Hotel Pension Baron am Schottentor

Location very good but it is Vienna so lots of hotels. Receptionist helpful friendly but did nothing when I mentioned flood water leak in room and electricity blew up in my room.

The rooms are ok but tired, old+ dated. Don't be fooled by communal areas pics which look ok. No one available after 7pm. Water was not working in building in the afternoon. I think the maintenance man fixed it but I came back at 11pm and the bathroom and carpets outside my bathroom were drenched in water. Soaked. Flooded. Disaster . Absolutely No one around to help. Then next morning in my room the electricity blown up, probably from water leak. So no shower . Total darkness in the bathroom. All receptionist said was sorry and why didn't you tell me earlier. That was the earliest I could tell them at 9.30 am. They should have done a lot more like conpensation, discount, free breakfast but nothing. Poor value for 55 euros. Their reaction tells me it must have happened before. My advice is avoid at all costs. The test of customer service is how to deal with things when they go wrong and for that they failed miserably.