Voitures de location à Morristown, New Jersey

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Négatifs

10,0

Small rental store, but Big on customer service

Points positifs : Customer service at this rental agency was excellent, Josh did a great job of answering my questions over the phone and making sure a car was available and ready when I arrived. Local knowledge and history of the area from some of the other employees was helpful and spot on.

Points négatifs : There is no parking lot so had to look over my car in the busy street in front of the building.

Avis laissé le sept. 2018

avis de
10,0

Points positifs : Friendly service, and no unexpected charges, on this end.

Points négatifs : Slightly awkward return set-up, in that there's no legal space in which to leave car, even temporarily, while returning keys and processing paperwork.

Avis laissé le oct. 2017

avis de
4,4

Points positifs : Guy checking me in was very friendly

Points négatifs : 1. Car was very dirty and had stains on the passenger seat and ceiling 2. When I was picking it up, I had to do an inspection in a dingy garage and the guy who took me in my car acted as though I was being unreasonable for wanting to do a walk-around and checking off every scratch and dent before taking off with the car. Because the lighting was so bad, I didn't see many of the scratches and dents until I parked the car outside, which I hope I am not charged for, since I didn't cause them.

Avis laissé le oct. 2017

avis de
4,0

Points positifs : 1. Nissan quest was comfortable....dirty....but comfortable 2. Phone service activating Travelpass features after we started our ride

Points négatifs : 1. Hertz quality of service is very poor around rentals 2. Hertz-first/customer last policies and procedures....very difficult to have a positive experience...even for loyal members 3. Vans were dirty....first van dominated by cigarette smoke...plus...burnhole in upholestery...required me to drive to different location to pick up second van....then.. . . . 4. Nickle and dime charging (attempting to).... $4 transfer fee after first van unusable....attempt to charge an extra hour upon return since they based the start time on the first van we had to exchange. Overalll, an awful service organization.

Avis laissé le août 2017

avis de
10,0

Points positifs : The Staff was terrific.

Points négatifs : Nothing to report

Avis laissé le mai 2017

avis de
8,0

Points négatifs : See above

Avis laissé le sept. 2016

avis de
10,0

Points positifs : Le personnel était fantastique.

Points négatifs : Il n'y a rien à signaler

Avis laissé le mai 2017

avis de
8,0

Points négatifs : Voir ci-dessus

Avis laissé le sept. 2016

avis de

Plus

10,0

Small rental store, but Big on customer service

Points positifs : Customer service at this rental agency was excellent, Josh did a great job of answering my questions over the phone and making sure a car was available and ready when I arrived. Local knowledge and history of the area from some of the other employees was helpful and spot on.

Points négatifs : There is no parking lot so had to look over my car in the busy street in front of the building.

Avis laissé le sept. 2018

avis de
10,0

Points positifs : Friendly service, and no unexpected charges, on this end.

Points négatifs : Slightly awkward return set-up, in that there's no legal space in which to leave car, even temporarily, while returning keys and processing paperwork.

Avis laissé le oct. 2017

avis de
10,0

Points positifs : The Staff was terrific.

Points négatifs : Nothing to report

Avis laissé le mai 2017

avis de
10,0

Points positifs : Le personnel était fantastique.

Points négatifs : Il n'y a rien à signaler

Avis laissé le mai 2017

avis de

8,0

Points négatifs : See above

Avis laissé le sept. 2016

avis de
8,0

Points négatifs : Voir ci-dessus

Avis laissé le sept. 2016

avis de

4,4

Points positifs : Guy checking me in was very friendly

Points négatifs : 1. Car was very dirty and had stains on the passenger seat and ceiling 2. When I was picking it up, I had to do an inspection in a dingy garage and the guy who took me in my car acted as though I was being unreasonable for wanting to do a walk-around and checking off every scratch and dent before taking off with the car. Because the lighting was so bad, I didn't see many of the scratches and dents until I parked the car outside, which I hope I am not charged for, since I didn't cause them.

Avis laissé le oct. 2017

avis de
4,0

Points positifs : 1. Nissan quest was comfortable....dirty....but comfortable 2. Phone service activating Travelpass features after we started our ride

Points négatifs : 1. Hertz quality of service is very poor around rentals 2. Hertz-first/customer last policies and procedures....very difficult to have a positive experience...even for loyal members 3. Vans were dirty....first van dominated by cigarette smoke...plus...burnhole in upholestery...required me to drive to different location to pick up second van....then.. . . . 4. Nickle and dime charging (attempting to).... $4 transfer fee after first van unusable....attempt to charge an extra hour upon return since they based the start time on the first van we had to exchange. Overalll, an awful service organization.

Avis laissé le août 2017

avis de

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