Avis des clients
Note globale
8,0 Excellent
Basé sur 13 avis
Note générale
8,0
Propreté
8,0
Confort
8,2
Prise en charge/Retour
7,7
Rapport qualité/prix
8,0
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Location de voitures pas chères à Nouvelle-Orléans
Meilleurs tarifs obtenus par les utilisateurs KAYAK au cours des dernières 24 heures
Voitures de location à Nouvelle-Orléans - Avis et annuaire des agences
Avis
Avis sur Avis
Agences
╳
Avis
Agences à Nouvelle-Orléans
1317 Canal Street
+1 504 523 4317
2 Poydras Street
+1 504 581 6901
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
10,0
Points positifs : Service
Points négatifs : Size of car
avis de
-
8,0
Points positifs : The representatives were friendly.
Points négatifs : They did not have a booster seat for my 6 year old daughter. We called 3 in the area and none if them had one, so we ended up at Wal-Mart and bought a seat ourselves.
avis de
-
8,8
Got bad car first
Points positifs : I got a bad car that was shaking at the speed more than 55 mph. Was able to change it for absolutely new car in another city's airport without any problem and enjoyed the rest of my trip driving new Ford Edge.
Points négatifs : I booked SUV but at the pick up office they told me that they had only mid size cars. I insisted on SUV. They found it, but it was bad. They should have checked it.
avis de
-
2,0
Points positifs : Car got good mileage
Points négatifs : When we went to pick up our car in New Orleans they said they ran out of the small SUVs that we had reserved. They only had a car for us. The car had cigarette smoke smell in it.
avis de
-
7,6
Pretty smooth overall
Points positifs : The car pickup process went relatively smoothly. The car was overall in very good shape and easy to drive.
Points négatifs : The car had multiple scratches and dents on it I had to be sure were accounted for.
avis de
-
6,4
great car, great deal, but messy
Points positifs : low cost good gas mileage good car
Points négatifs : bug guts on everything especially side mirrors
avis de
-
6,0
Points positifs : just dropped car off
avis de
-
10,0
Points positifs : Services
Points négatifs : Deux places de parking
avis de
-
6,4
Génial, excellent pour le prix, mais surtout
Points positifs : Prix bas Bon service kilométrage Bonne voiture
Points négatifs : PUNAISES mangeuse sur tout particulièrement près des miroirs
avis de
-
6,0
Points positifs : Nous sommes rentrés en voiture
avis de
-
10,0
Points positifs : Service
Points négatifs : Size of car
avis de
-
8,8
Got bad car first
Points positifs : I got a bad car that was shaking at the speed more than 55 mph. Was able to change it for absolutely new car in another city's airport without any problem and enjoyed the rest of my trip driving new Ford Edge.
Points négatifs : I booked SUV but at the pick up office they told me that they had only mid size cars. I insisted on SUV. They found it, but it was bad. They should have checked it.
avis de
-
10,0
Points positifs : Services
Points négatifs : Deux places de parking
avis de
-
8,0
Points positifs : The representatives were friendly.
Points négatifs : They did not have a booster seat for my 6 year old daughter. We called 3 in the area and none if them had one, so we ended up at Wal-Mart and bought a seat ourselves.
avis de
-
7,6
Pretty smooth overall
Points positifs : The car pickup process went relatively smoothly. The car was overall in very good shape and easy to drive.
Points négatifs : The car had multiple scratches and dents on it I had to be sure were accounted for.
avis de
-
2,0
Points positifs : Car got good mileage
Points négatifs : When we went to pick up our car in New Orleans they said they ran out of the small SUVs that we had reserved. They only had a car for us. The car had cigarette smoke smell in it.
avis de
-
6,4
great car, great deal, but messy
Points positifs : low cost good gas mileage good car
Points négatifs : bug guts on everything especially side mirrors
avis de
-
6,0
Points positifs : just dropped car off
avis de
-
6,4
Génial, excellent pour le prix, mais surtout
Points positifs : Prix bas Bon service kilométrage Bonne voiture
Points négatifs : PUNAISES mangeuse sur tout particulièrement près des miroirs
avis de
-
6,0
Points positifs : Nous sommes rentrés en voiture
avis de
Budget
Avis sur Budget
Agences
╳
Budget
Agences à Nouvelle-Orléans
1317 Canal Street
+1 504 565 5600
2 Poydras Street
+1 504 558 1860
Avis des clients
Note globale
7,2 Bien
Basé sur 43 avis
Note générale
7,2
Propreté
7,6
Confort
7,4
Prise en charge/Retour
7,2
Rapport qualité/prix
6,8
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
7,2
Points positifs : The staff were friendly and helpful.
Points négatifs : I reserved a car (Dodge Avenger or similar) but when I went to pick up I as told they only had pickup trucks which is not similar to a car. I had to pay extra to get a small SUV.
avis de
-
2,0
Points négatifs : Will never book with budget again, almost ruined my move.
avis de
-
2,0
Car has a strong smell to weed,and charge a day for 90 min. delay
Points positifs : I like the kayak app.
Points négatifs : They charge me a extra day for a 90 minutes return delay, the car has a strong smell to weed, because they did not clean the car well, but for sure the asked for the $250 cleaning fee.
avis de
-
2,0
False advertising at time of reservation.
Points négatifs : I made a reservation for a car from Budget more than two weeks in advance. I did this because I have used budget almost exclusively in the past and I knew using a debit card would be no.problem as I had plenty of money In the bank for a 'hold' to be made on some funds until.the car was turned in. Nothing on the site where I made.my reservation told.me.there was any change of policy regarding debit cards. Unfortunately when my Uber dropped.my off at the pickup location they told me.they had to run my card for a credit check as I was using a debit card. I had no problem with this as the last time i.cbecked my score was well over 700. Strangely however I was declined. I went 1/2 mile.down.the street and rented from Enterprise with no issues whatsoever. I wonder if I was sent away simply because.the Canal Street location in NOLA had no cars available? They were very clear about the fact that they had no cars and there would be a wait. I feel that perhaps I was sent away not because of a credit denial but simply to help clear the waiting area. Going forward I'm sure you can understand.why.i.will be using Enterprise....or pretty much anyone else...other than Budget. I work in the vacation industry for a major cruise liine and am often asked about what to do and who to do it with when in port. I certainly won't be able to.recommend Budget for car rental after my last experience. Previously Budget was where i sent everybody who asked.because of my past great experiences.
avis de
-
5,6
Points positifs : the car was clean and comfortable
Points négatifs : our fight was cancelled, we wanted to extend the rental, to drive home, from New Orleans to Toledo, Ohio. Budget wanted $453.00. I'm a Alamo insider, we turn car in and went over to Alamo desk, we paid $124.00, for the same route.
avis de
-
4,4
Another example of why you should never book through Kayak
Points positifs : Nothing, I liked nothing about the reservation / experience with Kayak.
Points négatifs : I searched for - and booked - the car for pickup at the New Orleans airport, drop off at the downtown location. When I arrived at the airport, the Budget desk said "oops, looks like it's supposed to be picked up downtown" which caused me to have to book an entirely new reservation on the spot, costing me more than DOUBLE the original booking. Thanks for screwing me Kayak!
avis de
-
2,0
office closed.
Points négatifs : the office closed at 3pm on saturday. my flight was delayed and i arrived at the office at 3:05. very disappointed.
avis de
-
2,0
Lousy reservation system and customer service by K
Points négatifs : After wasting over an hour at the airport I found out Kayak and it partners made my reservation in the city instead of airport! Customer service was rude and not helpful over the phone. I had to pay double the rate I had reserved to rent directly from Budget. I rated everything as poor not because of Budget, but your on-line system.
avis de
-
10,0
Great!
Points positifs : It was very easy to get the car and it was exactly what I needed.
Points négatifs : There was nothing I found unsatisfactory.
avis de
-
10,0
Good car and good service
Points positifs : brand new car.
avis de
-
10,0
Very friendly staff -- especially Sherlene.
Points positifs : Sherlene offered us water and kept her cool despite some tough customers before us in line. She was friendly and easy to work with.
avis de
-
2,0
Search results unclear - car reserve. not at airpo
Points négatifs : What ever you do, you need to always make it visually easier to determine if the car is not at an airport. I am guessing a huge percentage of cars rented through your site are at airports. There should be a better differentiation in search results as well as a quick warning upon check out. Nothing more frustrating than getting to the counter having them tell you it will cost 3x because reservation is somewhere else. I went with a different company.
avis de
-
10,0
Great!
Points positifs : It was very easy to get the car and it was exactly what I needed.
Points négatifs : There was nothing I found unsatisfactory.
avis de
-
10,0
Good car and good service
Points positifs : brand new car.
avis de
-
10,0
Very friendly staff -- especially Sherlene.
Points positifs : Sherlene offered us water and kept her cool despite some tough customers before us in line. She was friendly and easy to work with.
avis de
-
2,0
Points négatifs : Will never book with budget again, almost ruined my move.
avis de
-
2,0
Car has a strong smell to weed,and charge a day for 90 min. delay
Points positifs : I like the kayak app.
Points négatifs : They charge me a extra day for a 90 minutes return delay, the car has a strong smell to weed, because they did not clean the car well, but for sure the asked for the $250 cleaning fee.
avis de
-
2,0
False advertising at time of reservation.
Points négatifs : I made a reservation for a car from Budget more than two weeks in advance. I did this because I have used budget almost exclusively in the past and I knew using a debit card would be no.problem as I had plenty of money In the bank for a 'hold' to be made on some funds until.the car was turned in. Nothing on the site where I made.my reservation told.me.there was any change of policy regarding debit cards. Unfortunately when my Uber dropped.my off at the pickup location they told me.they had to run my card for a credit check as I was using a debit card. I had no problem with this as the last time i.cbecked my score was well over 700. Strangely however I was declined. I went 1/2 mile.down.the street and rented from Enterprise with no issues whatsoever. I wonder if I was sent away simply because.the Canal Street location in NOLA had no cars available? They were very clear about the fact that they had no cars and there would be a wait. I feel that perhaps I was sent away not because of a credit denial but simply to help clear the waiting area. Going forward I'm sure you can understand.why.i.will be using Enterprise....or pretty much anyone else...other than Budget. I work in the vacation industry for a major cruise liine and am often asked about what to do and who to do it with when in port. I certainly won't be able to.recommend Budget for car rental after my last experience. Previously Budget was where i sent everybody who asked.because of my past great experiences.
avis de
-
5,6
Points positifs : the car was clean and comfortable
Points négatifs : our fight was cancelled, we wanted to extend the rental, to drive home, from New Orleans to Toledo, Ohio. Budget wanted $453.00. I'm a Alamo insider, we turn car in and went over to Alamo desk, we paid $124.00, for the same route.
avis de
-
4,4
Another example of why you should never book through Kayak
Points positifs : Nothing, I liked nothing about the reservation / experience with Kayak.
Points négatifs : I searched for - and booked - the car for pickup at the New Orleans airport, drop off at the downtown location. When I arrived at the airport, the Budget desk said "oops, looks like it's supposed to be picked up downtown" which caused me to have to book an entirely new reservation on the spot, costing me more than DOUBLE the original booking. Thanks for screwing me Kayak!
avis de
-
2,0
office closed.
Points négatifs : the office closed at 3pm on saturday. my flight was delayed and i arrived at the office at 3:05. very disappointed.
avis de
-
2,0
Lousy reservation system and customer service by K
Points négatifs : After wasting over an hour at the airport I found out Kayak and it partners made my reservation in the city instead of airport! Customer service was rude and not helpful over the phone. I had to pay double the rate I had reserved to rent directly from Budget. I rated everything as poor not because of Budget, but your on-line system.
avis de
-
2,0
Search results unclear - car reserve. not at airpo
Points négatifs : What ever you do, you need to always make it visually easier to determine if the car is not at an airport. I am guessing a huge percentage of cars rented through your site are at airports. There should be a better differentiation in search results as well as a quick warning upon check out. Nothing more frustrating than getting to the counter having them tell you it will cost 3x because reservation is somewhere else. I went with a different company.
avis de
Dollar
Avis sur Dollar
Agences
╳
Dollar
Agences à Nouvelle-Orléans
600 Rental Blvd
+1 866 434 2226
Avis des clients
Note globale
7,6 Bien
Basé sur 160 avis
Note générale
7,3
Propreté
8,0
Confort
7,8
Prise en charge/Retour
7,4
Rapport qualité/prix
7,5
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
9,2
Points négatifs : Vehicle was not ready upon arrival. Waited 20 minutes.
avis de
-
6,4
Points négatifs : The insurance purchased online is a scam and should not be offered.
avis de
-
3,6
Car not ready
Points positifs : Car
Points négatifs : When we arrived over an hour wait for a rental car cause a huge delay in our plans ... Although our rental was qiuted at 190 the end charge ended up being 250 not sure how when we already paid it and my wife didn't even drive ....biggest upset was when we arrived they had people waiting saying they were cleaning cars I don't understand why cars wernt ready when agreed upon time
avis de
-
10,0
Points positifs : Quick and easy
Points négatifs : Wanted to pay cash when I returned car but company doesn't accept cash.
avis de
-
4,0
Points négatifs : Car was small for being labeled a mid size suv. Was more like a small. Grease all over steering wheel and door panel. Agent at the counter not very friendly.
avis de
-
4,4
Points négatifs : I was automatically charged for every one of the optional fees that more than doubled the cost. I feel like I was deceived as when I picked up the associate said '$91' but it actually ended up being 188 when I turned the car in.
avis de
-
2,0
Points négatifs : Car wasn't available for 40 mins after reservation time. Tire blew out 30 minutes after pickup. Road side service wasn't available for 90 minutes while broken down on side of highway so we had to use AAA. Then they wouldn't cover replacement tire. Never using Dollar again.
avis de
-
6,0
Good experience for the price.
Points positifs : For the price of the rental car, the experience is what I expected. They do not go above and beyond to make you feel extra taken care of like some of the other well known car rental companies.
Points négatifs : Their policies were not made clear when setting up the rental. This left many people at the counter getting a car in a bind because they were unaware of the payment options and identification processes they would need when picking up the car. Luckily, I had everything I needed. Also, an attendant will usually walk the car and notate the minor damage on the vehicle. The woman who completed my check out when leaving seemed irritated I would ask for this and basically told me it was a waste of time. I still asked her to make notes on my ticket to ensure I was not going to be faulted for the damage that I did not do.
avis de
-
10,0
Points positifs : everything was awesome
avis de
-
4,0
I paid more than the price shown on kayak. The car had a terrible odor
Points négatifs : When I originally got to the counter I had to wait well over an hour for the car. Then when I finally received the car it had a terrible odor in it, which I had to buy several air fresheners to make it bearable.
avis de
-
9,6
Points positifs : New car, gas-efficient, easy check-out.
Points négatifs : The price could have been better. And the agent that received me at the counter was not terribly welcoming.
avis de
-
5,6
Felt like I got scammed!
Points positifs : Nice car
Points négatifs : So the guy at the counter suggested to my husband to get an upgrade. Don't worry, the guy says- I'll give you the upgrade for $1 per day. Ok, sounds good. Except we get the final bill, which is over $100 more than it was supposed to be. Yeah that $1/day upgrade was really $15/day. I felt like I got scammed and they wouldn't do anything about it.
avis de
-
9,2
Points négatifs : Vehicle was not ready upon arrival. Waited 20 minutes.
avis de
-
10,0
Points positifs : Quick and easy
Points négatifs : Wanted to pay cash when I returned car but company doesn't accept cash.
avis de
-
10,0
Points positifs : everything was awesome
avis de
-
9,6
Points positifs : New car, gas-efficient, easy check-out.
Points négatifs : The price could have been better. And the agent that received me at the counter was not terribly welcoming.
avis de
-
6,4
Points négatifs : The insurance purchased online is a scam and should not be offered.
avis de
-
3,6
Car not ready
Points positifs : Car
Points négatifs : When we arrived over an hour wait for a rental car cause a huge delay in our plans ... Although our rental was qiuted at 190 the end charge ended up being 250 not sure how when we already paid it and my wife didn't even drive ....biggest upset was when we arrived they had people waiting saying they were cleaning cars I don't understand why cars wernt ready when agreed upon time
avis de
-
4,0
Points négatifs : Car was small for being labeled a mid size suv. Was more like a small. Grease all over steering wheel and door panel. Agent at the counter not very friendly.
avis de
-
4,4
Points négatifs : I was automatically charged for every one of the optional fees that more than doubled the cost. I feel like I was deceived as when I picked up the associate said '$91' but it actually ended up being 188 when I turned the car in.
avis de
-
2,0
Points négatifs : Car wasn't available for 40 mins after reservation time. Tire blew out 30 minutes after pickup. Road side service wasn't available for 90 minutes while broken down on side of highway so we had to use AAA. Then they wouldn't cover replacement tire. Never using Dollar again.
avis de
-
6,0
Good experience for the price.
Points positifs : For the price of the rental car, the experience is what I expected. They do not go above and beyond to make you feel extra taken care of like some of the other well known car rental companies.
Points négatifs : Their policies were not made clear when setting up the rental. This left many people at the counter getting a car in a bind because they were unaware of the payment options and identification processes they would need when picking up the car. Luckily, I had everything I needed. Also, an attendant will usually walk the car and notate the minor damage on the vehicle. The woman who completed my check out when leaving seemed irritated I would ask for this and basically told me it was a waste of time. I still asked her to make notes on my ticket to ensure I was not going to be faulted for the damage that I did not do.
avis de
-
4,0
I paid more than the price shown on kayak. The car had a terrible odor
Points négatifs : When I originally got to the counter I had to wait well over an hour for the car. Then when I finally received the car it had a terrible odor in it, which I had to buy several air fresheners to make it bearable.
avis de
-
5,6
Felt like I got scammed!
Points positifs : Nice car
Points négatifs : So the guy at the counter suggested to my husband to get an upgrade. Don't worry, the guy says- I'll give you the upgrade for $1 per day. Ok, sounds good. Except we get the final bill, which is over $100 more than it was supposed to be. Yeah that $1/day upgrade was really $15/day. I felt like I got scammed and they wouldn't do anything about it.
avis de
Agences
╳
Eagle Rent A Car
Agences à Nouvelle-Orléans
2830 Canal St
New Orleans airport
Enterprise
Avis sur Enterprise
Agences
╳
Enterprise
Agences à Nouvelle-Orléans
1019 Baronne Street
+1 504 593 9068
10200 East I-10 Service Rd.
+1 504 241 3900
1939 Canal Street
+1 504 522 7900
4001 S Carrollton Ave
+1 504 483 1779
4122 Chef Menteur Hwy
+1 504 942 8766
Avis des clients
Note globale
8,2 Excellent
Basé sur 105 avis
Note générale
8,1
Propreté
8,2
Confort
8,2
Prise en charge/Retour
7,9
Rapport qualité/prix
8,3
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
8,0
good car
Points positifs : nice size, decent gas milage
Points négatifs : still smelled a little like smoke
avis de
-
2,0
Points négatifs : Customer Service rep was rude and also took a long time.
avis de
-
6,0
Promised car not available
Points positifs : Friendly staff, fast service
Points négatifs : Didn't have Nissan Altima as advertised. Jeep Compass got half the gas mileage.
avis de
-
8,4
Excellent Service
Points positifs : Representative in New Orleans was fantastic!
avis de
-
10,0
Easy to get to -can walk from French quarter
Points positifs : Super service, great value, fabulous
Points négatifs : Nothing
avis de
-
9,6
Better than expected
Points positifs : I have rented from Enterprise many times. The efficiency of this office was above the average I have experienced. The car I had actually reserved was ready and waiting for me. Both processes, picking the car up and dropping it off, were expeditious. Good job.
avis de
-
10,0
Great survice
Points positifs : Rental was quick, car was excellent, I even got a credit for overfilling the gas tank. Location was great - highly recommend
avis de
-
10,0
Quick and easy!
Points positifs : Customer service was excellent and I was in and out in 5 min.
avis de
-
8,4
Satisfied
Points positifs : Friendly staff
Points négatifs : First car smelled like smoke so I waited 10 minutes to get a fresh smelling one. I was glad they let me do that.
avis de
-
6,4
Not at the airport
Points négatifs : Our car was at a satellite location 10 miles away and a $57 cab ride!
avis de
-
10,0
Excellent service
Points positifs : The two people helping us were great. Very fast, helpful, and easy to work with. Would definitely recommend!
avis de
-
10,0
Points positifs : fast and kind service.
avis de
-
10,0
Easy to get to -can walk from French quarter
Points positifs : Super service, great value, fabulous
Points négatifs : Nothing
avis de
-
9,6
Better than expected
Points positifs : I have rented from Enterprise many times. The efficiency of this office was above the average I have experienced. The car I had actually reserved was ready and waiting for me. Both processes, picking the car up and dropping it off, were expeditious. Good job.
avis de
-
10,0
Great survice
Points positifs : Rental was quick, car was excellent, I even got a credit for overfilling the gas tank. Location was great - highly recommend
avis de
-
10,0
Quick and easy!
Points positifs : Customer service was excellent and I was in and out in 5 min.
avis de
-
10,0
Excellent service
Points positifs : The two people helping us were great. Very fast, helpful, and easy to work with. Would definitely recommend!
avis de
-
10,0
Points positifs : fast and kind service.
avis de
-
8,0
good car
Points positifs : nice size, decent gas milage
Points négatifs : still smelled a little like smoke
avis de
-
8,4
Excellent Service
Points positifs : Representative in New Orleans was fantastic!
avis de
-
8,4
Satisfied
Points positifs : Friendly staff
Points négatifs : First car smelled like smoke so I waited 10 minutes to get a fresh smelling one. I was glad they let me do that.
avis de
-
2,0
Points négatifs : Customer Service rep was rude and also took a long time.
avis de
-
6,0
Promised car not available
Points positifs : Friendly staff, fast service
Points négatifs : Didn't have Nissan Altima as advertised. Jeep Compass got half the gas mileage.
avis de
-
6,4
Not at the airport
Points négatifs : Our car was at a satellite location 10 miles away and a $57 cab ride!
avis de
Hertz
Avis sur Hertz
Agences
╳
Hertz
Agences à Nouvelle-Orléans
13040 I 10 Service Road
+1 504 246 2729
600 Rental Blvd
+1 504 468 3675
901 Convention Ctr Blvd
+1 504 568 1645
Avis des clients
Note globale
6,6 Bien
Basé sur 133 avis
Note générale
6,5
Propreté
7,0
Confort
7,0
Prise en charge/Retour
6,2
Rapport qualité/prix
6,6
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
4,8
Customer Service is non-existant
Points négatifs : I mistakenly made the reservation for pick-up at a downtown New Orleans location rather than the airport. When I realized I made that mistake, I called Hertz's 800 number and asked to change it. I was told I had to call the local Hertz location, but was told they couldn't provide me with the phone number of that location. Found the number on my own, called the local location, and was told that they could not change my reservation and I had to call the 800 number. Very frustrating. Finally muddled through their terrible automated phone system on the 800 number and found someone who was able to make the change. Car itself was not that clean, even though we were told we had to wait for the car to be cleaned. So much for Hertz Customer Service. My son had issues with Hertz earlier this year. We will not be using Hertz again.
avis de
-
10,0
Points positifs : The ladies who I picked the car up from and dropped my car off too we’re both very pleasant and helpful. I really appreciate great customer service like that.
avis de
-
8,0
Easy to deal with
Points positifs : Hertz was easy to deal with, simple pick up and drop off
Points négatifs : didn't get the model car that we thought we were getting
avis de
-
10,0
Points positifs : The ease of everything and how friendly the staff was. A great experience. Would gladly recommend to others and will rent from here again.
avis de
-
10,0
Points positifs : Courtesy of the Staff, in particular the ones delivering and receiving the vehicle. Economy of the fuel consumption. Ease of service.
avis de
-
2,0
Points négatifs : Hertz does not allow car rentals to be paid via Debit card, unless there is a return flight. This was not explained until I went to pick up my rental, and the clerk was extremely rude and unhelpful. Thankfully my traveling partners own a car.
avis de
-
10,0
Great Service
Points positifs : The service was really quick. The type of car I ordered was correct. The person that serviced me provided great customer service. Upon returning the car the service was in better. I was again greeted by thanking me for me business.
avis de
-
8,8
Points positifs : Check-in was easy and pleasant. Car drive well, good gas mileage, clean and comfortable. Overall, good first rental car experience.
Points négatifs : Front bumper of car kept popping off. No check-out info was provided upon return (i.e.: security deposit, additional charges, etc).
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9,2
I'd use them again.
Points positifs : Entire process quick, efficient. Booked economy car, got Toyota Hybrid which makes 1mln mi/gal, or thereabout. Good value for the money.
Points négatifs : Hertz charges an extra "deposit" at desk, on top of the prepaid amount online. Refunded upon returning the vehicle.
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5,2
Wrong car size
Points positifs : I booked and midsize cat and was given a compact. There was not rate change given for the smaller car.
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6,4
Not great understanding of time
Points positifs : The car was clean and nice
Points négatifs : My pick up time was set for 6pm. The car rental center we were to pick up our rental car closed at 6pm. So we had to switch our pick up to the airport center. This cost me an extra $185. I was not happy to start my vacation like that. Then I had to switch the drop off point as well which cost me another $20. So all in all because of there negligent booking the rental car cost me $205 extra on top of what I already paid.
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2,0
Points négatifs : I had to extend my rental for 1 day and was charged $641.00. TOTALLY RIPPED OFF, I WILL NEVER RENT FROM HERTZ AGAIN NOR ANY OF ITS OTHER RENTAL COMPANIES THAT IT OWNS. I AM GOING TO FILE A REPORT WITH THE ATTORNEY GENERALS OFFICE and Better Business!!!!!!!!!!!!!!!!! I rent vehicles once a week for business and thought I would try Hertz out for a change. Big mistake on my part. No one at Hertz wants to help me with this other that they are sorry. If you know someone that can help me with it please call me at 402-738-0880.
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10,0
Points positifs : The ladies who I picked the car up from and dropped my car off too we’re both very pleasant and helpful. I really appreciate great customer service like that.
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10,0
Points positifs : The ease of everything and how friendly the staff was. A great experience. Would gladly recommend to others and will rent from here again.
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10,0
Points positifs : Courtesy of the Staff, in particular the ones delivering and receiving the vehicle. Economy of the fuel consumption. Ease of service.
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10,0
Great Service
Points positifs : The service was really quick. The type of car I ordered was correct. The person that serviced me provided great customer service. Upon returning the car the service was in better. I was again greeted by thanking me for me business.
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8,8
Points positifs : Check-in was easy and pleasant. Car drive well, good gas mileage, clean and comfortable. Overall, good first rental car experience.
Points négatifs : Front bumper of car kept popping off. No check-out info was provided upon return (i.e.: security deposit, additional charges, etc).
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9,2
I'd use them again.
Points positifs : Entire process quick, efficient. Booked economy car, got Toyota Hybrid which makes 1mln mi/gal, or thereabout. Good value for the money.
Points négatifs : Hertz charges an extra "deposit" at desk, on top of the prepaid amount online. Refunded upon returning the vehicle.
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4,8
Customer Service is non-existant
Points négatifs : I mistakenly made the reservation for pick-up at a downtown New Orleans location rather than the airport. When I realized I made that mistake, I called Hertz's 800 number and asked to change it. I was told I had to call the local Hertz location, but was told they couldn't provide me with the phone number of that location. Found the number on my own, called the local location, and was told that they could not change my reservation and I had to call the 800 number. Very frustrating. Finally muddled through their terrible automated phone system on the 800 number and found someone who was able to make the change. Car itself was not that clean, even though we were told we had to wait for the car to be cleaned. So much for Hertz Customer Service. My son had issues with Hertz earlier this year. We will not be using Hertz again.
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2,0
Points négatifs : Hertz does not allow car rentals to be paid via Debit card, unless there is a return flight. This was not explained until I went to pick up my rental, and the clerk was extremely rude and unhelpful. Thankfully my traveling partners own a car.
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5,2
Wrong car size
Points positifs : I booked and midsize cat and was given a compact. There was not rate change given for the smaller car.
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6,4
Not great understanding of time
Points positifs : The car was clean and nice
Points négatifs : My pick up time was set for 6pm. The car rental center we were to pick up our rental car closed at 6pm. So we had to switch our pick up to the airport center. This cost me an extra $185. I was not happy to start my vacation like that. Then I had to switch the drop off point as well which cost me another $20. So all in all because of there negligent booking the rental car cost me $205 extra on top of what I already paid.
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2,0
Points négatifs : I had to extend my rental for 1 day and was charged $641.00. TOTALLY RIPPED OFF, I WILL NEVER RENT FROM HERTZ AGAIN NOR ANY OF ITS OTHER RENTAL COMPANIES THAT IT OWNS. I AM GOING TO FILE A REPORT WITH THE ATTORNEY GENERALS OFFICE and Better Business!!!!!!!!!!!!!!!!! I rent vehicles once a week for business and thought I would try Hertz out for a change. Big mistake on my part. No one at Hertz wants to help me with this other that they are sorry. If you know someone that can help me with it please call me at 402-738-0880.
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Agences
╳
Sunnycars
Agences à Nouvelle-Orléans
600 Rental Blvd
Thrifty
Avis sur Thrifty
Agences
╳
Thrifty
Agences à Nouvelle-Orléans
600 Rental Blvd
+1 877 283 0898
Avis des clients
Note globale
7,4 Bien
Basé sur 63 avis
Note générale
7,4
Propreté
7,9
Confort
7,6
Prise en charge/Retour
7,1
Rapport qualité/prix
7,1
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
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6,8
Pet peeves...
Points positifs : Car was ready and full with gas and nicer than I thought it would be. Best value for sure - about 1/2 of what I would have paid at Enterprise, etc.
Points négatifs : Only one clerk at the desk when we arrived - handing Dollar and Thrifty. After about 20 minutes another clerk came out (by now there were about 6 in line) and told us she was entitled to her break. The pick up and drop off is more time consuming than usual. You have to go to a counter, then outside to a booth, and then again to the booth at the exit. Same thing for drop off... we had to drop the car off and then take the paperwork to another counter.
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4,0
Points négatifs : Rented an SUV when we arrived no SUV's were available and had to take a Nissan Maxima. No discount was offered. If I had wanted a car I could have rented one cheaper.
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6,0
Points négatifs : Kayak estimated the cost to be $98.77, actual cost for rental was $110.29. I would have shopped at a different company if I would have know the actual price.
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6,0
Points positifs : When I had warning lights for low tire, car was exchanged without effort in Gulfport, MS. Than you for that!
Points négatifs : Got shoveled between Thrifty, Dollar, and Hertz counters. What the hell?
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8,4
Points positifs : the fact that the employee checking us when leaving the rental structure noticed that there was something wrong with the vehicle and asked us to park it while they obtained a new one. Thank you for paying attention to details.
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7,6
Points négatifs : Decent car but certain features weren't working at the time (bluetooth/phone) but overall, okay for value of the car rental.
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8,4
Good car for the money
Points positifs : Quick pick up and drop off. Price was very god. The car was spotless.
Points négatifs : It was a medium size car but it wasn't that big. Trunk size was excellent but interior not very big.
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9,2
Simple
Points positifs : Easy pick up/drop off. Seamless paperwork. will use again.
Points négatifs : Nothing
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2,0
wow really
Points positifs : Drop Off was Good
Points négatifs : forced in car I really was uncomfortable with, employee would not help me in anyway just said she could not. Had to call my Son in Tucson,AZ (while he was at work) to walk me thru getting the back hatch open for luggage and how the car works (HYBRED) ? And then the car broke in Slidell and they made me ride with tow truck driver all the way back to MSY to get exchange car, promised an up grade with this, but then tried to not let me have it, But I said I wanted what I was told while standing getting bit and waiting for tow truck and so he let me have full size
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5,6
Meh Plus
Points positifs : Car was fine. Staff were very friendly (they don't set the crazy rates).
Points négatifs : The line and service was slow - took 30 minutes with only 6 people in front of us. Had to pay additional daily rate for additional driver who is a spouse (never been charged by any rental company before for that). Paid for insurance which was more than the rental. I'd never rent from Thrifty again no matter what the deal was. It went from a simple $107 charge to almost $400 with all the fees. Not a happy customer. Also it feels like a hundred miles from the terminal in that ghastly heat to get to the car rental, especially with luggage.
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3,2
Points négatifs : I was very disappointed with there service and the car. I had the car less than 10 hours and the check engine light came on along with a flat tire. While I know they are 2 separate issues if both happened it says to my the car was not properly inspected before being sent out. I rented in New Orleans and the car had Minnesota tags. The staff was rude when I questioned why I had to pay $55 for a tire that had no visible damage. All I was told in a rude tone was "Guess you should have gotten our insurance." It was my first rental and last rental with Thrifty!
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6,8
Points positifs : Car worked for the short period we needed it; car was cleaned quickly when we arrived and Dollar was able to provide the vehicle we needed.
Points négatifs : Sparse options of vehicles on the lot; shuttle ride to/from the airport; not having a direct line to the local service desk and getting the runaround by the 800 person when we needed a quick call to the shuttle driver to retrieve a backpack left behind.
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6,8
Pet peeves...
Points positifs : Car was ready and full with gas and nicer than I thought it would be. Best value for sure - about 1/2 of what I would have paid at Enterprise, etc.
Points négatifs : Only one clerk at the desk when we arrived - handing Dollar and Thrifty. After about 20 minutes another clerk came out (by now there were about 6 in line) and told us she was entitled to her break. The pick up and drop off is more time consuming than usual. You have to go to a counter, then outside to a booth, and then again to the booth at the exit. Same thing for drop off... we had to drop the car off and then take the paperwork to another counter.
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8,4
Points positifs : the fact that the employee checking us when leaving the rental structure noticed that there was something wrong with the vehicle and asked us to park it while they obtained a new one. Thank you for paying attention to details.
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7,6
Points négatifs : Decent car but certain features weren't working at the time (bluetooth/phone) but overall, okay for value of the car rental.
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8,4
Good car for the money
Points positifs : Quick pick up and drop off. Price was very god. The car was spotless.
Points négatifs : It was a medium size car but it wasn't that big. Trunk size was excellent but interior not very big.
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6,8
Points positifs : Car worked for the short period we needed it; car was cleaned quickly when we arrived and Dollar was able to provide the vehicle we needed.
Points négatifs : Sparse options of vehicles on the lot; shuttle ride to/from the airport; not having a direct line to the local service desk and getting the runaround by the 800 person when we needed a quick call to the shuttle driver to retrieve a backpack left behind.
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4,0
Points négatifs : Rented an SUV when we arrived no SUV's were available and had to take a Nissan Maxima. No discount was offered. If I had wanted a car I could have rented one cheaper.
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6,0
Points négatifs : Kayak estimated the cost to be $98.77, actual cost for rental was $110.29. I would have shopped at a different company if I would have know the actual price.
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6,0
Points positifs : When I had warning lights for low tire, car was exchanged without effort in Gulfport, MS. Than you for that!
Points négatifs : Got shoveled between Thrifty, Dollar, and Hertz counters. What the hell?
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2,0
wow really
Points positifs : Drop Off was Good
Points négatifs : forced in car I really was uncomfortable with, employee would not help me in anyway just said she could not. Had to call my Son in Tucson,AZ (while he was at work) to walk me thru getting the back hatch open for luggage and how the car works (HYBRED) ? And then the car broke in Slidell and they made me ride with tow truck driver all the way back to MSY to get exchange car, promised an up grade with this, but then tried to not let me have it, But I said I wanted what I was told while standing getting bit and waiting for tow truck and so he let me have full size
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5,6
Meh Plus
Points positifs : Car was fine. Staff were very friendly (they don't set the crazy rates).
Points négatifs : The line and service was slow - took 30 minutes with only 6 people in front of us. Had to pay additional daily rate for additional driver who is a spouse (never been charged by any rental company before for that). Paid for insurance which was more than the rental. I'd never rent from Thrifty again no matter what the deal was. It went from a simple $107 charge to almost $400 with all the fees. Not a happy customer. Also it feels like a hundred miles from the terminal in that ghastly heat to get to the car rental, especially with luggage.
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3,2
Points négatifs : I was very disappointed with there service and the car. I had the car less than 10 hours and the check engine light came on along with a flat tire. While I know they are 2 separate issues if both happened it says to my the car was not properly inspected before being sent out. I rented in New Orleans and the car had Minnesota tags. The staff was rude when I questioned why I had to pay $55 for a tire that had no visible damage. All I was told in a rude tone was "Guess you should have gotten our insurance." It was my first rental and last rental with Thrifty!
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