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The rooms are comfortable and clearn and there is a really bar and restaurant connected to the hotel. It's in a subburb and has a completely different feel than the "big box" hotels. Love the nice breakfast spread they put ou the morning which is included in the room price. There's also a very nice pool and courtyard.
I really appreciated the attentive service. Front-desk staff were incredibly nice.
The hotel was perfectly located for us, near the train to head to Manhattan and near universities. We were on the back side and our window looked down upon the trash.
Room was clean enough, bathroom worked, all the basics were there. I ran the fan all night and thus the room was quiet enough to sleep in. Its main business seems to be weddings and other big parties, so bar and restaurant VERY crowded and not available to guests who want to have a quiet drink. Door to hotel does not have automatic open button -- crucial not only to those with mobility issues, but anyone with a lot of luggage. How is that even legal in 2016? Breakfast included but there's not enough seating, so it gets loud and crowded. They use styrofoam cups for coffee. Again, I must remind the hotel, it's 2016. The decor is **very** outdated. Forest green carpet in the room, vertical strip wallpaper -- from the 80s or 90s. Was fooled by high reviews into thinking this was a nice place to stay when it in fact it is just adequate.
Very impressed, felt luxurious not outdated! Beautiful hotel, friendly staff, loved it!
It is a great location, just a block away from the train station. Went here to get away from distractions and focus on work. Got a nice size room, all the amenities that I need and with room service, I never had to leave my room for anything. Perfect place to get quiet and work done. Not that it bothered me but the decor is a little outdated. But a desk still worked as a desk and furniture didn't break on me. If I was going to the hotel for an actual leisure trip, the tv might need to be upgraded.
Front desk was very friendly at check in. We attended a wedding here and staff were less friendly after the event (less we had been drinking but not belligerent). Walls are thin. We were woken up at 9am by housekeeping knocking on other peoples doors. There appeared to be water damage in the ceiling and bathroom needed some maintenance.
We like the room, continental breakfast & convenience of train to the city. Train is a plus. Sr.'s can buy a SENIOR train ticket at the TRAIN STATION, otherwise buy train ticket at hotel & walk approx. 1/2 block to train. VERY nice older hotel. It is an older hotel but everything is very nice. We like the continental breakfast. Parking. Train to the city is great, can walk 1/2 block & get on the train to the city. We have stayed at this hotel numerous times.
Front desk not accommodating
I absolutely loved the Heavenly Bed!!!!
Scents and cleanliness. I am a new mother and was severely disappointed that after a long day of travel and late arrival, the refrigerator in my room was broken and resolved not by changing my room to one where it was operational so I could store breast milk- instead I was brought a warm one from storage.
The staff was great. Helpfull, attentative and very frindly Training of the resturant staff needs improveiments. The bartender reached into the reserve bottle of bar nuts with his bare hands and refilled a guests serving plate. A waiter at breakfast handled bagles to be toasted with his bare hands - in and out of the toaster. Most of the chairs in the bar were soiled and badly in need of cleaning. In the room the cover was falling of the HVAC unit and the window frame fell apart when I opened the window for fresh air
Luxury great size room. Easy parking. Quiet area. Very comfortable bed. The bathroom was a bit to the small size.
Hotel had no record of booking.com booking. Checking took half an hour. In the end they honored the reservation but I need assurance this won't happen again if I use booking.com
I stayed there as I was attending a wedding nearby. It was very convenient and the accomodations were top rate location is very good everything is nearby
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The kitchen / living area was an enjoyable space. I felt at home. The shower was excellent. There were ample closets. The breakfast buffet was also very good. The sheets provided did not properly fit the bed and came off the mattress each night. We weren't provided a bath mat or kitchen towel until the last day were there. Soap was in short supply so I bought my own. Housekeeping was poor.
This guest did not leave comments about this hotel.
Location and stuff very friendly and nice No nothing was perfect
The modern decor and cleanliness and the spacious of the room. I struggled a bit with the key system entering my room and could not get the key to work at all in a side door even though it was enabled. But that was a minor annoyance.
Ive Stayed Here Multiple Times And The Experience Is Excellent each Time.
I like that it's a suite hotel because you have room to move around and that offers amenities like free breakfast. When I was told it was a king suite but wasn't told it was a conference suite. It was smaller than the other suites and it has a big table for conducting business.
We arrived early and they were kind enough to let us check-in which was very helpful since we had came to the area for a race.
Ample parking. Friendly staff. Centrally located. Nice room layout. Clean room. Comfy bed. Free wifi and good choice of tv channels. Nothing
We got upgrade to a double bedroom and the suite was very big. Staff were very kind and helpful. Could have been cleaner and bathrooms are a little out dated.
Hotel room was beautiful. Still needing some finishing touches in the hotel.
We go to concerts often and stay overnight. Of all the places we have stayed, the Best Western Inn at Morristown rates far above the rest. I dislike LARGE chain hotels and we were thrilled with this smaller and cozy setting, which was within walking distance to our venue. The customer service was outstanding, the room was clean and beautiful, and the price was perfect. The Front desk people were genuinely friendly and helpful, and the woman serving the breakfast on February 20th deserves a medal for excellence. These folks don't want you to drive home hungry! A full breakfast with all that one can imagine was offered at no extra cost; the made to order omelette was outstanding. We work for a resort and spa in New York, which strives for legendary service and couldn't be happier to find the same quality of service at this Best Western at Morristown. Thank you so much for a memorable stay. We will surely be back again soon. We couldn't stay longer!