps away from the pool. Full sized balcony was also great. The staff were attentive, kind and prompt when we requested for housekeeping services.

Points négatifs: The carpet felt dirty.

Points positifs: Close proximity to beach Bar

Points positifs: View

Points négatifs: Cleaner Bathroom

Points positifs: Everything is there so you don't have to leave the property, food, beach, shops...

Points négatifs: Everything cost a lot

Points positifs: The breakfast is great, and the view is awesome!!

Points positifs: Clean, spacious, good facilities.

Points négatifs: The junior staffs over at the counter are rather inexperience and unhelpful. Went over to concierge counter and was told the person in charge is not available. Other than the reception counter, I'll say overall it was a great hotel in Guam if not the best.

Points positifs: The view was absolutely breath taking. The hotel staff were friendly and professional. The rooms were very comfortable and spacious. I hosted my father's retirement party and the banquet staff were exceptional, the ballroom was comfortable, and the food was delicious. Location was perfect. It was close to restaurants and Tagada park (for small adventures & rides). There is an ABC convenience store also within walking distance for late night drinks and munchies.

Points négatifs: The parking is a bit difficult. HOWEVER, the security staff were very nice and helpful to allow us to load/unload all our stuff for the event.

Points positifs: Localisation

Points négatifs: Établissement vieillissant mériterait une remise à niveau

Points positifs: The pool

Points négatifs: The price

Points positifs: Le lit et les oreillers étaient super moelleux et confortables. Plage devant l'hôtel.

Points négatifs: Le lobby de l'hôtel est un peu daté, mais dans l'ensemble, c'était quand même bien.

Points positifs: Beautiful hotel

Points négatifs: The pictures don’t match the rooms and i over pay for a view i didn’t get. The club was waist of money. And the pool bar is so crowded with tanning chairs I couldn’t walk around

Points positifs: Great location on a fantastic beach within walking distance of many restaurants and shopping. The beach is super safe and the water clear, great for swimming, snorkeling, and paddling. Staff was great. Bed was nice.

Points négatifs: Old property in need of lots of refurbishment. Not nearly enough beach chairs even though there is plenty of room for more. Also only two umbrellas. They really give little attention to this area and it is an easy fix. Pool/beach bar is ridiculously expensive. 9$ for a can of beer. And there is no beach service. Overall, there are a lot of little things about this place that are annoying given the price point and brand, and most of which could be easily fixed. Hence, you get the impression that this is not a cared for location.

Points positifs: We booked the room same day due to a canceled flight. We received great service from the front desk manager (I believe that was her title); whoever she is, she gave us a larger room and allowed us to have a late check out.

Points négatifs: We are a family of 3 and stayed at the hotel for 1 night. While it was one of the better properties along the Tumon strip, the heavy usage and frequent exposure to sea elements have taken its toll on the room facilities. We found the bathroom in the room especially “used” looking. For the cost of a night’s stay, this is rather unfortunate. Also, we found the cooling system subpar. The only area of the room cooled was directly in front of the vent - yes singular, as in 1 vent for a corner room; unfortunately for us, the beds were not positioned in a way to be cooled and so we had a very uncomfortable rest.

Points négatifs: I booked last minute and the room was $300/night. Upon booking, I was told that check in was at 3pm. However, at 3pm the room was "not ready". Eventually 45 minutes later, when I again approached the front desk she offered a room with a Partial Ocean view, which related to a tiny sliver of water. This sliver could be viewed from the ledge, the hotel referred to as a balcony, which was approximately 4ft wide and 8 ft long. Not long enough for furniture so it was barren. The room was nice enough, though it was evident that the cleaning crew had worked hastily; nut shells on the floor, random debris under the bed. All in all completely not worth what I paid. I was highly disappointed.

Points positifs: Westins's location is so good for shopping and eating and travel. All staffs were so kind and professional. And Condition of Westin's private beach and swimming pool were so good. ※ Biba magic show was so wonderful. Surely, I want to recommend +_+!

Points négatifs: Room's Window isn't good for shutting out the wind. In our schedule, the sound of wind was so difficult to deal with.

Points positifs: Vicinity and close to the beach.

Points négatifs: It’s tired and in need of decoration and or renovation. We wouldn’t go again.

Points négatifs: We booked 4nights and the Aircon for the first night was busted. they fixed it but it was still warm and noisy. no available equivalent to transfer. 2nd night, they transferred us to another room but Aircon was colder but still warm and I need to sleep without blanket and shirt. The Aircon needs to be serviced on the 2nd room. on our last night, we were transferred to another room which Aircon was okay. Manager was apologetic but the problem is it an old hotel and they were fully booked even for those with Aircon problems.

Points positifs: Very comfortable room.

Points négatifs: Parking was difficult. Lots of flooded areas in parking structure.

Points positifs: The bed was comfortable. The staff was friendly.

Points négatifs: The shower was so poorly designed, it was 3’x3’ with a shower head that extended from the wall by a 1’, it was such an awkward experience. Also, the threshold wasn’t angled towards the shower so water leaked all over the bathroom floor. Whoever designed it, and whoever approved the design should have been fired; it’s absolutely ridiculous. Lastly, the “ocean view” room wasn’t really an ocean view, it looked onto the hotels next door.

Points positifs: Service was good , special thanks to sweet Bethany who works in a bar and was as friendly as possible . To sum up , everything was just okay what is not enough for this price. Furniture , interior seemed very old as well as rooms. Breakfast could contain more choices for people from different countries . Also, atm was too old(29 year old I think ). They didn’t accept Apple Pay , WeChat Pay and Alipay. Btw, the view from my room was fascinating as well as the ocean . But one more disadvantage , they didn’t provide free transfer to the airport . So , I expected more.

Points positifs: Great location and clean room.

Points négatifs: The receptionists at the front desk were so so.

Points négatifs: Pas de room service.

Points positifs: The view was excellent.

Points négatifs: The food at the executive lounge wasn't up to expectations. Not enough variety. Very basic not first class. Also some of the amenities were the same.. basic even for an upgrade to suite.

Points négatifs: 99% of their quests love it cold. We are in that 1%, we turned the AC off for 3 days. I did not reduce their rating because of my problem. Our room was 67 deg at check in. On my next visit there, I will ask them for a warmer room or bring a heater. Ha Ha.

Points positifs: Great infinity pool, view of the whole Tumon Bay, good but simple buffet dinner, ok breakfast, rooms are old, furniture needs some work, bathrooms also need basic but hard cleaning.

Points positifs: Beautiful beach, nice staffs and all the facilities in there ;)

Points négatifs: Mugs in the room were dirty and it hadn't changed during my stay. I could see even a coffee stain on the muddler which I had used the night before.

Points positifs: Très bien situé. Piscine/Hot tube/plage => parfait ! Endroit parfait pour un séjour à Guam. Chambres propres avec une vue magnifique.

Points négatifs: Petit déjeuner peut être amilloré: homlettes, saucies, lait. Yogurt pas très bon. Machine à thé ne fonctionne pas rapidement.

Points positifs: A very comfortable and relaxing place to stay in. The first night they had live music playing ( Friday night ) which was very nice. The breakfast was nice. The rooms were big and we had a nice view from our room.

Points négatifs: The hotel was actually a bit far from the main Tumon street which wasn't clear to us when we were booking the hotel. The food was a bit pricy but really good. Facilities were a bit old.

Points négatifs: Old!!!!!!!

Points positifs: The staff's were very kind.

Points négatifs: One of the rooms that I reserved was not ready at 4:00pm. We had to wait for an hour for it.

Points positifs: The customer service was impeccably superb. The view of the ocean from the lobby and pools were breathtakingly beautiful. I love that the coffee shop is 24/7 & everything served at cafe chino is delicious.

Points négatifs: Not a single thing! No complaints at all.

Points positifs: Price is quite reasonable. There’s Wellness activities every night in the pool and gym.

Points négatifs: No complimentary water and bathrobe after they did bed making. And tried to charge wifi every time even though I’m a member of Hilton Honor. Service quality was terrible. Facility is quite old. Not enough water pressure for shower. It took hours to wash my hair. And also, you can hear the voices next door. Noisy indeed. Private Beach is just for watch. A few people swim there because of rocks on the beach.

Points positifs: Infinity pool much relaxing view.

Points positifs: The location is perfect for everything you want to do as a tourist. The Hilton is conveniently located close to all the tourist attractions the farthest we had To drive was 30 minutes which is not bad at all! The little breakfast area after the check-in counter is absolutely delicious the pool and beach area are fantastic the waterslide is a very fun addition the drinks at the bar are delicious and I would recommend the Mojito the view from our balcony was absolutely beautiful the beds were extremely comfy the room was quite large the shower and bathtub were separate which is also a great feature for relaxation there was plenty of shopping on the Hilton in case you had forgot something and the staff were extremely friendly

Points négatifs: For the price I paid for the room I would expect more cleanliness. The shower in our premium tower ocean view had mold in it when we first came in after the third day it was finally cleaned the room continued to smell of smoke every time we would come back to it as if the cleaning people were smoking while cleaning Roy’s restaurant was not as good as reviewed online the age steak had absolutely no flavor coming from working at a steakhouse where our age steaks are delicious I was extremely letdown. The Hilton also does not inform that you will pay for Wi-Fi unless you are a Hilton member so you might as well sign up for Hilton membership before you go on your vacation to Guam that way you don’t have to pay for the Internet.

Points positifs: The pool and the room were very well maintained. The cleanliness and spaciousness really exceeded my expectations. The access to the Laguna Club Lounge was a nice little treat and the snacks and drinks that were served were satisfying.

Points négatifs: We asked for a late checkout and the staff allowed our request but then our key to the room timed out and we were unable to get back up to our room. We needed assistance to get back up and it was just kind of a hassle.

Points positifs: The view from our bayview corner suite was gorgeous and the jacuzzi was definitely a plus.

Points positifs: Bed was extra comfy and the room was well maintained.

Points négatifs: The view was amazing.

Points positifs: Was once a grand hotel. has great views.

Points négatifs: Shows its age in a big way. Two of the three pools not working.

Points positifs: Best hotel in a 4-week trip so far. And it would probably also have scored this well if we'd have a more standard room instead of the relatively affordable for Guam suite that we picked. (Don't worry about 'resort view', it still showed lots of sea view too). Amazing: the two pools, the (rocky) beach view, the breakfast and also anything in the room. Area is relatively remote: some family restaurants and shops at walking distance. Two free shuttles (one of the hotel) bring you to Tumon village centre, and also 2-3 paid private bus shuttles (USD 4/ride) with high frequency.

Points négatifs: Maintenance level of some of the public areas. E.g. the fence on inside of atrium was clearly rusty/corroding metal, and the Family Pool shower/bathroom area almost fell apart.

Points positifs: There’s a jacuzzi bath in a suite room. It made me feel gorgeous. When I left the hotel to an airport, they provided me a comfortable ride with an excellent driver even though it was early in the morning.

Points négatifs: On the 3rd day, even though I asked guest service to make up my room a few times, nothing happened. The person in charge of the guest service was irresponsible. When I complained, he just said it was beyond his control.

Points positifs: professional attitude of staff and management spaciousness of room and public areas sea view from room nice infinity pool area quiet surroundings free parking shuttle services

Points négatifs: airport pick-up service was forgotten (but we were more than compensated for this small mishap!) jacuzzi didn't work some construction noise

Points positifs: Overall service was great

Points négatifs: Hair dryer was damaged.

Points positifs: Really comfortable beds. Great view most especially when the sunsets. A place my family and I would love to stay at again.

Points positifs: the only good part way the pool, but it is much smaller than you think

Points négatifs: even though it was very cheap comparing to other hotels near the beach, this five star hotel left out room uncleaned even we have requested ince more for the service. the facility is very old, the havent fixed the showers or the electric key amd etc. the power was unstable though the rain & many facilities were shut down and not was in service. most of all the sheets were filthy when we arrived and the sheets & towels smelled though out stay

Points positifs: Grande chambre, wifi qui fonctionne bien, téléphone gratuit dans le hall

Points négatifs: Plomberie, coût de taxi vers l'aéroport, la chambre était chaude à l'arrivée

Points positifs: The staffs are very nice. The shuttle bus is very convenience.

Points négatifs: The WiFi is not very strong

Points positifs: the room was spacious and clean.

Points positifs: Clean room, basic amenities and a microwave in the room. The bed is big, wifi is fast and there’s a balcony on every room. Friendly staff too!

Points négatifs: Location is not ideal if you don’t have a car, but they do provide a free shuttle service for guests. Shower head holder in my room was broken, though I never had the chance to inform the management since I only stayed for one night.

Points négatifs: dirty and uncomfortable.. especially bed in the room was awful.

Points négatifs: Bathroom vent fan didn't get fixed after two weeks of repeated requests. Room AC unit squeeked incessantly and was not repaired after several requests. Room faced a busy road. A CBD shop was being built under our room after 10PM.

Points positifs: Staff was friendly

Points négatifs: Old and shabby. Over priced for the quality

Points positifs: Very close to airport and tourist spots.

Points négatifs: The hotel could use some renovations.

Points positifs: Hotel is close to the airport.Taxi Rides are expensive in Guam.The hotel shuttle to the airport is $12.00 There is a free shuttle to the beach There are no food services. Staff was pleasant and helpful

Points négatifs: No breakfast available.No free airport shuttle.No free coffee in the rooms

Points positifs: clean, nice and cozy room. perfect location for one night stay around the airport.

Points négatifs: My room was next to the elevator so I heard the sounds of elevator all night long

Points positifs: The shuttle bus is very convenience.

Points négatifs: The WiFi is not very strong.

Points positifs: Comfy bed and balcony

Points négatifs: Bathroom old needs help

Points positifs: It was conveniently located near restaurants and the airport. Good size balcony. Staff was very friendly, front desk staff were very helpful from check in to check out. Ice machine on property and parking available.

Points négatifs: Cleaning service was a bit slow. If they can increase the number of housekeepers or find a more efficient way to clean and faster. I did not like that shuttle was not available.

Points positifs: I like the location

Points négatifs: The stupidity of the employees, the horrible rock hard beds, the lil old security guard running around trying to be a hero, the fact that the TV was the size of a lap top and you couldn't hook up any input because of a blocker they had on it, the fact that you would call the front desk for help with something and they would just say "I sorry", " I don't know "!

Points positifs: - Location is great, has a convenience store and JP store on the ground floor. - Easy access to the beach and free access to Tarza.

Points négatifs: - Corridor was dark and a bit creepy, but was not a big problem.

Points négatifs: The flooring seems old.

Points positifs: The hotel close to shopping and Restaurant

Points positifs: Tarza water park was perfect for 4yr-old kid. Good location compared hotel cost to others.

Points négatifs: Although Tarza water park was good for kid, not for adults. Room status is just fine can't say it is really great.

Points positifs: Convenient location, near restaurants, beach, malls and tram stop for trips to Micronesia mall, GPO, Kmart etc Comfortable beds, newly renovated room, good sized bathroom, 2 bottles of water provided every day Courteous staff

Points négatifs: Check-in was strictly implemented at 3pm, no early check-ins allowed for most guests. Though the lady at reception told us that had we arrived in the hotel before 6am, she could have allowed check in by 130pm! Hotel should clearly state this in their policy to avoid confusion and/or misunderstandings. WiFI connection from the room got cut off all the time. We had to sign in again each and every time. The hallway to our room on the 3rd floor was full of stains and not so clean

Points positifs: Location

Points négatifs: The room needs to refurbish and cleanliness is not enough

Points positifs: it was our second visit to Guam and it won't be the last. it reminds us so much about LA and the people in Guam are very courteous and friendly. the shops are great as well as the restaurants. beach was fantastic.

Points négatifs: Nothing much really. Maybe they can offer cheaper transport or bus fares specially for shorter trips. but basically, everything is fine.

Points positifs: Enjoyed the Sunday brunch - delicious, with so many options is was just incredible. Extremely good value for the money!

Points négatifs: The shower handles - the cord kept hitting the handle and turning the shower cold

Points positifs: Best place to go shopping everywhere

Points négatifs: Very small towels, basic toiletries, no coffee, minimal amenities compared to other similar hotels. Inexpensive and it showed.

Points positifs: Wide room, nice view and all staff was very nice.

Points négatifs: I think the lobby was too hot...they need to turn on A/C always..

Points positifs: we ask extra towels but we didnt get any coz we were in da other room with my other family members. but thank god for dryer in da room.

Points négatifs: none

Points positifs: The location

Points négatifs: No personnel assigned to clean the unit everyday

Points négatifs: Toi dirty and all equipment was in malfunction : lighting was out, microwave oven was in malfunction., water was continuously leaking.... The first impression to enter the hotel lobby was like an abandoned facility. Airconditioning and lighting in the lobby was out for energy saving. So too dark and heat... I do not recommend this hotel. The service quality and attitude of the staffs were too poor.

Points positifs: The ocean view is amazing! The pool is great and overlooking the beach. I loved being so close to the beach and activities very near by. T

Points négatifs: It seems the building has been a little neglected. It is still a beautiful building, but I can imagine at one time this was awe inspiring. I am disappointed that there is no longer a restaurant or any activities happening in the building. There is also no air conditioning in the main areas and it is extremely hot especially near the elevators on the main level. Our room had a leak in the ceiling in the main bath and it took several days for someone to respond. Everyday we would come home to water all over the floor if we did lay a towel barricade. It was fixed however and we haven’t had another issue since. The appliances all worked...but were very very out dated.

Points positifs: staffs're very king and nice view. There're a washing machine,refrigerate,oven and plats. Very nice!

Points positifs: Spacious

Points négatifs: Not clean

Points positifs: Great ocean views, nice pool area. The staff was very nice and very helpful with the two issues we had.

Points négatifs: It was difficult to take advantage of the nice balcony area, due to the noise of the air conditioners. The bed in the master bedroom of our unit was not comfortable at all.

Points positifs: Location, clean&comfy ocean view room with kitchen a&laundry, pool&hot jacuzzi with beautiful sunset, and kind room maids

Points négatifs: We rarely met staffs with kindness and good manners

Points positifs: Very clean, cold a/c, and an awesome view..

Points positifs: The affordable rooms

Points négatifs: The beds weren't comfortable, and they were squeaky with just a little movement

Points positifs: The room was spacious, good for a family of five. It was clean. My only issue is, the place is worn out. It’s needs a renovation.

Points négatifs: Pictures of the hotel is from when it just opened. That doesn’t look like the pictures today.

Points positifs: The Studio Apartment was surprisingly spacious - especially for 2 people. Each side of the room has its own full bathroom. The kitchen was well stocked although a little light on the cutlery. There are several nearby grocery stores to stock the refrigerator/freezer.

Points négatifs: They don't have the concept of wash clothes or hand/drying towels.

Points positifs: The pool and the staff.

Points négatifs: The bathrooms and the dust.

Points positifs: The kitchen

Points négatifs: Parking, was told by staff that since there was no parking available one late evening that I can park on the taxi stall. I got a warning to tow my vehicle the next morning. Huh? Run down apt...

Points positifs: I like the peace and quiet mood of the place.

Points négatifs: We're on the last building and farthest room. The room seems to have not been occupied for a long time.

Points positifs: The guy who is at night in he desk is so kind and helpful. The pool. Big, sunny and clean room.

Points négatifs: The girls during the day at the desk were a bit rude. I asked for the bus stop and they showed zero interest to explain it or search it on internet. The mattress is really bad quality.

Points positifs: Staff are friendly and polite, housekeeping and cleaning are excellent, location is the best, the price is very reasonable, too.

Points négatifs: Toiletries like shampoo and bathgel were not replenished even we requested twice coz our stay was for 7 days.

Points négatifs: I didn’t like that my key card kept locking us out.

Points positifs: Great staff, excellent location, value for money.

Points négatifs: Television remote was broken

Points positifs: great staff and confy room

Points négatifs: need airport shuttle

Points négatifs: I don't want connecting room.

Points positifs: Value for the money. The staff were quite welcoming, helpful and accommodating. Even though some things were lacking in our room, our needs were easily met. I would be happy to return someday.

Points négatifs: Bathroom floor gets too slippery when wet. so it needs an anti-slip mat. Same with the bathtub when I only use the shower. The men handling the shuttle services in the hotel lobby were arrogant and unapproachable. (Do they own the place?) We used other means of transport which do not involve paying them.

Points positifs: Very convenient location

Points positifs: Location, staff, cleanliness

Points négatifs: Nothing

Points positifs: Location with a price you really couldn’t complain about.

Points négatifs: Thin walls with minimal soundproofing. But like I said earlier. The location and price made up for it.

Points positifs: Great location, decent rooms and affordable rates

Points positifs: The fornt desk crew is so nice

Points négatifs: They dont have drinking water in room

Points positifs: very near to the duty free mall and many restaurants nearby, there is also a convenient stall just downstairs. room is quite spacious. beach is not far away

Points négatifs: didnt provide any form of room slippers and i have to request for toothbrush from the lobby counter.

Points positifs: Staff very pleasant.

Points positifs: The hotel is rather old and dated, but the value of that is the size of the room is bigger than newer hotels. Water pressure is great. Drivers, bellboys are very helpful and friendly. Check in and check out was easy.

Points négatifs: It needs to be refurbished, a bidet would be great to have.

Points positifs: The location was fantastic and the size of the room (and amenities!) was perfect!

Points négatifs: The room had water damage and needed a fresh coat of paint really badly. Also the shower had the most intense water pressure I've seen before and it hurt to use.

Points positifs: Rooms were spacious and beds were comfortable.

Points positifs: The location was great. Walkable near shopping and beach.

Points négatifs: Elevator so slow. They were trying to get fix and room was need some upgrades.

Points positifs: Kind staffs. Good location. Wide parking lot

Points négatifs: Old building. Old facility

Points positifs: Good so far

Points négatifs: Calling for cleaning was slow, but they did

Points positifs: Nice location. Nice breakfast and great staff.

Points négatifs: Table was small in the room. There was no room to keep laptop. Room also had a smell.

Points positifs: Location is good.

Points négatifs: Room is lil but dark. But its okay. Need more renovation for it

Points positifs: Location is beach front and right next to free shuttle stop. The rooms are clean, big and spacious.

Points négatifs: There is only one elevator working

Points positifs: Tout!! J'ai adoré cet hôtel qui est situé pour moi dans la meilleure partie de Tumon et à 1 minute de la plage la plus belle de Tumon (Matapang beach). Nous avions une suite avec vue océan immense, avec 2 balcons. Très grande salle de bain, four micro-ondes et bouilloire avec café et thé. Vue à couper le souffle. Litterie confortable. Des serviettes de bains à disposition gratuitement pour la plage tous les jours. Le personnel était extrêmement gentil et nous a très bien renseignés sur tous les sujets. Il y avait un magasin conbini dans l'hôtel-même. Le centre de Tumon est accessible à pied ou par bus gratuit. Belle piscine (un peu petite) avec vue mer et bar.

Points négatifs: Rien.

Points négatifs: The room was old, humid and smelly.AC was barely working. And the real room was nothing like they put on the website. And I doubt they change the sheets after last guests. Not the experience I was expected.

Points positifs: Value for money and good location for restaurants and shops. It was the second time I stayed in the hotel in a week so couldn't have been too bad.

Points négatifs: The water was turned off for repairs during the night. Inconvenient but couldn't be helped.

Points positifs: The room was spacious and clean. Location was just right for us, close to lots of shops and restaurants yet far from the busy traffic of people. Staff were all friendly, accomodating and courteous. Didn't have a problem looking for a parking slot.

Points négatifs: Needs a lot of repair and updating.

Points positifs: Good value for money and the receptionist had an incredible pompadour haircut. Very close to restaurants and only 10 minute shuttle from the airport. Hotel needs refreshment but overall, it was pretty good.

Points positifs: Pas loin du centre ville, mais il faut quandmême monter à pied une pente et marcher pour un quart d'heure sous un soleil de plomb. Sinon, il faut absolument louer une voiture.

Points négatifs: Le personnel n'est pas accueillant. Le restaurant de l'hôtel est super cher. Fermé le matin. Il faut sortir pour prendre le petit déj.

Points positifs: The rest everything was perfect. location is at the center of tumon area, has alot of parking space.

Points négatifs: Rooms were just fine, not too classy. Not a fan of spring beds, so would say beds were not comfortable, and aircon doesnt blows much air, i think needs cleaning. Old hotel with old facilities, needs alot of repair work.

Points positifs: Location was good

Points positifs: The room was huge! Staffs are approachable and the location was good. Walking distance to DFS, bus stops, ABC store & the beach

Points positifs: The location is pretty good. You are close to everything twomon has to offer.

Points négatifs: The bed sucks, I feel the springs as it poke my kidney each night. The bathroom looks run down, I'm afraid to take a bath in it. They dont really show you photos leading to your room and there's a reason why. The hallway from the elevator to your room looks as if it's a cheap abandoned motel masquerade as a hotel.

Points positifs: Location and value for the money. Internet connection is excellent

Points négatifs: Worn facility but functional and will return. Slowly renovatingo

Points positifs: Location in Tomon Bay but high up the hill. Not too far to walk to the tourist traps, but far away enough to be away from the crowds and street vendors.

Points négatifs: Condition. Construction of a huge rock wall behind the hotel (bulldozer and jackhammer noise). Very old rooms, dirty carpet (black feet in the shower), fleas in the lobby, uneven pavement in parking lot. There are reviews here going back 5 years about construction and renovations. However none of that is on the hotel itself - the work is on the exterior. The interior is at least 30 years old.

Points positifs: The location.

Points négatifs: Things were made to look extravagant online versus actual reality. The tub didn’t drain water properly. The furniture in the room was outdated. Overall minimal value for my money. I will not be returning here for the rest of my time in Guam. Thank God for Airbnb!

Points positifs: kindlly staff location is near the abc store.

Points négatifs: Anyone tell me deposit. When i was check-in, deposit was automatically paid. and deposit is not back again since i was back. When is back?? please tell me this. Thank you