Voulez-vous définir comme devise par défaut ou pour cette visite uniquement ?
We had a group of 13 year old girls here for a birthday party, the general manager was nice, we had a lot of people and they didn't have any larger rooms available so they let us stay. Service is horrible, housekeeping at night refused to accommodate with towels and blankets, said she was limited to only 4 but at the front desk they gave as many as we needed and the housekeeping gave even more the next morning. The complimentary breakfast was okay, but the tables were dirty and when I asked one of the ladies if she could wipe off a table for me she said "in a minute" and did something else. We sat somewhere else and she returned when another family tried to sit at the table and asked to have it wiped, then wiped it and warned that it would be very wet. The hotel is old and has a sticky feel to it, I will not be coming back.
Housecleaning was very courteous. The hotel catered well to all types of folk. Obviously being 4th of July, parking was a little rough but the hotel took care of us.
Great location and helpful staff Breakfast line was crowded and long, ants in the room, room occasionally smelled like smoke, restaurant staff was loud and annoying, elevator was broken, extremely small bathroom.
Our view was aaaammmaaazzziiinnngggggg!!! We were looking for something right off the beach and there it was. The room was very nice, as well, clean and comfortable. I would definitely recommend. My only negative was regarding customer service. The front desk staff and concierge weren't welcoming and didn't seem to have good customer service. However the janitorial staff were very nice and greeter all the time.
Being on the oceanfront
Great location, hotel was quiet. We didn't pay for ocean view room but go one anyway. Breakfast was not bad either. The hotel was on the older side but it worked for us. We were 3 friends looking to getaway from our small children for a weekend ;)
Great location. Beautiful beachfront rooms. Staff was extremely courteous, and always happy. Everyone from the front desk to walking past maintenance. Rooms were well kept and clean. It is worth the extra emphasis to say that the rooms were clean, as it is very important to many people. My room was exactly as pictured. They did not use a "model" room for the pictures. Within walking distance to dozens of great restaurants. Front desk has a lot of deals and discounts on local attractions. One of the elevators felt a little bit shaky. Couple lots down had construction going (April 2015) so there were sounds of pile drivers going during the week. Being realistic, not the Hotel's fault in any way, but something to keep in mind for spring/summer 2015.
Everything was wonderful There wasn't anything we didn't liked
Rooms were clean, Staff friendly and professional. "Oceanfront" is misleading. The room I got was across the street in an older building with no ocean view. Rooms in the older building are open access with little to no security presence. I would have paid more to go to the main Best Western building if rooms were available.
Only scolding hot water for showers. Room door was open upon arrival, maintenance supply in bathroom but no maintenance person in sight. Front desk was quick to deal with that issue but didn't fix hot water
Room hadn't been cleaned so we were moved to a lower noisy floor. Parking was terrible. Won't stay here again. could have had such a better experience at any competitor
The hotel ws in a very good location. There was a lot to do out side of the hotel & there was a very nice restaurant located in the hotel. The hotel it self was nice & very clean. The only thing I found fault was that both pools closed up too early.
The staff was very helpful. The view from the room was great. The bed was a little hard for me. Didn't care that you have to wear a colllared shirt at the hotel restaurant that's on the beach. So we never ate at the hotel. We went to other hotels to eat.
Location Room was dirty,old and not well kept. Breakfast was not included. Exteremly overpriced!!
The Sky Bar was a very nice place to spend time. I wish it had been allowed to stay open later that evening (7/5) as there were multiple patrons who were asked to close their tabs and exit, but it was a good experience. The bed and pillows were very uncomfortable. I was really surprised by this. It took me until well after 2am to finally get so tired that the comfort didn't matter and I fell asleep.
We live in Northern VA and wanted a quick getaway for the weekend. This hotel was in a great location, easy parking in the garage across the street. The rooftop bar, lounge, and pool were our favorite part. The views are great and by far the best Virginia Beach experience we've had. The beach itself was extremely crowded, which we were expecting with visiting a tourist location. If you don't like crowds, do not visit Virginia Beach in the summer.
Check-in is at 4:00pm that's rather late!
The location right on the beach was great. The room was clean and had a nice sitting area. I had a good dinner at Catch 31, right on the boardwalk with great service. When I mentioned my fish was a bit dry for my taste (but didn't want to send it back) they took half the price off the bill. Having beach chairs and towels included was convenient. And the rocking chairs on the boardwalk made for a great place to enjoy the ocean without going onto the beach. For the $1,000 I spent for two nights I expected more. The room only had a Murphy bed, and the walls were paper thin, so I could hear my neighbors' conversations clearly. The rooftop pool was nice, but I was chased down as soon as I arrived by a staff member who forced me to empty my water bottle as no outside food or drink was allowed. Housekeeping was a bit of a problem as well. I slept in the first day and then went to the beach. When my room wasn't cleaned by 3pm I called and asked if it could be done by 5pm and they said yes. When I returned at 6;30pn to clean up for dinner reservations, housekeeping was still in the process of cleaning my room. Also, the activities desk where you get your towel and beach chair was fairly aggressive about a time share promotion they were offering.
room, beach, Catch 31 rest/bar..overall, no problem with hotel. Noisy outside of elevator room. coffee pot had to be replaced, didn't work. But, most of all, the staff never even apologized when I called a few days later to tell them that Priceline (Kayak, thus Travelweb) had already charged me for my room that I booked online. Oh, no. They told me that that's just the way it is...sometimes they don't get the info in time and it's my responsibility to get ahold of Priceline and make sure they call the hotel. Not even an apology. Took three calls to get them to understand what happened. Then after talking to Priceline and get a resolution started (which still has not been resolved), I called back and left the general manager a message explaining and left my number. No, not even a phone call back after two days not. Hilton sucks. I will never stay there again, or any of their hotels. I paid $216 for one night and got double billed to my card and it still is not resolved. I am going to write the corporate office. This is horrible customer service for a hotel of this supposed caliber.
The shower was awesome and the restaurant is the best in VA Beach
View Restaurant!!! Horrible dirty food was cold and bad selection. Rather not have a complimentary breakfast. We left
Everything about the hotel i liked. No issues. Flawless i would definitely recommend this hotel to anyone. Definitely got my money's worth.
Location is prime! Seconds to the beach and close to main strip attractions, food and entertainment. The staff were more than helpful and a pleasure to see. Very clean rooms with a great view. Pool, fitness area are very nice! Everything is setup to make your stay as easy as possable. Parking is included and the garage is attached for quick access to rooms. We really enjoyed our stay and will more than likely stay here again. It could be up kept a little better maintenance wise to the outside, our door to the balcony was pretty beat up and alot of rust and missing paint. They were in the process of painting rooms tho, so maybe the rest is soon to come. Its an older hotell so some things like that are expected. The rooms could be a little bigger but for what we needed and the price it was great! The breakfast was pretty lame, but again, for the price it was fine. Nothing special to eat and pretty limited but what they did offer was really tasty and the staff again were very nice. Overall the pros definitely outweigh the negatives and i would stay here again and recomend to friends and family. Our family of 4 had an excellent stay!
Waterfront balcony was a huge plus. Gym, free parking, and breakfast included. Decent price. Could have been cleaner but, was not bad overall. The parking garage had steep ramps that may cause some vehicles to bottom out.
It's not luxurious, but for the price it's SO much better than the other hotels (which are mostly dumps) in the area that cost the same or more. Everything was clean and modern, and the staff was extremely nice and accommodating! There were added perks that you don't always get at some of the other hotels at Virginia Beach, like being able to park more than 1 car there (for a small fee), and even though check out is 11am you can still park your car there for the remainder of the day. If you like to swim you might need to walk a block or so up the beach since the hotel is right next to the pier (where most shark attacks occur). Otherwise, the location is great! It's right by the amusement park and tons of shops and restaurants. I'll definitely come back here again! The ac was a bit harsh. If you sleep next to the air vent you're going to get tons of cold air blasted right at you. The beds are a bit hard, but I still slept well.
Close to the water & right on the boardwalk, the rooms wee well kept and tidy. The free breakfast buffet was horible, we ate it our second day, I should have known better I'm usually against buffets all together! It gave me severe food poisoning & I was bed ridden 2 of the 4 days we were there! Never again!! Steer clear!!! Yuck!!!! Also elevator was extremely slow sometimes wiring up to five minutes..
ocean front. clean. professional staff. rooms are a bit small.
Beachfront Based on price and reviews, thought hotel had been rebuilt. Same dingy carpets in hallway, gaudy colors, weak attempt at an unhealthy breakfast. When first walked in room and smell men's cologne, I was immediately turned off. Refrigerator was not working well so spoiled $100 worth of food and beer. Warm beer!!!! Even the shower was not adjustable. For 30 bucks more could've stayed at Hilton
The accessibilty to the beach, convenience of the shops on the lower level , fresh coffee and juice always available in the lobby for guests and the general relaxed atmosphere and open layout of the lobby. The covered parking garage is also a nice feature. Of special note: I spilled my cup of coffee in the room and when i called for assistance from housekeeping the young man who came to help was very prompt and courteous. We found the staff to be very helpful and accommodating when asked and needed. The pool and the pool area were atrocious. The tiles above the water were lined with scum. There was, what i can only assume, a large slpatter of mucus on the deck of the pool area that was there for 2 days of our stay, and we saw at least 3 cockroaches running on the pool deck. When we first checked into our room, the bathroom had not been cleaned behind the door. A used towel from the prevoius occupant was still hanging on the door and there was debris such as sand and dust along the edges by the door.
The room was clean and the view was great. The staff was very friendly No blow dryer, no tea, the tv wasn't working and my boyfriend got it to work somehow after fooling with it, no big deal though, the overall stay was good
Very nice place to stay, walk out the back door and you're on the beach The bathroom was very small
We loved the view from our room and balcony. We found that the staff were very friendly and helpful. Beds were comfortable. Great location. They had a good variety of foods for breakfast and did a very good job keeping everything filled up. We would come back here for another vacation. The kids didn't like the hall-ways. Hot and very narrow. The parking garage is tight but nice to be on the same floor you are staying on. Someone put a scratch on my car..
Bien situé, face à l'océan L'odeur dans la chambre, le hall, petits lits, petit déjeuner non compris
Trèes bien pour le prix payé! Ménage au chanmbre un peu défficient!
La piscine était géniale ! ... Propre et très chaude pour le mois de décembre. Les chambres ont besoin d'être sérieusement rénovées.
Personnel accueillant; toutes les chambres ont vue sur l'océan; Chambres spatieuses et bien équipées (TV, cafetière, refrigérateur, table à repasser, séchoir); tarifs très compétitifs hors saisons (séjour fin octobre). Attention, il n'y a pas de possibilité de petit déjeuner. A part cela tout est parfait.
Je suis descendu juste une nuit pour profiter des records de températures agréables à Virginia Beach. Je suis allée à l'Oceanfront Inn pour la première fois et j'y retournerai très certainement ! Le personnel était formidable et très chaleureux et serviable. La chambre était propre et calme et dans un super emplacement. Le prix était raisonnable. L'hôtel est juste à côté de l'hôtel Hilton et donc de toute façon j'ai adoré son emplacement près des magasins et des restaurants. Je le recommande vivement !
Vue sur la mer, le boardwalk de 3 miles, voir les dauphins et être prêt de tout. Bien aimé l'animation en soirée lespectacles de musique et feux d'artifices. Tout étaient super!
close to resturants had to wait for room to be ready at 5:00 p.m. Needed to call back housekeeping to supply towels, put furniture back, take away dirty glasses. Room never cooled off and we were sweating inside the room from heat
My wife and I had a great time and the hotel was modern, big size rooms, nice view/looking at the city and parking area was accesible no hassle. Definitely will be coming back and will stay at Westin! awesome Easter weekend!
Room was very nice Room was not ready at check in and were told twice to come back in an hour due to problems with housekeeping. They did compensate by offering free Sunday brunch. Billed twice for room - had to request a credit for second charge.
Nothing really. Over priced and didn't provide what we paid for. See avove/
I enjoyed the area. Lots to see and do within walking distance.
I was very pleased that I could get an early check in. I liked having Starbucks Coffee in the room. The shower head was nice and had great water pressure. The bed was very cozy. Parking was very convenient. The remote didn't work very well on the TV and there was no guide channel or print out that I could find. The complimentary bath products could use an upgrade. When I called for an early check in I was told that it shouldn't be a problem since there were many vacant rooms available. I was slightly dissapointed to then be assigned a room with a poor view.
They were having some technical difficulties with the AC but it wasn't a big problem.
clean, excellent hotel, nice staff
Love the Bed/Mattress/comforter in the room (Very Luxurious) and the indoor pool and hot tub. Check in took over half a hour. Way too long for a what I expect out of a Westin. Definitely at a Holiday Inn level of speed. I arrived a half hour before dinner reservations (to a restaurant next door). Lost my table on Valentines Day. So, the "perfect date" had an extra half-hour at the bar, because of an un-prepared hotel staff. Very disappointing, time is a precious commodity.
Felt very new and clean, nice contemporary decor, everything worked as expected. Parking attendant and luggage porter were very pleasant and helpful. In room internet (wi Fi or wired) is not free. Check in process way too long considering SPG and pre-paid, desk staff not knowledgeable and not very accommodating (late checkout of an hour request was not granted, instead a half hour was barely offered).
I found its location good for the reasons of my travel.
Le personnel est très accueillant et aimable. La place en face de l'hôtel est propre et la mieux entretenue.
Nous avons beaucoup apprécié notre séjour .Juste un léger contretemps une journée dans la piscine un enfant en couche a laisser tomber des selles dans l'eau les parents sont sortis sans avertir la réception j'ai moi-même averti la reception du problème mais le reste fut excellent je recommande votre établissement je serai de retour l'an prochain je l'ai cité dans le paragraphe précédent
J'ai bien aimé la proximité de la plage, la piscine chauffée et la chambre était grande. Le déjeuner était très "de base" et le spa était trop chaud (103 oF). Nous étions 5 et nous n'avions de 4 assiettes et 3 fourchettes.
Très belle vue sur la plage, proche de plein de magasin de souvenir, une grande promenade tout le long de la beach, une piscine intérieur toujours dans les ascenseurs et quand un brise, c'est très long pour descendre en bas ou monté, et pas très très bien insonorisé
L'emplacement est parfait, directement sur la plage. Toutes les chambres ont un balcon donnant vue sur la mer. Les installations (piscine, sauna, spa et salle d'exercices) sont adéquats. Le personnel est accomodant. L'odeur dans notre chambre à notre arrivée, et l'odeur de cuisson dans le corridor. L'air climatisé est très bruyant.
Nous avons aimé la courtoisie du personnel et la facilité d'accès aux activités en général de l'endroit. Pas de commentaires négatifs, aucun.
Hotel situé en bord de mer avec 100% des chambres avec vue sur le mer et tous avec un balcon. Chambre cloisonnée pour plus d'intimité a été très apréciée. Propreté OK, mais pourrais être beaucoup mieux. Le coin fourneau était très sale, mais il ont corrigé la sitiuation sur le champ. Le SPA était trop chaud. Plus de 95 degré.
La vue sur la mer était formidable à partir du 8ième étage. On se croirait vraiment comme dans un appartement. L'hôtel est situé près d'un aéroport est on attend très bien les avions qui arrive et qui parte.
Fun. Clean. Large rooms. Ocean view. On the strip at 16th st. Perfect location. Great food.
Terrific, friendly staff Free use of bikes! Great view Clean room Would have liked a comforter or bedspread on beds - the sheet/blanket/sheet combo was pretty thin, but we found another blanket and requested a 2nd for other bed, and that worked out fine.
Nice quiet time. Very relaxing. The pay per view movie channel didn't work in the room. After I reported it, it took maintenance until the day before I left to come check on it. By that time I didn't want it.
Very close to food and shops. Central location. Staff was friendly. Room was not as clean as would like. Bathroom was not clean and the sheets were visibly soiled.
localisation de l'hotel, piscines extérieures Très bien. Les tapis de la chambre commencent à être usés
Les piscines supérieures à la compétition. Bruit infernal des unités de climatisation, mauvais entretien ''propreté d'un 2 étoiles'', petite chambre pour le prix et la renommée de l'hôtel, l'impossibilité d'annuler des nuits considérant que les chambres furent réservées avec booking.com.
Nous avons aimé la plage a proximité a pied, la piscine était super autant l'intérieur qu'à l'extérieur. Le restaurant était super bon. Les gens étaient courtois et gentils non rien
L'accès à la plage puisqu'il s'agissait de vacances au bord de la mer! Le bruit de l'air climatisé,
La proximité de l'hotel par rapport à la plage Le ménage laisse à désiré. Le personnel venait faire le ménage vers 17 hrs et n'a pas laissé de café ou même de goblets à café. Le menu du restaurant est très insuffisant. Vous devriez offrir plus de choix, principalement comme du poulet, nachos et repas légers.
La chambre d'hotel directement sur la plage nous offrant une vue de rêve! Chambre très bien équipée avec du bon thé et café à notre disposition. Aussi, la plage sans fin en longueur et très grande en profondeur + le board-walk tout le long de cette belle plage + la piste cyclable longeant le board-walk. L'excellent service et la courtoisie des employés, à tous niveaux. Les tissus(bleus) des chaises-soleil longues aux piscines extérieures ont besoin d'être bien tendus ou changer pour de nouveaux puisqu'ils sont mous et ne maintiennent pas bien le corps. Ça fait courber notre corps et ce n'est pas confortable du tout. Aussi, il serait bien qu'il y ait une piscine réservée pour les adultes ou par exemple 15 ans et +.
Comfortable Allergic to pets, and room was on let floor. Resulted in bad allergies during stay.
Staff was very friendly Roms are small but convenient.
I loved it. The staff was amazing! ! Rooms were nice. Close to the beach, definitely will come back next year. The restaurant, food took too long.
Great updates and room prep notifications. Requested extra blankets. Receive extra towels instead. Could not add to our Hilton Honors points by booking through Kayak. BUT only through Kayak could I book two nights. When I tried to book directly the hotel only had one night available.
Location Some minor issues with plumbing.
Room had a horrible odor. Air purifier was provided by staff, but had no lasting effect; had to be run daily for several hours.
The hotel seemed very clean. It had a small pool, work out area, and restaurant & bar inside. The complimentary cookie was delicious. The staff were all very friendly and helpful. There was a lot of parking spaces available and its only 1 mile from the beach! There was no microwave or small refrigerator to cook and store food in. We only stayed 1 night so it wasnt really that big if a deal.
Did like the room itself. Comfy and good for us. Did not like the fact that the pool closed so early and that it was "closed for maintenance" two of the three days we were there. It would have been nice to go swimming since it was over 100 degrees outside everyday. The beach is not my goto choice when I think of swimming. We chose this room with swimming and a bar in mind. Did like the room itself. Comfy and good for us. Did not like the fact that the pool closed so early and that it was "closed for maintenance" two of the three days we were there. It would have been nice to go swimming since it was over 100 degrees outside everyday. The beach is not my goto choice when I think of swimming. We chose this room with swimming and a bar in mind.
Pool closes some what late , breakfast was good Dirty room , room service didnt even vacuum the room or take the trash out. When i asked for a cookie without nuts they still gave me ones with nuts on 4 different time! I ended up getting sick because of the nuts. Really wish i choose a different place to stay. Lesson learned !
Almost nothing. The staff was nice, and the sheets were clean. But nothing memorable or special at all about this hotel. The water in the shower didn't get hot, visible damage in the bathroom. Our carpet was damp when we got there. No mini fridge or safe in the room. Not one piece of artwork in the whole room, very stark and un welcoming. We needed a pet friendly room and this is the first time I've ever booked one, they don't tell you anywhere when you make the reservation that pets are not to be left unattended in the room at any time. And also didn't tell me that when I called to verify the reservation and to let them know that we were bringing two small dogs. So after driving 14 hours and booking a non refundable room for $400, they made me sign something at the front desk saying that if I did leave my dog in the room that they would call animal control to safely remove the dog. We were traveling for a wedding, what was I supposed to do? So the second day we were there, while at a wedding function, I got a call saying the dogs were barking and I needed to come back to the hotel and take them to a kennel if I was going to leave them unattended. I would have taken them to a kennel in my home town and left them while we were out of town if I would have known any of that. Absolutely ridiculous. And then the hotel manager had the nerve to tell me that he would work with me when I said we couldn't make it back to the hotel for about 30 minutes. You better work with me because last time I checked, I was the one paying you guys, not the other way around.
Beachfront, newness (2 years old) great lobby, friendly staff. 7 dead flies on ceiling above bed discovered at bedtime. Room seemed a little worn....
Oceanfront Oceanfront balcony was small,bathroom was small. Beware of the Concierge in the lobby. They will talk you into going to a timeshare presentation they claim will take 90 minutes but actually takes 3 hours. 3 hours of my life wasted I can never get back.
Location Everything was fine.
This guest did not leave comments about this hotel.
It was on the ocean had a restaurant and was just in the right spot for us. The heated pool was perfect. It is not full service which I should have paid more attention to the services, but that aside it is in the perfect location and rooms and bathrooms were clean and sparkling. Beautiful view from the balcony out into the ocean with sunrises and moonrises
The staff was awesome and super helpful. The pool was amazing too! Room had a great view, very clean. Will definitely return!! Nope!
Proximity to beach. Selection of amenities offered. Room was overpriced for accommodations. Room was dirty upon arrival. Housekeeping often didn't clean, even when multiple requests were made. Music from restaurant was too loud and nonstop. Staff was inept, didn't care, and made that abundantly clear.
view from room proximity to beach fighter planes from air base extremely loud ,fly over constantly for entire day. unable to enjoy ocean sound with sliding door open due to very loud air conditioner noise from adjoining rooms.
The facility is amazing but more so is the staff! Hotel employee with engineering was not only helpful but very personable. Will definatley stay at this hotel again!
This guest did not leave comments about this hotel.
The staff!! Hands down the friendliest and most knowledgeable The name causes confusion with multiple hilton hotels on the same street
The hotel staff was very friendly and helpful. I loved that the room had a balcony facing the beach, and it was very clean. I enjoyed everything about the hotel.
The staff was very friendly. Having a young child we enjoyed the activities available for children.
The hotel was nice and clean. The staff was very friendly. Great view of the beach and they have very nice pools It only has one elevator that goes to the 7th floor and that one elevator takes forever and a day to get you to where you're going. I reserved and paid for an oceanfront room with a king bed and I received a queen oceanfront room.
I loved the awesome levels of customer service given by the staff. Especially the young lady that service as hostess/attendant in the breakfast area. She's always so nice! The only thing that I didn't like was that my stay was so short.
Took the family for the weekend and it turned out to be a good choice, sits ON the beach and close to all the main attractions.