Hotel Regina

Bon hotel, légèrement excentré

Lovely room

Some staff uncairing. Gabriel was excellent. Friendly, helpful. Stephanie was good but the other Female Receptionst with black hair was useless. Didn't listen, just talks without hearing what you're asking. Gave me WRONG information about the bus !!!! Ended up catching a taxi back. Bar and waitress staff don't smile. Unfriendly !! Breakfast staff useless. The older woman with big hair and loads if makeup was especially useless and unfriendly and the others too. Like they are asleep.

location

the standard double room was very small and the bathroom debatable

The hotel is situated in a very nice place, and very suitable, near tram and metro hub, very close to downtown. Most interesting places to visit or see are easily and quickly accessible.

The menu of the breakfast is relatively poor. Ventilation of the room and bath were not good; it was too stuffy. Hostesses were not attentive, sometimes forgot to fulfill minibar, even with water.

Staff were all excellent, location and view amazing.

Needed another pillow in bedroom. Breakfast room a bit stuffy (no windows)

- room is big, enough for a couple: - the heating is very good; - the breakfast is more than perfect; - the furniture is old, but it’s nice; - the bathroom is big; - the hotel has no parking, but they offer discount for a parking near the hotel (3 min of walk). The cost is 17 EUR for first 24 hours and 19 EUR for the following 24 hours, which is more than OK.

- there is a minibar in the room, but if you want to use it, you must ask for the key from the reception. You get the key only if you booked the room with the credit card or if you put a deposit of 30 EUR. I didn’t know all of these before booking and also nobody told me when I’ve checked in. Also, in the minibar are o nly few drinks: 4 waters 0.5L, 1 mini champagne, 1 wine, 1 pepsi, 1 rauch juice. I dont’t understand why to ask for 30 EUR deposit when the all drinks don’t make 30 EUR. - the price for 3 nights for 1 room was 844 EUR, in this price was included also the New Year’s Eve dinner (100 EUR / person), so 200 EUR only the dinner. I’ve told at the reception that we don’t want to attend because we want to go in the city. Still they have not provided the key from the minibar, they provided after I’ve asked for it after midnight. - on the 3rd morning, they have moved the location of the breakfast, no problem, but there were not enough tables for how many guests there were. I’ve waited around 25 min and no table.