Points négatifs : Tried to charge me for rental when Covid closed Hawaii to tourists.Said they wouldnt refund me
Points positifs : There was NOTHING to like
Points négatifs : It would have been a lot better if I could have rescheduled this reservation. As it was, I was 4000 miles away, unable to use this rental because of the covid-19 issue.
Points négatifs : due to the covid 19 virus, the car rental had to be cancelled and they gave all our money back. i was impressed how thrifty handled the situation and would use them again for car rental
Points positifs : drop off was easy
Points négatifs : rental agent pushy
Points positifs : Lost money clip with insurance and credit cards, cash, and id card at drop-off parking (I think) and all were returned. My thanks to the honest folks involved. I am thankful and impressed by these great honest floks!!!
Points négatifs : They gave me another persons car and when I stated that this wasn’t the car I made a reservation for they wanted to charge me more. When returning the car, the contract was in another persons name which would explain why they made me take a car I had not requested.
Points négatifs : There were additional fees not included with the initial purchase.
Points négatifs : There was no indication of how much this rental actually cost. There was a hold of $200 on my card and then an additional charge of $20. So what I was planning on about a one day rental costing $81 plus tax....so about $100....Not $220 for a one day rental
Points positifs : Staff was great.
Points négatifs : If all taxes and fees were included in the cost upfront. We were hit with another $250 at the counter.
Points positifs : When I went to get the economy car I thought I had ordered, they said I ordered a "managers selection". And the managers selection was a van or a mustang. The truth is when I ordered the car online - the first thing I had to do was choose the type of car I wanted...I chose the economy car then it was stated that the car rental dealer would choose the economy car available. When I got there they said they chose any car they want for you. It doesn't make sense...why does the website even ask you the type of car you want. You are given a false impression and then when you get to the car rental facility, you have to pay much more for the car you want.
Points négatifs : It would be nice if they didn't take advantage of people- sticking them with a car or price tag not ordered.
Points positifs : Staff very friendly and quick pick up and drop off.
Points négatifs : Seats were dirty, would not sit on it with a suit or nice dress.
Points positifs : Staff are a bunch of swindlers. Beware of unnecessary add ons, you don’t need any special type of car or 4WD for the Big Island. Hawaii insurance laws aren’t different from other US states. If you have an issue just know that they will tell you “there’s no manager on duty.” Pick a different company with some attempt at customer service.
Points négatifs : The staff all need to be fired and new management and training practices should be initiated. The people working there now are a bunch of pushers duping especially foreign tourists in to paying at least double.
Chez Thrifty, une voiture de location à Kailua-Kona coûte en moyenne 81 € par jour.
Économique (Jeep Wrangler ou similaire) est la catégorie de voiture la plus réservée chez Thrifty à Kailua-Kona.
Thrifty possède 2 succursales à Kailua-Kona. Consultez notre carte des succursales Thrifty pour trouver celle qui vous convient le mieux.