Hôtels à Nouvelle-Orléans

Points positifs: My wife and I have stayed with the nice folks at the Soniat House for Mardi Gras for a few years now. The staff is great and the biscuits & coffee in the morning is to die for. Great visit.

Points positifs: Rooms were really spacious and clean. Great location on the outskirts of the French quarter.. staff were friendly.

Points négatifs: Toilet didn't work, but husbands a plumber so wasn't an issue for us. We did report it on checkout.

Points positifs: I loved the location and the staff !! They were very polite and helpful.

Points négatifs: I am not very wealthy and decided to spend my money on kayak.com and New Orleans rather than fly to another city. There was a rather high fee on the site and then the hotel charged 130$ (incredibly high amount ) to park at there facilty ... other lots were just as expensive and not guaranteed safe. It was just disappointing bc I saved up and felt like those costs were hidden and should have been included in the cost of the hotel.

Points positifs: We were there for Mardi Gras 2017, the hotel is within walking distance to many of the attractions. But far enough away that you can have some quiet time. Staff was very friendly and helpful. Lobby was always clean and smelled great as soon as you walked in. Room was spacious and clean with all the amenities. Also was nice that the tv in the room can connect with Netflix and Hulu.

Points négatifs: Nothing

Points positifs: Great rooms that are well designed for accommodating multiple family members

Points négatifs: We found a roach in our room the first day. When we told the woman at the front desk, she was nice and apologetic, but said it happens when there's rain. I understand, having dealt with roach in my apartment, but asked her to have the room sprayed, and wondered why that wasn't the default answer. The water stank. It smelled like putrid pond water, like it came from the river or Lake Ponchartrain. It was hard water too, so rinsing in the sink or shower is a long chore that never seems possible to finish. I believe this is what made the tub slimy and slippery. It didn't appear dirty, but it was impossible to stand in the shower without a wash cloth underfoot. The hotel is located on the 2nd-6th floors in the Ritz Carlton. The Ritz locks their doors in the evening, but the key readers don't allow Courtyard guests in, so you need to go around the block to get inside. Either way, it's a maze of elevators, since you always need to take at least 2 elevators to get to your room. The Ritz spa smells like an over-chlorinated YMCA pool, and permeates the entire lower floor. Coupled with the arctic air conditioning, coming in from the outside is a violent jolt with a mild burning sensation in the nose. And it's $25/person/day for the privilege of immersing yourself in the water.

Points positifs: Hotel was very nice and clean. Staff was friendly and helpful. Everything in French Quarter was a short walk including Jackson Square. Would stay here again.

Points positifs: Nice suite style room, good staff, location

Points négatifs: They were performing some work to the facade of the hotel. At 9:00 am they were literally right outside our room pounding with hammers. I looked out the window and a worker on scaffolding was right outside of our window. Had my girlfriend been in a state of disrobe, he would have been able to tell were all of her freckles are. 9:00am....on a Saturday....in New Orleans....in the Quarter. I had been out late drinking the night before, so you can imagine a 9:00 wake up call with a hammer was most unexpected....and un-welcome. No mention of the construction was made during our check in.

Points positifs: My friends and I ended up here last minute when our original plans to stay somewhere else didn't pan out. We were a little stressed when we got there given that we were far from home in California and had to find this place last minute in an unknown city. But from the valet to the front desk, the staff was super friendly and helpful and made it so easy for us. Our room was clean and well decorated. In fact, the whole hotel is very nice and a great value for your money. On top of that, it's in the perfect location in the French quarter. if I ever find myself in New Orleans again, I'll definitely be staying here.

Points négatifs: There was only one thing and very minor. Being that it is the French quarter and so close to bourbon street, my friends and I had a late night. We knew we were going to want to sleep in and take our time getting ready in the morning, so I called the front desk to see about a late check-out. They said It was perfectly fine we just had to put the do not disturb sign on the door and be out by 1. At 10:45, housekeeping came knocking on the door. We yelled no thank you and then we could hear her talking to another employee about how we weren't supposed to be there. Then at 12:30, they came back again as we were preparing to leave. It wasn't a huge deal, but I think maybe the late check-out policy should be better communicated with the cleaning staff.

Points positifs: The staff was awesome, every person we encountered at the front desk and valet was in a great mood and extremely helpful.

Points positifs: Great staff and location

Points positifs: We were right in the middle of everything. All we had to do was walk out of the hotel and we were right there. The rooms were awesome. Way more than I was expecting. The staff was great. We will definitely have them on the top of our list when we return.

Points négatifs: Nothing

Points positifs: The door separating the bedroom from the living room area. The bathroom was beautiful and the bed was very comfortable

Points positifs: Very clean and friendly staff.

Points négatifs: Terrible parking

Points positifs: Went to the Smoothie King Center to watch the Pelicans game. This hotel was within a 5 min walk. Room was large Room was clean - Hotel feels very new.

Points négatifs: Finding the parking garage was more challenging than assumed. There is a construction adjacent to the building. Made for an early morning wake-up call.

Points positifs: Très propre et le personnel sympathique.

Points négatifs: Le parking était horrible

Points positifs: Me an my wife went there for our honeymoon and we loved it. Great staff great location, breakfast was great as well. The room was just what we needed, it overlooked the pool which was amazing as well.

Points négatifs: N/A

Points positifs: Everything! Staff was great, pool was amazing. Cute and comfy!

Points positifs: Was nice hotel - not much really close to the hotel but the french quarter is in walking distance.

Points négatifs: our AC broke one night so it was 80+ degrees in the room and we had to wait up for an hour at 2am to get someone from the hotel staff to reset the thermostat. There was also quite a bit of road noise, even up at the 10th floor - was woken up by a garbage truck in the middle of the night.

Points négatifs: Parking was too expensive!!! Limited unloading space But wonderful cleaning staff, bell service and front desk TOP NOTCH!

Points positifs: We stayed here for the Rock n Roll Marathon. It was located right near the starting line, which was very convenient. They allowed us to have a late check out time so we did not have I rush after the race. The staff was friendly and the hotel was extremely nice.

Points négatifs: The room was a little small.

Points positifs: Great stay! Clean and comfortable hotel. Business center is not free, which is a negative. Carla at the front desk is wonderful!!!

Points positifs: The room was very comfortable to be in. The bed was comfy and lighting was calming. Very little hallway noise and never heard the neighboring rooms. All the staff I encountered was friendly and courteous.

Points négatifs: The bathroom was a little dirty, some mold growing in the crevice of the shower door. A soap wrapper was left in the bathroom from the last guest. Nothing too major though. Only other complaint would be how confusing it is to get from the main lobby to the room elevators and the parking garage. The signage isnt all that handy as in some areas the main lobby isn't mentioned at all, either is the parking garage. It's especially frustrating with the arbitrarily named conference halls displayed all over.

Points positifs: Very nice! We came for our anniversary and it was amazing. The staff made our night special.

Points négatifs: Layout can be a little confusing from the parking garage to the rooms, but once you get use of it it's a little easier.

Points positifs: Everything

Points négatifs: Had trouble with my keycard several times but no biggie

Points positifs: Thought I was staying at a 5 star hotel. It was very clean and upscale.

Points positifs: Location Cleanliness Comfort

Points négatifs: Nine

Points positifs: Beautiful hotel! Convenient street car across the street to get all over the city. Staff is very friendly. Many restaurants and shops for in hotel wants.

Points négatifs: Nothing!

Points positifs: The customer service at this hotel was great. Whether you are going for business or pleasure this hotel has everything you need. I have have stayed in several hotels in New Orleans and this is by far my favorite,

Points positifs: The service and staff were wonderful! I have stayed at many hotels in New Orleans over the years, and the staff at the Hyatt was by far the most friendly, courteous, and helpful that I have ever experienced. I would absolutely stay there again and again!! Thanks Hyatt!!

Points positifs: If you are looking for a place to stay in the French Quarter, close to the action but not in the midst, this is it. Hotel Provincial is everything you'd expect with a boutique hotel. Rooms were small but adequate. Beds are comfortable. Bathroom space is generous. One of the best features is the middle courtyard. Kind of acts like and outdoor lobby. Enjoyed sitting there early in the AM before heading out for fun. Hotel convenient to Jackson Square, Royal/Bourbon street action yet far enough off track so you don't have to "live" with the distraction. Most of the staff was friendly and very helpful

Points négatifs: A few staff members need to go back to customer relations 101, but thrat is hardly a reflection of the staff overall

Points positifs: My absolute favorite thing was the real shuddered Windows, floor to ceiling that actually opened up to the French quarter. Like you could hang out the window and watch the groups go by on the haunted New Orleans tours. The fact that they stopped in front of my hotel was only slightly nerve racking

Points négatifs: The room smelled a little like mold and my ears and throat itched all night. Also, the toilet seat was loose and threatened to throw you on the floor everyone you sat on it.

Points positifs: Staff is wonderful. Courtyards are perfect and the location is great! Would definitely stay here again.

Points positifs: location price

Points négatifs: furnishings, maintenance level

Points positifs: Pool, beds, doorman and location

Points négatifs: Desk staff and the lose of free breakfast

Points positifs: Great service even though the hotel was booked solid for ballgames in town! Awesome doorman/concierge and continental Breakfast~

Points négatifs: Breakfast dishes could be a little bit larger - and/or a tray to carry since we had to sit outside to dine~

Points positifs: 2 blocks from bourbon

Points positifs: Hotel room was beautiful. Loved our car was inside the courtyard, safe and close. Can't wait to go back.

Points positifs: At first I thought the location was good but at 3am a large group of bums would gather outside of our room fighting,singing,and yelling very loudly-so much that we were scared for our safety.

Points négatifs: They would not accept our travelocity reservations and tried to charge My credit card again, even though it was already paid for. We did not get the rooms we asked for with two queen beds. The restaurant was closed the entire time we were there too. For the price we paid the tiny room should have had a refrigerator or at least a coffee maker.

Points positifs: Le personnel est merveilleux. Les cours sont magnifiques et la situation est parfaite ! Nous reviendrons dans cet hôtel à coup sûr.

Points positifs: Location

Points négatifs: Front desk staff could have been more friendly and the check-in process was slow and inefficient. Breakfast was minimal: stale pastries, a fruit basket, OJ and coffee.

Points positifs: We did not have any problems. The room was adequate with good air conditioning, and the staff was friendly. We felt the hotel was a great value and the location was perfect. We were steps away from Jackson Square and a block and a half off Bourbon.

Points négatifs: The room was a little dark and outdated, but nothing I couldn't handle. They probably should renovate the bathroom sooner rather than later.

Points positifs: Clean and in a great location in the French Quarter

Points négatifs: Room was a little small but we are not stay in the room folks. We were out walking and site seeing.

Points positifs: The location and the friendly staff.

Points positifs: We could not have picked a better location to stay. We could walk out our door and be at Jackson Square. Great for walking and taking in the New Orleans culture!!!!

Points positifs: In general it was really nice.

Points négatifs: The court yard was really nice and clean

Points positifs: Great location. The hotel was in the French Quarter of New Orleans located 1 block from Jackson Square and 2 blocks from Bourbon Street. We never had to use our vehicle during the stay. The staff was friendly and helpful. We didn't spend a lot of time at the hotel but the room was clean and quiet. I will definitely stay there again.

Points positifs: Great location!

Points négatifs: Street noise.

Points positifs: The people and location were amazing. This place was home and for a brief stay I felt like I had family there.

Points positifs: Very comfortable "hostel" Breakfast available Room sizes varied to accommodate your group Was able to check in the next morning after arriving at midnight. Fantastic location, great spaces to relax

Points négatifs: Bring your own bar soap/toiletries

Points positifs: Location and price

Points négatifs: Cold

Points positifs: "Auberge" très confortable Petit-déjeuner disponible La taille des chambres varie selon les groupe Nous avons pu nous enregistrer le lendemain matin après être arrivés à minuit. Emplacement fantastique, super pour vous détendre

Points négatifs: Il vaut mieux apporter son savon et ses articles de toilette

Points positifs: We loved the two bedroom suite for our two families. It gave us the option to out kids to bed earlier and still have some adult time after. It was also nice for the kids to play together. Staff was very friendly. Breakfast had good options. Location was pretty convenient. Overall great stay! We would definitely stay again!

Points négatifs: When we arrived the room was hot and had an odor. We assumed it was just that the unit was set on a high temperature. We lowered it and returned later to find no improvement. The gentleman that came to check tried to convince me that it was working. After I disagreed he got his laser temperature gun. It showed that the AC was not at all working. He told me "at least it's not as hot as some other rooms." After arguing with the front desk that this was not acceptable, I was moved to another hotel across the street. We had to carry our own bags across the street in the middle of the night. Terrible experience and will never go back. Do no recommend this hotel.

Points positifs: The staff were nice and polite.

Points négatifs: That we were checked in and never told our room which was purchased as a double room / bath suite was no longer available. Instead we were put into a single room at the same cost and have had to fight and be the middle man between the hotel and kayak / orbitz to get our more than $600 back. Which honestly really didn't make up for our ruined stay cramped into a tiny room with a group. Completely changing our weekend experience for our first trip to New Orleans. We had expected to be compensated and were even told we would be. But were not and still have yet to receive our refund. ;(.

Points positifs: Rooms were spacious and comfortable. Stove, fridge, and microwave went unused but were appreciated.

Points négatifs: The complimentary breakfast wasn't all that special, but it got the job done

Points positifs: Location was perfect for the French Quarter and the art district

Points négatifs: The breakfast was horrible and not even close to the standards illustrated on the pictures of their website