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Great location and helpful staff Breakfast line was crowded and long, ants in the room, room occasionally smelled like smoke, restaurant staff was loud and annoying, elevator was broken, extremely small bathroom.
Great location. Beautiful beachfront rooms. Staff was extremely courteous, and always happy. Everyone from the front desk to walking past maintenance. Rooms were well kept and clean. It is worth the extra emphasis to say that the rooms were clean, as it is very important to many people. My room was exactly as pictured. They did not use a "model" room for the pictures. Within walking distance to dozens of great restaurants. Front desk has a lot of deals and discounts on local attractions. One of the elevators felt a little bit shaky. Couple lots down had construction going (April 2015) so there were sounds of pile drivers going during the week. Being realistic, not the Hotel's fault in any way, but something to keep in mind for spring/summer 2015.
Only scolding hot water for showers. Room door was open upon arrival, maintenance supply in bathroom but no maintenance person in sight. Front desk was quick to deal with that issue but didn't fix hot water
Great location, hotel was quiet. We didn't pay for ocean view room but go one anyway. Breakfast was not bad either. The hotel was on the older side but it worked for us. We were 3 friends looking to getaway from our small children for a weekend ;)
Everything was wonderful There wasn't anything we didn't liked
Room hadn't been cleaned so we were moved to a lower noisy floor. Parking was terrible. Won't stay here again. could have had such a better experience at any competitor
Housecleaning was very courteous. The hotel catered well to all types of folk. Obviously being 4th of July, parking was a little rough but the hotel took care of us.
Our view was aaaammmaaazzziiinnngggggg!!! We were looking for something right off the beach and there it was. The room was very nice, as well, clean and comfortable. I would definitely recommend. My only negative was regarding customer service. The front desk staff and concierge weren't welcoming and didn't seem to have good customer service. However the janitorial staff were very nice and greeter all the time.
We had a group of 13 year old girls here for a birthday party, the general manager was nice, we had a lot of people and they didn't have any larger rooms available so they let us stay. Service is horrible, housekeeping at night refused to accommodate with towels and blankets, said she was limited to only 4 but at the front desk they gave as many as we needed and the housekeeping gave even more the next morning. The complimentary breakfast was okay, but the tables were dirty and when I asked one of the ladies if she could wipe off a table for me she said "in a minute" and did something else. We sat somewhere else and she returned when another family tried to sit at the table and asked to have it wiped, then wiped it and warned that it would be very wet. The hotel is old and has a sticky feel to it, I will not be coming back.
Rooms were clean, Staff friendly and professional. "Oceanfront" is misleading. The room I got was across the street in an older building with no ocean view. Rooms in the older building are open access with little to no security presence. I would have paid more to go to the main Best Western building if rooms were available.
Being on the oceanfront
The accessibilty to the beach, convenience of the shops on the lower level , fresh coffee and juice always available in the lobby for guests and the general relaxed atmosphere and open layout of the lobby. The covered parking garage is also a nice feature. Of special note: I spilled my cup of coffee in the room and when i called for assistance from housekeeping the young man who came to help was very prompt and courteous. We found the staff to be very helpful and accommodating when asked and needed. The pool and the pool area were atrocious. The tiles above the water were lined with scum. There was, what i can only assume, a large slpatter of mucus on the deck of the pool area that was there for 2 days of our stay, and we saw at least 3 cockroaches running on the pool deck. When we first checked into our room, the bathroom had not been cleaned behind the door. A used towel from the prevoius occupant was still hanging on the door and there was debris such as sand and dust along the edges by the door.
Location is prime! Seconds to the beach and close to main strip attractions, food and entertainment. The staff were more than helpful and a pleasure to see. Very clean rooms with a great view. Pool, fitness area are very nice! Everything is setup to make your stay as easy as possable. Parking is included and the garage is attached for quick access to rooms. We really enjoyed our stay and will more than likely stay here again. It could be up kept a little better maintenance wise to the outside, our door to the balcony was pretty beat up and alot of rust and missing paint. They were in the process of painting rooms tho, so maybe the rest is soon to come. Its an older hotell so some things like that are expected. The rooms could be a little bigger but for what we needed and the price it was great! The breakfast was pretty lame, but again, for the price it was fine. Nothing special to eat and pretty limited but what they did offer was really tasty and the staff again were very nice. Overall the pros definitely outweigh the negatives and i would stay here again and recomend to friends and family. Our family of 4 had an excellent stay!
Beachfront Based on price and reviews, thought hotel had been rebuilt. Same dingy carpets in hallway, gaudy colors, weak attempt at an unhealthy breakfast. When first walked in room and smell men's cologne, I was immediately turned off. Refrigerator was not working well so spoiled $100 worth of food and beer. Warm beer!!!! Even the shower was not adjustable. For 30 bucks more could've stayed at Hilton
View Restaurant!!! Horrible dirty food was cold and bad selection. Rather not have a complimentary breakfast. We left
ocean front. clean. professional staff. rooms are a bit small.
Waterfront balcony was a huge plus. Gym, free parking, and breakfast included. Decent price. Could have been cleaner but, was not bad overall. The parking garage had steep ramps that may cause some vehicles to bottom out.
the hotel was clean and the staff was friendly. the location was convenient and centralized. i liked my upgraded room. i didn't like having to park across the street because of very low clearance in the parking garage. i only drive a normal truck and it wouldn't fit because of height.
It's not luxurious, but for the price it's SO much better than the other hotels (which are mostly dumps) in the area that cost the same or more. Everything was clean and modern, and the staff was extremely nice and accommodating! There were added perks that you don't always get at some of the other hotels at Virginia Beach, like being able to park more than 1 car there (for a small fee), and even though check out is 11am you can still park your car there for the remainder of the day. If you like to swim you might need to walk a block or so up the beach since the hotel is right next to the pier (where most shark attacks occur). Otherwise, the location is great! It's right by the amusement park and tons of shops and restaurants. I'll definitely come back here again! The ac was a bit harsh. If you sleep next to the air vent you're going to get tons of cold air blasted right at you. The beds are a bit hard, but I still slept well.
We loved the view from our room and balcony. We found that the staff were very friendly and helpful. Beds were comfortable. Great location. They had a good variety of foods for breakfast and did a very good job keeping everything filled up. We would come back here for another vacation. The kids didn't like the hall-ways. Hot and very narrow. The parking garage is tight but nice to be on the same floor you are staying on. Someone put a scratch on my car..
Everything about the hotel i liked. No issues. Flawless i would definitely recommend this hotel to anyone. Definitely got my money's worth.
The room was clean and the view was great. The staff was very friendly No blow dryer, no tea, the tv wasn't working and my boyfriend got it to work somehow after fooling with it, no big deal though, the overall stay was good
Close to the water & right on the boardwalk, the rooms wee well kept and tidy. The free breakfast buffet was horible, we ate it our second day, I should have known better I'm usually against buffets all together! It gave me severe food poisoning & I was bed ridden 2 of the 4 days we were there! Never again!! Steer clear!!! Yuck!!!! Also elevator was extremely slow sometimes wiring up to five minutes..
Le petit déjeuner vaut largement son prix. Les lits étaient très confortables et le domaine est très agréable pour se promener. Le personnel était sympathique et professionnel.
Son emplacement est bon. La chambre était humide et il y avait une forte odeur de renfermé. Le personnel de réception n'avait pas l'air particulièrement heureux et semblait être coléreux. Il n'était pas disposé à nous aider avec aucune de nos demandes.
Trèes bien pour le prix payé! Ménage au chanmbre un peu défficient!
Je suis descendu juste une nuit pour profiter des records de températures agréables à Virginia Beach. Je suis allée à l'Oceanfront Inn pour la première fois et j'y retournerai très certainement ! Le personnel était formidable et très chaleureux et serviable. La chambre était propre et calme et dans un super emplacement. Le prix était raisonnable. L'hôtel est juste à côté de l'hôtel Hilton et donc de toute façon j'ai adoré son emplacement près des magasins et des restaurants. Je le recommande vivement !
La piscine était géniale ! ... Propre et très chaude pour le mois de décembre. Les chambres ont besoin d'être sérieusement rénovées.
Personnel accueillant; toutes les chambres ont vue sur l'océan; Chambres spatieuses et bien équipées (TV, cafetière, refrigérateur, table à repasser, séchoir); tarifs très compétitifs hors saisons (séjour fin octobre). Attention, il n'y a pas de possibilité de petit déjeuner. A part cela tout est parfait.
Bien situé, face à l'océan L'odeur dans la chambre, le hall, petits lits, petit déjeuner non compris
Vue sur la mer, le boardwalk de 3 miles, voir les dauphins et être prêt de tout. Bien aimé l'animation en soirée lespectacles de musique et feux d'artifices. Tout étaient super!
L'hôtel était très propre et belle. Nous reviendrons à coup sûr dans cet hôtel merveilleux!! Meilleur hôtel sur la plage ! Il n'y a rien !
Le personnel était sympa. Notre chambre n'était pas prête pour l'heure prévue. Les règles ne sont pas claires pour savoir où les animaux sont admis au sein de l'établissement. Bien qu'ils acceptent les animaux, ils ne sont accueillant avec les animaux.
Courtois et sympathique personnel Le café n'était pas réapprovisionné tous les jours. J'ai dû appeler le service de ménage. Ils nous ont apporté du café mais pas les tasses.
Les sdb ont été rouillée et de coups d'approche
Nothing really. Over priced and didn't provide what we paid for. See avove/
I enjoyed the area. Lots to see and do within walking distance.
They were having some technical difficulties with the AC but it wasn't a big problem.
clean, excellent hotel, nice staff
Love the Bed/Mattress/comforter in the room (Very Luxurious) and the indoor pool and hot tub. Check in took over half a hour. Way too long for a what I expect out of a Westin. Definitely at a Holiday Inn level of speed. I arrived a half hour before dinner reservations (to a restaurant next door). Lost my table on Valentines Day. So, the "perfect date" had an extra half-hour at the bar, because of an un-prepared hotel staff. Very disappointing, time is a precious commodity.
My wife and I had a great time and the hotel was modern, big size rooms, nice view/looking at the city and parking area was accesible no hassle. Definitely will be coming back and will stay at Westin! awesome Easter weekend!
I found its location good for the reasons of my travel.
I was very pleased that I could get an early check in. I liked having Starbucks Coffee in the room. The shower head was nice and had great water pressure. The bed was very cozy. Parking was very convenient. The remote didn't work very well on the TV and there was no guide channel or print out that I could find. The complimentary bath products could use an upgrade. When I called for an early check in I was told that it shouldn't be a problem since there were many vacant rooms available. I was slightly dissapointed to then be assigned a room with a poor view.
Room was very nice Room was not ready at check in and were told twice to come back in an hour due to problems with housekeeping. They did compensate by offering free Sunday brunch. Billed twice for room - had to request a credit for second charge.
close to resturants had to wait for room to be ready at 5:00 p.m. Needed to call back housekeeping to supply towels, put furniture back, take away dirty glasses. Room never cooled off and we were sweating inside the room from heat
Felt very new and clean, nice contemporary decor, everything worked as expected. Parking attendant and luggage porter were very pleasant and helpful. In room internet (wi Fi or wired) is not free. Check in process way too long considering SPG and pre-paid, desk staff not knowledgeable and not very accommodating (late checkout of an hour request was not granted, instead a half hour was barely offered).
Terrific, friendly staff Free use of bikes! Great view Clean room Would have liked a comforter or bedspread on beds - the sheet/blanket/sheet combo was pretty thin, but we found another blanket and requested a 2nd for other bed, and that worked out fine.
Fun. Clean. Large rooms. Ocean view. On the strip at 16th st. Perfect location. Great food.
Nous avons aimé la courtoisie du personnel et la facilité d'accès aux activités en général de l'endroit. Pas de commentaires négatifs, aucun.
Nous avons beaucoup apprécié notre séjour .Juste un léger contretemps une journée dans la piscine un enfant en couche a laisser tomber des selles dans l'eau les parents sont sortis sans avertir la réception j'ai moi-même averti la reception du problème mais le reste fut excellent je recommande votre établissement je serai de retour l'an prochain je l'ai cité dans le paragraphe précédent
J'ai bien aimé la proximité de la plage, la piscine chauffée et la chambre était grande. Le déjeuner était très "de base" et le spa était trop chaud (103 oF). Nous étions 5 et nous n'avions de 4 assiettes et 3 fourchettes.
Le personnel est très accueillant et aimable. La place en face de l'hôtel est propre et la mieux entretenue.
Hotel situé en bord de mer avec 100% des chambres avec vue sur le mer et tous avec un balcon. Chambre cloisonnée pour plus d'intimité a été très apréciée. Propreté OK, mais pourrais être beaucoup mieux. Le coin fourneau était très sale, mais il ont corrigé la sitiuation sur le champ. Le SPA était trop chaud. Plus de 95 degré.
L'emplacement est parfait, directement sur la plage. Toutes les chambres ont un balcon donnant vue sur la mer. Les installations (piscine, sauna, spa et salle d'exercices) sont adéquats. Le personnel est accomodant. L'odeur dans notre chambre à notre arrivée, et l'odeur de cuisson dans le corridor. L'air climatisé est très bruyant.
La vue sur la mer était formidable à partir du 8ième étage. On se croirait vraiment comme dans un appartement. L'hôtel est situé près d'un aéroport est on attend très bien les avions qui arrive et qui parte.
Très belle vue sur la plage, proche de plein de magasin de souvenir, une grande promenade tout le long de la beach, une piscine intérieur toujours dans les ascenseurs et quand un brise, c'est très long pour descendre en bas ou monté, et pas très très bien insonorisé
La chambre d'hotel directement sur la plage nous offrant une vue de rêve! Chambre très bien équipée avec du bon thé et café à notre disposition. Aussi, la plage sans fin en longueur et très grande en profondeur + le board-walk tout le long de cette belle plage + la piste cyclable longeant le board-walk. L'excellent service et la courtoisie des employés, à tous niveaux. Les tissus(bleus) des chaises-soleil longues aux piscines extérieures ont besoin d'être bien tendus ou changer pour de nouveaux puisqu'ils sont mous et ne maintiennent pas bien le corps. Ça fait courber notre corps et ce n'est pas confortable du tout. Aussi, il serait bien qu'il y ait une piscine réservée pour les adultes ou par exemple 15 ans et +.
Les piscines supérieures à la compétition. Bruit infernal des unités de climatisation, mauvais entretien ''propreté d'un 2 étoiles'', petite chambre pour le prix et la renommée de l'hôtel, l'impossibilité d'annuler des nuits considérant que les chambres furent réservées avec booking.com.
localisation de l'hotel, piscines extérieures Très bien. Les tapis de la chambre commencent à être usés
L'accès à la plage puisqu'il s'agissait de vacances au bord de la mer! Le bruit de l'air climatisé,
La proximité de l'hotel par rapport à la plage Le ménage laisse à désiré. Le personnel venait faire le ménage vers 17 hrs et n'a pas laissé de café ou même de goblets à café. Le menu du restaurant est très insuffisant. Vous devriez offrir plus de choix, principalement comme du poulet, nachos et repas légers.
Nous avons aimé la plage a proximité a pied, la piscine était super autant l'intérieur qu'à l'extérieur. Le restaurant était super bon. Les gens étaient courtois et gentils non rien
Convenience and Location. The night Club “Calypso” is right outside the rear of the hotel with a live band on the weekends and they are loud, but they do stop at 11 pm
I like that we had ocean view. THATS IT!! First of all, I had to wait about 30 minutes in line just to check in there was a long line just for that, there was only 1 stuff checking in everyone, that is ridiculous. the bathroom was dirty and old looked like no one had cleaned it. we paid to much just for one night, didn't like the fact that the room didn't have a sink, only one old microwave and fridge next to the bed. not staying here again.
Location, parking space Coffee at the Lobby The cleanliness really Poor, in Public areas, room, balcony
The ocean front and staff The music here is horrible all night long . The bar is connected to hotel and it's really loud the shower pressure sucks they fixed it but it still sucked . It's a little run down more for ppl who want to party
It was a clean and quiet hotel. I love that in included the tickets for the park. It was a great place for my family to have a weekend get away
Great balcony view. The beds were comfy. Rooms were clean. Guest Laundry washer was broke . Check in time was bad because so many people checking in and so few spots available right at the hotel.
The Calypso bar and grill connected to the hotel is basically the only reason worth even considering staying here Booked the room because I read that this hotel had been completed renovated for 2016. The pictures matched what you got, but the musty smell of old smoke lingered. We had to leave the balcony door open the whole time because of it. The wifi didn't work the entire time we stayed there, it would log in and and then immediately kick you out. When I called the front desk to ask if others were having the same issue the person said "yeah they are, but I don't know what you want me to tell you." I would have even accepted a bulsh** response of them saying that they had someone working on it, instead of the response I got. This made the think that they probably have this issue all the time and are doing nothing to fix it. Overall between a cheaply done renovation, musty rooms and no wifi/poor customer service regarding issues with wifi, I would not choose to stay here again.
This hotel is dirty and gross. I felt like I was going to get bed bugs from the sheets. The balcony had chunks of cement missing and the couch and chair had black dirt embedded in it. Plus, I had booked on a weekend when a hurricane was coming and they would not give me a refund. There was a hurricane coming, how was I suppose to control that.
I like the location of the hotel it was right next to the beach. I didn't like how long I had to wait when I requested extra stuff from the front desk.
The location is good and if you like live music the restaurant is great! Live music daily. They were an hour late in getting our room ready, the bed was extremely uncomfortable and the room is very outdated. Our towels were stolen and the staff didn't seem to care and were not very accommodating.
Comfort of the room. The path to the beach was right next to a busy, loud restaurant also the pool was directly right in front of the view of diners.
Great ocean view from the room. Located right on the beach which was great for my kids. Within walking distance of shops and restaurants. Staff was friendly. Rooms were clean and comfortable. Great value for the money to stay on the beach. The only problem we had at all was a minor thing, we didn't have a shower curtain in our room. We asked about the first night and we were told they would have to find one. It took until the second night before we got a shower curtain in the room.
Nice quiet time. Very relaxing. The pay per view movie channel didn't work in the room. After I reported it, it took maintenance until the day before I left to come check on it. By that time I didn't want it.
Very close to food and shops. Central location. Staff was friendly. Room was not as clean as would like. Bathroom was not clean and the sheets were visibly soiled.
The "Ocean Front" as the locals call it is what we as visitors think is Virginia Beach. It's a cool spot, the beach and boardwalk is really nice!! The places behind the hotel are dirty night clubs with diverse people
The staff was very friendly. Having a young child we enjoyed the activities available for children.
The hotel was nice and clean. The staff was very friendly. Great view of the beach and they have very nice pools It only has one elevator that goes to the 7th floor and that one elevator takes forever and a day to get you to where you're going. I reserved and paid for an oceanfront room with a king bed and I received a queen oceanfront room.
The staff was awesome and super helpful. The pool was amazing too! Room had a great view, very clean. Will definitely return!! Nope!
Proximity to beach. Selection of amenities offered. Room was overpriced for accommodations. Room was dirty upon arrival. Housekeeping often didn't clean, even when multiple requests were made. Music from restaurant was too loud and nonstop. Staff was inept, didn't care, and made that abundantly clear.
The facility is amazing but more so is the staff! Hotel employee with engineering was not only helpful but very personable. Will definatley stay at this hotel again!
The staff!! Hands down the friendliest and most knowledgeable The name causes confusion with multiple hilton hotels on the same street
Oceanfront Oceanfront balcony was small,bathroom was small. Beware of the Concierge in the lobby. They will talk you into going to a timeshare presentation they claim will take 90 minutes but actually takes 3 hours. 3 hours of my life wasted I can never get back.
It was on the ocean had a restaurant and was just in the right spot for us. The heated pool was perfect. It is not full service which I should have paid more attention to the services, but that aside it is in the perfect location and rooms and bathrooms were clean and sparkling. Beautiful view from the balcony out into the ocean with sunrises and moonrises
This guest did not leave comments about this hotel.
Location Everything was fine.
The pool for the kids
view from room proximity to beach fighter planes from air base extremely loud ,fly over constantly for entire day. unable to enjoy ocean sound with sliding door open due to very loud air conditioner noise from adjoining rooms.
This guest did not leave comments about this hotel.
Took the family for the weekend and it turned out to be a good choice, sits ON the beach and close to all the main attractions.
I loved the awesome levels of customer service given by the staff. Especially the young lady that service as hostess/attendant in the breakfast area. She's always so nice! The only thing that I didn't like was that my stay was so short.
L'air conditionné. Les chambres étaient sales. Il y avait des trous dans les meubles des trous au plafond. La moquette était de mauvaise qualité. C'était vieux
Il n'y a rien Très sale. J'y ai passé 10 minutes et je suis repartis aussitôt. C'est dégoûtant en ruines et lugubres.