Duodo Palace Hotel

This was the most terribly booked hotel during my entire trip in Italy. Definitely not worth the money i paid. Staff weren’t helpful as i reached the hotel. No one bothered to help on the luggage. I had a hard time sleeping as I was bitten by mosquitoes. The bed was itchy. The room was extreme smaller than what I booked. Really disappointed. Will never ever book this place.

Reception staff very rude. The guy working at night was polite and friendly however the two males working both mornings were extremely rude and abrupt. When checking out my the guy swiped my card and it was declined. I explained that my card isn’t a swipe one, I need to put in my pin. He spoke over me saying no, the problem is your card. I tried explaining, but again, interrupted me. He swiped my card for a second time for it to be decline. Once again, I said I need to type in my pin. He was very rude, talking over me saying in a rather unprofessional manner “no, look I’ve taking lots of payments this morning, the problem is your card” while holding up receipts of other payments. I had to plead for him to insert my card into the card machine so that I could put in my pin. He was still very reluctant to do this, continuing to complain that the issue was with my card. He hesitantly inserted my card into the card machine, and as I explained my card was accepted when u inserted my pin. The guy didn’t even apologise. Creating an unnecessary scene in front of other guests. Very embarrassing. The day before an other guy on reception was very rude when we called to ask for an iron......they charge €6 per item! Good location and a lovely gentleman there who collected our ironing and looked after our luggage. The reception staff should take tips from him on how to speak to people. Good location but very basic hotel.