Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
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5,6
Points positifs : I needed to change the pickup time and location, and it took forever to talk to a real human who could help me. Also, I haven't rented cars often and I was really surprised (and dissappointed) about all the hidden fees. Ended up being TWO TIMES AS EXPENSIVE as the original quote.
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10,0
Points positifs : The agent in New Orleans was patient and helpful and kind. She made sure we got what worked for us.
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10,0
Ready and clean
Points positifs : Both pickup and drop off took less than 5 minutes. No hassle. No funny business. No problem.
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10,0
Points positifs : Check out was fast and Stephen, the representative that helped me with the rental, was super friendly and helpful.
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9,6
train delay in New Orleans
Points négatifs : location Across from train that caused a 45 minute delay getting to drop off
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7,2
Points positifs : The staff were friendly and helpful.
Points négatifs : I reserved a car (Dodge Avenger or similar) but when I went to pick up I as told they only had pickup trucks which is not similar to a car. I had to pay extra to get a small SUV.
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2,0
Points négatifs : Will never book with budget again, almost ruined my move.
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2,0
Car has a strong smell to weed,and charge a day for 90 min. delay
Points positifs : I like the kayak app.
Points négatifs : They charge me a extra day for a 90 minutes return delay, the car has a strong smell to weed, because they did not clean the car well, but for sure the asked for the $250 cleaning fee.
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2,0
False advertising at time of reservation.
Points négatifs : I made a reservation for a car from Budget more than two weeks in advance. I did this because I have used budget almost exclusively in the past and I knew using a debit card would be no.problem as I had plenty of money In the bank for a 'hold' to be made on some funds until.the car was turned in. Nothing on the site where I made.my reservation told.me.there was any change of policy regarding debit cards. Unfortunately when my Uber dropped.my off at the pickup location they told me.they had to run my card for a credit check as I was using a debit card. I had no problem with this as the last time i.cbecked my score was well over 700. Strangely however I was declined. I went 1/2 mile.down.the street and rented from Enterprise with no issues whatsoever. I wonder if I was sent away simply because.the Canal Street location in NOLA had no cars available? They were very clear about the fact that they had no cars and there would be a wait. I feel that perhaps I was sent away not because of a credit denial but simply to help clear the waiting area. Going forward I'm sure you can understand.why.i.will be using Enterprise....or pretty much anyone else...other than Budget. I work in the vacation industry for a major cruise liine and am often asked about what to do and who to do it with when in port. I certainly won't be able to.recommend Budget for car rental after my last experience. Previously Budget was where i sent everybody who asked.because of my past great experiences.
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5,6
Points positifs : the car was clean and comfortable
Points négatifs : our fight was cancelled, we wanted to extend the rental, to drive home, from New Orleans to Toledo, Ohio. Budget wanted $453.00. I'm a Alamo insider, we turn car in and went over to Alamo desk, we paid $124.00, for the same route.
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4,4
Another example of why you should never book through Kayak
Points positifs : Nothing, I liked nothing about the reservation / experience with Kayak.
Points négatifs : I searched for - and booked - the car for pickup at the New Orleans airport, drop off at the downtown location. When I arrived at the airport, the Budget desk said "oops, looks like it's supposed to be picked up downtown" which caused me to have to book an entirely new reservation on the spot, costing me more than DOUBLE the original booking. Thanks for screwing me Kayak!
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2,0
office closed.
Points négatifs : the office closed at 3pm on saturday. my flight was delayed and i arrived at the office at 3:05. very disappointed.
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10,0
Points positifs : The agent in New Orleans was patient and helpful and kind. She made sure we got what worked for us.
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10,0
Ready and clean
Points positifs : Both pickup and drop off took less than 5 minutes. No hassle. No funny business. No problem.
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10,0
Points positifs : Check out was fast and Stephen, the representative that helped me with the rental, was super friendly and helpful.
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9,6
train delay in New Orleans
Points négatifs : location Across from train that caused a 45 minute delay getting to drop off
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5,6
Points positifs : I needed to change the pickup time and location, and it took forever to talk to a real human who could help me. Also, I haven't rented cars often and I was really surprised (and dissappointed) about all the hidden fees. Ended up being TWO TIMES AS EXPENSIVE as the original quote.
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2,0
Points négatifs : Will never book with budget again, almost ruined my move.
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2,0
Car has a strong smell to weed,and charge a day for 90 min. delay
Points positifs : I like the kayak app.
Points négatifs : They charge me a extra day for a 90 minutes return delay, the car has a strong smell to weed, because they did not clean the car well, but for sure the asked for the $250 cleaning fee.
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2,0
False advertising at time of reservation.
Points négatifs : I made a reservation for a car from Budget more than two weeks in advance. I did this because I have used budget almost exclusively in the past and I knew using a debit card would be no.problem as I had plenty of money In the bank for a 'hold' to be made on some funds until.the car was turned in. Nothing on the site where I made.my reservation told.me.there was any change of policy regarding debit cards. Unfortunately when my Uber dropped.my off at the pickup location they told me.they had to run my card for a credit check as I was using a debit card. I had no problem with this as the last time i.cbecked my score was well over 700. Strangely however I was declined. I went 1/2 mile.down.the street and rented from Enterprise with no issues whatsoever. I wonder if I was sent away simply because.the Canal Street location in NOLA had no cars available? They were very clear about the fact that they had no cars and there would be a wait. I feel that perhaps I was sent away not because of a credit denial but simply to help clear the waiting area. Going forward I'm sure you can understand.why.i.will be using Enterprise....or pretty much anyone else...other than Budget. I work in the vacation industry for a major cruise liine and am often asked about what to do and who to do it with when in port. I certainly won't be able to.recommend Budget for car rental after my last experience. Previously Budget was where i sent everybody who asked.because of my past great experiences.
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5,6
Points positifs : the car was clean and comfortable
Points négatifs : our fight was cancelled, we wanted to extend the rental, to drive home, from New Orleans to Toledo, Ohio. Budget wanted $453.00. I'm a Alamo insider, we turn car in and went over to Alamo desk, we paid $124.00, for the same route.
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4,4
Another example of why you should never book through Kayak
Points positifs : Nothing, I liked nothing about the reservation / experience with Kayak.
Points négatifs : I searched for - and booked - the car for pickup at the New Orleans airport, drop off at the downtown location. When I arrived at the airport, the Budget desk said "oops, looks like it's supposed to be picked up downtown" which caused me to have to book an entirely new reservation on the spot, costing me more than DOUBLE the original booking. Thanks for screwing me Kayak!
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2,0
office closed.
Points négatifs : the office closed at 3pm on saturday. my flight was delayed and i arrived at the office at 3:05. very disappointed.
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