Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
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8,0
Points positifs : Friendly, efficient staff at both ends.
Points négatifs : Dropping off at the airport would have meant a $75 charge, but dropping it at their location 3 miles away was free.
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10,0
Points positifs : Helpful & Freindly Staff
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10,0
Points négatifs : Worked out great !! Fast , efficient.. car was great Small but lots of pep and was perfect size for my needs !!
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8,8
Points positifs : staff was great, pick up was quick and easy.
Points négatifs : interior of car could have been cleaner.
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9,6
Points positifs : Fast and efficient
Points négatifs : Cleaner car
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6,8
Points positifs : The car was spacious!
Points négatifs : The car smelled like cigarettes. When I called about drop off times, I was not given clear answers and the staff was unprofessional.
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10,0
Great Service!
Points positifs : The folks at my local Enterprise took great care of me. I had rented a car too small for my need and they worked out a good price for me on a larger car. They were fast, friendly, and professional. Highly recommended!
Points négatifs : It would be nice if they were open a little later in the evening but, other than that, my local Enterprise is great.
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3,6
Drop off location was closed with no warning
Points négatifs : We were scheduled to leave our car at a New Orleans location at 5 pm. We got there at approximately 5:15, but the place was closed and the gate was locked, so we couldn't do an "after hours pickup". We had not been warned that this would be the case. We then had to drop the car off at a much less convenient location, costing us a lot of unnecessary time and gas.
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3,6
Terrible car.
Points positifs : Pick up and drop off went smoothly. The location was good.
Points négatifs : The car. I reserved and paid for a full size car and was given a Mazda 6. Mid size at best. No choice available. Despite the size issue the car was terribly uncomfortable to get into. Both of us had real issues with that. ( we are average size) The cruise control didn't work right. When in cruise, touch the speed control and the car kept accelerating. It kept speeding up until I turned off the cruise entirely. Inside windshield was filthy. Service soon light was on when we got car and on the way to Houston from New Orleans it changed to Check Engine. Not very reassuring with this light on.
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2,0
Changed the price despite my confirmation number and confirmed price
Points positifs : Service was nice and ostensibly helpful; however consistently lied to us, and in the end uncharged us for all of the things they said would be complimentary
Points négatifs : Changed the price from my reservation when I arrived, despite multiple entreaties to simply charge us the price we booked at. Secondly, informed us that we could drop off at the airport for no fee then charged us a $75 for doing so. Very unhappy with my experience here.
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10,0
Points positifs : Great price n quick service.
Points négatifs : Nothing.
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2,0
Beware of booking at MSY/New Orleans with Enterprise ans Kayak!
Points positifs : Well, the price was good for a car that was not there. The agents were nice when they told me I was screwed at two different locations.
Points négatifs : I booked a car at MSY with Enterprise through Kayak. When I went to the Enterprise desk I was told the MSY car was located at a site 30 minutes and a $50 taxi ride away and there were no cars available at the airport (no other car rental agency had a car either). Upon arrival at the $50 ride away site I was told I was now late for my pickup, they rented my car and they had no more cars to rent. Thank god for Uber and Lyft - at least I was able to get to where I was going 2x the rental fee and $50 for a taxi later! When you book with Kayak and Enterprise be sure to check where they booked you or you may end up with a car in Atlanta!
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10,0
Points positifs : Helpful & Freindly Staff
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10,0
Points négatifs : Worked out great !! Fast , efficient.. car was great Small but lots of pep and was perfect size for my needs !!
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8,8
Points positifs : staff was great, pick up was quick and easy.
Points négatifs : interior of car could have been cleaner.
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9,6
Points positifs : Fast and efficient
Points négatifs : Cleaner car
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10,0
Great Service!
Points positifs : The folks at my local Enterprise took great care of me. I had rented a car too small for my need and they worked out a good price for me on a larger car. They were fast, friendly, and professional. Highly recommended!
Points négatifs : It would be nice if they were open a little later in the evening but, other than that, my local Enterprise is great.
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10,0
Points positifs : Great price n quick service.
Points négatifs : Nothing.
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8,0
Points positifs : Friendly, efficient staff at both ends.
Points négatifs : Dropping off at the airport would have meant a $75 charge, but dropping it at their location 3 miles away was free.
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6,8
Points positifs : The car was spacious!
Points négatifs : The car smelled like cigarettes. When I called about drop off times, I was not given clear answers and the staff was unprofessional.
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3,6
Drop off location was closed with no warning
Points négatifs : We were scheduled to leave our car at a New Orleans location at 5 pm. We got there at approximately 5:15, but the place was closed and the gate was locked, so we couldn't do an "after hours pickup". We had not been warned that this would be the case. We then had to drop the car off at a much less convenient location, costing us a lot of unnecessary time and gas.
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3,6
Terrible car.
Points positifs : Pick up and drop off went smoothly. The location was good.
Points négatifs : The car. I reserved and paid for a full size car and was given a Mazda 6. Mid size at best. No choice available. Despite the size issue the car was terribly uncomfortable to get into. Both of us had real issues with that. ( we are average size) The cruise control didn't work right. When in cruise, touch the speed control and the car kept accelerating. It kept speeding up until I turned off the cruise entirely. Inside windshield was filthy. Service soon light was on when we got car and on the way to Houston from New Orleans it changed to Check Engine. Not very reassuring with this light on.
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2,0
Changed the price despite my confirmation number and confirmed price
Points positifs : Service was nice and ostensibly helpful; however consistently lied to us, and in the end uncharged us for all of the things they said would be complimentary
Points négatifs : Changed the price from my reservation when I arrived, despite multiple entreaties to simply charge us the price we booked at. Secondly, informed us that we could drop off at the airport for no fee then charged us a $75 for doing so. Very unhappy with my experience here.
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2,0
Beware of booking at MSY/New Orleans with Enterprise ans Kayak!
Points positifs : Well, the price was good for a car that was not there. The agents were nice when they told me I was screwed at two different locations.
Points négatifs : I booked a car at MSY with Enterprise through Kayak. When I went to the Enterprise desk I was told the MSY car was located at a site 30 minutes and a $50 taxi ride away and there were no cars available at the airport (no other car rental agency had a car either). Upon arrival at the $50 ride away site I was told I was now late for my pickup, they rented my car and they had no more cars to rent. Thank god for Uber and Lyft - at least I was able to get to where I was going 2x the rental fee and $50 for a taxi later! When you book with Kayak and Enterprise be sure to check where they booked you or you may end up with a car in Atlanta!
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