Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
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10,0
Upgrade
Points positifs : When I picked upmy car, they were friendly and quick. I received an upgrade from a standard sedan to a luxury sedan because the car I had requested to rent was not suitable for rent.
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10,0
Points positifs : Excellent customer service and accessibility. Vehicle was clean, well taken care of and worth the money
Points négatifs : Everything was great. No complaints
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10,0
Points positifs : Ease of pick up and drop off.
Points négatifs : Very few vehicles to choose from.
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2,8
Horrible location
Points positifs : One employee, I believe Danielle was her name?
Points négatifs : I arrived at the location, only to be told there were no cars available and maybe there would be one in an hour. The very unapologetic and unhelpful employee did nothing to soothe my concern. He didn't offer any suggestions on how I could change things to accommodate their mistake. I was basically SOL. When I called about in about 30/45 minutes to check on the status of my refund, I was told all reservations had been pushed to the next day. I told them that didn't work for me since I was leaving in the morning. They finally accommodated me with a vehicle that smelled bad, didn't seem to run properly and seemed like the alignment was off. In summary, maybe the entire Hertz company isn't bad, but corporate should take a hard look at this location and how it is run!!!
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2,0
Points négatifs : I did not rent the car due to not having a credit card. Still looking for refund because I did not use the car
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5,6
Points positifs : good gas millage
Points négatifs : Tires were bad, car was not driving good and could be cleaner. Pick up took forever.
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4,0
Points négatifs : When arriving to the airport - there was no one at the service counter. I had to wait 45 minutes till someone arrived. When they finally arrived they were not attentive and the car was not cleaned. It was just not a great experience.
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2,0
Points négatifs : They dont accept debit card and nobody didnt tell it to me!!! And not pick up car, no my rental money back
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10,0
Great experience
Points positifs : Car was ready, new and I was greeted with a smile.
Points négatifs : Nothing
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8,4
Points positifs : The location is very crowded, and the signage at the facility could use some work so that newcomers understand where to go and what to do with their personal vehicles. The staff was effective, but they could certainly use some training on how to make the customer feel a little more welcome.
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2,0
Didn't have the vehicline I rented 6 days in advan
Points positifs : One gentlemen was very kind in trying to help me find another vehicle.
Points négatifs : I was told by an employee that "Presidentical" members get priority and all vehicles were gone. This would have been fine; however, my name was on a clipboard, they knew I was coming, I could have and should have been notified prior. Then I was told to call surrounding Hertz locations, this gentlemen did nothing to help. I was not helped until another employee came in and saw that I was clearly upset.
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10,0
Points positifs : Excellent service clientèle et facilement accessible. Véhicule était propre, bien entretenu et ça vaut vraiment le coup
Points négatifs : Tout s'est super bien passé. Rien à redire
avis de
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10,0
Upgrade
Points positifs : When I picked upmy car, they were friendly and quick. I received an upgrade from a standard sedan to a luxury sedan because the car I had requested to rent was not suitable for rent.
avis de
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10,0
Points positifs : Excellent customer service and accessibility. Vehicle was clean, well taken care of and worth the money
Points négatifs : Everything was great. No complaints
avis de
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10,0
Points positifs : Ease of pick up and drop off.
Points négatifs : Very few vehicles to choose from.
avis de
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10,0
Great experience
Points positifs : Car was ready, new and I was greeted with a smile.
Points négatifs : Nothing
avis de
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10,0
Points positifs : Excellent service clientèle et facilement accessible. Véhicule était propre, bien entretenu et ça vaut vraiment le coup
Points négatifs : Tout s'est super bien passé. Rien à redire
avis de
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2,8
Horrible location
Points positifs : One employee, I believe Danielle was her name?
Points négatifs : I arrived at the location, only to be told there were no cars available and maybe there would be one in an hour. The very unapologetic and unhelpful employee did nothing to soothe my concern. He didn't offer any suggestions on how I could change things to accommodate their mistake. I was basically SOL. When I called about in about 30/45 minutes to check on the status of my refund, I was told all reservations had been pushed to the next day. I told them that didn't work for me since I was leaving in the morning. They finally accommodated me with a vehicle that smelled bad, didn't seem to run properly and seemed like the alignment was off. In summary, maybe the entire Hertz company isn't bad, but corporate should take a hard look at this location and how it is run!!!
avis de
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2,0
Points négatifs : I did not rent the car due to not having a credit card. Still looking for refund because I did not use the car
avis de
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5,6
Points positifs : good gas millage
Points négatifs : Tires were bad, car was not driving good and could be cleaner. Pick up took forever.
avis de
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4,0
Points négatifs : When arriving to the airport - there was no one at the service counter. I had to wait 45 minutes till someone arrived. When they finally arrived they were not attentive and the car was not cleaned. It was just not a great experience.
avis de
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2,0
Points négatifs : They dont accept debit card and nobody didnt tell it to me!!! And not pick up car, no my rental money back
avis de
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2,0
Didn't have the vehicline I rented 6 days in advan
Points positifs : One gentlemen was very kind in trying to help me find another vehicle.
Points négatifs : I was told by an employee that "Presidentical" members get priority and all vehicles were gone. This would have been fine; however, my name was on a clipboard, they knew I was coming, I could have and should have been notified prior. Then I was told to call surrounding Hertz locations, this gentlemen did nothing to help. I was not helped until another employee came in and saw that I was clearly upset.
avis de
