Points positifs : No description of drop off process. It was very easy but I wasn’t sure what to do and there was no one present to ask.
Points négatifs : Written or verbal instruction on return drop point and what to do when arriving. Many of us are running behind on returning and a little guidance makes it smoother.
Points positifs : Staff very helpful and the drop off very easy!
Points négatifs : Would love to buy the vehicle we rented!
Points positifs : Counter fast
Points négatifs : Wet wipes left in car from prior renter. Could never get on car WiFi
Points positifs : Staff was very friendly at both the pick up and drop off locations. It was easy to find the car in the lot when we picked it up, and the signs were easy to follow for where to drop it off. The car itself was in great condition, ran well, and was very clean. It was perfect for what we needed!
Points négatifs : N/a, we had a great experience!
Good but needed windows cleaned
Points positifs : We loved the Kia Sportage we rented for a week. The 4-wheel drive was great in the mountains, even when it snowed. It was clean and very comfortable to drive in.
Points négatifs : When we picked up the car the gas tank was only 3/4 full. It wasn't a big deal but obviously something they missed. Another thing that they missed was the windows. The inside of the windshield had a residue of some sort that made it somewhat difficult to see clearly. It wasn't something we noticed before leaving the lot so we had to stop to clean it off.
Gas tank wasn't full
Points positifs : Person who checked us in was nice and friendly. He was quite busy. When I went back after we started the car up and saw the tank wasn't full, he said he would made a note of it. That didn't happen. He said to fill to where we started, but in Oregon we can't pump our own gas, it would have been too difficult to try and fill it to a little below 3/4, plus I wasn't totally confident that it would be noted in my file so I went ahead and just filled the tank.
Points négatifs : The gas tank wasn't full (below 3/4). It was suppose to be full and we returned it full. Seats had stains. Car wasn't really cleaned... when we cleaned it out we found some trash under the passenger seat.
Bad color, wrong car
Points positifs : Nothing
Points négatifs : Horrible service
The rental wasn't even at the airport
Points positifs : I cancelled my reservation.
Points négatifs : The rental wasn't at the airport. I couldn't use my reservation and had to make another. And the new reservation was less money than you offered. Please make it more apparent when a rental is at the airport.
Didn't get the car I reserved
Points négatifs : I specifically reserved a minivan and when I got there, all they had was a Ford Flex. It does have 7 seats but not nearly as much storage as a minivan. I ended up having to tie luggage to the top of the car. It was a huge pain.
Just what the team needed
Points positifs : Space.....lots of space
Points positifs : Pick up was easy. Price was same as internet booking. Clean car.
Points négatifs : Detour and construction at drop-off. Could have had more signs to avoid confusion.
Économique (Ford Fiesta ou similaire) est la catégorie de voiture la plus réservée chez Budget à Spokane.
Budget possède 2 succursales à Spokane. Consultez notre carte des succursales Budget pour trouver celle qui vous convient le mieux.