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Check in was a breeze, valet and bellboy were SUPER helpful. We even got some great recommendations for that night and for future visits from staff. The lobby was stunning! After check out, we left our baggage with concierge at the front of the lobby to continue our morning exploring without being weighed down. Overall, great visit! Comfortable beds, clean, nice accomodations. We didn't like being surprised by the $50 valet charge at check out!
Everything else was excellent No ventilstion in room 6630 and had to go down to the 5th flr for ice, because 6th flr was broken
Room was clean Desk personnel rude and not helpful, even lying to guests to avoid helping. Manager avoids guest interaction. Hotel services poor including internet unusable, misquoting tour packages forcing added charges, and no responses to questions and lies from front desk personnel to avoid resolving issues.
Location My room was not clean properly...a pair of dirty women underwear were hanging on my bathroom door. The bed had stains on the sheets and the room smelled. I will not stay at this hotel again!!!
Gorgeous, clean, affordable Nothing
I like the staff and the location and restaurant. The rooms are a good size with no real frills. I have stayed here 3 times and I think it is a good value for the price you pay. The concierge was not very helpful and in fact he was unhelpful as he gave me bad information about dress code for a restaurant and he really doesn't seem to enjoy his job like he should. It is a busy hotel so it can take a while to get a response from the front desk.
Great place for the price.
The room smelled moldy - which is unsafe to breathe in. Overcharged what i agreed to with kayak.
Location, Cleanliness and size of the room! Fitness Room, Pool, Miltary Discount No breakfast included
Our hotel was so cold. Extremely. Called the desk to fix our heat. But it didn't work.
Loved the location for access to some basic stores (CVS, Walgreens), street car, Bourbon street. The AC didn't work in my room. Temperature started it was 75,thermostat was set to 65...but it was warm and muggy .called front desk to get it fixed, but no one came. Other that that, the stay was great.
The crown plaza is a nice hotel. Older but nice You cannot go outside without someone on the sidewalk wanting money, cigs, food.....something. I had one person start cursing me because I wouldn't give him anything.
Perfect location to explore new orleans The elevators were terrible. Waited up to 10 minutes for the cars to show up each time!
It does maintain the Marriott standards The hallways are noisy at night
Great location. Small, dated room. Constant noise from Neighbors and some mechanical work or failing equipment.
Room was nice and comfortable, looked to be recently remodeled. Nothing is included. I had to pay extra to park, extra for the wifi and extra for the breakfast. If I had known this I definitely would have not stayed here. Staff seemed very busy and did not have time to answer any questions that you might have.
Great location. Close to everything in the French Quarter. Friendly and helpful staff
The staff were very friendly and helpful. Made us feel special. The rooms were nice and the new beds were the most comfortable I have experience in any hotel. The only complaint is they need to put more outlets in the room. I would stay at the Hotel Marriott again.
Best staff ever!!! Very good location. One of the safest hotels in NOLA. ***** stars!
The rooms were clean, rooms comfortable, location great, and the staff were accommodating. There was no fridge in the room, and free wifi was only on the lobby.
I thought the staff was very helpful and attentive at all times. The location was great. We enjoyed our stay! Thanks!
large rooms, view of river, lighted pool, nice lobby, locations not crazy about wifi in room.. took fee off the bill but was confusing.
Lobby was excellent. Open and spacious with good food and service. Great for watching games and spending time with a large group. Small room
Super chambre. Bon emplacement, et le personnel était incroyable.
Plus que ce à quoi nous nous attendions. Le personnel est super, très bien situé, très bonne nourriture, très bon hôtel! Nous y retournerons chaque fois que nous visitons.
Très bien situé dans le quartier français de New orleans. Piscine intérieure à l,eau très chaude . Salle de sport en bon état. Le petit déjeuner en fait n'est pas vraiment inclus. Il faut aller au restaurant d'à côté où on est obligé de prendre le buffet, pas terrible et cela coûte près de 20$ us tous les matins(en sus du 20$ us inclus)
the beds were very comfortable no
nice location. rooms were clean and no musty odor(its new Orleans) ended up booking through a 3rd party to get room, not a normal process. they did well however.
I have always stayed here but this time the services was so bad !! They couldn't find my reservation and the stuff was rude
our room have city view instead of magnificient river view that is a very big inconvenient as we were faced close buildings in front of us. the staff was not at all flexible to change our room even with my Gold card preffered Guest.
Hotel was overbooked! Never experienced anything like this before! Will never book online again! Horrible experience. Could not stay at this hotel!
The Westin is located on the riverfront, about a four or five block walk from the heart of the French Quarter. We loved the extra walk back and forth to meet friends given all the food indulges in NOLA. Staff was fabulous.
I really like the proximity to shopping, restaurants, and the aquarium. The restaurant was closed
Worse staff at any hotel I have ever stayed. I have stayed at hotels around the world & staff at this hotel in New Orleans is by far worse in the world. Desperate need for professional staff training!
When we travel to New Orleans, we stay at the Westin. It is a great location. We can walk to whatever we want to do or take the trolley. That we couldn't stay longer this time.
La chambre, le lit Ils m'avaient confirmé, suite à ma demande, une chambre fumeur. Arrivée à l'hôtel, ils l'avaient louée ! a peine une excuse, personnel très peu aimable. De plus, beaucoup trop de monde dans cet hotel, c'est la panique !
La chambre était très agréable, avec un lit confortable. Pratique pour se rendre dans le quartier français La vue n'était pas terrible. Toutes les prestations supplémentaires étaient chères tels que la connexion wi-fi, l' accès au club de remise en forme, le parking, etc.
Impeccable Le stationnement pour la nuit le prix de location est ridicule pour 40 $ la nuit
Excellent Club de Jazz à l ' intérieur de l ' Hôtel Le concierge level pourrait être amélioré
Bel hôtel climatisé et très bien situé (Bourbon street). Lors de ma réservation, il était indiqué que tout l'hôtel était doté d'Internet mis à disposition gratuitement. Or, le service était payant ($9.95 par jour je crois). Dans les chambres, il n'y avait pas de cafetière ou de bouilloire pour faire chauffer de l'eau, comme dans tous les autres hôtels dans lesquels j'ai séjourné lors de mon voyage, ce qui est d'autant plus important que le petit déjeuner n'est pas inclus.
La piscine, la qualité des petits déjeuners, le cadre très feutré la disposition des chambres pour 4 personnes
sa situation, sa salle de gym et piscine sur le toit, bon petit dej buffet à ce tarif, un acces libre à internet avec un poste à disposition devrait être proposé!
Excellente prestation sur tous les plans à l'exception d'un seul point, la qualité de la literie dans notre chambre. Qualité de la literie médiocre et indigne de la classe de cet hotel..
La grande taille de la chambre. Le luxe de la salle de bains. Les attentions quotidiennes du personnel (chocolats posés sur le lit le soir). La vue de la salle proche de la piscine. Une vue très laide de la fenêtre. Un accès à internet capricieux.
Son emplacement privilégié dans la plus belle rue du quartier français.Excellent confort et personnel attentioné. Petit déjeuners excellents.
Excellent service en chambre. Le bar Carousel c'était sympa. Il est situé dans un très bon emplacement. N/A
J'ai apprécié la situation à deux pas du quartier français. I have enjoyed situation of this hotel near french quarter. La chambre pas faite tous les jours. The room have not been made every day. Le petit déjeuner n'en est pas un. The breakfast is not one.
L'aménagement de notre chambre 1236 était une super chambre pour nous ! Les équipements étaient excellents et le personnel est très agréable. Nous avons apprécié la nourriture dans le restaurant, et le mercredi jazz. Nous y retournerons à coup sûr la prochaine fois que nous irons en ville.
Les chambres sont très bien et ont été conçues pour accueillir plusieurs membres de la famille
La position centre ville Oui,they charge me for my dog $100.00 Us,when the room was $139.00and they did not explain me Why????
La proximité du French Quarter et Bourbon st. Tout était parfait
Nous étions au milieu de tout. Tout ce que nous avions à faire était à courte distance à pied en sortant de l'hôtel. Les chambres étaient géniales. Beaucoup plus que ce à quoi je m'attendais. Le personnel était super. Nous allons certainement les placer en haut de notre liste quand nous reviendrons. Rien
Le confort, le personnel, le petit dejeuner
* Staff was very helpful, sorted out a room mixup quickly and appropriately, and compensated us for our time waiting * Fantastic pool and view from the roof, the rooftop bar was great * Really a perfect location - about two blocks from Bourbon made it close enough to the street to feel like you're in the bustle, but far enough away to recover after a long night in peace * We were able to get a great value for the room. * Hospitality staff restocked our room's ice and bottled water every night * Super small room, was not able to fit a single cot in the room without moving the dresser * Bed barely fit two people. * Slightly misleading depending on the website you book on, "Double" or "Queen" in our case meant a single bed, and assumedly the same room * Tiny bathroom. Towels were forced under the sink. * Bar closed earlier than I would have expected
Elegance Central for visiting French Quarter Customer-Friendly Historic Small room for Big Price
Royal, old-fashioned feel consistent with New Orleans old city. Room was a bit smaller than expected, but sufficient for a couple.
Hotel offers a great lobby, bar area, and dining. If your trip includes the French quarter this location is outstanding. You are surrounded by great dining of all types. I would stay here again
Staff was great! Location is excellent. Our room was really small but it still worked. The cinnamon smelling toiletries should be changed to something more refreshing.
In the middle of the French Quarter, but still accessible to the Convention Center. Great staff. Beautiful historic hotel.
The beds were the best I had a hard time trying to get my girls to leave The sandwich we got from room service
Friendly staff. Clean. Quiet. Conveniently located in the French Quarter.
Le personnel était fantastique ! J'ai été accueilli avec le sourire partout. En outre, la situation était parfaite et le prix était juste! Je crois que j'ai trouvé mon nouveau chez moi à chaque fois que je visite la Nouvelle-Orléans. Il n'y a rien du tout
La décoration, le lieu de l'hotel (à deux pas du quartier français), et le quartier même (centre financier) la taille de la chambre (nous étions très serrés), la hauteur du plafond et la vue sur la rue (la fenêtre étant très basse). Il semble que les chambres des 4 premiers étages de l'hotel soient étroites. De même, les lits ne sont pas très confortables et le décor bon marché. Le pire, c'est qu'à 1 heure du matin a retentie l'alarme incendie dont la pile était usée. Il a fallu 3/4 d'heure pour régler ce problème avec un agent de l'hotel venu remplacer la pile, et nous n'avons jamais reçu d'excuse de qui que ce soit à ce sujet. C'est honteux.
I liked the room and where the hotel was located I paid too much and was constantly dealing with hassles like slow elevators, stupid rules, staff that lied about a room being available. We paid $310 for a room and $42 to park and couldn't get free Wifi, really? The Valets were rude and they basically forced me to use baggage handlers.
The location is very convenient -- on Canal right between the French Quarter and the CBD. The rooms and facilities are very comfortable and well appointed. There was nothing lacking. What really separates this hotel, though, is the staff. From the front desk people, to the people on the door, to housekeeping, to the valets, everyone was amazingly friendly and helpful. A very positive attitude permeates this hotel. I certainly would stay again. The only negative aspects were that the hotel's front (on Canal) is undergoing a major renovation which makes it hard to find the hotel from Canal and, sort of related to this, the actual front desk/check in area is not on Canal at all. It's on Common. I understand the hotel wanting a Canal address, but it does make it confusing to find the check-in area.
Not as expected for a JW
The bell hops were nice and that's about all I can say nice about the place. When we got there they couldn't find our reservation. They put us in a tiny room. (We paid extra for a corner executive king.) After 4 hours the room was still at 80 degrees. We were moved to a corner executive king (what we should had have from the beginning.) We called down to the front desk for a bottle opener waited 2 hours they never brought it up. The pool was dirty and disgusting. They claim its a 4 star hotel but we will never stay here again. We should have gone to the double tree.
Nice and clean. Close to the main attraction. Noise when trying to sleep. Air vents would slam down making a loud noise and jolted me awake all night. Out of items more than once when ordering room service. Cold pool with no hot tub.
Location was great and felt very safe. Room were the right size and they were lovely and moved us up to a top floor because it was my daughter's first trip to NOLA Pipes broke the last night and our room had wet carpet; they moved us once I reported it
Wonderful service, comfortable and clean. Great location for us. Would love to stay there again. No cold water from faucet
Staff is friendly and attentive. ELEVATORS are a disaster. I've stayed here twice in the last 6 months and the elevators don't work. Check out time is a DISASTER....20-30 minute waits for elevator. No turn down service the first night.
Staff and size of room Not enough light in dressing/closet area or magnifying mirror in bathroom. Bed too soft and too big.
The room was very big. Large bathroom, seating area, and desk area. For a 4.5 star hotel, I was shocked that there were no towels in the room when we went to shower. The ice bucket was not emptied or the coffee maker. There are a lot of options in New Orleans, and I don't think this was the best bang for the buck.
Got charged for things that previous tenants had removed from mini bar
The hotel staff was amazing! They upgraded our room to a suite and went above and beyond to exceed our expectations. I was very impressed! The room was beautiful, I can't wait to stay here again! No, we loved everything about this hotel!
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They exceeded my expectations! This is definitely one of the bed hotels I have ever stayed at! Everything was perfect!!!
Best stay at a hotel that I have ever had!! There was not one negative thing!
The room and common areas were fantastic. I mean fantastic. What a way to celebrate birthdays and off to college. Even more spectacular was the staff -- especially the front desk personnel. Without a doubt -- TOP NOTCH. Making the personal connection Not a thing. And I mean not a thing. While the room may have needed a little TLC (guests can be very hard on a room), my goodness. This stay will be a permanent family memory. THANK YOU! We will enthusiastically recommend this property.
The property is spectacular, but what sets it apart are the wonderful staff members there. Everyone from the doorman to the maid made me feel like I was am honored guest. Highly recommend this property!!! Not a thing!
Great location and staff. The valet parking crew was very professional and courteous. Olga at the bar was a pleasure to talk too. I liked the modern decor as well. I would recommend this hotel most of the time. Walls are thin--I could hear people talking on both sides of my room. I imagine it has something to do with being an old building. Fortunately it didn't last long, however, if you are there for any kind of festival where there will be a lot of late night partying (it's near Bourbon street so this may happen quite a bit), I'd recommend being one of them instead and not assuming a good night sleep.