2.0
Didn’t like anything. The lady at the counter was rude, my reservation was for 11am but I didn’t get the car until 1:19pm. The restrooms were out of service so I couldn’t even use the bathroom and they gave me a minivan that didn’t even have Bluetooth.Avis laissé le 17 mars 2022
avis de![kayak]()
2.0
Car ordered was not available, waited 30 minutes for a different class of car. No accommodation for the change other than $30 off the next rental, as if there will be one.Avis laissé le 8 mars 2022
avis de![kayak]()
2.0
We booked a car two weeks in advance but when we arrived with our group of 12 people, they had no car for us. When canceling the car on kayak to get our money back, we had to call multiple times and fight for them to return our money even though they didn’t have a car for us. We will not be booking through kayak again but will book directly through the rental car website.Avis laissé le 24 févr. 2022
avis de![kayak]()
4.0
No itemized full receipt. Car not on lot when pre-registered time. They were deceptive in adding on the insurance cost when I preselected no extra insurance.Avis laissé le 22 févr. 2022
avis de![kayak]()
2.0
Our battery died and we had to wait an hour in the cold for someone to show up, and the mechanic who did told us the battery in the car was old and not good and that we’d be “lucky” if we made it to our destination without another issue. It was so scary!Avis laissé le 3 janv. 2022
avis de![kayak]()
10.0
I love the staff at this facility... caring, fun and professional! All went smoothly and pleasantly from start to finish. Josephine was especially wonderful!Avis laissé le 17 déc. 2021
avis de![kayak]()
7.9
I asked for just the basic insurance but was charged for an upgraded insurance. I was stressed trying to get home after my flight was canceled and didn't catch the error until I received my final receipt. I'll know to pay better attention in the future!Avis laissé le 15 sept. 2021
avis de![kayak]()
1.9
Thrifty ran out of cars. They informed us who were waiting in line for 20+ min. They wanted to put me on a waiting list for hours. But I had a work meeting to attend so I had to catch an Uber. Now I need to call kayak and priceline to get a refund.Avis laissé le 9 août 2021
avis de![kayak]()
8.0
Points positifs :While we had to wait an hour for the car, the staff did their very best in a situation they could not control. They gave the cars out as quickly as they came in. They were friendly and upbeatPoints négatifs :It would have been nice if cars had been readily available. However, it appears the travel world is opening up again and it may take some time to adjust. Nashville airport didn't have enough cold drinks to keep up with the demand of folks travelling. We are getting back to the new normal. Everyone was patientAvis laissé le 15 juin 2021
avis de![kayak]()
8.0
Points négatifs :Rates. They charge for every little details. Tolls charges were sky high. Never again!Avis laissé le 10 juin 2021
avis de![kayak]()
