Points négatifs : I was charged $52 at the counter for extending less than 24hrs, the reason been that Alaska cancelled the flights on the day (due to smoke). This DOUBLE the daily rate of the booking.
Tried to extend the booking online, could not find the reservation with the itinerary provided. Your 800 number to call was not in service! Called Thrifty the day before, they could not find the reservation.
Points positifs : Staff was very friendly.
Points positifs : We actually cancelled our reservation and did not rent from Thrifty after calling to ask some questions about adding my daughter as a driver.
Points négatifs : I was put on hold for a very long time after not even having someone pick up the first time I called. The woman I spoke to was pretty rude and very unhelpful when she finally did pick up. I managed to find a better deal through Costco travel with a much better company. I was really disappointed in Thrifty and that whole experience.
Points négatifs : I rented a full size pickup. The backseat was left dirty and the overall appearance of the inside was that it had not been cleaned throughly. The cab smelled of cigarettes so badly that I called to see if I could return it for something else. They did offer to let me swap it out, but no compensation was offered for the inconvenience of having to return the next day and change out vehicles.
Points négatifs : From what i was quoted on line and booked to what i was charged when i picked up the vehicle almost doubled, the clerk had a bunch of blah blah blah about airport fee's, taxes, insurance for lost revenue, etc. Please be up front about fee's when people are renting so they can actually shop and make a valid comparision between companies, very disappointed in what i paid versus what i thought i was going to pay.
Points négatifs : The truck we rented and the service was great, but the final cost was actually $147 more than what was quoted online when I reserved it. There is a "Loss or Damage Waiver Fee" of $147 if you waive their insurance at the counter. I purchased insurance online when I reserved the vehicle. I also never received any email conformation from Kayak or Thrifty that I had actually reserved the vehicle or at what price I reserved it, but luckily I had taken a picture of the computer screen with my phone... Kinda hokey how this all works, but we still got what we needed, it just cost a lot more. Next time I will likely just contact the car rental company directly and request a quote and reserve a vehicle directly.
Points négatifs : I didn’t rent the Kia but was upgraded to a Subaru because none of the other cars had snow tires in Spokane, WA in Feb.
Points positifs : The car was nice and comfortable for use in the snow :)
Points négatifs : The Thrify salesman changed our rental agreement, added extra insurance on top of the insurance we bought through Kayak, and ended up charging a large extra sum of money with no explanation as to why. I’m usually a very easy going person but this made me quite upset and frustrated. I will not be using thrifty in the future.
Points positifs : The staff was super nice, we chatted about fishing and hunting, great guy. Drop off was a breeze, we pulled in, handed her the keys and walked to our plane. Great team!
Points positifs : Staff was very friendly and efficient for both pick up and drop off.
Points positifs : Staff was very quick and friendly. Pick up at 12 AM was fast and drop off at 2 PM went smooth too.
Points négatifs : Too many hidden fees at pick up not stated on web that raised the total price an additional $120.
Points positifs : Staff was great! Pick up & drop off was easy!
Économique (Ford Fiesta ou similaire) est la catégorie de voiture la plus réservée chez Thrifty à Spokane.
Thrifty possède 3 succursales à Spokane. Consultez notre carte des succursales Thrifty pour trouver celle qui vous convient le mieux.